Customer Reviews for Mr Muffler Auto Care
(U-Haul Neighborhood Dealer)

32 reviews

2285 Crain Hwy   Waldorf, MD 20601

(301) 710-5247

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(301) 710-5247

2285 Crain Hwy
Waldorf, MD 20601

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

David Proctor 
Rating:
5.0

Customer did not leave a comment.

Sean Jefferson 
Rating:
5.0

I really liked the self-check-in service. This was my first time trying it.

Jerolyn Williams 
Rating:
5.0

Customer did not leave a comment.

James Brewster 
Rating:
4.0

Customer did not leave a comment.

April Watson 
Rating:
1.0

Truck wasn’t even there. Customer service never answered the phone.

ClaytonOndre Barber 
Rating:
5.0

Customer did not leave a comment.

Diandra Jackson 
Rating:
4.0

The reservation, check out, and check in process is convoluted and needs to be looked at by UHaul

MARK DENT 
Rating:
2.0

Absolutely not. The Casher who waited on me never acknowledged me when I walk through the door. Very slow, non professional and un-friendly. When she finally gave eye contact, she acted like we were a bother for coming in. She never walked with me to the truck to go over the look, miles, or nothing. When I returned the truck, again never acknowledged me when I walk through the door. She just took my key and said ok, we will send you the balance in an email. Very concerning. I 've used U-HAUL several times in my life and I've never received service liked the one I recently received. If she does not like people, she is in the wrong business.

CYNTHIA JACOBS 
Rating:
5.0

Everything was great

JOHN KAHLER 
Rating:
3.0

The on-line drop off was a little time consuming, with having to take pictures on my phone.

Tony Grimm 
Rating:
4.0

Customer did not leave a comment.

Omar McNeill 
Rating:
5.0

Nothing!!!

charles barber 
Rating:
2.0

Clean our garbage in the cab, slick liquid in cargo area.

Christopher Murphy 
Rating:
5.0

Customer did not leave a comment.

Barrett Lane 
Rating:
5.0

Excellent customer service. Thank you for making my day less stressful.

MARIAN HOUSTON 
Rating:
5.0

Excellent service!!!

Daniel Mendez 
Rating:
5.0

Customer did not leave a comment.

Gene Freeman 
Rating:
5.0

I was using a different location to rent a truck to haul my event planning business items whenever we hosted a concert/event. Mr. Muffler Auto Care is the best ever! The owner is very kind, professional and always willing to assist with our business needs! We really appreciate her services!

Dolores Gibbs 
Rating:
3.0

Customer did not leave a comment.

Neil Mincey 
Rating:
5.0

Quick great customer service and unbeatable rates !

Natessa Davis 
Rating:
5.0

Nothing. Customer Service was wonderful.

Jean Smoot 
Rating:
5.0

She is so nice and she help out very well..

Jaykumar Patel 
Rating:
5.0

Customer did not leave a comment.

MICHELLE PATTEN 
Rating:
5.0

Top notch rental business.

GEORGE GRAHAM 
Rating:
4.0

Customer did not leave a comment.

JAMES BRADSHAW 
Rating:
2.0

The lady that was at this location had no idea what she was doing. I had made my reservation a few weeks earlier and when we got to the store the lady couldn't find it. She had to start from the beginning. I feel she over charged me because I was supposed to have the truck for 5 days (November 3 to November 8) and she charged me to November 12th. At the time I was in a hurry so I didn't want to argue with her. I'm very unhappy with the whole experience.

Patricia Tarver 
Rating:
5.0

The service rendered requires no changes. The U-haul representative was very professional I would recommend this location to friend and others

ASHLEY MADISON 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Taylor 
Rating:
3.0

I had multiple problems with scedualiing. I was sent to a location that was closed the day I was suppose to pick up. Called u haul Had the location changed and was told that %100 the location was open and the truck was there. That location called me at 5 pm and said that they did not realize that I had a reservation and the main office did not call them. Last month I had a reservation and the scheduling was bad as well. I do not blame the locations but the communication between your call centers and the locations is very poor so much that I am not sure if I would rent from u haul again

glenn davis 
Rating:
1.0

Keep appointment times for equipment pick-up. I went to 3 different locations to pickup rental truck that was not at schedule location. Maintain maintenance on moving dollies. One of The 2 flat rolling dollies I order was not available, and 1 of the two box dollies I rented was broken and did not roll properly. Pick time for truck, dues to U-haul incompetence was 3.45 hours late.

Sondra Taylor 
Rating:
5.0

Customer did not leave a comment.

Tyrone Meade 
No reviews have been submitted for this location.

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