Customer Reviews for Moving Out
(U-Haul Neighborhood Dealer)

318 reviews

261 Frederick St   Hagerstown, MD 21740

(301) 714-0431

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 4:00 pm
  • 3/30/2024: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(301) 714-0431

261 Frederick St
Hagerstown, MD 21740

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 4:00 pm
  • 3/30/2024: 8:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had exceptional service and rental van, can't think of any improvement thoughts at this time. Thank you for your service.

Fatina Hill 
Rating:
4.0

Customer did not leave a comment.

Ashton Seibert 
Rating:
5.0

Customer did not leave a comment.

RANDY HUMPHRIES 
Rating:
5.0

Staff were knowledgeable and helpful! Equipment was in great shape and fairly new. Super fair pricing and great service.

Brian Fullerton 
Rating:
5.0

Gas wasn’t on half way

rayqwon sanders 
Rating:
5.0

Customer did not leave a comment.

Justin Knox 
Rating:
5.0

Customer did not leave a comment.

Kristin Moreland 
Rating:
1.0

Customer support needs more training. Made multiple calls to get issue resolved and kept getting transferred to new reps. Ended up loosing 3 hours of my time that I still paid for just to have the same issue at the time I had to return the rental. Worst customer service ever!

Karla Arellano Gonzalez 
Rating:
3.0

Update locks and or put a lil roof over lock boxes so that the locks are not in the weather.....it took me over an hour to get the app to work and then once it finally worked, the lock was rusty and I had to have my dad come mess with the lock cause it didn't matter what I did , it wouldn't open. And he even had a bit of an issue getting it open also. But other than that. Whole rest of the experience was good. Cust Serv rep was awesome and very helpful on the phone. Return was easy.

Crystal Milesky 
Rating:
3.0

I think there needs to be a better way of picking up a U-haul truck, the mobile app process is not friendly at all and either needs to be tweaked so it is, or it needs to go away because that whole process was terrible. It took me longer to check-in than it should have for me to start my moving journey

Tozanee Smith 
Rating:
2.0

Windshield wiper needed replaced. We mentioned it and the staff didn’t offer any kind of solution, only a “I’m sorry.” Very difficult to see to drive. The inside of the cargo area was not swept clean. There were still things in the cargo area including a baby bottle and a pair of underwear to name a couple of items left behind.

kathleen white 
Rating:
5.0

Customer did not leave a comment.

MERLE COLLINS 
Rating:
5.0

Very friendly and helpful staff. Easy in and out process

Andrew Lupold 
Rating:
5.0

Customer did not leave a comment.

Andrew Lupold 
Rating:
5.0

Customer did not leave a comment.

ROBERT alvaro 
Rating:
4.0

Agent very polite, professional and helpful.

sherry lescalleet 
Rating:
5.0

Customer did not leave a comment.

Heather Kilheffer 
Rating:
4.0

I had no idea I needed to use the app and check out prior to putting the keys in the box. Please add a sign that says to do that before dropping the keys off

Veronica Furukawa 
Rating:
5.0

The Person at the desk was very friendly and accommodating

jason price 
Rating:
5.0

Very respectful and helpful. Thanks guys keep up the excellent service

CHARLIE COOPER 
Rating:
5.0

Customer did not leave a comment.

Brian Fullerton 
Rating:
5.0

Everything was perfect...awesome customer service...I even received a Xmas goody bag...will use them again if needed...

Roy Lenjoski 
Rating:
5.0

The woman who checked me out was very helpful and knowledgeable. Great experience

Meredith Lawson 
Rating:
5.0

Not sure since I didn't have any problems that needed to be address or fixed.

jackie peloquin 
Rating:
5.0

No complaints, it was a very pleasant experience, very helpful, thank you, my next move will be with your company,

andrew tresselt 
Rating:
5.0

I received a Christass gift😊👍

christian nguri 
Rating:
4.0

Great customer svc, very helpful, but I somehow ended up with someone else's printed contract in my folder. I have it in my email though. Their info showed my selected drop off location did not accept drop offs...this turned out to not be the case when I called.

Andrew Johns 
Rating:
5.0

Excellent customer service.

Joanne Brown 
Rating:
5.0

Customer did not leave a comment.

Daniel Craigie 
Rating:
3.0

The last rental was terrible the truck felt like a safety hazard to rent. If I would’ve had the opportunity to not drive it I would’ve taken it in a second. I called the main number to voice my concerns and they were completely unhelpful suggesting that I not drive it and wait until the location was open. Obviously if that was an option to wait I would’ve done that rather than waste money on a terrible truck.

Tracey Tostanoski 
Rating:
5.0

Customer did not leave a comment.

Brittany snoots 
Rating:
5.0

The staff are friendly, courteous, and speedy. I've never had a bad experience with this location and I plan to use it again in future.

William Heyser 
Rating:
3.0

Maybe the next time a husband and wife come in there we don't have a huge man standing way off in the back staring at us , until we finished with the checking truck out it felt very intimidating and it felt kind of racist.

Eugene Fields 
Rating:
5.0

The staff are wonderful, always very helpful, and the location is very convenient.

William Heyser 
Rating:
4.0

I was happy with the truck. There was not dolly as requested. Unsure if that amount will be credited. If it was there or if it is credited back rating would’ve been excellent.

Tracey Tostanoski 
Rating:
5.0

Customer did not leave a comment.

Rafael Cabello 
Rating:
5.0

Everything went so smoothly! Great staff too!!

Kathleen Gilkey 
Rating:
5.0

Customer did not leave a comment.

Scott Griffin 
Rating:
5.0

Was given the wrong trailer. I asked for a trailer for pulling a car. The trailer they put on my truck was to small and only had a 1,600 lb tow ability. I did use the trailer to help move other stuff. However I must still find away to tie a Chevy spark to my son’s new home.

Elizabeth Sager 
Rating:
5.0

Customer did not leave a comment.

Joel Kimmel 
Rating:
5.0

Customer did not leave a comment.

Thomas Burger 
Rating:
5.0

Customer did not leave a comment.

Dina Carter 
Rating:
3.0

Look at the uhaul to see if it is clean or not. There was a pile of lube in it.

Tyler Kachelries 
Rating:
5.0

Customer did not leave a comment.

Adam Talbert 
Rating:
5.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

Customer did not leave a comment.

Jessica Mcglothan 
Rating:
5.0

Customer did not leave a comment.

Brandon RODGERS 
Rating:
5.0

Customer did not leave a comment.

Deborah Hamilton 
Rating:
4.0

Customer did not leave a comment.

Arthur LaRue 
Rating:
4.0

Customer did not leave a comment.

Rebecca Reiff 
Rating:
4.0

Customer did not leave a comment.

Tamara Lloyd 
Rating:
5.0

Loading ramp on brand new truck was much too short!!! Very difficult to walk up empty handed and using a dolly to go down is dangerous. Ramp was only about 6-8 feet long. Trucks I have rented in the pas had much longer ramps and were easy to use. Please install back up camera on new trucks.

Joseph Gladkowski 
Rating:
5.0

Customer did not leave a comment.

Heather Ward 
Rating:
3.0

Not very professional

Jessica Insley 
Rating:
5.0

Customer did not leave a comment.

rose burker 
Rating:
5.0

Nothing. Everything was good, & Janiya was amazing.

Christian Bacigaluppi 
Rating:
5.0

Customer did not leave a comment.

Clara Lewis 
Rating:
1.0

I reserved a van, and didn’t get. They put me in a box truck that smelled like a hoarders house. The window was broken, truck in poor shape, had a bad miss in the engine.

Tina Triesh 
Rating:
5.0

Everything was reasonable in price and quick service

jesse beaver 
Rating:
5.0

Customer did not leave a comment.

Steven Hatleberg 
Rating:
1.0

Location was fine. Process was terrible. Will never recommend uhaul ever. Cost was high.

Mark Garnand 
Rating:
5.0

I can’t think of anything I was very satisfied

Maria Diane 
Rating:
5.0

WE use uhauls almost daily for our business. The graffiti on the uhaul doesn't look good sitting in insureds driveway.

Shelly Pittman 
Rating:
5.0

Customer did not leave a comment.

Joseph Pepple 
Rating:
5.0

A more simple & quick online return process would be great. Especially for many who are tech impaired.

lynn danielle 
Rating:
4.0

Customer did not leave a comment.

Ethan Swan 
Rating:
5.0

The girl who took care of us was AMAZING! The first truck we got had an issue with the ignition and I literally couldn't make it work, she got us another truck! Also, you should fix that ignition.

Adeline Nardi 
Rating:
3.0

Put the $164.00 that's owed to me back on my card please.

John Moore 
Rating:
5.0

Customer did not leave a comment.

christian nguri 
Rating:
3.0

The brakes on the truck desperately need serviced. The ramp was completely unusable so we had to load everything up into the truck without wheels. The seatbelt for the passenger was shoved under the seat so we had to spend time digging that up. This truck needs work before its used again.

Kaitlin Romero 
Rating:
5.0

Customer did not leave a comment.

Lori Smith 
Rating:
5.0

Military discount

Alexandra Ryder 
Rating:
5.0

Customer did not leave a comment.

Ryan Shrewsbury 
Rating:
5.0

Customer did not leave a comment.

Gilberto Stephenson 
Rating:
5.0

Customer did not leave a comment.

Mike Sage 
Rating:
5.0

Customer did not leave a comment.

Raul Magras 
Rating:
5.0

The staff was very gracious and helpful the truck I rented was above and beyond

scott breeden 
Rating:
5.0

First time using this rental location - very impressed

Michael Cain 
Rating:
3.0

Truck was old, had over 150,000 miles. Truck was dirty inside and out.

Stephen Carey 
Rating:
3.0

Well overall I can say the truck didn't break down or anything on me. It was easy to drive despite me being a little nervous driving something bigger than my VW Jetta lol. Only thing was the last person left the inside completely muddy. Neither them or U-Haul wiped it down. Also the service tire pressure monitoring system was on and I even had to put air in a tire. Supposed to been 80psi, it was under 50! But I won't knock em. Got me where I needed to be the whole rental period.

Tiffany Robinson 
Rating:
4.0

The truck felt a little shaky like it was going to break down on me .

Tamara Bowie 
Rating:
5.0

Customer did not leave a comment.

Betty Doyle 
Rating:
4.0

Customer did not leave a comment.

robert mentzer 
Rating:
5.0

Excellent customer service and communication definitely will use and recommend in the the future

Melissa Sarber 
Rating:
5.0

Customer did not leave a comment.

Sarah Kelly 
Rating:
5.0

Customer did not leave a comment.

Shanna Welch 
Rating:
5.0

Customer did not leave a comment.

Lewis Shatzer 
Rating:
5.0

Customer did not leave a comment.

FELIX MENSAH 
Rating:
5.0

Charged for 2 days when only reserved and used one . Now they’re telling me to pay again just to get what was supposed to be refunded . Ridiculous

diana delgado 
Rating:
5.0

Customer did not leave a comment.

Simone Alexis Risdon 
Rating:
5.0

Fix the driver side door. Air rushing in due to faulty top of window frame. Frame seal not touching body.

JOHN CANGEMI 
Rating:
5.0

Fast, Friendly, and reliable. Only Site I use to get my Uhauls

Eva Gillard 
Rating:
5.0

Customer did not leave a comment.

William Heyser 
Rating:
5.0

The agent was very knowledgeable and patient

ray williams 
Rating:
4.0

Customer did not leave a comment.

Erroll Thompson 
Rating:
5.0

Lady at customer service was very helpful with everything. She even helped me find another location for storage when she didn’t have any available

Alwyn Taylor 
Rating:
5.0

Customer did not leave a comment.

DAHPREE NELSON 
Rating:
5.0

In the future, I think you could tell customers there is another U-Haul on the same street within 1-2 miles of each other.

Stacey Wolfe 
Rating:
5.0

there was a little broken glass in the truck but not a big problem

tim sneed 
Rating:
5.0

Make sure all tires have correct air pressure. My right rear tire needed air on my rental.

kirdell woodyard 
No reviews have been submitted for this location.

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