Customer Reviews for Mountain Home Helpers
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

We returned truck 1 mile over the limit. We were charged .47 cents to our credit card, which immediately turned our card off because they viewed it as a phishing scam. We were told that we couldn't pay the .47 cents in cash, that it would have to be submitted to our credit card. Probably need to review this policy to avoid credit card issues for you customers.

Clasificación:

2.0

The key drop off box was just sitting on the ground, attached to nothing. I was hesitant about dropping off the keys but I did. Very unsafe.

Clasificación:

5.0

My experience was very quick, efficient and friendly. I can't think of a thing they could have done better.

Clasificación:

3.0

The U-Haul did not have the equipment we ordered ready to go. Couldn't contact by the app. We finally got a hold of someone who didn't respond to our text- they just showed up right before we were going to leave. The furniture pads were thrown at my husband as he was counting them.

Clasificación:

4.0

No issues. Everything worked as expected.

Clasificación:

3.0

Nobody was there and wouldn't answe phone calls

Clasificación:

5.0

Ron was great! He was friendly and very helpful! I would recommend this location to anyone in Mountain Home! I appreciate the help and the ease of getting the rental. Thank you so much!

Clasificación:

5.0

Super friendly and accommodating. Made it very smooth and easy

Clasificación:

5.0

Very friendly gentleman. I will use them again.

Clasificación:

5.0

I marked the middle two questions N/A because I dropped off after hours. And didn't speak to them until the following morning when I realized I had been double billed for my rental. It was explained that I was not the only person who had been either double or triple billed across the U.S. that day and that they knew about the problem and were already in the process of getting me a refund

Clasificación:

3.0

Truck cab was not clean Truck had a shimmy at 60 mph. Rented a trailer that was $40.00 one day then$140. + tax the next . Not real pleased .

Clasificación:

5.0

I think it's the best one mountain home ar. Friendly and very respectfully

Clasificación:

5.0

Ron was great to work with. Everything went smooth. No improvement needed.

Clasificación:

5.0

I got low mileage truck,nice and clean. Ready to go .

Clasificación:

5.0

Safe lot for drop off. Easy to find.

Clasificación:

5.0

Absolutely they were very helpful and I was in and out in 10 min.

Clasificación:

5.0

Ron was very accommodating and easy to work with.

Clasificación:

5.0

Very good people to work with

Clasificación:

5.0

The owner did a great job taking care of us. It was a pleasure doing business with him.

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

Great customer service understanding I would recommend for sure

Clasificación:

5.0

In out fast service

Clasificación:

5.0

The gentleman who helped me with the trailer was very informative and gave me good tips. Although I have rented this type of trailer in the past, as he was aware, the things he told me was very good information. You need to have more people like this in your organization.

Clasificación:

4.0

N/C

Clasificación:

5.0

Very easy to find and work with

Clasificación:

5.0

Our experience was great. We were treated very well and equipment was ready and well prepared on time. Thank you for great service!

Clasificación:

5.0

Ron did a great job taking care of My needs!

Clasificación:

5.0

Very nice and informative. Was ready to greet us upon arrival.

Clasificación:

5.0

Great customer service!

Clasificación:

5.0

Trailer was ready to go when we arrived. Checkout process went smoothly.

Clasificación:

5.0

Excellent service from Ron Rooker & his team.

Clasificación:

5.0

Nothing; Manager/owner Ron Rooker did a great job getting me the truck that I needed & he provided two helpful staff members per my request to unload the truck on a hot day. The truck performed very well....??

Clasificación:

5.0

Need a sign on the highway showing the correct driveway to take to the store.

Clasificación:

4.0

Trucks need usb ports

Clasificación:

4.0

Clean out the ashtray. I am a non smoker and there was a cigarette in the ashtray that I could smell and had to clean out

Clasificación:

5.0

All went well.

Clasificación:

2.0

Bigger sign easier drive way

Clasificación:

5.0

The staff was very friendly and helpful.

Clasificación:

3.0

Stay away from U Haul ! I was charged more than I should have been then today I was charged an additional 283.00.. I paid $726 for a LOCAL move. RIP OFF !! Do not give them your debit card as a form of payment, they will place mutiple holds on your account without your permission

Clasificación:

5.0

Ron was as helpful as anyone I have ever met. Ten out of ten.

Clasificación:

5.0

Nada

Clasificación:

5.0

The manager at this location was very helpful & explained our after hours drop off.

Clasificación:

5.0

none.

Clasificación:

5.0

Charging an extra deposit for using a prepaid debit card is just plain fucking stupid, especially since having me in system from prior rentals, and copy of driver's license. Never had that problem before.