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James N B.
Customer Reviews for Mountain Home Helpers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
. That had to be the filthiest, nastiness rental I've ever had. Cigarette butts, spilled coffee and or soda all over the dash area. If it wouldn't have been such an emergency to have a truck at that time, I would have walked away!
Jeff S.nothing needed
ron D.Entering and exiting is difficult with trailer
Kris B.The service was fast and friendly, everything was clearly explained, and the terms were excellent.
jerry W.Nothing, I called for a drop off and they were waiting for me when I arrived, excellent customer service!
Kent M.Just a drop off point for me.
Charles P.We were on a tight schedule. Called Ron and he met us and got us rolling before opening time. Outstanding service!
Chris N.Wes met us out front and took care of everything unhitching, paperwork, receipts etc... without even having to go inside, great experience!
KENT M.Customer service was fantastic
shawn W.We didn't have much contact with him they did the Hendersonville North Carolina people but he was very pleasant and nice
LINDA Z.Broken light on fender design flaw need to check equipment for dealers more regularly had to return equipment from another dealer because the whole fender was ready to fall off
chuck I.Excellent service and use instructions friendly service
terry P.Cant think of a thing. The whole experience with this location was excellent!
chip A.This is the second time we've used this place, but never again. Never has supplies available, neither time was a smooth transition. Pictures posted to approve aren't the pictures of the trailer we received.
Mickey S.Ron was extremely helpful and very professional. I would recommend this location to friends.
CHARIE E.Very helpful
James N B.Very friendly and helpful at this site! Will go back if the occasion arises again.
Michael M.Nothing, very friendly service.
Peter S.Always very friendly and helpful! Fastest services!!
Trudy S.Nothing you guys are great the way you are!!!
bill O.Worked out great for use, Thanks do much.
Steven W.No Key for pad-lock
James G.Very helpful and friendly made it easy to process the rental
matt H.Great staff friendly and helpful. In a as nd out in no time.
CHRISTOPHER A.They were very helpful.
carol C.Friendly, helpful management! Y try he truck worked out great! I would recommend this UHaul location.
John E.I see no improvements needed here, if anything they should be awarded high honors of customer service. I was in and out in 5 minutes, greatest customer service ever.
diana K.Quick to get me checked in and outta there, answered questions i had, good attitude
keifer P.Truck was not ready or at location at pick up time. Truck was dirty, had to wait for it to be swept out. Gas tank only had 1/4 tank of gas in it. Their internet was down so, couldnt log transaction in. They simply did not have their shit together...very unprofessional. Would not rent from here ever again.
Michael G.Great service
James N B.The office could been cleaner and more professional. The internet service kept going out. BUT! Overall a good experience and knowledgeable employees.
jan H.We returned truck 1 mile over the limit. We were charged .47 cents to our credit card, which immediately turned our card off because they viewed it as a phishing scam. We were told that we couldn't pay the .47 cents in cash, that it would have to be submitted to our credit card. Probably need to review this policy to avoid credit card issues for you customers.
LINDA M.The key drop off box was just sitting on the ground, attached to nothing. I was hesitant about dropping off the keys but I did. Very unsafe.
SHERRY N.My experience was very quick, efficient and friendly. I can't think of a thing they could have done better.
william Y.The U-Haul did not have the equipment we ordered ready to go. Couldn't contact by the app. We finally got a hold of someone who didn't respond to our text- they just showed up right before we were going to leave. The furniture pads were thrown at my husband as he was counting them.
Mick S.No issues. Everything worked as expected.
Abram N.Nobody was there and wouldn't answe phone calls
DAVID P.Ron was great! He was friendly and very helpful! I would recommend this location to anyone in Mountain Home! I appreciate the help and the ease of getting the rental. Thank you so much!
joanna P.Super friendly and accommodating. Made it very smooth and easy
Hilary G.Very friendly gentleman. I will use them again.
Jason V.