Customer Reviews for Mountain Home Helpers
(U-Haul Neighborhood Dealer)

1,070 reviews

948 Coley Dr   Mountain Home, AR 72653

(870) 424-0575

Office Hours

  • Mon-Thur: 8 am–2:30 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: 8 am–11:30 am

Services at this Location:

Contact Us

(870) 424-0575

948 Coley Dr
Mountain Home, AR 72653

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–2:30 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: 8 am–11:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Judy M 
Rating:
4.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

RUDY G 
Rating:
4.0

All good

Charles L 
Rating:
3.0

Didn't see the facility, just dropped off equipment and left keys in the drop box. Survey makes me answer and doesn't accept not applicable.

Patricia L 
Rating:
5.0

Customer did not leave a comment.

KRISTI P 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

Carolyn H 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

I rent from this location often and I always receive the best service. Ron is great to work with. Thanks

Bobby R 
Rating:
5.0

Customer did not leave a comment.

Diana W 
Rating:
5.0

Customer did not leave a comment.

Lentric R 
Rating:
5.0

Nothing! She was so helpful!

RITAKAY B 
Rating:
5.0

Easy and affordable.

JANICE K 
Rating:
3.0

Price was quoted but $49 per day. I picked it up noon on a Thursday and took it back 1130 on Saturday and was charged $180 and then my bank account was charged additional $16 for something . the truck barely had a quarter of a tank of gas when I picked it up, I filled it up when I returned it. It was still over 3/4 of a tank of gasoline. No credit no offer lowering the pay nothing. That polish should be changed, most people do not know what kind of gas mileage a truck like that gets. I did not want to get stuck on the side of the road over running out of gas. I just think it’s poor business sense not to offer some kind of refund or something for the difference in the Amount of gas. The price of gas is right at four dollars. It would’ve been nice to have gotten some of the $80 that I spent for gas back. Since I did not exceed the 40 miles that I rented it for.

Sharon B 
Rating:
5.0

Everything was great. Thank you

edward c 
Rating:
5.0

Soooooo. Convenient.

joseph f 
Rating:
5.0

The lady helping me was very friendly and helpful. A very enjoyable experience.

CHRIS M 
Rating:
5.0

Customer did not leave a comment.

sheryl o 
Rating:
5.0

Return of the trailer was fast and easy.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Peter Z 
Rating:
4.0

Customer did not leave a comment.

Jim A 
Rating:
5.0

Customer did not leave a comment.

grant n 
Rating:
5.0

I came in on the spur of the moment, did not plan to rent a truck. Got there, was in and out within 10 minutes. All my documents were sent before I left the premises. The gentleman was extremely professional and knew what he was doing! Great experience and perfect location!!

faith a 
Rating:
5.0

Quick and easy transaction and access and room

Darren F 
Rating:
5.0

There was some water that seemed to leak into the back of the truck. Take into consideration it was a major storm when I had the U-Haul.

Edward S 
Rating:
5.0

Good and Ben friendly service.

James N 
Rating:
3.0

Nothing

karen c 
Rating:
4.0

Great customer service. Fast, efficient. Very friendly and knowledgeable

Darcy W 
Rating:
5.0

Very friendly. I would difentally use them again in the future.

Michelle H 
Rating:
5.0

Customer did not leave a comment.

Jesse C 
Rating:
5.0

Customer did not leave a comment.

Jessica P 
Rating:
3.0

Fix it

JAMES D 
Rating:
5.0

Customer did not leave a comment.

charles t 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
5.0

Customer did not leave a comment.

Rick S 
Rating:
4.0

Customer did not leave a comment.

Danny D 
Rating:
5.0

Customer did not leave a comment.

Brett I 
Rating:
5.0

Operator was friendly and helpful.

Wayne F 
Rating:
1.0

We had the absolute worse customer service experience ever. First your agent was disgruntled about the fact that uhaul corporate asked that we transfer a 5x8 trailer to our destination claiming he didn't have enough inventory. When I inquired about the status of the trailer as I wasn't taking insurance being it was a corporate request, he began cursing me with a number of f- bombs, questioning my f##ing intelligence, as if he was sending me out with a defective trailer. All this was done in front of my wife waiting in our vehicle. When we get back to Mountain Home I will be contacting the County Judge (I am a Justice of the Peace/County Commissioner) to discontinue using this facility for any Baxter County purposes. I will also be contacting the County Prosecutor.

dennis f 
Rating:
5.0

Ron has been outstanding to work with both in December and now in March--very accommodating and resourceful too!! He gave me helpful tips while driving both the uhaul truck and trailer through the various backroads to arrive safely in Mountain Home AR! Truly grateful for Ron's insight and dedication, outstanding customer service--a real treasure!!

Teresa H 
Rating:
3.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Ron was pleasant and professional. Great service would rent here again and I highly recommend them.

Waide B 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

Customer did not leave a comment.

Edward M 
Rating:
4.0

Customer did not leave a comment.

Brett B 
Rating:
5.0

Customer did not leave a comment.

Lorene L 
Rating:
4.0

Customer did not leave a comment.

BOBBY F 
Rating:
4.0

Customer did not leave a comment.

victoria y 
Rating:
5.0

N/A

deshawn c 
Rating:
5.0

The only negative was that we picked it up on Saturday but plans changed, we kept it for Monday verses driving it back up that day and grabbing it again on Monday. My bill charged me for Saturdays mileage, which costed me $70 more. I wish I would have just drove it back now and re-rented it again.

Kimberly K 
Rating:
5.0

Customer did not leave a comment.

Charleen L 
Rating:
5.0

Customer did not leave a comment.

Rudy R 
Rating:
5.0

Customer did not leave a comment.

Joni M 
Rating:
3.0

Customer did not leave a comment.

Brent S 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

All the way around it was a good and easy experience. Will definitely use this business again when I am in need of a U-Haul.

Debra S 
Rating:
5.0

Always very helpful

James N 
Rating:
5.0

Drop off was clean and easy to find..can say the same for pick up area..

DIanna H 
Rating:
5.0

I didn't have any issues.

TIMOTHY R 
Rating:
5.0

Friendly staff

Robert S 
Rating:
5.0

Customer did not leave a comment.

grant n 
Rating:
4.0

Customer did not leave a comment.

Butch K 
Rating:
4.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Ron is an exceptional representative of the Uhaul brand. The service was helpful beyond the simple transaction of trailer rental. He is knowledgeable of the equipment and local support environment as well as very willing to assist with his expertise and relationships with the local community businesses. For myself, a visitor some 1900 miles from my home base, this provides value that is undefinable yet extremely beneficial. I own Avery dynamic engineering and construction firm in California with a substantial force of union employees and engineering staff. My informed opinion of the Mountain Home Neighborhood Uhaul Store is excellent. I have no problem lending my highest recommendation to anyone needing a Uhaul product of any type from this location. Excellent staff and great equipment, delivered on time at a reasonable cost. A+.

glenn e 
Rating:
5.0

Customer did not leave a comment.

Stacy T 
Rating:
5.0

Customer did not leave a comment.

Frank H 
Rating:
5.0

Very easy and friendly process. The Gentleman that helped me came in on his one of very few, days off.

Laura J 
Rating:
5.0

The manager was very friendly and knowledgeable. He made the process quick and pleasant and offered invaluable advice. Highly recommended.

George H 
Rating:
3.0

Closed We just dropped off.

Gary B 
Rating:
5.0

Brakes were a little bit soft, not really bad but noticeable. Wiper blades may need replaced, streaking in the rain. Excessive play/slop in the steering… truck has 127k miles. Truck had no cruise control, which would have been handy, 9 hour drive. Rental location personnel were exceptional,

Katie A 
Rating:
5.0

Ron and Nancy are excellent uhaul representatives! They insured the drop-off process was both easy and secure!! Super impressive in all categories!!

Teresa H 
Rating:
5.0

Ron and Nancy are EXCELLENT!! I commend them for making me feel welcome and providing OUTSTANDING CUSTOMER SERVICE!!

Teresa H 
Rating:
5.0

Customer service was great

dan g 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

MARK R 
Rating:
5.0

Customer did not leave a comment.

Lorene L 
Rating:
5.0

Their trucks do not have cruse control, which is a negative!

ALLEN T 
Rating:
4.0

Customer did not leave a comment.

garcia d 
Rating:
5.0

Office was a mess but employee was great, outside was clean & organized.

Charles L 
Rating:
5.0

Outstanding

Charles B 
Rating:
5.0

Customer did not leave a comment.

Gary J 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
5.0

Customer did not leave a comment.

Larry L 
Rating:
5.0

Customer did not leave a comment.

MONICA C 
Rating:
5.0

Customer did not leave a comment.

Sam P 
Rating:
5.0

Customer did not leave a comment.

steven l 
Rating:
5.0

Customer did not leave a comment.

grant n 
Rating:
5.0

All good.

richard q 
Rating:
1.0

The truck was unsafe, you gave us the old truck while the new truck was sitting there. The muffler was bad. The truck was dirty in the driver and passenger seat.

UDE c 
Rating:
5.0

The people were very friendly and made the checkout process as easy as possible.

Ashley D 
Rating:
5.0

Customer did not leave a comment.

MARY G 
Rating:
4.0

Truck could not be made available at Midway location so reservation was switched to Mountain Home. Ended up with two reservations but Mountain Home manager resolved it.

Gerald J 
Rating:
5.0

Customer did not leave a comment.

Benjamin B 
Rating:
5.0

Great experience

Phillip W 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

James N 
No reviews have been submitted for this location.

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