Customer Reviews for Mount Rose Mini Storage
(U-Haul Neighborhood Dealer)

286 reviews

105 Herz Blvd   Reno, NV 89511
(& Mt Rose Hwy)

(775) 852-5554

Office Hours

  • Mon-Tue: Closed
  • Wed-Sun: 9 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(775) 852-5554

105 Herz Blvd
Reno, NV 89511
(& Mt Rose Hwy)

Services at this Location:

Office Hours

  • Mon-Tue: Closed
  • Wed-Sun: 9 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LARRY DAMICO 
Rating:
4.0

The 15 foot truck was the perfect size all my house furniture.

DAVID STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Michael Martinelli 
Rating:
5.0

Great staff! Pleasure to work with!

CHRIS CONNOLLY 
Rating:
5.0

Amazing people!

Anthony Puckett 
Rating:
5.0

The location and local service were great. The UHaul system, however, was terrible. The rental by several hours due to a full outage.

Jeane Spada-Allgood 
Rating:
3.0

Customer did not leave a comment.

Rhonda Strunk 
Rating:
5.0

Customer did not leave a comment.

KELI WILSON 
Rating:
5.0

Great!!!

Jeanie Thorpe 
Rating:
5.0

Customer did not leave a comment.

David Evans 
Rating:
5.0

The staff was friendly and helpful. I made the mistake of reserving online and thought I reserved at South Virginia. They were not helpful and said they didn't have any trucks to rent except for the largest, although there were many trucks of all sizes in the lot. I left to head to Mt Rose where I actually reserved the truck and found them to be wonderful. Your Uhal staff at South Virginia needs to take lessons from Mt Rose on how to interact with customers.

Terry Richardson 
Rating:
5.0

I would do absolutely nothing. The employees were helpful, courteous, and completely up to speed on everything.

Sonny Paris 
Rating:
5.0

Super friendly and helpful. Very easy location to get to.

Billy Staten 
Rating:
5.0

Great customer service. Made sure I knew how to properly operate the vehicle and made sure everything was alright when I was running late.

Miles Lugo 
Rating:
5.0

Only 3/4 tank of gas in vehicle

Kurtis Holt 
Rating:
5.0

Customer did not leave a comment.

Shelly Rienhardt 
Rating:
5.0

thanks for making the rental experience easy and flexible. We actually picked the truck up a day early and that worked out great for our 230 mile trip.I expect we will do this at least a couple of more time before we actually move our whole lives over next year.

Stan Kline 
Rating:
1.0

Got my reservation switched twice and had to drive extra mileage then planned

Hector Martinez 
Rating:
5.0

Customer did not leave a comment.

Angela Hanson 
Rating:
5.0

Customer did not leave a comment.

ben artie 
Rating:
5.0

Customer did not leave a comment.

ben artie 
Rating:
5.0

Absolutely love this location. Quick, responsive, and available. No waiting, and truly professional! Thank you!

Igor Hrustic 
Rating:
5.0

Customer did not leave a comment.

Lenae Luke 
Rating:
5.0

Great instructions and driving tips from managers.

Karen Park 
Rating:
5.0

Very dissatisfied with UHaul, see previous review.

Helen OBrien 
Rating:
4.0

Customer did not leave a comment.

Kevin Sady 
Rating:
3.0

Customer did not leave a comment.

Jimmy Tran 
Rating:
5.0

Wonderful experience. Staff was professional and helpful. Experience was easy and went smoothly.

Natalie Nash 
Rating:
4.0

I couldn’t adjust the mirrors. Their aim wasn’t bad; I just would have liked to tweak the driver’s side mirror a bit.

Jeff Weisend 
Rating:
5.0

Fast, easy, accurate, even called me before and after. Absolutely delighted with this experience!

Igor Hrustic 
Rating:
5.0

Customer did not leave a comment.

Douglas Keene 
Rating:
5.0

Customer did not leave a comment.

Cecelia Mastin 
Rating:
5.0

Customer did not leave a comment.

ROMMEY KERNEK 
Rating:
5.0

Customer did not leave a comment.

Michael Jaskot 
Rating:
5.0

Customer did not leave a comment.

JESSICA THELEN 
Rating:
5.0

very, very helpful

John Solomon 
Rating:
5.0

We were charge for an extra day and brought it back by 6:00 PM the day we were supposed to return and were late over the hill due to a fatal accident on 431. Also this was a drop off after hours so no one would have gotten the vehicle.

Michael Fraser 
Rating:
2.0

My experience with Uhaul was not good this time. I requested a 26’ truck near my house. The rental place that I got was 20 miles away. So that is 1.29 a mile extra each way. When I picked the truck up and drove it away, I got on the freeway and it started shaking really bad. I am assuming the truck needs to be warmed up really good. I called the office I picked it up at and they said to call the roadside assistance, but I just brought it back because I literally just picked it up. The good thing is, they had another truck. That one did it too, but not as bad. I submitted my request on January 25th. So almost 2 weeks prior to moving. I don’t know how I had a pickup location so far from my house. I don’t know if it’s so the company can make more money off customers. I know I will be renting another truck to move my sister in the next month or so and I may use a different company. This was really bad this time.

Joseph White 
Rating:
5.0

Nothing to improve. Experience was so good with two times so far I've already booked the 3rd and last move. From the employees, the truck, the packing supplies--all with Uhaul is first rate and best price--even your moving helper option has been good. Professional all the way. Thanks.

Lori Johnson 
Rating:
5.0

Spot on, and friendly

Paul Fuselier 
Rating:
5.0

Customer did not leave a comment.

Larry Allen 
Rating:
5.0

It was bologna that I had to drive to this location which wasn't closer to where we were moving but still had to pay the mileage. Normally in business if we can't produce what we agreed on, normally or not, the business eats the cost not the customer. We had an agreement, you change it you eat the cost. Bad business Don't make agreements you can't keep. If your staffing is low don't make me pay for your faults.

Shae Richins 
Rating:
3.0

I’m supposed to be having a follow up email in regards to the situation during my rental. It’s best for me not to comment at this time.

VERNA MARIE 
Rating:
5.0

More availability

Ken Shockley 
Rating:
4.0

I made the reservation to pick the truck up at a different location and was never told the truck was moved until I got to my reserved location. Not a huge deal but it waisted about an hour of my time driving around . Also I had set the reservation to be at 7:30 but when I got the confirmation it changed it to 10:30 which cut into my time for moving

Todd Wagner 
Rating:
4.0

Customer did not leave a comment.

Angela Lee 
Rating:
1.0

I have emailed 3 times. Please respond

Jason Hiatt 
Rating:
5.0

Really loved doing business at this location. The staff was super friendly, professional and responsive. I checked out and checked back in , under 10 minutes both times. I would highly recommend this location.

BETH SMITH 
Rating:
5.0

My rental was originally set up for Carson City for a 15’ truck, day before pick up was directed to get a 20’ truck from Reno. 105 Herz Bl location was run by a fantastic couple!!! U-Haul call center is a disaster.

Darren Salerno 
Rating:
4.0

I WAS IN AND OUT FAIRLY QUICKLY. I WOULD USE THEM AGAIN.

Karl Rinder 
Rating:
5.0

Great Staff, Great location. I will do more business with them.

Jeff Coonce 
Rating:
1.0

The location did not set up my after hours pick up so I had to come back 3 hours later when they opened. The truck was smaller then what was reserved. The location where picked up just stated not our issue we just hand out the keys for UHaul. Lost time with movers and money having to wait and make additional trips.

Gina Callister 
Rating:
5.0

Customer did not leave a comment.

Kristopher Rambish 
Rating:
5.0

Customer did not leave a comment.

Kim Jacobsen 
Rating:
5.0

Great staff and friendly.

Russell Aharonian 
Rating:
4.0

Customer did not leave a comment.

Jesse Rohrer 
Rating:
5.0

New location for an native nevadan & staff was great!!

Jacqueline Assal 
Rating:
5.0

Very friendly and helpful

Francesco Carobolante 
Rating:
4.0

Customer did not leave a comment.

MORRIS ALFANO 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

JIM ROSSI 
Rating:
4.0

Very helpful person at location

mark wollenberg 
Rating:
5.0

Customer did not leave a comment.

Chad Watts 
Rating:
4.0

In times of Covid, You would think that the inside cab would be wiped down clean after each use. I used my own Lysol wipes and they were filthy after I finished. I also checked the mileage right after I left and it was off by 9 miles so I paid for 9 miles I didn't use but that was my fault for not noticing it before I left. The truck ran great and everything else was good.

Anthony Johnson 
Rating:
5.0

Wish the 10' truck come with the ramp. That will be a big help.

JOHN TANG 
Rating:
5.0

Customer did not leave a comment.

Aakash Mhankale 
Rating:
5.0

Very friendly staff. Got me in and out very quickly. Wonderful doing business here. I am a repeat customer. They always have a smile and make my day.

Dennis Slack 
Rating:
5.0

Customer service was great and helpful. But as for the company of U-Haul the tires where in poor condition with one flat and two low pressure tires????

scott turcov 
Rating:
4.0

This has nothing to do with the staff at this location. This is how U-Haul (East Bay) canceled my reservation less than 8 hours before the reservation, no phone call, only email at 7 p.m. It took two hours to reserve and pick up at a new truck at 9:30 p.m. and drive all the way from Reno to Danville Ca and back starting at 4 a.m. Otherwise, the truck was clean, and the staff that I returned the truck to was friendly. However, because of this experience, I am not sure I will use U-Haul again.

Ronald Holmstrom 
Rating:
5.0

Customer did not leave a comment.

Terry Polisso 
Rating:
5.0

There was a small delay in trying to reach my secondary contact on the phone and Denise with Uhal was very quick to message me and get everything handled. Denise really went above and beyond.

Alyssa McGarr 
Rating:
3.0

No one helped me. I waited for them to come help detach the trailer like they said they would. After waiting 20 minutes I did it myself and just left.

Andrew Brandt 
Rating:
5.0

Customer did not leave a comment.

shannon lindemann 
Rating:
5.0

U haul should stick to there dates and truck size. You changed my location and I had to drive 30 min each way and instead of getting my truck a 7:am I could not pick up until 9:am. That adds another 3 hours onto my day. You also changed my truck to a 20' instead of a 26' truck. I could not get everything in one load. I stopped the next week in Susanville to check on my next truck and they said you changed it also and there was no guaranty that I could get that truck. In fact I probably would no get it. I cancelled and went to Penske and they guarantied the truck for when I needed it. I am done with U Haul

Claude Sherman 
Rating:
5.0

Customer did not leave a comment.

Mark Carruthers 
Rating:
3.0

I received a truck that was “ready to go” the inner tire on the left rear of the truck was at zero PSI. It was a miracle it didn’t fall off the rim while I was driving it. Thankfully, I stopped to check before departing for the trip. I had to purchase a truck-grade air gauge and 80psi worth of air.

Anna Glennon 
Rating:
5.0

Customer did not leave a comment.

Alan Stevenson 
Rating:
5.0

Customer did not leave a comment.

Eric Damrau 
Rating:
5.0

Absolutely awesome!! Very friendly and quick service definitely gonna recommend this place to family and friends.

SALVADOR AMEZOLA 
Rating:
5.0

Customer did not leave a comment.

GRIGOR DISHOYAN 
Rating:
5.0

Jessica, Mike, and Jillian are always very nice and very helpful.

Andrea Lee 
Rating:
5.0

Customer did not leave a comment.

gary dillon 
Rating:
5.0

Customer did not leave a comment.

Faye Provenza 
Rating:
5.0

Customer did not leave a comment.

Steve Pengelly 
Rating:
5.0

The owners and staff are always very nice and helpful. I only wish they had more trucks so I could do all my rentals through them.

Andrea Lee 
Rating:
2.0

Manager said I scratched the truck when I didn’t. He also said he was behind me on the freeway and that I was doing 70 mph and I wasn’t. Whether he was joking or not it was not right. I would never use this location again and am going to cancel my storage unit with them as well

jerry leblue 
Rating:
5.0

Same service

anthony moran 
Rating:
5.0

Customer did not leave a comment.

Jane Balleisen 
Rating:
5.0

Excellent customer service. Truck and other equipment was ready to go when I arrived.

RANDALL HUDSON 
Rating:
5.0

Very attentive on being helpful and developing clear understanding.

Gerald Eick 
Rating:
5.0

Customer did not leave a comment.

JUDY BRINKLEY 
Rating:
5.0

Customer did not leave a comment.

Alan Gross 
Rating:
5.0

Customer did not leave a comment.

Terry Miller 
Rating:
5.0

Haul sent me a txt very late Friday notifying me the eq was not at the location I had reserved. It took a long time for a nice lady to find a replacement and my pick up time went from 7 am to 9 am. This caused quite a delay in the move. The eq worked well and we were able to work late Saturday night and complete the move on Saturday.

Robert Upchurch 
Rating:
5.0

Jillian did a fantastic job! Excellent customer service!!

Steven Baker 
Rating:
5.0

The saleswoman that helped me was awesome!

Lori Angle-Nguyen 
Rating:
1.0

Trailer was old, unclean, and tires were very worn. U hail employee had me do all of the hook-ups because they didn’t know how and they went to sit in the office while I did it. Same employee told me I could return the trailer to any U Haul location and I would only be charged for the days I used it. None of this was true. The employee should not be working for U Haul as I took them at their word.

Michael Hastings 
Rating:
4.0

Customer did not leave a comment.

Brian Kagele 
Rating:
4.0

This site is small. Mainly storage facility.

Dale Stoddard 
Rating:
5.0

Nothing.. this location is amazing! Wonderful people and facility!

Tobias King 
No reviews have been submitted for this location.

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