Comentarios del cliente para Mount Rose Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mount Rose Mini Storage

Grado total:

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Lorri M. en

Grado:

When I returned the trailer the girl was asleep at the desk and told me to leave it parked in the drive way and I said it was blocking the way then she said leave it on the street she never came out to help or anything , uhaul location at the summit off herd road is not a location the is professional or belongs being a uhaul location , when I am doing all the work why bother having anyone there

Mark S. en

Grado:

El cliente no dejó un comentario.

SABRINA P. en

Grado:

El cliente no dejó un comentario.

Steve B. en

Grado:

El cliente no dejó un comentario.

Sarah F. en

Grado:

El cliente no dejó un comentario.

WILLIAM R. en

Grado:

Answer: You already did it! My local rental site now has two trucks assigned to its location so I don't have to reserve a truck there and go to some other location to pick the truck up. Your representatives at the Mt. Rose Mini Storage location are the most helpful, nicest U-Haul folk that I have ever dealt with!

alex D. en

Grado:

The manager of the store in south Reno asked me to leave after I became upset after I was informed that they did not honor my reservation and gave my rental to another patron. Please explain to me, what's the point in making a reservation if your going to give it to another person. Thanks for terrible customer service, undue stress and a reason to never use Uhaul again.

amber j. en

Grado:

El cliente no dejó un comentario.

Scott D. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

El cliente no dejó un comentario.

Dawn U. en

Grado:

Keep up the great work. This is my new pick up location. They went above and beyond to help me find 2 truck last minute when I was in a bind. I really appreciate the extra time they took.

Jose A. en

Grado:

El cliente no dejó un comentario.

ed l. en

Grado:

El cliente no dejó un comentario.

Perry N. en

Grado:

Very professional and very helpful and friendly and kind.

Keith C. en

Grado:

Great from beginning to end! It does not get better than that! I did the self check in, I love what technologist allows you to do now.

EDWARD K. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Excellent customer service

GARLAND S. en

Grado:

El cliente no dejó un comentario.

Steven V. en

Grado:

El cliente no dejó un comentario.

Ashli V. en

Grado:

Nothing, the staff member who helped me was very kind and the rental was so easy and efficient.

Jane L. en

Grado:

N/A

Denise C. en

Grado:

Considering I haven't moved in 25 years, this move was quite stressful and made more stressful due to the run around regarding the 26' truck I needed. And, I was treated quite rudely by your associate Lisa. However, the saving grace to the entire stressful situation was Jessica and Mike. They were kind, thoughtful and compassionate to how stressful moving can be. I would recommend them to anyone as their first go to regarding a rental. Uhaul is very lucky to have these wonderful people representing them.

RICHARD S. en

Grado:

El cliente no dejó un comentario.

Paul D. en

Grado:

Mike and Jessica were great. Made the experience easy

rebecca w. en

Grado:

The gears slipped while driving. Maybe something wrong with transmission? I’m not sure. Was a safety hazard and someone will probably get injured if this truck is not looked at and fixed. Truck was clean.

Kimberly K. en

Grado:

Everything was great- the staff is always friendly and helpful. This is our second time renting and will return.

LARRY D. en

Grado:

Great staff!! Very helpful and friendly!! Would recommend this location to anyone!!

Jeff C. en

Grado:

Great people to work with. Great Job.

John L. en

Grado:

El cliente no dejó un comentario.

Veronica W. en

Grado:

El cliente no dejó un comentario.

GARLAND S. en

Grado:

El cliente no dejó un comentario.

JULIA B. en

Grado:

El cliente no dejó un comentario.

BOYD C. en

Grado:

El cliente no dejó un comentario.

Dennis G. en

Grado:

The person accepting my trailer was very helpful, quick and thorough

austin a. en

Grado:

El cliente no dejó un comentario.

Donald N. en

Grado:

The only thing that bothered me with this rental was I had to travel 20 miles to get it because the location I made my reservation with( 4 blocks away from my house!) didn't have a 26 foot truck. But they had over 24 hrs to send the truck to the correct location but I was told they didn't have any drivers!

Francesco C. en

Grado:

El cliente no dejó un comentario.

LARRY D. en

Grado:

Great people! Great service! I highly recommend this location!!!

Debbie N. en

Grado:

El cliente no dejó un comentario.

Jeffery L. en

Grado:

El cliente no dejó un comentario.

Karena S. en

Grado:

El cliente no dejó un comentario.

Andrea L. en

Grado:

Always a pleasure renting from this U-Haul facility.

RYAN B. en

Grado:

El cliente no dejó un comentario.

Andrea L. en

Grado:

Great location, great service, great hosts!

mark e. en

Grado:

See my note shown above ...

Daniel O. en

Grado:

Friendly customer service.

JAY B. en

Grado:

Super-nice people. Glad to have visited them.

Ray R. en

Grado:

I would recommend this location but I would never recommend Uhaul. I booked this truck at your So Virginia office at 5:00 pm the night before and was assured that the pickup would be at that location. Instead they change the vehicle I had rented and had the pickup about 5 miles further south which increased my milage by 10 miles. Uhaul has done this before, I only used them because every other truck rental was sold out. Uhaul doesn't care about their customers, the staff at So Virginia and the office at Moana are slow, ill mannered and could care less. I will delay my plans next time I need to rent a truck if it mean having to rent from Uhaul. They have a monopoly and don't care how they treat customers.

melanie j. en

Grado:

You charged me twice! Made me go to to location!

Toby B. en

Grado:

El cliente no dejó un comentario.

Robin B. en

Grado:

El cliente no dejó un comentario.

Franklin X. en

Grado:

El cliente no dejó un comentario.

Ken B. en

Grado:

El cliente no dejó un comentario.

Linn M. en

Grado:

This was not the site we were supposed to be renting from. We wee suppose to pick up at the Double Diamond U-??Haul. But they sent a text saying the cargo van I reserved for 11am, wouldn’t be ready until 1. That surly didn’t work....so the closest truck they had was the Mt Rose location. Farther away for us...but we had no choice.

elisabeth z. en

Grado:

El cliente no dejó un comentario.

Carol c. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

Dealt with a new employee this time. Wonderful individual. Great disposition. Polite, respectful and very helpful. As always my experience with this business has always been and continues to be very pleasant and friendly. Can't say enough good stuff about them but I highly recommend the business for storage, rental of UHaul equipment, packaging material, etc. These folks, regardless of who you are dealing with there are just plain out right nice people. I have been dealing with this particular business for over 20 years and never dissatisfied.

Andrea L. en

Grado:

Facility is fabulous. I would definitely use again!

Daniel G. en

Grado:

Great people went way over to please us and get the trailer hooked up in a gully washer of a rain storm.Super pleased.

Donald B. en

Grado:

Was instructed to return the unit to 1790 Silverado blvd the location refused to except the unit had to call the police, what happens to customer service ?

michael l. en

Grado:

Very nice and helpful personal. EZ check in and out

STEPHEN H. en

Grado:

Couldn't be better. Will be back again. Thank you Michael and Jessica!

JEREMY M. en

Grado:

Nice U-Haul Dealer. Fast and easy. Thanks

David R. en

Grado:

El cliente no dejó un comentario.

Jim R. en

Grado:

Good place to rent a u-haul. Very helpful.

CHRISTOS G. en

Grado:

A very friendly and helpful couple

William B. en

Grado:

I thought I rented a truck with a lift but it only had a ramp whoch I couldn't use. I was loading and unloading livingroom furniture. The ramp was too narrow.

anthony h. en

Grado:

I was sent to this location from Carson City to pick up the Auto transport. As a result I was over mileage and over time on the 20' truck ( Reservation:22709987) I rented in Carson City. I was charged extra miles and another days rent on the 20' truck I rented. this caused a loss of time, much time on the phone and more cost to me. Not happy.

Florinda B. en

Grado:

El cliente no dejó un comentario.

Sean W. en

Grado:

El cliente no dejó un comentario.

Leon A. en

Grado:

El cliente no dejó un comentario.

Dennis S. en

Grado:

Can’t think of anything except to have equipment available to rent as the summer rush hits for moving. The folks at Mt Rose storage are wonderful to work with??????

Chuck F. en

Grado:

El cliente no dejó un comentario.

TAMARA M. en

Grado:

This was, hands-down, THE BEST Uhaul experience I have ever had. Everything was arranged and delivered on-time and the equipment was perfect for my move. They went over the top to ensure I had the equipment I needed and helped to get my car secured on the transport attached to the brand new 10ft. truck. Got GREAT gas mileage and had a very smooth moving experience. I highly recommend this location. The managers of the storage/Uhaul go above and beyond and are two of the nicest and most competent people I've come across in this business! You can trust them!

anna d. en

Grado:

The people at this location were outstanding, they provided efficient and friendly service. I initially went to the location at Moana and Virginia and the service was awful. Thanks

Andrew H. en

Grado:

El cliente no dejó un comentario.

Stephan D. en

Grado:

Very good service and problem solver. Thank you!

Megan B. en

Grado:

El cliente no dejó un comentario.

Gary G. en

Grado:

El cliente no dejó un comentario.

david w. en

Grado:

Everything was great. Excellent staff, location, equipment, etc. Thank you for being there!

Brad B. en

Grado:

El cliente no dejó un comentario.

Rodney H. en

Grado:

They were very accommodating on a rental that had a somewhat fluid end date. I'm thankful for that! Really friendly!

Keith S. en

Grado:

Issue was not the truck nor local rep. Issue WAS that mobile accesss for early pickup borked and we lost an hour having to wait for the local rep to provide keys etc. love the idea of 24/7 remote/mobile access but in this case this was a big fail on a day when an hour had large ramifications.

John Randall C. en

Grado:

El cliente no dejó un comentario.

Jenny B. en

Grado:

El cliente no dejó un comentario.

MERLIN G. en

Grado:

El cliente no dejó un comentario.

JOSE m. en

Grado:

El cliente no dejó un comentario.

Cynthia S. en

Grado:

Great management at this location!

Gary P. en

Grado:

Helpful and friendly staff at this location. The truck was very nice. I'll be a return customer for sure.

peter w. en

Grado:

return location determined by uhaul. i was surprised to find office closed at 5pm... but leaving truck adjacent to premises worked OK

James C. en

Grado:

El cliente no dejó un comentario.

Ron S. en

Grado:

I was suprized that someone did not hook up my trailer and check things out for me before I left. I had to do this myself. Tounge weight was somewhat heavy to do this alone.

Helen F. en

Grado:

No improvements needed, these two are great.

Kenneth s. en

Grado:

Friendly and helpful folks.

isidro C. en

Grado:

Let customer know where truck is to be parked on the contract. This facility has the trucks parked out on the street. I pulled into the yard only to be directed to park it out on the street.

Brandon w. en

Grado:

They were awesome and we were 10 minutes past 9am turn in time and they didn’t charge us a late fee because we called ahead. They were polite, timely and great to work with. We would recommend to anyone looking to move! Thank you!

Paul P. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

Very nice people. Drop off was quick and easy.

Charlie R. en

Grado:

We had to drive to the south side of Reno to pick this trailer up. Originally we requested a closer location but were told we had to go there. It seemed there were closer locations, we didn't have a choice.

LARRY D. en

Grado:

El cliente no dejó un comentario.