Customer Reviews for Mount Airy Self Storage
(U-Haul Neighborhood Dealer)

979 reviews

1334 W Pine St   Mount Airy, NC 27030

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

1334 W Pine St
Mount Airy, NC 27030

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Adam was outstanding! Due to a customer not returning a truck to a different location, my rental was changed to this location. It was short notice for Adam but he made everything run very smoothly.

Scott Fretwell 
Rating:
5.0

I was not pleased with the first truck I had rented from U-Haul rental on east pine Street mt airy because truck wasn’t there and was supposed to be, I will not ever use that place again because they didn’t even try and make it right, so I went to west pine Street U-Haul and always will from now on!!!!!

Keith Snow 
Rating:
5.0

Customer did not leave a comment.

terry hudson 
Rating:
5.0

Was very happy with the u haul they supplied A very professional group of people there Thsnk you Uhaul

Wayne Wooton 
Rating:
2.0

I did not have any issues with this location. I did have a big issue with the UHaul app. It failed me measurably and delayed me just over an hour. I work and live in computer technology so rest assured that this was not a user issue but an application failure.

Allen McDevitt 
Rating:
5.0

Cathy Hull was great to work with..

Brian Everhart 
Rating:
5.0

Customer did not leave a comment.

Amanda Stewart 
Rating:
4.0

Customer did not leave a comment.

Abigail Spann 
Rating:
4.0

Customer did not leave a comment.

Jason Stewart 
Rating:
5.0

Nothing at all! Great experience and even better people!

Broderick Hall 
Rating:
5.0

Yet again another excellent experience renting from this location. This is my 5th or 6th Uhaul rental here at least. I also rent a storage unit from them and I'm completely happy with that as well. Brand new and secure facility. They are a family operation that are experienced and very professional. I will continue to do business with Mount Airy Self Storage for the foreseeable future without hesitation.

Doug Fulp 
Rating:
5.0

Customer did not leave a comment.

RONALD FANJOY 
Rating:
4.0

Customer did not leave a comment.

Roger McCall 
Rating:
5.0

Please make drop off locations more flexible and without extremely high charges that the dealers can waive!

aaron brown 
Rating:
5.0

Easy in and on my way, Super job.

aaron Hughes 
Rating:
4.0

Customer did not leave a comment.

Wesley Huston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha Bunting 
Rating:
5.0

Everything was great

Twila Brown 
Rating:
5.0

Customer did not leave a comment.

John Lamb 
Rating:
5.0

Everything was perfect with the associate, I have no complaints and can't think of anything to make anyone's experience any better with this dealer

SONYA SNOW 
Rating:
5.0

Great service

Bruce Higham 
Rating:
5.0

Great experience keep up the amazing work

Bruce Higham 
Rating:
5.0

Outstanding service and very helpful and attentive to customer. I would definitely recommend and will use in future moments of transporting when moving. .

Tina Collins 
Rating:
5.0

No issues at all with Mt Airy Self Storage. Great service. Friendly, helpful. Clean, neat, inviting office. Checked me in quickly when U-Haul's online check-in didn't work well. Appreciate the great customer service!

Johnny Whitaker 
Rating:
5.0

Customer did not leave a comment.

Emily White 
Rating:
5.0

Everything was good No need to improve

Helen Patrick 
Rating:
5.0

Customer did not leave a comment.

Ryan Pardue 
Rating:
5.0

Adam was amazing and made everything a breeze!

Megan Smith 
Rating:
5.0

Great local service

Steve Golding 
Rating:
5.0

Customer did not leave a comment.

Gary Moore 
Rating:
5.0

Can't improve anything. Very courteous. Had everything we needed. Explained everything wonderful.

Debrea Goodwin 
Rating:
5.0

Customer did not leave a comment.

david brindle 
Rating:
5.0

Customer did not leave a comment.

Tom Marlow 
Rating:
2.0

I walked in for my scheduled pick up time for my trailer and was greeted with annoyed stares because I clearly came in during lunch time. The younger guy who helped me had nothing but smart aleck comments (eg "Does that thing have a trailer hitch?" "I wouldn't tow that if it were me.") and acted bothered the whole time I was there getting my trailer. I've used a trailer before and although I'm not a professional truck driver/mover, I do understand the basics of moving and hauling well enough to know if my vehicle has a trailer hitch or not. If it weren't for limited options to begin with and the need to use this service just the once, I'd have just left the trailer and walked out. Apparently there are plenty of others who have had a much better experience and/or don't mind being talked down to but this was my experience and so take it for what it's worth.

William Marshall 
Rating:
5.0

The latch to hold one of the doors was broken. In fact, I couldn’t find the rivet holes where the latch was ever attached in the first place.

Mark Appler 
Rating:
5.0

Very easy to work with here and I appreciate that! Keep it up!

Stanley Housewright 
Rating:
5.0

Customer did not leave a comment.

Jimmy Harrison 
Rating:
5.0

Our experience with Adam was seamless!! I made 2 visits to that location prior to picking up the trailer and asked many questions; Adam was patient and answered all of my questions and concerns!! I had an issue with our reservation not showing on our account, I called Adam, and he called me right back and he resolved the issue and explained everything. We have another reservation for a truck next week and I am sure all will go as planned at that location.

Rocky Brooks 
Rating:
5.0

Customer did not leave a comment.

Trevor Miner 
Rating:
5.0

Customer did not leave a comment.

Lawrence Semczak 
Rating:
2.0

Customer did not leave a comment.

Tracey Staton 
Rating:
3.0

Customer did not leave a comment.

RONALD FANJOY 
Rating:
5.0

Customer did not leave a comment.

Brian Garison  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. Thank you!

Kimberley Myers 
Rating:
5.0

Customer did not leave a comment.

Michael Davidson 
Rating:
5.0

Great service

MATTHEW LYONS 
Rating:
5.0

Nice and friendly staff

Mark McDonald 
Rating:
4.0

Customer did not leave a comment.

Marisol Garcia 
Rating:
5.0

Customer did not leave a comment.

KIM BLATT 
Rating:
5.0

This truck was old and sounded bad. Was concerned about breaking down. Location and personnel was great.

Ken Draughn 
Rating:
5.0

Customer did not leave a comment.

frank pegarella 
Rating:
5.0

Overall great experience

Judy Barnes 
Rating:
5.0

Dropped off here (one-way rental) several times and have done local rentals. Always great service and people!

JAMES MCCLUSKEY 
Rating:
5.0

I am a repeat customer to this uhaul center. They are courteous and knowledgeable in the products and equipment they offer. I have rented uhaul products from other's, but they are, by far, the best that I've dealt with.

David Canty 
Rating:
2.0

No instructions to leave the vehicle. The QR code was worthless. Again, Uhaul needs to OVERHAUL its systems and customer related processes. All of this could have been so much easier, user friendly and customer centric.

Rodney Rosser 
Rating:
5.0

Excellent

Ruth Jessup 
Rating:
5.0

Customer did not leave a comment.

Christie Boyles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Gammons 
Rating:
5.0

Good service.

doren child 
Rating:
5.0

Customer did not leave a comment.

Jason Williamson 
Rating:
5.0

Both the person I picked it up from as well as the gentleman I returned it to where so over the top friendly and helpful! Thanks UHaul!

John Pynakker 
Rating:
5.0

The lady I seen was very nice and helpful

Jason Akers 
Rating:
5.0

Customer did not leave a comment.

Dexter Hall 
Rating:
5.0

Customer did not leave a comment.

Roderick Golding 
Rating:
5.0

Customer did not leave a comment.

Rodney Holder 
Rating:
5.0

Customer did not leave a comment.

HAYDEE TORRES 
Rating:
5.0

The trailer was missing some of the bumper bars and the trailer leaked. Two of our boxes were ruined. I told the U-Haul people about the leak and she apologized and thanked me for telling her.

Douglas Gibson 
Rating:
5.0

Excellent Uhaul location. Staff was top notch!

Robert Delaney 
Rating:
5.0

Customer did not leave a comment.

Ricky Johnson 
Rating:
5.0

Was a great serves manager he was very helpful will go to him again

Loyd Addair 
Rating:
3.0

I think the price was a bit excessive….I picked it up and dropped it off in the same location yet I paid more than when I went one way. While I get you charge by the mile, you would think that I’d get some kind of discount for leaving it in the same place I got it…

Barry May 
Rating:
5.0

Customer did not leave a comment.

Chester Roberts 
Rating:
5.0

good customer service

Ramon Cardenas 
Rating:
5.0

Nothing, Everything went smoothly and I was off

Pam Casey 
Rating:
5.0

Great facility and awesome management/ownership and fairly priced. We rented the unit to store extra belongings while we had a house built. We remained in it for more than 6 months after the house was finished because it was very convenient and afforded us time to manage moving in at a reasonable pace. I almost hated moving out :)

Michael Caputo  |  Overall Experience 
Rating:
5.0

The owners at Mount Airy Self Storage are absolutely phenomenal at making sure our needs are met professionally and courteously. They are extremely helpful in getting us on our way without delay and we choose this location at every opportunity. My wife and I were top rated U-Haul dealers when we had a speed shop in Bonita Springs FL so we are aware of what it takes to ensure customers are happy. Adam and Kathy of Mount Airy Self Storage get it right every time.

Doug Fulp 
Rating:
5.0

Not much if anything!

Keith Roberts 
Rating:
5.0

Customer did not leave a comment.

Tracie Drzewiecki 
Rating:
5.0

The clerk at the drop off location was very friendly and helpful.

Ken Brewster 
Rating:
4.0

Customer did not leave a comment.

John Pynakker 
Rating:
5.0

People are great. Very helpful. I’ve returned equipment here (one-way rental) several times. This was 1st rental for ‘local.’

JAMES MCCLUSKEY 
Rating:
5.0

Nothing . My experience today was very good people nice and friendly well organized made it. Pleasure to do business there

Douglas Young 
Rating:
5.0

Customer did not leave a comment.

Gloria Smith 
Rating:
5.0

Great service and wonderful customer service

Dale Chess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wade totzke 
Rating:
5.0

Customer did not leave a comment.

Bruce King 
Rating:
5.0

Customer did not leave a comment.

Gary Moore 
Rating:
5.0

They made my move easier with their great customer service

Cindy Newman 
Rating:
5.0

Staff was extremely, extremely welcoming and kind. Suggested several ways to make my experience better. Professional and polite at all interactions.

Christopher Sykes 
Rating:
4.0

Customer did not leave a comment.

Austin Phillips 
Rating:
5.0

The customer service was great. We called the day before to see if a tow dolly was available. The representative talked us through the whole process of renting the dolly. When we arrived the dolly was ready for us and the customer service rep helped us hook it up to our truck. Great U-haul location.

David Meadows 
Rating:
5.0

The manager behind the counter is a nice,helpful,super good guy,Do your business here,you will be Delighted

David Somers 
Rating:
5.0

Nothing for Cathy I think I spelled her name right she was amazing the best u haul rental every

Jason Hill 
Rating:
5.0

Customer did not leave a comment.

Patricia Hall 
Rating:
5.0

Customer did not leave a comment.

Joseph haas 
Rating:
5.0

Super helpful, quick, and curious.

Thomas Schario 
Rating:
5.0

Adam was wonderful to deal with….very knowledgeable and courteous. We will definitely use this location on West Pine St., Mt. Airy for all our moving needs.

Daniel Simpson 
Rating:
5.0

Location owner was very friendly and helpful.

Carl Williams 
Rating:
3.0

Trailer was almost new. Very good condition. However the inside had not been cleaned from previous rental. Had red dirt on floor that I had to sweep out before turning it into drop location. Customer service was above average. Very knowledgeable, friendly, and helpful during rental contract and hooking up to my vehicle. Much appreciated.

William Nickerson 
Rating:
5.0

Customer did not leave a comment.

Dana Hall 
Rating:
5.0

Good location

William Lott 
Rating:
5.0

The agents here were absolutely amazing and helpful! I thought I accidentally dropped off at the wrong location, but they helped me get everything straightened out! Amazingly kind and friendly, when I need U-Haul in the future they will be the place I go!

Richelle Thomas 
Rating:
5.0

Customer did not leave a comment.

WILL MERRITT 
Rating:
5.0

Customer did not leave a comment.

Sherri Dowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Mukensturm 
Rating:
5.0

great helpful people, I will go back here, very nice and friendly too

John Teachout 
Rating:
5.0

Everyone was very helpful and understanding when I needed to get a storage unit quickly for my move to NC. Very patient. Communication good. Very happy with my experience. Thank you.

karen howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryll Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Harrold  |  Overall Experience 
Rating:
5.0

Great facility even greater people

Reed Ell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Fansler  |  Overall Experience 
Rating:
5.0

Great place and great people!

Susan Gravley  |  Overall Experience 
Rating:
5.0

Clean facility, and great customer service!

Janella Mosley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helen creegan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Gafney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathew Slate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Osip  |  Overall Experience 
Rating:
5.0

Great people. Nice facilities. Discontinued using their services because we finally found storage close to home.

James Boyd  |  Overall Experience 
Rating:
5.0

Staff provided exemplary customer service.

Ann Mccoy  |  Overall Experience 
Rating:
5.0

Great storage facility. Well kept and clean. The staff was very friendly and helpful. Would highly recommend.

Toni Love  |  Overall Experience 
Rating:
5.0

Thanks for everything!

FLETCHER MARTIN  |  Overall Experience 
Rating:
5.0

Clean, neat, dry, safe, no vermin, everything you want in a storage unit. Friendly helpful staff inspires confidence. I will go back to them in the future when/if I need a storage unit. Very good people.

KURT BOZENMAYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Marsh  |  Overall Experience 
Rating:
5.0

Friendly, helpful and very accommodating 👍

James Ciriello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Prince  |  Overall Experience 
Rating:
5.0

Excellent customer service

IDA MCQUISTON  |  Overall Experience 
Rating:
2.0

Called the storage company they didnt hace the size availiable

James Dehart  |  Reservation 
Rating:
5.0

Excellent facilities and Great staff. Thank you for everything.

JESSICA GILLEY  |  Overall Experience 
Rating:
5.0

Thank you for your kindness. I have recommended my brother inaw and my son to your place of business.

Sheila Newton  |  Overall Experience 
Rating:
5.0

I was late getting back from Tennessee yesterday and have not moved into the storage unit. I`m going to try and move our stuff in it today.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent help. Ease to unload and move things into unit.

Privacy Request  |  First Impressions 
Rating:
5.0

I was very impressed with the staff at Mount Airy Self Storage an the couritious employee who set my account up. He was very professional and knowlegable

Privacy Request  |  First Impressions 
Rating:
5.0

Great unit

Privacy Request  |  First Impressions 
Rating:
4.0

Everything was great.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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