Customer Reviews for More Than Vacuums
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman was very friendly and helpful when discussing our truck and the issues we had. My husband and I are firm believers that your return something in better condition than you took. We swept the cab and trailer before we returned it. The truck was returned in the shape it should have been when we picked it up.

Rating:

5.0

So far so good. Will stay with them for as long as it takes.

Rating:

5.0

Tom was great and very professional. If I ever need a uhaul again, Tom is my man. I am very surprised he is not an owner. If I was the owner, Tom would be my partner.

Rating:

5.0

All I have to say is keep up the good services

Rating:

3.0

If blankets are ordered for a Mobile check in make sure they are in the truck. The first guy I talked to was rude. The manager was helpful.

Rating:

5.0

Do a walk thru of truck and confirm inside is clean and Truck Dolly which I did not request was Locked.

Rating:

5.0

I can not think of anything but only to say your services are the best so far from other places I’ve been. Please keep it up

Rating:

5.0

Nothing! Tom did an amazing job making sure I was aware of everything i needed to know as well as answering any questions i had. I was well taken care of from beginning all the way until i turned the truck in and was greeted with a smile. My experience was amazing and i only hope that y’all take care of Tom as well as he takes care of business.

Rating:

5.0

Tom was great

Rating:

5.0

Everything was great you all gave great service

Rating:

1.0

This is a dangerous location. There were people smoking pot in the parking lot when I dropped the truck off, there were liquor bottles which I took a picture of to document. I was concerned about my rental equipment being taken out of the back of the rental truck.

Rating:

5.0

Excellent customer service fast, punctual, and friendly

Rating:

4.0

Clean up the parking area.

Rating:

4.0

Placement of the equipment in the back could been better for pick up

Rating:

4.0

Everything went well, the customer service was excellent. The only problem I had was at check in time. I spent an 90 minutes trying to check the truck in after hours and still was not able to check it in until the next day. Very disappointed by that.

Rating:

5.0

Nothing at all. U-Haul representative Tom is outstanding and goes above and beyond to provide each and every customer with an excellent customer service experience.

Rating:

5.0

Nothing at all. This location is excellent and the UHaul representative on location, Tom provides outstanding customer service to UHaul's customers! Thank you UHaul!

Rating:

1.0

Male employee working at the counter was incredibly rude and aggressive with me and other customers in the store (specifically an elderly woman in front of me with a few simple questions). He was unhelpful and unnecessarily aggressive when asked simple questions. I would never recommend this store to anyone and was very troubled to see how this employee treats customers.

Rating:

3.0

Dealer at this location was nice but does not outweigh the headache of the U-Haul experience. After driving 3 hours to pick up the truck because U-Haul overbooked, I was given an extra day with the truck. Then upon arriving ahead of my scheduled drop off, the U-Haul system tried charging me for an additional day. Dealer could not see why they were charging me extra as U-Haul has very poor communication within their system. Dealer put charge on hold and scheduled someone from customer service to call me and no one ever did. They just charged my card again for the extra day and then refused to refund me until I asked to be transferred to someone higher. I can’t recommend U-Haul

Rating:

1.0

Reserved a 20ft truck and they did not have it. Also got charged for mileage and another day when I already returned it.

Rating:

1.0

The truck would not start when I went to pick it up. I notified the worker about the issue, he came to try to start the truck it still would not start. The worker then told me to hold on as if he was getting help. He never retuned and to help me. I was then told he closed for the day and left and took the key to the truck. I called customer service all they did was get me another reservation for another truck, which I did need because I still needed a truck for my move. But the truck was all the way across town which was more mileage and gas charges for me. I was still charged for the first truck that did not start and have yet to be refunded for it. This was a big inconvenience for me and my movers. My movers also charged me extra for their time being delayed due to me not having the truck on time. This was all very frustrating and stressful. I am very disappointed.

Rating:

2.0

I rented two dollys and it wasn’t in the truck. I live on a second floor and when I moved I had to move box by box and it would have been helpful to have them. I got charged for them too.

Rating:

3.0

I will never go back to U-Haul again. This was a terrible experience I pre-booked moving blankets, moving dollies and other moving stuff the day that I picked up the truck. None of that was available if I would’ve known that in advance I would’ve went somewhere else.

Rating:

5.0

The employees that helped get me with my U-haul rental were very friendly and professional!

Rating:

5.0

The location is not at fault. The scheduling/reservation system is the issue. I ended up going to 4 different U-Haul locations to find a trailer, spending 3 hours (when I expected only to take 15 min) and driving 40 miles (vs 4 miles) to pick up a trailer. I would appreciate if someone would call me to discuss - 580-574-4315.

Rating:

4.0

Have a copy of the rental receipt and rules on paper upon request.

Rating:

5.0

There was a mixup with the trailer location and we were hours late for pickup but he was extremely nice and helpful and kept the trailer past pickup time for us.

Rating:

1.0

Pick up was scheduled at 9 am but no one there to check out the equipment till 9:30 then they said as long as you're here by 6 pm someone be here to check your equipment back in. Wouldn't you know it 5:30 pm door closed again. Pretty much do it yourself location. Do yourself a favor go penske.

Rating:

1.0

My equipment was not in the truck I had to travel to another location and they charged me miles for it. They then charged me for 3 days when I only had the truck for 2 days. I disputed the charges and was told someone would contact me and instead they charged me the full amount and never heard from anyone.

Rating:

1.0

I have a case manager already re assigned. The truck there was left with a plastic container under the truck. We moved it not suspecting anything. We were left with 9 miles DTE. Then when I got to the gas station and started filling the truck up I realized a few gallons in that it was just spilling out completely. (Not a leak but a full on spill coming from the gas pump to the ground). I was lucky to be actively by the pump to notice it. The fire department had to be called. I was on the verge of calling 911 to file a report and get legal involved due to the gross negligence done by whom ever left the black bucket there. (It’s all in the pictures that were uploaded). The only reason I didn’t presue a 911 call was because of an initial call to the road side assistance lady and she was so helpful and understanding. Got the new truck ready. Oh and none of the equipment I ordered was given or put in the truck. Overall terrible experience and it was my first time with uhaul and my last. Stressful, time consuming with call center and the Aurora location. Even before picking up the truck experience was terrible.

Rating:

5.0

Easy renting and returning the vehicle. No issues at all, helpful staff.

Rating:

5.0

Emplyee was very nice!

Rating:

2.0

We had to wait 30 minutes to pick up because the U-Haul employee "ran to the gas station" even though we arrived at our pick-up time.

Rating:

3.0

don't rent U-Hauls that don't have gas in them you'll spend at least $30 putting it at a 1/4 tank and won't see a discount.

Rating:

3.0

Issues with the customer service when contacted regarding a mechanical issue on the rental truck. Person I spoke to was not very customer oriented and felt as though I was bothering her.

Rating:

1.0

Have some guest and customer service. Very Lazy staff

Rating:

5.0

The people were very kind and understanding. The trailer just smelled terrible.

Rating:

3.0

Na

Rating:

3.0

If you need a truck, you need a truck. This place has them. My rental wasn't really cleaned on the inside and I didn't check it out before driving away, my mistake. Sticky stuff on the floor, smelled like smoke inside, fast food cups, and I think the moms attic had a leak, my dresser drawer had some water in it when I unloaded it.

Rating:

5.0

Do regular checks to make sure vehicle is ready to go.

Rating:

4.0

The engine light was on and I kept getting a message to tighten the gas cap. It did not affect the functioning of the truck in any way. However, if I was going to be driving a far distance, I would not have felt comfortable.

Rating:

4.0

The login and steps to do the 24/7 pickup were a bit lengthy and a step by step guide to review would have been helpful.

Rating:

3.0

Actually place the covers/ blankets that were purchased in the truck.

Rating:

5.0

They were nice but just ok! Nothing special there. But did get things done.

Rating:

5.0

Great customer service everything went as planned. I will definitely be getting a uhaul from this company again. Keep up the good work.

Rating:

4.0

The trailer was a bit beat up with a hail damage and chips and dings but it got the job done.

Rating:

1.0

Contactless pick up was confusing and did not work well. No one was on-site till about 9:45 to ask for help. This is a late time on a weekend when it’s popular for people to move. By the time we got everything worked out, it was a half hour or so into my 4 hour time with the truck. I asked if it could be extended because of this. He said no because it was going right back out. However, uhaul advertises that you can easily call and extend your time . . . Very frustrating.

Rating:

5.0

There was cigarette ash in the truck when we picked it up.

Rating:

5.0

Renting at this location was easy, a very good experience overall!

Rating:

5.0

Victor went above and beyond to help me and process everything quickly! Will definitely use them again!

Rating:

5.0

I’ve rented here several times. It’s always easy and the staff is friendly!

Rating:

5.0

Have not found information on what type of fuel goes with the van I rent, so I did not put fuel on it not to damage its engine. Make a note right above fuel cap.

Rating:

2.0

My items were not correct in my rental. I paid for furniture dollies and didn't get either one I paid for. There were plenty of blankets that I didn't pay for. Attention to detail would go along way.

Rating:

5.0

GREAT CUSTOMER SERVICE, VICTOR IS GREAT!

Rating:

1.0

Gas was at a quarter tank not half like it was suppose to be. Mirror was taped on, truck was pretty rough and forts didn’t close all the way. The online check in wasn’t working, truck didn’t have furniture dollys or mats, after paying the deposit ended up trying to charge me an additional 160 or something ( even tho we used less miles then what was quoted! )