Customer Reviews for Mooses By The Creek
(Distribuidor de U-Haul del vecindario)

795 comentarios

1710 Monticello Rd   Charlottesville, VA 22902

(434) 977-8121

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 977-8121

1710 Monticello Rd
Charlottesville, VA 22902

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WADECLEVELAND W. 
Clasificación:
5.0

Nice folks and quick checkout checkin

Kimberly S. 
Clasificación:
5.0

This pick up location had not been plowed two days after snow storm. Parking lot was full of ice.

GEORGECAMERON C. 
Clasificación:
3.0

Check tire pressure as we had to stop due to low tire pressure. The vehicle was adequately clean. The location is close to the interstate which made it conveniently

VIRGINIAWILLIAMS P. 
Clasificación:
4.0

Not good! I was charged for the rental on both ends! Now waiting for "management to reach out to me" or so I've been told.

JOHNHAZEN P. 
Clasificación:
2.0

Unclear instructions regarding rental period. I was overcharged and not refunded correctly

ARUN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNHOOVER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

Great service by knowledgeable staff. Keep up the good work.

Leo B. 
Clasificación:
4.0

As mentioned in Pick-up location notes, this door was broken when I got this trailer but not discovered until I was loaded and on the road. I mentioned the door issue to the attendant and he said OK. He checked the trailer in and said I was good to go.

PHILLIP A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNROOSEVELT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

Staff was very helpful.

MARK L. 
Clasificación:
5.0

Lower the one way state to state prices to make it more affordable. Let cargo vans be returnable in other locateions your business would increase ,as well as profit. Of course this would mean adding more vans to your fleet . But you are looseing to yout compeditors in this market.

GARY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEYEDAMIRHOSSEIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTCHRISTIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADM W. 
Clasificación:
5.0

One of the prior renters smoked in the cabin. The smell was still lingering, and cup holder had what seemed to be cigarette ash that was not completely cleaned out. Representative there was overall very helpful. He stayed beyond closing time to complete my rental, note that there was a smell in the cabin, and even sold me boxes even after the office had closed.

Nicholas R. 
Clasificación:
3.0

I like the location because it is old school. But no one was there when I went. I took pictures of my 15' truck and tow and I lifted the tow and put it away. I hope it goes ok.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHJOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAMARIE B. 
Clasificación:
5.0

fast, easy and convenient. Awesome customer service, highly recommend.

Thomas P. 
Clasificación:
5.0

Friendly, knowledgeable staff. Had my trailer ready and on the road in just a few minutes.

THOMASBLONDELL G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMWESLEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELSCOTT W. 
Clasificación:
5.0

Keep up the good work very satisfied!!! Thank you

NATHANIELCHRISTO W. 
Clasificación:
5.0

very friendly and helpful employee. it was incredibly easy for me to drop off the truck once I was done with it. very nice guy

Ed C. 
Clasificación:
5.0

Great place, friendly service, open on Sunday. They rock.

Leo B. 
Clasificación:
3.0

Friendly staff. Never did receive the receipt the person said they would email me.

Tammy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTVAUGHN B. 
Clasificación:
2.0

I will not use this location again because they closed at 3pm and this caused me to have an additional day of charges. The office was dark and uninviting. I will go back to using my Putt-Putt Uhaul location in the future because they are much kinder.

LIETZLEANN F. 
Clasificación:
5.0

These guys are the best!

DAVIDWAYNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRYM B. 
Clasificación:
5.0

The attendant was friendly and knowledgeable; and provided very quick and efficient service. We were in and out and back on the road.

BRUCE DUANE M. 
Clasificación:
5.0

Thank you so much for your reasonable pricing and help. Again thanks

GEORGEREED M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODORE D. 
Clasificación:
5.0

Nothing, The employees gave Great Friendly Service !

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

I use this location since these people took it over the guy before was a ass hole I would not rent from him but these people are the best

WILBURCLINT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa K. 
Clasificación:
3.0

The appliance dolly and other dollies and blankets were not included in my truck as they were supposed to be for a mobile pickup.

Lucy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDKEITH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELJOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKAELARAY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBYJOE G. 
Clasificación:
3.0

Online pickup was very unsatisfactory. Took way too long so had to have the on-site manager complete it. Online drop off was good.

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAMARIE B. 
Clasificación:
5.0

Everything was perfect from good customer service and good equipment.

LEVARJEREL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
4.0

The person had just closed the office and leaving when I pulled in, but he was nice and instructed that all I had to do was drop the keys in drop off box.

Will C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
3.0

Mooses' location was fine. Original location didn't have truck I'd reserved, despite confirmation. Excuse was “system overbooked”, which is not acceptable.

JAMESEMMETT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYBRENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
3.0

I was very upset to see that I was charged a fee for damage/missing to the vehicle which was on my receipt the following day. They said I returned the truck with a crack in the mirror which I know 100% was not me. I'm trying to get a refund for this.

Kelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUSSEF A. 
Clasificación:
1.0

You should not charge customer's credit cards after the return for services that were never communicated and that were not actually given.

JOHNSANFORD W. 
Clasificación:
5.0

Had a lot of trucks and made it so easy. Truck was very clean and looked very new inside. Second time we've rented from here (last time was in 2013) and it was much better this time.

BRUCEELDON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYSCOTT R. 
Clasificación:
5.0

Friendly staff, super easy turnaround, went the extra mile to contact me when i forgot my credit card at the check in. Will use again and again-wish i had thought to use them before when i needed to do donations or big trip to the landfill! So easy!

JACLYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILICA V. 
Clasificación:
5.0

This location went above and beyond to make the trailer work for my vehicle on a Saturday!

ASHLEYLOUISE QUA T. 
Clasificación:
5.0

Great service and easy check out/drop off.

NELSONSTONE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMWESLEY A. 
Clasificación:
5.0

Very easy location to work with! Thanks

ROLANDP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
3.0

Entrance into parking lot was not well marked, overgrown bushes lined the driveway making it hard to identify, and the exit wasn't clearly marked either. The office was cramped and messy.

JAMESJEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
2.0

I told them I would have the trailer back at ~3:30pm just 30mins after they closed and was told just to drop it back in the lot. I was then charged on my credit card an after hours dropoff fee of $20 that was not in my quote nor part of our conversation. Not sure if I will use them again this week to pick the car back up.

PETERVINCENT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

akira M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDERNEST S. 
Clasificación:
5.0

Addison was awesome! Great customer service, prompt, helpful. The best!

PAULKEITH S. 
Clasificación:
5.0

The customer service employees are ALWAYS GREAT, PROFESSIONAL, POLITE, KNOWLEDGABLE OF UHUAL PRODUCTS AND SERVICES! I would definitely recommend this location to everyone. This is the best location in Charlottesville. Excellent young men handling the customers with care and professionalism. These young men deserve a raise and promotion.

DONYLLLATIFA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor W. 
Clasificación:
5.0

Large parking area, close to downtown Charlottesville.

Leonard Q. 
Clasificación:
5.0

this experience except for a pickup location change was wonderful

MICHAEL T. 
Clasificación:
5.0

Excellent service....thank you!

MARGARETIVY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

The hours were short but we dropped off after hours and the next day had an email confirming receipt of the trailer. So all was good!

SHERYL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELKEITH H. 
Clasificación:
5.0

No comments. Moose's is the best!

CHARLENEANNETTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Nothing. Keep doing what you are doing. Best Uhaul rental location I have every used. Great staff and always easy to get my reservation.

IVARPEKIH A. 
Clasificación:
4.0

Everything went very well, you all made it easy and quick for me to pick up an auto transporter. The young man who helped me was friendly and helpful. Thanks.

CHARLESDENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMONDSCOTT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUELBRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jedediah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FINIS C. 
Clasificación:
5.0

Nice young man checked me in. Very efficient.

MELANIELEA P. 
Clasificación:
5.0

No interaction with the staff during this off-hours drop off.

NICOLE D. 
No se han enviado comentarios para esta ubicación.

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