El cliente no dejó un comentario.RICHARDKEITH R.
Customer Reviews for Mooses By The Creek
(Distribuidor de U-Haul del vecindario)
Charlottesville, VA 22902
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 7 a. m. - 3 p. m.
- Dom.: 7 a. m. - 12 p. m.
- 12/24/2021: 7:00 a. m. - 12:00 p. m.
- 12/25/2021 - 12/26/2021: cerrado
- 12/31/2021: 7:00 a. m. - 12:00 p. m.
- 1/1/2022 - 1/2/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAELJOSEPH H.
El cliente no dejó un comentario.MIKAELARAY C.
El cliente no dejó un comentario.BOBBYJOE G.
Online pickup was very unsatisfactory. Took way too long so had to have the on-site manager complete it. Online drop off was good.Charles A.
El cliente no dejó un comentario.LISAMARIE B.
Everything was perfect from good customer service and good equipment.LEVARJEREL J.
El cliente no dejó un comentario.john M.
The person had just closed the office and leaving when I pulled in, but he was nice and instructed that all I had to do was drop the keys in drop off box.Will C.
El cliente no dejó un comentario.SCOTT S.
Mooses' location was fine. Original location didn't have truck I'd reserved, despite confirmation. Excuse was â€œsystem overbookedâ€, which is not acceptable.JAMESEMMETT H.
El cliente no dejó un comentario.GARYBRENT H.
El cliente no dejó un comentario.Julie K.
I was very upset to see that I was charged a fee for damage/missing to the vehicle which was on my receipt the following day. They said I returned the truck with a crack in the mirror which I know 100% was not me. I'm trying to get a refund for this.Kelly R.
El cliente no dejó un comentario.YOUSSEF A.
You should not charge customer's credit cards after the return for services that were never communicated and that were not actually given.JOHNSANFORD W.
Had a lot of trucks and made it so easy. Truck was very clean and looked very new inside. Second time we've rented from here (last time was in 2013) and it was much better this time.BRUCEELDON A.
El cliente no dejó un comentario.JEFFREYSCOTT R.
Friendly staff, super easy turnaround, went the extra mile to contact me when i forgot my credit card at the check in. Will use again and again-wish i had thought to use them before when i needed to do donations or big trip to the landfill! So easy!JACLYN P.
El cliente no dejó un comentario.MILICA V.
This location went above and beyond to make the trailer work for my vehicle on a Saturday!ASHLEYLOUISE QUA T.
Great service and easy check out/drop off.NELSONSTONE T.
El cliente no dejó un comentario.Virginia C.
El cliente no dejó un comentario.WILLIAMWESLEY A.
Very easy location to work with! ThanksROLANDP S.
El cliente no dejó un comentario.THOMAS P.
Entrance into parking lot was not well marked, overgrown bushes lined the driveway making it hard to identify, and the exit wasn't clearly marked either. The office was cramped and messy.JAMESJEFFREY M.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.John R.
I told them I would have the trailer back at ~3:30pm just 30mins after they closed and was told just to drop it back in the lot. I was then charged on my credit card an after hours dropoff fee of $20 that was not in my quote nor part of our conversation. Not sure if I will use them again this week to pick the car back up.PETERVINCENT E.
El cliente no dejó un comentario.akira M.
El cliente no dejó un comentario.DAVIDERNEST S.
Addison was awesome! Great customer service, prompt, helpful. The best!PAULKEITH S.
The customer service employees are ALWAYS GREAT, PROFESSIONAL, POLITE, KNOWLEDGABLE OF UHUAL PRODUCTS AND SERVICES! I would definitely recommend this location to everyone. This is the best location in Charlottesville. Excellent young men handling the customers with care and professionalism. These young men deserve a raise and promotion.DONYLLLATIFA S.
El cliente no dejó un comentario.Taylor W.
Large parking area, close to downtown Charlottesville.Leonard Q.
this experience except for a pickup location change was wonderfulMICHAEL T.
Excellent service....thank you!MARGARETIVY S.
El cliente no dejó un comentario.Luis C.
The hours were short but we dropped off after hours and the next day had an email confirming receipt of the trailer. So all was good!SHERYL C.
El cliente no dejó un comentario.MICHAELKEITH H.
No comments. Moose's is the best!CHARLENEANNETTE G.
El cliente no dejó un comentario.David D.
Nothing. Keep doing what you are doing. Best Uhaul rental location I have every used. Great staff and always easy to get my reservation.IVARPEKIH A.
Everything went very well, you all made it easy and quick for me to pick up an auto transporter. The young man who helped me was friendly and helpful. Thanks.CHARLESDENNIS M.
El cliente no dejó un comentario.RAYMONDSCOTT A.
El cliente no dejó un comentario.Chris L.
El cliente no dejó un comentario.MICHAELJAMES C.
El cliente no dejó un comentario.SAMUELBRIAN F.
El cliente no dejó un comentario.Jedediah G.
El cliente no dejó un comentario.FINIS C.
Nice young man checked me in. Very efficient.MELANIELEA P.
No interaction with the staff during this off-hours drop off.NICOLE D.
El cliente no dejó un comentario.JOHNCHRISTOPHER B.
El cliente no dejó un comentario.JAMESALLEN H.
Great people to deal with.JOHNMARK R.
El cliente no dejó un comentario.PHILLIPMATHEWS H.
You're doing it all well. Attendant is friendly and helpful.Donald H.
El cliente no dejó un comentario.BRIANJAMES W.
Location was extremely hard to get to!RUSSELLJOSEPH A.
Excellent location. They have a huge inventory and the guy running it is very friendly. Highly recommendedBRIANJAMES W.
El cliente no dejó un comentario.Jared W.
Outside looks like a junkyard/not like a â€œrealâ€ Uhaul location. Could be cleaned up. The inside is a little beat too, but has everything you need. Service was good.Grace J.
El cliente no dejó un comentario.Jessica C.
El cliente no dejó un comentario.Katharine H.
Excellent service. Great communications and really nice peopleDONALDGILBERT P.
wash the truckALBERTHAMPTON P.
Maintenance on the vehicle is needed. The truck needed an alignment for the wheels and steering.ANTHONYLAMAR D.
El cliente no dejó un comentario.JOSEPH WILLIAM M.
El cliente no dejó un comentario.Paul W C.
El cliente no dejó un comentario.LAKISHAANNETTE B.
El cliente no dejó un comentario.Ruth S.
El cliente no dejó un comentario.LUCYVIOLA P.
First time use of mobile turn-in and the app is great for this!Lee G.
Attendant was awsomeROOSEVELTCLARENC T.
El cliente no dejó un comentario.PATRICIAMARIE L.
Booking the Reservation was a breeze. Pick Up and Drop Off was uncomplicatedLAWRENCEPETER WA V.
The rental agent has superior customer service skills and always goes above and beyond to help.FINIS C.
The truck was a lifesaver, but the transmission was terrible. Going up the slightest hill was almost a nightmare!Connie P.
El cliente no dejó un comentario.MARKEDWARD O.
No suggestions at this timeCHARLENEANNETTE G.
El cliente no dejó un comentario.Tzu-Yueh W.
Very clean. They were very helpful.KENNETHJ P.
El cliente no dejó un comentario.John S.
Great service: friendly, straightforward and no glitches! I have no complaints; I didn't rate excellent just because the location is not mint, with a comfortable, clean waiting area. The truck was clean and with no issues; rental and return were smooth and efficiently handled. Would rent again and would have no hesitation recommending this business without any qualifications.JORGEERNESTO S.
Make sure truck is clean and that the vehicle is inspected for damages/holes in tires. The kid working the desk was not tracking what trucks were clean and if I hadn't asked if the truck was good we would of found a whole bunch of stuff in the back. Overall I wouldn't use them again.JUSTINADAM V.
a lot of trailers and trucks for your use. professional staff and organizedDavid H.
El cliente no dejó un comentario.Reha A.
Friendly people. I will state that the online check in was horrible! The specific van that was reserved for me was actually out of service, accoriding to the employee. Checking in with the employee was much butter. Kudos to the UHaul @ Moose Creek. NO kudos to online check in.Andrew Z.
Do not change anything. Everything works smoothly and efficiently. Your rental agent is SUPER, superior customer service skills and goes above and beyond for his clients.Finis C.
El cliente no dejó un comentario.Teddy M.
El cliente no dejó un comentario.ALBERTMARK M.
Nothing. The employee who helped us was respectful and did a great job! Will definitely go back for any uhaul needs. Thanks a lot!THOMASCLAYTON A.
El cliente no dejó un comentario.CELTER JESSIEBAQ O.
El cliente no dejó un comentario.Elda O.
Very easy to rent and return. Thank you for your help with our move!BARBARALOUISE R S.
El cliente no dejó un comentario.Mary D.
In error (Per CSR), charged for an extra third day. Also, charged a $30.00 service fee for gas although I return the truck with the same amount of gasoline. Did not receive a $44.00 refund for milage not used. The Charlottesville, VA location referred me to U-Haul Richmond office. The latter CSR was very uncooperative and basically refused to make any refunds trying to extract all extra charges at any cost.CODINANDREI A.
Poor signageBrian Z.
El cliente no dejó un comentario.James W.