El cliente no dejó un comentario.Bruce K.
Customer Reviews for Montville Moving LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patrick D.
Everything was smooth except that the truck had a problem starting since the Parking "P" gear wouldn't engage properly. It took several tries to start the truck every time I shut it off. It was an old truck - with 142K miles on it, and was maintained in good condition except for this one issue. The moving location has well marked parking spots and the person who helped me with the truck explained everything pretty well, and was patient (but brief) with my questions about how to get the ramp out, etc. Overall, I would hire again from here, and it was a decent experience.Venkat S.
El cliente no dejó un comentario.Victor M.
El cliente no dejó un comentario.Paul M.
Montville location was wonderful experience for me great customer service. Thank you for an easy moveClaudia V.
Customer service was excellent. Will definitely use that location again and again. Thank you, Richard A. B.Richard B.
Excellent customer service! Rented in very high demand time and John was kind enough to proactively keep me informed with updates. Very accommodating, as I needed to change my pick up time.Edward V.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.Brijeshku S.
El cliente no dejó un comentario.Valerie L.
Staff was wonderful and helpful pleasure doing business with them.Todd E.
They worked REALLY hard to get me a hard-to-find vehicle. They stayed in touch with me and really delivered.Eric W.
Truck was clean and all data about it was accurate. Simple move would use again.Jeffrey B.
El cliente no dejó un comentario.Bradley S.
Great people at pick up point trailer worked wellNorman N.
El cliente no dejó un comentario.Carol Q.
The people were very nice!Darlene R.
El cliente no dejó un comentario.JEFFREY G.
Better customer service.Anthony P.
El cliente no dejó un comentario.Thomas P.
Not much to improve. You did it right the first time! Initially I booked a cargo van for Saturday 12/5. Weather report was 87% chance of rain. Not good to move personal belongings in the rain. I called to cancel and asked if I can switch days to Sunday 12/6. They agreed and made the switch. No penalty, No cancellation fee. Nothing but good customer service. Picked the van up Sunday and Jim was extremely helpful. He was pleasant, professional and upbeat. So many people are in such foul moods these days. Moving isn't a fun experience, however this U-Haul location made my rental seamless and stress free. I might need to rent the van again, due to moving date changes. Can't wait :) Also, there were NO hidden costs and NO add-on surprises. At my age I don't like surprises!!! LoLglenn B.
Very helpful, professionalAndrew S.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.Leeming W.
Rob was a great Uhaul agent. He had me in and out within minutes and he was super friendly. I would do business with your establishment again.Andrew B.
El cliente no dejó un comentario.Roger A.
El cliente no dejó un comentario.Brian L.
Great serviceMARK R.
El cliente no dejó un comentario.Michael T.
Bob and John were outstanding and communicated very well with me. I'm a bit ashamed to admit that when I pulled up to and found the location to be a salvage yard my expectations were low. I was so wrong! Bob welcomed me and gave me plenty of information and quickly rented me a van that worked out well for my family's needs. I highly recommend them and will go beach again!John J.
It was easy to get to and everything went well ,i would recommend U'Haul to my friends.Hector G.
Nothing! Quick pick up and drop off! Great experienceDavid G.
THIS DEALER WAS THE BESTmike N.
I am very sure I declined the insurance coverage in the reservation. I did not double check the contract when I picked-up the vehicle that included $14.00 insurance. I wish I knew if it was my mistake or if it was added. If my mistake - then the location was excellent and very pleasent experience. These mistake would be avoided with a better U-haul reservation website. I had to go back and forth with multiple locations and times to find the correct equipment.Steve P.
The owner was very helpful. Great placeAnn C.
El cliente no dejó un comentario.Pedro J.
Made the return process as easy as it could be. Very helpfulDouglas F.
I didn't get a call to check in. Was a pain to have my husband pick up the car, we had to get 2 people to verify him. I understand security but what are the chances that a stranger is going to pick up my vehicle at that time? It was a bit annoying.Gina A.
I have used this place more than once. They are excellent to deal with.Brian T.
El cliente no dejó un comentario.RON T.
Keep pick up location close to original site not have to drive around a state to get one then have to drive way out of your way to drop it off.Thomas S.
El cliente no dejó un comentario.Colder P.
Nothing every one was politeKristeen B.
I reduced my rating of this location to 3 stars because I was charged $8 for a â€œSafe Towâ€ insurance policyholders I did not want, or agree to accept. On my first rental I declined everything on my reservation online, and then was asked at the time of rental...â€you want the Safe Tow coverage, right?â€ I said no, and did not get the charge. I rented again just a few days later and again declined everything online. When I picked up the trailer there was a â€œjust like the previous rentalâ€ conversation and off I went. I dropped off the rental after hours and received my closed out invoice next day with the unwanted $8 coverage. I immediately emailed my issue about the charge and it was completely ignored. I am now calling AMEX to dispute the charge, and will file a small claim action if necessary over a BS $8 charge that is pushed on customers. Nice guy, good location, but I refuse to pay this BS charge.David H.
perfect experienceBRIAN T.
El cliente no dejó un comentario.JOSEPH C.
work harder to have equipment closer to the location requested. Both assigned locations were more than an hour away from my residence.paul T.
El cliente no dejó un comentario.Gabriel W.
El cliente no dejó un comentario.Wallace V.
Service was greatJay S.
Friendly and knowledgeable Awesome experience!Brian S.
could not be easier - very efficient.Tom L.
El cliente no dejó un comentario.Pedro J.
Not to improve!'SIMONE V V.
Very fast and efficient service from reps at this location.JOHN P.
check in advance days ahead to be sure one will be available on your date, if you canKeith O.
El cliente no dejó un comentario.Kenneth C.
There should be a sign of where to pull Into for the rental lot, and where to pick up on the main road.Damien B.
El cliente no dejó un comentario.Robin L.
El cliente no dejó un comentario.david S.
Owner was great to deal with in person and over the phoneSandor T.
El cliente no dejó un comentario.Shannika B.
El cliente no dejó un comentario.Emily H.
El cliente no dejó un comentario.Lisa R.
My family has rented from this location probably 4 times in the last couple years. Each time John who runs it bends over backwards to accommodate us, to help us, to do what is necessary to make whatever move we have, big or small less stressful. I highly recommend this u-haul location!Jill C.
El cliente no dejó un comentario.Josh S.
much help start to end, will return when need rental againKeith O.
Not location specific...there was a tropical storm The morning I was to pick up my trailer. The power was out when I got there and they asked me to come back the next day. I booked a 3 day rental bc I was told by 800-Uhaul that was the minimum rental. I only had the Uhaul for 48 hours but I'm still being charged 3 days. I spoke to 2 agents for a refund for the day I was asked to come back and was told no it's a flat 3 day rate - even though I couldn't actually have it for 3 days. I understand the tropical storm is not Uhauls fault either but from a customer service perspective you should do the right thing and refund me a days cost.Jodi H.
Reserved equipment wasn't there. Had to use a four bedroom truck for a pickup-level loadjeffrey C.
I was originally scheduled to pick up a trailer in Parsippany at 4:30 but when I arrived at the location it was closed. I called U Haul and they sent me to the Montville location and I rented the traile through them.Harvey A.
El cliente no dejó un comentario.Rami H.
El cliente no dejó un comentario.JOE G.
A few things...first is that the bay door on the truck was difficult to open and close. It wasn't difficult enough to mention on its own, but after my checkout experience it became worth mentioning. The first issue was that nobody there was wearing a mask, not even when he came out from the back and was showing me to the truck. Then, he told me that if I returned the truck after hours to just drop the keys in the orange box. I did that and was already in the car heading back home when I started the online checkout, which asked so many questions and for actions that ALL REQUIRED I BE IN THE TRUCK! How many miles did I drive? What does the inside of the truck look like? I have no freaking clue! The truck was locked, off, and a mile behind me! That was incredibly frustrating. THEN I had to estimate the distance I drove, I overestimated so it didn't seem like I was trying to pull anything, and then I am charged for that distance. That is a flawed system! The location should have the responsibility of reporting those things since, you know, they have access to the keys that I don't have! This last part isn't the location's fault, but more a flaw in the whole U-Haul system. I picked a location 2 miles away...instead of making sure a truck was at that location, I was rerouted to a location 10 miles in the opposite direction of where I was going. That equates to about 22 extra miles driven or $44 added to my bill. Pretty ridiculous as far as customer service goes.Alex K.
Return was well organized once I learned what to doWilliam D.
El cliente no dejó un comentario.Lawson C.
El cliente no dejó un comentario.Brandon T.
Mobile checkin didn't workDavid K.
Excellent serviceColder P.
El cliente no dejó un comentario.Mohamad C.
El cliente no dejó un comentario.Chandra J.
The pickup was quick and easy and the person was very helpful. The truck was relatively new, clean and in great conditionArmand D.
The person working there did not wear a mask and he gave us wrong information regarding where to drop it off. He said I could drop it off anywhere other than the original intended drop off location and when i found something closer than the original location they were going to charge me 300$ for the wrong drop off locationRajan P.
El cliente no dejó un comentario.Wayne B.
Gentleman who set me with equipment was very helpful, took time to answer questions. Very courteousDeidre Z.
El cliente no dejó un comentario.Ahmad A.
El cliente no dejó un comentario.Avnika M.
The operating owner is very friendly and helpful and honestAhmad A.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Khosrow K.
Very best customer serviceBill S.
Put signs on the location since it is difficult to identify rental facility.Chetan C.
My reservation was changed the night before, and I didn't find out until the morning. The time I originally reserved was changed and also the location. Included with the original reservation was 50miles, then a charge for every mile over that. My original pickup location was 0.7 miles from my house, the new location put me 26miles away. I went over by 23miles, and of course was charged extra.Krishna C.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.Barry R.
El cliente no dejó un comentario.Theodore Y.
Easy and accommodating. Friendly service. I would recommend this locationThomas P.
El cliente no dejó un comentario.FRANCESCA L.
No suggestions - all was as planned.RON T.