Absolutely my favorite location 100 percentAlicia F.
Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)
Bastrop, TX 78602
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday8 am–2 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- 1/6/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was greatJames S.
Trailer was available for pickup at specified time and in specified location. Pick up and drop off were quick and easy.John Y.
The owner is great, very helpful, and easy to work with. We had an overall great experience!Danielle B.
extremely surprised by the condition and easy of rental at Monarch - would rent again from this site. Floyd was wonderful!!Ricardo D.
Customer did not leave a comment.Jose L.
Nothing, it was perfect!Linda H.
Customer did not leave a comment.JEFFREY H.
Thank you Floyd! You are amazingEmily D.
Customer did not leave a comment.James G.
The whole process was quick. I came in waited for him to finish with another customer and witjin minutes I was hooked up and driving away. The return was just as easy.Nadine S.
Customer did not leave a comment.Mark T.
Floyd is great!CHRIS E.
Floyd was outstanding! He was very respectful and responsible and truly took pride in his trucks. They were very clean and well maintained. He was great to work with. Possible Improvements: â€¢The price per mile was very high. â€¢ I left 1/4 of a tank over what was in the gas tank when I picked it up. It seems there should be some sort of reimbursement for the cost of the gas comparable to the amount I would have paid if I had returned it less full than when I picked it up. Teresa CarmackTeresa C.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Tim P.
Customer did not leave a comment.Charlotte F.
Floyd got me the motorcycle trailer that worked well for my bike. He was easy to talk to and answered any question I had. I will go back to him when I need another rental trailer.Jim S.
Customer did not leave a comment.Elizabeth H.
Was overcharged 40 dollars for no apparent reason.Adam J.
Customer did not leave a comment.Kim M.
Floyd is a great guy. He got me set up and ready to roll promptly.Jacquelyn S.
Customer did not leave a comment.ALTON T.
Repeat customer, once again Floyd and his team exceed my impossibly high standards with a seamless process reserving, confirming, picking up, using and returning moving equipment. With the start and end of a move so effortless, the hectic middle part goes much more smoothly. Even if out of your way, it's well worth it to choose this UHaul dealer.Lizabeth W.
Customer did not leave a comment.Cody S.
Easy return process.Sheron B.
Floyd was Great! Very professional! Treated us like family! I highly recommend Monarch RV Storage!Michael P.
Nothing can be improved! This was a perfect experience with amazing customer service. Floyd was awesome!!Kelly R.
So glad to have this business close to Bastrop.Linda G.
Nothing I can think ofFRANK R.
We dropped the bus at around eleven p m so we have no chance to interact with anybody thereMARIA M.
Floyd always has my rental ready and clean. He does an awesome job!! I'll always choose to work with Floyd. Great guy.ALTON T.
Best service I have ever had with rentalsDAvid S.
Customer did not leave a comment.Jeff C.
Nobody there when I arrived to drop off equipment at 08:30. Hurt my back when lifting trailer off of ball hitch. Will never use U-Haul againDerek T.
Customer did not leave a comment.Priscilla H.
Floyd had me on the road in no time! Great Service..William G.
Only issue we had was there was no loading ramp in the truck so we had to go rent another truck so was a waste of moneyChristopher L.
Floyd was a great help and very conscious of taking care of me the customerâ€¦.Definitely will use again if the need arisesELDON M.
Customer did not leave a comment.Dan W.
This was my best uhaul experience yet. The guy I worked with did an awesome job and was very friendly. Great job!Joseph A.
Customer did not leave a comment.Roger A.
The best customer service ever! Excellent reservation process. I highly recommend Monarch UHaul to everyone I know!Brenda T.
Customer did not leave a comment.Kevin G.
The guy I worked with was so helpful and communicative. He was so clear in his instructions. I would rent another truck from him any day. This was my first time renting a truck and it was so easy!! Zero stress.Sarah M.
Customer did not leave a comment.Richard J.
Very friendly customer service. They were very accommodating and took care of everything when I arrived. Definitely a great price and awesome experience with this location.Kenneth R.
Customer did not leave a comment.Raymond K.
Customer did not leave a comment.Kleon K.
Customer did not leave a comment.Ernest W.
Always excellent serviceMark L.
The gentleman running the place was super nice and helpful. I will rent from this location again.Christian P.
Easy drop offVera C.
Customer did not leave a comment.Gene R.
Awesome, friendly service!!!Jo Ann I.
Floyd is courteous, flexible and diligent in provided a great customer service.DONALD P.
Customer did not leave a comment.Nicole P.
This lovation was excellent and I cannot see any areas in which to improve on the experience. I will return again for my rental meeds.Phillip P.
Great customer service! Super helpful and kind. I would definitely come back here.Dawn M.
Very nice, helpful and accommodating!Ron B.
Floyd was professional and quic. He is. Friendly and cheerful too.Andy G.
Customer did not leave a comment.Leanna C.
Customer did not leave a comment.TaMayra D.
Floyd gave excellent service. He hichted the trailer and showed me some pointer. I will definitely be referring and of course use Monarch RV Storage. Thank you Floyd!!Kimberly L.
there is no one to talk to there, no one anywhere! its confusing & hidden charges. i thought i was paying $40 ended up being $75. was not expecting that!william H.
I was charged for fuel and then told it would get refunded and still have not gotten refunded.Jason W.
Very friendly and helpfulJerry H.
Customer did not leave a comment.Phillip M.
Floyd was curteous, helpful and a pleasure to deal with.DONALD P.
Customer did not leave a comment.Rick B.
Nothing excellent service from this locationMatthew C.
Customer did not leave a comment.Francis B.
Floyd was excellent to work with and I would recommend this location to anyone in the Bastrop area.Phillip P.
Great customer serviceStephen P.
Customer did not leave a comment.Lance P.
everthing was greatKNUTE P.
Customer did not leave a comment.JAY H.
Floyd is amazing. He even came and met me after hours to help me pick up the trailer He is such a gentleman!Spencer M.
Excellent service from the site manager.RICHARD L.
Floyd is great! He's flexible and made us feel like family. We will definitely be using him again this week!Lindsie W.
Awesome customer service. Highly recommend Easy and friendly serviceChristie B.
Customer did not leave a comment.Charles S.
Representative was superb in customer service as they were assisting me w/ reservation for an auto hauler. The following day they attached the equipment to my vehicle. Equipment was well organized.Brion B.
Customer did not leave a comment.Adalberto R.
Everything was fine. The gentleman at Monarch at Bastrop was outstanding and the young lady at Bluesy in Hot Springs Village was also very helpful with checkin.William H.
Customer did not leave a comment.Dennis K.
Customer did not leave a comment.Brian B.
Very helpful and excellent customer service. We have gotten 4 trucks for our recent move and every time was excellent. Owner had to go out of his way a few of those in order to get a truck there and ready and we truly appreciate all his efforts.Felipe C.
Customer did not leave a comment.Cameron H.
Customer did not leave a comment.LYNN R.
Floyd is great!! The gentleman that runs this establishment truly has his customers best interests in mind, and goes WELL beyond above and beyond to see fit that everyone is happy and taken care of. Highly recommend Monarch rv and uhual.MACALISTAIR N.
Owner was nice and very helpful. He was also very knowledgeable with the equipment.Hank H.
Customer did not leave a comment.John N.
Floyd was outstanding and was extremely helpful. Definitely an asset.alfonzo R.
This has become my first choice for uhaul rentals thanks to the gentleman working there. Safe and quick connections, good communication about proper equipment use and prompt service will ensure I return for future rental needs. The lot layout also helps ease being able to drop off and pick up equipment. Charges to my card were clearly stated and were accurate to what I expected.Jeremy M.
Customer did not leave a comment.Disha W.
My credit card was used by someone in that location for fraudulent purposes. I will never recommend this locationKaren W.
Made contact with me before return date to establish contact information and location and if a contact point if I needed help from U-Haul. Great service and responsedanny S.
Customer did not leave a comment.Patsy H.
The best experience I've had renting a truck.DANIEL T.