Customer Reviews for Mission Valley Moving Services
(Distribuidor de U-Haul del vecindario)

4,518 comentarios

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

alexis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoshiaki H. 
Clasificación:
5.0

It was a great experience. All the people we dealt with when picking up and dropping off were very friendly.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Everyone was very nice and helpful. There were three people. Two behind the counter and one guy in the yard. Each person was nice and memorable.

GEOFREY B. 
Clasificación:
5.0

Love this location in hotel circle.

Donell O. 
Clasificación:
5.0

Secure parking fir customers' vehicles.

Karron W. 
Clasificación:
5.0

Serve them like you served me. An that was excellent

karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
2.0

The app-driven check-in process was a nightmare! Nearly unusable. "Session timeout" happened after a matter of seconds so providing the security code did not work. Then the wait time for a person on the 1-833 number was ONE HOUR!! But provided enough help to get past authentication. But then I was forced to authenticate myself. I don't normally carry my passport around with me! Then two people had to authenticate my identity - huge hassle at 7:30 pm on a Friday night. I very nearly gave up and bailed on the whole process which took more than 90 minutes. Horrible system! Horrible process, technology and cell coverage at this location. Similar problems at return of truck.

Deanna Z. 
Clasificación:
5.0

Friendly service!

Morgen R. 
Clasificación:
5.0

I would highly recommend Mission Valley Moving Services. The staff was so helpful. The truck was impeccably CLEAN! For a rental vehicle, the seats shined, there was not even a speck of dirt, and it smelled great! Drop-off was a breeze! Thank you so much for making my move so incredibly smooth!

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donn R. 
Clasificación:
5.0

Just keep doing what you're doing now. Service was fast and very thorough.

Lawrence P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
5.0

Easy rental and very helpful staff.

Roxanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameson M. 
Clasificación:
3.0

Nice helpful staff. Rather Tired and one looking truck. Noisy ride.

FRANCINE F. 
Clasificación:
3.0

i am extremely disappointed with uhaul in general: although i returned the equipment on time i was charged an extra $20 of overage fees. and the $165 that was placed as a hold on my card will be there for 3-5 days on to of the actual charge of $295 for use of the vehicle, which I find absolutely unacceptable. Your financial practices are deplorable and I do not enjoy being treated in this way at all.

NFN A. 
Clasificación:
4.0

The only issue was that I ordered a pice of equipment and it wasn't available. Y'all made a substitution but it still cost me more in lost time and aggravation. This wasn't this locations fault though as far as I can tell and was your central offices inability to coordinate. Plus I had to wait on hold for twenty minutes with corporate. If y'all would answer the phone I might use for all my needs.

Kurt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
5.0

The employees were very accommodating and kind.

VIVIAN H. 
Clasificación:
4.0

Helpful staff to accept trailer return.

mark S. 
Clasificación:
1.0

That guy who receive the truck back is a rip off I turn in the truck, I'm got a bill for 145 dlls for gas I have proof of gas mileage , this is not good I'm calling you guys

Giovanni S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jedidiah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante C. 
Clasificación:
4.0

Everything was good with this rental and worked out well. Thanks U-Haul.

Michael H. 
Clasificación:
1.0

I was charged for 3 gallons of fuel after driving 14 miles and having put in over 2 gallons of gas myself right before I returned the truck. I had to spend over 45 minutes on hold to hopefully resolve the issue. This is the second time U-Haul has done this to me within the last 9 days at this location. Take pix of the fuel gauge before and after.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joemar M. 
Clasificación:
5.0

Very efficient and helpful. I will use this location again.

Phil I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNEMARIE D. 
Clasificación:
4.0

They ended up charging the wrong card for the rental. We placed the original reservation on one card, then changed the card to another. They charged the first card.

Dylan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
3.0

El cliente no dejó un comentario.

giancarlo B. 
Clasificación:
2.0

No parking. Dirty grounds. Office is a trailer.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H. 
Clasificación:
5.0

Quick easy check in. Friendly staff. Thx. Great experience.

mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viridiana H. 
Clasificación:
4.0

Truck suspension was very bumpy. May want to check. Otherwise whole experience was more than expected in positive sense. Thanks.

John M. 
Clasificación:
2.0

The car was rushed clean, so it wasn't that clean at all. I talked with a Uhaul rep on the phone and he told me a different price than the one this location gave me. Plus there was a man there that kept acting clueless. I also dislike that the Uhaul doesn't come with a full tank of gas.

Ashley M. 
Clasificación:
4.0

I ordered moving blankets but returned them unused, still in the vaccuum packed packaging, asked for a refund and was told I could not get one.

Andreas W. 
Clasificación:
3.0

It was difficult to pick up as the lot was very small and tightly packed with trucks. Pickup by app tool way lomder than if I had just talked to the 1 guy working. Though the 1 guy was very courteous, helpful, and great. I would only recommend this location if it were the closest and if others were out of rentals.

Leslie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey W. 
Clasificación:
5.0

quick service, convenient location, helpful staff great fleet.

Sasha C. 
Clasificación:
5.0

I scheduled the pick up online and arrived to the location same day. I rented the 6'x12' trailer and it was ready to go upon my arrival. The front desk representative was professional and brief, as I was in hurry to get out. The gentleman that hooked up the trailer to my truck was quick and pointed out safety features built into the trailer. The trip with the trailer was smooth and had no problems. Transporting goods was easy and the roll down door is easy to operate. Upon my return, I was greeted by two gentlemen outside who were ready to unhook the travel trailer. It was done quick and my transaction was finalized right on the spot. On the second day of my rental, I realized I was going to need to extend my reservation. I called the office first thing in the morning and I was able to extend the reservation by one more day. It was easy contingent on the premise that my rental trailer was available for another day, and not reserved by someone else. This process was easy. Overall, the experience was excellent. Gracias.

Cesar S. 
Clasificación:
5.0

Staff on-site was super friendly! He had our Uhaul already pulled out in front and helped with the return. There is minimal parking, you will probably have to walk a block. This was no problem for us but could be a deterrent for others.

Morgen R. 
Clasificación:
1.0

Charged for 6 furniture pads and utility dolly which I never ordered and not even get. I never looked at my bill but this time glad I did and was shocked. Gas indicator is not working properly.

SERGEY N. 
Clasificación:
1.0

The service was okay when we picked it up and they told us to fuel up the tank to get credit, we did that! When we returned the truck the office was closed we stood there for 1 hour to do online process but it wasn't working! The first lady was useless of help, the second one her name was Tessa, super rude and disrespectful told us we can't help you amd you have to be charged for another day and return the vehicle tomorrow, super super rude way!

dost M. 
Clasificación:
1.0

I was charged for gas when I brought it back to the amount I took it in. I mentioned it to the guy, he said it's fine if you bring it back to how much you took it with. I'm very displeased on the extra charges.

Mohamed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
3.0

More Signage. i didn't get an email before the rental to verify the location which had changed when I booked so would have been nice to have verification.

Donna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margita T. 
Clasificación:
5.0

Outstanding! Extraordinarily helpful, extremely fast. Very friendly.

Arron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

Location is the best! Whoever manages it is awesome!

Mitchell F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mauro C. 
Clasificación:
1.0

I put gas , but they are still charge me . They are lie.

pingfei Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sunee D. 
Clasificación:
3.0

Customer service was great. Location is sketchy. Equipment is older.

Jana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben M. 
Clasificación:
5.0

efficient and quick to pick up

Jerry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

convenient drop off with the friendly attendant

Donald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP C. 
Clasificación:
4.0

I rented a truck. Was too trusting and did not mention that the fuel gauge was not where you said it was and returned the truck in a couple of hours with 6 miles of total use. I was charged for four (4) gallons of gas. Although I put in half a gallon of gas… again, I was charged for four gallons of gas on six (6) total miles of use. That's 1 gallon for 1 1/2 miles. Very bad business practice.

RALPH D. 
Clasificación:
5.0

Renting trucks is all they do at this location - and they do it well. Smooth, efficient, friendly. I pass other local dealers to go to Mission Valley U-Haul, never been disappointed.

Andreas W. 
Clasificación:
4.0

Super quick got me in and out

Pablo L. 
Clasificación:
2.0

I would strongly recommend using another Uhaul location. I had a relatively good experience as I usually do with Uhaul until I returned the van later that day. I had just returned from a nearby Shell to refuel the vehicle, twice, since I undefiled it the first time. In the end, I overfilled it. I arrived to return it, to have a new employee retrieve the vehicle to quickly get me out, I asked if he needed anything, and said I was good to go. I should've taken photos of everything when I returned the van, because I received an email receipt the next day overcharging me for fuel the vehicle supposedly didn't have. As stated, I filled the van twice to make sure there would be no additional charges as I already was paying $130 for the mileage used. Never have had this situation happen with any rental moving van or car. I tried emailing the store to remedy the situation, but ultimately never received a response.

SEBASTIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA H. 
Clasificación:
5.0

Awesome customer service. Great staff!

ANTONIO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samnith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA D. 
Clasificación:
5.0

Great support from all staff. No improvement required that i witnessed! Thank you! Mike

MICHAEL M. 
Clasificación:
3.0

I had a great experience at this place, the lady at the front desk was very helpful axplaining my options in renting the right equipment for my needs, all a can say is thanks,

Jose O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY F. 
Clasificación:
1.0

This is the strangest uhaul drop off I've ever seen. I had to just guess where to drop a 26ft truck awkwardly on the side of a dark street across the closed uhaul lot.

ADAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE ANTONIO P. 
Clasificación:
3.0

El cliente no dejó un comentario.

david L. 
Clasificación:
5.0

Easy peasey return great job!

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA N. 
Clasificación:
2.0

Not enough room to park trucks. Had to leave it a block away on the street. Very shady area, dark. Lots of homeless around. Had a 20 ft truck that was difficult to maneuver at the location. The self check in is a lot of steps and work. Prefer just giving the keys and let your staff check everything, but I know less contact during pandemic is good. I moved in to a place right across from the Midway UHaul location but they didn't have room for the truck. I shouldn't have to pay extra mileage to return it farther away.

CATHY A. 
Clasificación:
4.0

Honestly, my first time experiences Uhaul has been very good, at journey's end. I don't mind some communications along the way, as long as the end result is solutions-oriented with a positive outcome. I felt that was achieved and look forward to recommending Uhaul in the future.

SHANNON M. 
Clasificación:
3.0

I tried picking up from another location but their equipment was broken. I drove hours to get there and had to drive hours to a different location for replacement equipment. I felt like U-Haul was not doing its part making sure the equipment available for rent was safe and reliable.

RACHEL M. 
Clasificación:
3.0

Needs more staff, front desk was overwhelmed.

ALICIA V. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba