Customer Reviews for Mission Valley Moving Services
(Distribuidor de U-Haul del vecindario)

4,425 comentarios

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Easy peasey return great job!

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA N. 
Clasificación:
2.0

Not enough room to park trucks. Had to leave it a block away on the street. Very shady area, dark. Lots of homeless around. Had a 20 ft truck that was difficult to maneuver at the location. The self check in is a lot of steps and work. Prefer just giving the keys and let your staff check everything, but I know less contact during pandemic is good. I moved in to a place right across from the Midway UHaul location but they didn't have room for the truck. I shouldn't have to pay extra mileage to return it farther away.

CATHY A. 
Clasificación:
4.0

Honestly, my first time experiences Uhaul has been very good, at journey's end. I don't mind some communications along the way, as long as the end result is solutions-oriented with a positive outcome. I felt that was achieved and look forward to recommending Uhaul in the future.

SHANNON M. 
Clasificación:
3.0

I tried picking up from another location but their equipment was broken. I drove hours to get there and had to drive hours to a different location for replacement equipment. I felt like U-Haul was not doing its part making sure the equipment available for rent was safe and reliable.

RACHEL M. 
Clasificación:
3.0

Needs more staff, front desk was overwhelmed.

ALICIA V. 
Clasificación:
5.0

Was very efficient SMS fast service.

KENNETH J. 
Clasificación:
5.0

Wonderful people that are extremely friendly and helpful

TROY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

My furniture did get some water damage. So unhappy about that. But the people who work where I picked up are amazing. They are very kind and take their time.

CARLOS C. 
Clasificación:
3.0

I don't like the new staff. Previous staff, Carlos and a lady (a Mexican lady in her 50s) were terrific and provided excellent customer service. I cannot say that about the new older white lady at the front desk. She seemed like she didn't want to be there, seemed like she had a bad attitude, joyless and overall, did not give a pleasant experience.

FRED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHYRONDA W. 
Clasificación:
3.0

The Hotel Circle UHaul was good. BUT, the overall UHaul experience was TERRIBLE. We were scheduled at the downtown UHaul site at 9:00am. Due to Covid testing of your employee we couldn't get the van. A UHaul person called us and offered a $50 credit but when we went to an alternate site the credit wasn't applied. VERY POOR. I don't think a full $50 was needed, but a $25 credit would be nice for time and expense of the 3 hour delay. MH - Contract No: 26312040

Marshall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE K. 
Clasificación:
4.0

You need a larger facility. A very small yard. It was hard to maneuver the 15 ft truck on that crowded street.

Bruce O. 
Clasificación:
5.0

I appreciate how they are willing to help and please the customer thank you

Charles S. 
Clasificación:
5.0

Mobile check-in and check-out was a disaster and I ended up having to go with counter service for both so missed out on the whole "fast and convenient" option. Pages took a lot to load and I would receive "session expired" notices again and again. I know how to use platforms and apps, and there was another customer in line behind me experiencing the main problem. If you're going to market something like this, test it out on different browsers and scenarios before releasing. Worst online commerce experience ever. Nice counter service folks who seemed used to having to deal with this issue--not fair to them to deal with this corporate mess either.

SUZANNE C. 
Clasificación:
5.0

Really nice peoole . They are very helpful and nice from the counter person to the yard person. Trucks are always clean. This is a great location and my favorite U Haul. Thank you U Haul. I appreciate your rentals

GRANT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caley A. 
Clasificación:
5.0

Easy pick and super easy drop off. Truck in good working order

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

35040578 A. 
Clasificación:
5.0

Staff was very friendly and explained everything extremely well.

brennan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

Great customer service! Good truck!

KYLE D. 
Clasificación:
5.0

What an easy experience! Thank you for being so efficient

Raymond G. 
Clasificación:
5.0

Very good service from the folks as this location

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
3.0

I actually booked with the princess view/mission gorge location and it transfer me to this one without me saying it's OK. I thought the price would be less but it feels overcharged.

BARBIE G. 
Clasificación:
5.0

This location was a bit hard to find. The GPS showed a different turn from reality. Not a big problem. People were most helpful.

Nynke F. 
Clasificación:
3.0

SUPER OBNOXIOUS that they need an "in case of emergency" phone number, AND need to talk to them to verify. Everybody I know is working, so noone is going to answer their phone. At least call it an "in case you steal the truck" phone number. You already have my name and credit card on file, just take a larger deposit if that's what you need. I DO NOT want to give out other people's phone numbers.

ERIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

Quick and easy drop off!! Much appreciated!

Renatta H. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARLEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

Quick and easy drop off. The employees were extremely helpful and went out of their way. A delight. My entire Uhaul experience was truly wonderful given that it had been a rough week, and I was grateful for the ease of which Uhaul made my week a lot better with stellar pick-up and drop-off. I cannot thank you all enough.

Sheri B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
3.0

Truck axel needs grease. Squeaked loudly. Windshield was filthy.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE H. 
Clasificación:
5.0

Nancy gives top notch customer service and this is my favorite location to rent trucks from!

HEATHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

I used to use a different location. This one was much more pleasant, efficient and all employees were super great. I am now switching all my future needs to this location.

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES C. 
Clasificación:
5.0

Staff are great!

SUSAN M. 
Clasificación:
5.0

Shout out to this locations's staff. Staff was extremely accommodating, friendly, and made the rental process easy. ¡Gracias!

ZACHARY D. 
Clasificación:
5.0

The people at this location are so kind and helpful. It is my favorite U Haul location. Thank you very much.

GRANT G. 
Clasificación:
1.0

You should be ashamed of your self for renting such a piece of shit

Ed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEDRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
3.0

Location at end of dead end street felt isolated

DANIEL LUKE P. 
Clasificación:
2.0

El cliente no dejó un comentario.

EUGENE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOSER N. 
Clasificación:
5.0

It was a great experience. Thank you. So quick and friendly. Keep up the good work.

SUSAN M. 
Clasificación:
1.0

The two employees working were extremely nice, polite and helpful. The truck I rented was the worst thing I've ever driven. It bounced all over the road with everything I loaded and strapped down professionally and when there was nothing in it. I almost had to get off the highway cause anything over 50mph it was way to much. TERRIBLE EXPERIENCE

Daniel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY F. 
Clasificación:
3.0

I told the representative when I expected to return the vehicle, but the time was almost two hours over and resulted in an extra day. Had I been told the 90 minutes was going to be charged at a full day, I would have delayed picking up the vehicle.

KEVIN P. 
Clasificación:
5.0

Let customer know if location will be closed when returning.

SCOTT W. 
Clasificación:
5.0

Great experience and super helpfull.

JOSE T. 
Clasificación:
1.0

I was charged $51 for gas and drove a total of 26 miles. What a scam. You son of a bitch!!

MARK W. 
Clasificación:
4.0

I rented the small box truck. It had a lock on the back of the truck.I called the rental site.She said to call the help line at i haul.I did and they called someone to remove the lock.I did lose a two hour window of time.The first in reaching the help people. I am not really familiar with their computer system.The second waiting for the man to come and remove the lock.I was able to try to take some items to the landfill, but not all I wanted..The company was willing to give me more days.I appreciate that gesture. I will rent again from i haul.

MARGARET D. 
Clasificación:
2.0

The paperwork process was quick and machine-like. Francisco was a great guy. Helpful and welcoming. The 26 ftr truck was altogether different. Aesthetically good-looking but the ride was horrible going and coming back. The truck continually shook and bucked so hard I was afraid it would break apart. It was like riding a bronco. I was fearful all the time it would not reach destination. This truck needs major maintenance big-time or be retired to truck heaven. U-Haul cannot afford a truck breaking down on a trip. It will kill your business.

NOEL PASCUAL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
4.0

Had to clean the windshield and rear view mirrors !!

GRANT G. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARIENNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK C. 
Clasificación:
5.0

very smooth experience!

DIRK S. 
Clasificación:
5.0

Love the service and dedication of Ernesto

ARTURO S. 
Clasificación:
3.0

This is the best customer service I had in a very long time. From the moment we arrived to the moment we left the lot everyone was friendly and helpful. I would recommend this location to anyone needing this service.

BONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
4.0

My only complaint about the location is there is only one rout to get to it.

IAN M. 
Clasificación:
5.0

Nancy has excellent customer service! Thank you

HEATHER P. 
Clasificación:
2.0

Broken english, false charge, complicated parking, and poor communication

Joshaua B. 
Clasificación:
4.0

Had a great experience.

KIMBERLY S. 
Clasificación:
5.0

Best Uhaul location and their customer service is top notch!

Heather P. 
Clasificación:
5.0

Always great with U Haul

JEFFREY L. 
Clasificación:
5.0

The u-haul ran very poorly needs a tune up Is chitty chitty Bang Bang... It's very very poor gas mileage needs tune up..

Yeric S. 
Clasificación:
5.0

Nothing.

Ziad S. 
Clasificación:
3.0

$60 to fill up 1/8 of a tank? My gas meter was at 1/4 tank when received and left with barely less than that. Wtf is wrong with you guys?

CHRISTIAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE C. 
Clasificación:
5.0

Excellent service...nothing needed to improve!

JAN B. 
Clasificación:
5.0

Great customer service, like always. Carlos is the best, and so was the crew today. ¡Gracias!

SUSAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus F. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCAS M. 
Clasificación:
5.0

This place has top of the line, professional customer service. The location is easily accessible in the city. It's easy to get a rental get on the highway immediately. You couldn't ask for anything else. They're accommodating. They're polite and most importantly the equipment is clean and well kept.

Louis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

Its tough to make a suggestion to improve because the only downside is the parking at the location. The staff were great and the vehicle was fine. Its just a tough location.

Monica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
No se han enviado comentarios para esta ubicación.

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