Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)

4,641 comentarios

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Charged me for 300 miles when I only used it for 25-30 miles.

Christian V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

I will be using this Hotel Circle location frequently now that I have found it and had such wonderful service from Nancy and Tony!

Betsy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

I made a reservation for a 20 foot truck several days in advance. Upon picking up the vehicle I was never informed that the vehicle failed on the road and had transmission problems. I had to take it upon myself to call several other locations to eventually find another vehicle.. an hour out of the way. A lot of my time was wasted and the worst customer experience. I returned the truck with half a tank of fuel and was still charged for fuel. I even swept out the bed of the Uhaul. I won't be returning as a customer and won't recommend or advise any friends or family to use uhaul in the future.

Adam S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

Expected truck to be clean. Dirty windshield & dried bugs covering front grill & front of Mom's attic. Image is a lot & I know long travel can mean bugs but how about getting them off in between rentals.

David J H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

No suggestions. Returned truck after hours using mobile return.

James G. 
Clasificación:
3.0

El cliente no dejó un comentario.

HUNTER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell W. 
Clasificación:
5.0

I had no issues during the entirety of this rental. I am completely satisfied.

Brian S. 
Clasificación:
1.0

This was the most painful and ineffective on-line check In I have experienced in 20 years. It took 2 hours and 40 min on the phone to check in. What a inefficient system never again!

Rebecca O. 
Clasificación:
5.0

UHaul, why do I have to scan my driver license 3 times? I submit it online the day before. Then I get there and the clerk needs to see it. Then I have to submit a picture of it to U-Haul website *again*. What a waste of time. No matter how much I tried to make the rental go as quick as possible, UHaul always manages to make it take forever.

Brexton P. 
Clasificación:
5.0

One problem was with the side mirrors. They don't stay in place and need to be tightened down. The drivers door knob is in need of repair. Otherwise the truck drove very well and served it's purpose. ¡Gracias!

Domenic G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yue Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

Very friendly and helpful staff. Truck and equipment were in great working condition.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

Service was great! Thanks for making it easy!

Christopher P. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

I prefer a paper check list when examining the equipment for check out. It was difficult for me to take pictures with my phone and submit them due to low storage in my device.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert V. 
Clasificación:
4.0

Let customers know NOBODY will be in the office to receive the keys and check out is via cell phone

Andrea R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart S. 
Clasificación:
1.0

Area is kinda hidden. Looked really messy, nowhere to really park.

Alan D. 
Clasificación:
5.0

excellent Customer service. I was in and out in less than 10 min. very organized and employees are experience.

mario M. 
Clasificación:
1.0

Employees were great. Pretty sketchy area.. Didn't feel great about leaving my car there during the rental. Saw people walking up and down the street peering into parked cars.

David N. 
Clasificación:
2.0

Gas fuel too expensive

Suraj P. 
Clasificación:
4.0

People are good at their jobs in terms of working with the customer. But I had to pay extra for gas because the filler neck was broken, when it should've been checked especially at the fuel level the truck was at when I received it. Now I know in future rentals to verify that I can actually put gas in the vehicles I'm renting even through that should not be a concern for a customer. Again fantastic people but just a simple check of the vehicles when they are returned would've saved me from this situation.

jacob M. 
Clasificación:
1.0

Provide better customer service and have a clean truck to rent

Prida D. 
Clasificación:
5.0

Outstanding customer service

Eric Y. 
Clasificación:
5.0

I only use this UHaul location. They are courteous, fast and never any problems. I will not rent anywhere else. This is my 4th time.....Excellent service!!! You cannot go wrong renting here. Thank you all for always being fast and reliable.

CHRISTINE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esperanza C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cameron S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josephine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terje S. 
Clasificación:
4.0

There was no explanation on how to do things and we waited two hours just to get into the storage room. Also 60 miles is nothing, we drove that and just made it to where we needed to go and we already paid over $170. Then we had to pay $23 more which makes no sense.

Jeremiah M. 
Clasificación:
4.0

The truck had 1/4 tank and I had to put in 25 gallons at $5.50. If it was full I would have replaced the gas I used at $3.50 in Wisconsin. $2.00 a gallon x 25 gallons = $50.00 to replace the gas used by someone else in California. Never accept this if you rent a uhaul. Request a full tank and only replace what you used.

Mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth M. 
Clasificación:
1.0

Made it 2 miles before running out of gas. 1 mile short of the nearest gas station. So I parked it on the side of the road and took the key back to get a different truck. The woman at the counter acted more inconvenienced than I was. No apology, no discount, no empathy, nothing. She just groaned and got me a key to a different truck. Both trucks were dirty. I get that it's a utility vehicle but at least wipe down the steering wheel. If the pandemic taught us anything it's that we don't want to touch sticky sweaty stinky things that others have touched. I washed my hands at each stop. But the main thing here is that there is a complete lack of customer service and you will be treated poorly. Seriously, all it took was an "our bad, let me get you back on the road as quick as possible" and I'm not writing this review.

Cody R. 
Clasificación:
5.0

i did not get to go inside the little building that this uhaul occupied but the man who helped me here was very kind and knew exactly what he was doing! he was diligent, made it very quick and easy after a long day. in and out within 5 minutes!

Devin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phyllis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clint D. 
Clasificación:
3.0

Was originally given reservations for a location closer to my home, but my reservation was changed and required me to pickup the truck at location further away and in the opposite direction of my travel. When I voiced my complaint to the Uhaul representative there was only silence. When I requested compensation for the extra miles traveled between the two location and the extra miles I would be charged, again only silence. The people at where I eventually picked up the truck were nice and professionally. However, if I ever require the use of a rental truck in the future. Uhaul will be my last choice.

Daniel F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
1.0

We turned our UHaul in before our cut off time and still got charged the extra day. They then said we did not fill the truck up to what it was when we got it and charged us for that as well… felt like they were trying to get every ounce of money they could out of us. Not a great experience at all. Very disappointing.

Denin S. 
Clasificación:
5.0

The area was kind of secluded. Small parking lot . The staff was very helpful.

Maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kismit C. 
Clasificación:
3.0

Trailer lights stopped working during the trip.

JASON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

VickiBrandon L. 
Clasificación:
3.0

Man who readied the truck was friendly. Woman who checked us in was not friendly. Waited in line for a long time before being helped.

Kathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Armando P. 
Clasificación:
5.0

Nancy was very helpful!

Jeannine S. 
Clasificación:
4.0

Nice job

James R. 
Clasificación:
1.0

When I showed up to my location of reservation there was no truck or dollies reserved. I had to be re routed to another pick up location and was not offered compensation for my time or mileage.This is said “to happen all the time” as well as “Uhaul overbooks trucks all of the time”. This is an unacceptable way to do business and I was so very dissatisfied. I will be looking elsewhere for my moving needs in the future.

RACHEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
3.0

Even though we put gas in they still charged me for gas

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grove C. 
Clasificación:
3.0

A gentlemen was standing on the sidewalk and immediately helped us to return the truck. Parking was a little tricky, but a very convenient drop-off location for us.

donald K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erik E. 
Clasificación:
3.0

The truck was dirty (windows) but with a little washer fluid i was fine

Stephen W. 
Clasificación:
2.0

The place was closed when I dropped off the truck, so there was only limited street parking available. On the other hand, turning in the truck via the uhaul app was easy.

jimmy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD D. 
Clasificación:
5.0

Nothing. I keep coming back to Mission Valley location because they are efficient and friendly

PETER D. 
Clasificación:
1.0

Truck was filthy inside and out. It smelled like an ashtray so bad that my eyes watered while driving it. I had the douse the cab and back of the van with Febreeze and it still smelled like cigarettes. The app pick-up process required additional information at the time of pick-up that could/should have been obtained in advance. I just stood in the parking lot for 40 minutes while U-Haul verified my info. Total joke.

David F. 
Clasificación:
3.0

Cab ceiling on passenger side of truck leaked near seatbelt shoulder strap insertion when it rained heavily in Texas

Roberta R. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew K. 
Clasificación:
4.0

The online app did not reflect my reservation so I had to wait for the location to open. They could see my reservation and I was on my way but the online account didn't. Wasted an hour and a half of moving time and wasted money on movers.

Johnny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mihir G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

When I picked up Moving Tuck there only was a quarter tank of gas, from my eperience you always pick it up with a full tank

sandra V. 
Clasificación:
5.0

The staff were extremely friendly and helpful. The equipment was in good condition and available as requested.

Heather R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney H. 
Clasificación:
4.0

Online information stated this site was open till 7pm but it actually closed at 5pm. I think you need to clarify the actual closing time online.

patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dillon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hugo Y. 
No se han enviado comentarios para esta ubicación.

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