Customer Reviews for Mission RV & Mini Storage
(U-Haul Neighborhood Dealer)

168 reviews

9649 W Olive Ave   Peoria, AZ 85345

(623) 255-3598

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(623) 255-3598

9649 W Olive Ave
Peoria, AZ 85345

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mickey Lintz 
Rating:
5.0

The attendant was quick & courteous

Marilyn Mccray 
Rating:
5.0

Customer did not leave a comment.

Kathleene Swern 
Rating:
5.0

The box part of the truck was great. The cab smelled of smoke and had a cigarette butt in it.

Summer Ellis 
Rating:
5.0

Customer did not leave a comment.

John Speer 
Rating:
5.0

Great friendly efficient customer service!

Jody Navrro 
Rating:
5.0

Nothing

LISA WILLIAMS 
Rating:
5.0

Very professional and customer focused

Robert Lara 
Rating:
5.0

Absolutely wonderful experience from beginning to end! Highly recommend!!

Nicole Haynes 
Rating:
5.0

Customer did not leave a comment.

EDUARDO OCHOA 
Rating:
3.0

He was nice.

Lakeesha Reed 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gordon 
Rating:
5.0

Customer did not leave a comment.

Allison Bryant 
Rating:
5.0

Alex received the truck and he was very attentive. Thank you,

RAUL PEREZ 
Rating:
5.0

Customer did not leave a comment.

Collins Uwizeye 
Rating:
4.0

Customer did not leave a comment.

LETICIA VIGIL 
Rating:
5.0

Customer did not leave a comment.

Kimberly Heck 
Rating:
5.0

Customer did not leave a comment.

Nancy Boren 
Rating:
1.0

I returned my truck in person just before closing and it wasn't checked in by Mission RV as it should have been that day. I was given verbal assurance that I didn't have to do anything else and that all was good before I left Mission RV. Because of this negligence I was double charged my rental and insurance charge. I had the truck for 5 hours and now my money is tied up as if I had the truck for 2 days while customer service who was punctual at reaching out to me because the check in hadn't happen, now seems to not have much ability when it comes to rectifying incorrect billing for "actual" services rendered. I spoke to a representative today who was very passive and basically tossed her hands up about the situation and basically told me that what the 1st representative the day of was willing to do which was reach out to Mission RV to confirm that the truck was returned, defaulted to some complaint system and basically said that the refund due me is up to Mission RV's discretion. I am owed 1 days worth of rental fees and insurance fees and if not refunded, regardless of the cost to me, legal action will be taken. I do not appreciate this treatment or this experience. A simple clear up should not take up to 72 hours and a dice roll on the decision to do the right thing and refund an honest customer fairly. Moving is already a stressful process and sloppiness like this makes it worse.

Aaron Jones 
Rating:
5.0

Customer did not leave a comment.

Daniella Tzanova 
Rating:
5.0

I only have good comments for this Location. The service is great! Also, the person there is very professional Thanks

Felipe Corona 
Rating:
5.0

Customer did not leave a comment.

Jami Allen 
Rating:
5.0

Customer did not leave a comment.

Marion Gomez 
Rating:
5.0

Customer did not leave a comment.

Tevin Gowen 
Rating:
5.0

The Uhaul Rep was very friendly and very helpful. I would recommend this location and would use again...100%

JENNIFER WELSH-RODRIGUEZ 
Rating:
5.0

Keep up the good work.

Carlos Razon 
Rating:
4.0

Customer did not leave a comment.

Debra smith 
Rating:
5.0

Customer did not leave a comment.

Holly Alessio 
Rating:
3.0

Customer did not leave a comment.

Christina Widemark 
Rating:
4.0

Customer did not leave a comment.

Ron Johnson 
Rating:
5.0

Over the past year I've rented half a dozen or so U-Haul vehicles. This one, by far was the best! The truck was perfect and the service was outstanding. The only issue was only 1/3 of a tank of fuel when I picked it up. I left it with 3/4 of a tank for the next person. Other than that, it couldn't have been better.

Jeffrey Parker 
Rating:
3.0

Customer did not leave a comment.

Joshua Barr 
Rating:
5.0

Customer did not leave a comment.

JUAN ALVAREZ 
Rating:
3.0

Customer did not leave a comment.

Turner Reaney 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VALENTI 
Rating:
5.0

Agent was SUPER helpful. The trailer needed the connecting braking cable. He located a neighboring U-Haul center and swapped the cable.

Ronald White 
Rating:
5.0

nothing it was great!!!

CURTIS WHEELER 
Rating:
5.0

Customer did not leave a comment.

DARRELL ALBIOS 
Rating:
5.0

Customer did not leave a comment.

Nicholas Tellone 
Rating:
3.0

Literally only one spot for a return, so if someone returns it there first, then there would be no way to return the truck.

JESS QUACKENBUSH 
Rating:
5.0

Customer did not leave a comment.

Josh Lacey 
Rating:
5.0

Customer did not leave a comment.

HASIBULLAH ABBASI 
Rating:
5.0

Customer did not leave a comment.

Robert Mengel 
Rating:
5.0

Alex at mission Rv and mini storage was very professional and answered all my questions. I would recommend anyone to that facility!

Stephan Shelton 
Rating:
5.0

You ran me all over town. changed my pick up location 3 times wasting my time and gas. was not happy. would not recommend you.

robert perini 
Rating:
5.0

I've had 100% positive experiences with that location. I honestly can't think of anything to improve on it.

Jason Urich 
Rating:
5.0

Customer did not leave a comment.

Lidia Ramirez 
Rating:
2.0

I have a concern about my recent truck rental. Contract #23354877. When we picked up the truck it was very dirty inside and out. The front window was so dirty with bugs that was the first thing we had to do so we drive it .Also the headlights were bug covered. The interior of the back end was dusty/dirty and again we had to clean it so cloth furniture would not get dirty.

clarice Krouse 
Rating:
3.0

Location was under construction and was not notified to change return location . The normal stock was moved to another location.

William Edmiston 
Rating:
4.0

make it easier to make contact with personnel.

Fed Prewitt 
Rating:
4.0

Customer did not leave a comment.

Ronnie Tate 
Rating:
4.0

Customer did not leave a comment.

joseph vaughn 
Rating:
4.0

Customer did not leave a comment.

Corey Loftice 
Rating:
2.0

The Original pick-up spot was on 91st street. They were the worst ever. I almost rented with penske after my experience with 91st street U-haul. The olive street u- haul was much better.

Dennis Ortega 
Rating:
5.0

Customer did not leave a comment.

CHELSIE MCLAUGHLIN 
Rating:
4.0

Get your computer IT department to develop more stable applications I waited 30 min to rent a truck for a total of 2 hours use. What a waste of my time.

Dave Young 
Rating:
1.0

The attendant didn’t show me to the truck. He pointed it out from a window. Didn’t do a walk around or anything like other locations have done in the past. The gas tank was not full when I received it, and only noticed that it wasn’t full after filling it much more than it should’ve been filled. Filled with 6+ gallons, and only went 11 miles total, including the milage to bring it back. Pretty sure that doesn’t add up. When brought up to the attendant, he said he would adjust mileage to account for this. I was still charged the full amount. Will not use this location again.

Tristin Miller 
Rating:
5.0

Excellent and friendly staff.

marcus henry 
Rating:
3.0

The uhaul I picked up was very dirty on the inside. Sticky spilled soda everywhere I had to clean the truck before my trip. Other than that truck drove great, lots of space and very comfortable.

Kayti Handley 
Rating:
5.0

Customer did not leave a comment.

David Guerrero 
Rating:
5.0

Returned the equipment a day earlier. Does not show the extra day was reimbursed.

Eddie Cechvala 
Rating:
5.0

It was really small and made me anxious I would block traffic but there were no other parts to park.

Bryan Serpa 
Rating:
5.0

Customer did not leave a comment.

john lopez 
Rating:
5.0

Customer did not leave a comment.

CHRIS MORRIS 
Rating:
5.0

Great customer experience!

Rafal Bielawski 
Rating:
4.0

The truck had to be swept out before I left the lot.

Gary Loyd 
Rating:
5.0

Customer did not leave a comment.

Eric Rodman 
Rating:
4.0

There needs to be an actual parking area for those customers who are first getting a storage unit or picking up a uhaul. There's not really anywhere topark, nor us there a sign specifying where to park or where the office is.,

Kara McClellan 
Rating:
5.0

Nothing...

BRYON DENNY 
Rating:
5.0

Customer did not leave a comment.

Geoff Williams 
Rating:
5.0

The padlock was difficult to operate. Maybe too small for that back of the truck.

Michelle McCaughey 
Rating:
5.0

Customer did not leave a comment.

Timothy Renyer 
Rating:
5.0

Customer did not leave a comment.

Carmine Carrano 
Rating:
4.0

Customer did not leave a comment.

Joseph Hessling 
Rating:
2.0

Customer did not leave a comment.

Justin Rychtik 
Rating:
5.0

very Nice manager. Great to deal with.

Elizabeth krebs 
Rating:
4.0

I prepaid for 6 days and only used the equipment for 5 days. I was supposed to get a 20 dollar credit but I haven't received it yet

BILL VENTRA 
Rating:
5.0

Quick and efficient.

Rodney R Tague 
Rating:
5.0

None

Robert Angus 
Rating:
1.0

Uhaul stole my furniture because they clained that i did not answer my calls which is complete bull. The one message i received i returned their call and even though i had the truck for longer then expected for them to cone and steal my furniture from my driveway is probably against the law and i think i am going to have to file a police report because they refused to let me take my stuff to storage and put in gas and return to then and pay. So I am filing. Police report

David Wells 
Rating:
5.0

Customer did not leave a comment.

Jacob Munoz 
Rating:
5.0

This place always takes care of me. The corporate and online part of the company is horrible but it’s managers like this guy that kept me from going to budget. Get more guys like this manager

Jered van Houten 
Rating:
5.0

Very nice man.

Mary Undiano 
Rating:
3.0

Returned vehicle after hours. So I cannot rate this location.

Michael Wendel 
Rating:
5.0

Very Nice facility,

randol larson 
Rating:
5.0

dealers great. Website sux. locations listed are closed and out of business. dealers who say they have pickup on holidays, website says no.very bad experience with website. Austin TX distributor keeps all good trailers and trucks there instead of in the field at least a little.

Tom Guthrie 
Rating:
3.0

Since you guys want to use storage facilities as U-Haul acceptance, I would strongly advise on giving people the gate code to be able to access the facility.

Sydni Richerson 
Rating:
5.0

Friendly service.

Thomas Champine 
Rating:
5.0

Customer did not leave a comment.

William Mahoney 
Rating:
5.0

This was NOT the location I had reserved my truck. It took me further out of my way. If you are going to charge by the mile, get your stores in order. I had reserved my site and verify IN ADVANCE and STILL the 91st location couldn't get ANY of my needs met. Olive location as wonderful to work with!

SYDNIE HASTINGS 
Rating:
5.0

The gentleman at mission storage was so kind and helpful

ishamel hernandez 
Rating:
1.0

Never ever send anyone to the Cottonwood location!

Nancy Considine 
Rating:
3.0

None at this time.

Les Marquart 
Rating:
5.0

Customer did not leave a comment.

gary riggers 
Rating:
5.0

CLEAN!! Well maintained, new truck! What more can I say?

Gaye Lloyd Fischer 
Rating:
5.0

Customer did not leave a comment.

Carl Veigel 
Rating:
5.0

I can’t think of anything, the manager was very pleasant and helpful with all my needs, I would use this location again.

George Warren 
Rating:
4.0

Location needs more space for vehicles that are returning Rentals. May be a sign pointing to inside the gate, which had plenty of parking.

ROSIE SILVER 
Rating:
5.0

I was really impressed with how easy it was to do business at this location.

miguel sanchez 
Rating:
4.0

All was excellent except that when we arrived at our place and opened the rear door, it had not been cleaned. Had to sweep up a bunch of broken glass before using it. Upon returning, I gave appropriate feedback to Alex and he was embarrassed that his "temporary help" had messed up and given me the wrong truck. The good news: The truck was great after my sweep and Alex discounted my rental. He was very professional in his making a pretty simple error right with me. I will use Mission again and recommend them.

Robert Cantonwine 
No reviews have been submitted for this location.

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