Customer Reviews for Mini Storage Mt Vernon Burlington
(U-Haul Neighborhood Dealer)

323 reviews

1465 S Burlington Blvd   Burlington, WA 98233
(Next door to the outlet mall)

(360) 424-4861

Office Hours

  • Mon-Sat: 10 am–5:30 pm
  • Sun: 12:30 pm–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(360) 424-4861

1465 S Burlington Blvd
Burlington, WA 98233
(Next door to the outlet mall)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5:30 pm
  • Sun: 12:30 pm–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Todo bien

Bernardino Lopez 
Rating:
5.0

No, we had excellent service.

Bryan Torell 
Rating:
5.0

Customer did not leave a comment.

richelle diallo 
Rating:
1.0

I put exactly 5 miles on the truck total from start to finish. I stopped and put $5 worth of gas in it. (over a gallon) And they are charging me a fuel surcharge.

paul stafford 
Rating:
4.0

Customer did not leave a comment.

Jennifer Bergeron 
Rating:
5.0

Our check out guy was totally helpful and the lady at the return was a delight. We called several other locations and this one got right back to us. Definitely using again.

Barbara Ilene 
Rating:
5.0

Always help customers

Richard John 
Rating:
5.0

Very professional, very polite.. ma’am. She was so kind

Rudy valdez 
Rating:
5.0

Always help the customer

Richard John 
Rating:
5.0

The desk person there is amazing- efficient, helpful, and personable. No complaints.

Matthew Miller 
Rating:
5.0

Customer did not leave a comment.

Christina Randolph 
Rating:
5.0

Customer did not leave a comment.

edward deaton 
Rating:
5.0

I'm new to the area and Rosemary was so helpful!! I will definitely use this location in the future for all my moving needs.

Jamie Toney 
Rating:
5.0

Everything was great! Very easy in and out process.

Brian Kloc 
Rating:
4.0

Keep up the good work!! Rosemary was awesome! Great customer service!!

Terre Moon 
Rating:
5.0

Customer did not leave a comment.

Tristan Dirks 
Rating:
5.0

Very helpful

Scott Sundean 
Rating:
3.0

There was only 1 person working, it appeared she would be tied up with the customer in front of me. She told me I could give her the key and the truck would be handled the next morning for the return. I did receive email confirming the return and no additional charges. The office was closing in 15 minutes so I took a chance that it would be handled as said and it was. I’m always uncomfortable trusting that it will go as stated.

kathy thomson 
Rating:
5.0

Customer did not leave a comment.

Denise Dodge 
Rating:
5.0

Customer did not leave a comment.

Deniece Hartford 
Rating:
5.0

Customer did not leave a comment.

Catherine Lucas 
Rating:
2.0

No dolly furniture pads windshield wipers didn't work

Anthony Stokes 
Rating:
5.0

This is a nice small and friendly business to work with. Will definitely recommend them.

Nancy Riggs 
Rating:
4.0

Customer did not leave a comment.

mary peterson 
Rating:
4.0

Nothing really. Staff was very helpful and equipment was top quality.

Pete Killmer 
Rating:
5.0

The online check in was convenient and made for a quick pick up- very impressed. Pick-up location employee was very courteous and helpful. Overall, this was the best experience I’ve ever had with Uhaul. Thanks

Matthew Miller 
Rating:
5.0

Awesome experience , very friendly and helpful !

Maureen Wilbur 
Rating:
5.0

Customer did not leave a comment.

donald hundahl 
Rating:
5.0

Customer did not leave a comment.

KYLE GRACE 
Rating:
1.0

These people, apparently a husband/wife team, have no interest whatsoever in serving customers; they couldn't be bothered. I had to read odometer, unload stuff for them---and they did not keep their own posted hours. They treated me like I owed THEM information. Terrible. They refused to buy back boxes-which UHaul guarantees! Because they couldn't be bothered.

Jane Stipovich 
Rating:
5.0

Good, fast, costumer friendly and professional service.

KEITH KAHOLOKULA 
Rating:
5.0

Only negative is the scent in the truck. It was really strong-had to drive with windows open.

Sherry Laplant 
Rating:
3.0

No comments

Pedro Sanchez 
Rating:
5.0

Not a thing. Everyone so helpful. Excellent service, much appreciated!

Dave Garcia 
Rating:
5.0

Excellent staff five star customer service Rosemary and Kerry Rock !!!

Andrew Marlow 
Rating:
5.0

Customer did not leave a comment.

JUAN MENDOZAVARGAS 
Rating:
5.0

Customer did not leave a comment.

Nancy Cook 
Rating:
5.0

Customer did not leave a comment.

Hedge Stahm 
Rating:
5.0

Customer did not leave a comment.

Jody Bower 
Rating:
4.0

Customer did not leave a comment.

Arn Movilla 
Rating:
4.0

I didn’t talk to anyone. It worked fine.

Jakob Mathisen 
Rating:
5.0

Customer did not leave a comment.

STEVEN UMBINETTI 
Rating:
5.0

Rosemary was very accommodating and easy to work with. Everything worked out as planned.

keith Sorestad 
Rating:
3.0

Customer did not leave a comment.

TIM HALE 
Rating:
4.0

Customer did not leave a comment.

Chad Hackman 
Rating:
5.0

Service was speedy and friendly. I was able to use the vehicle and retun with zero issues

David James 
Rating:
5.0

I had no problems. The manager was very nice and helpful.

Teressa davis 
Rating:
5.0

Customer did not leave a comment.

Brenda Wells 
Rating:
5.0

The sales person has been the best experience with Uhaul. We have rented many times for many years. Very professional and cheerful.

Jayme Cramer 
Rating:
3.0

Customer service was good but being able to scan or copy my license left a lot to be desired. If it is required to do so the internet connection needs to be improved. 30 minutes is what it took to finally get that aspect accomplished. I doubt I would recommend this location to others.

Eric Stockholm 
Rating:
5.0

Korey provided very friendly and helpful service. He goes over and above to provide a good service.

David Lacey 
Rating:
5.0

friendly and effective service

Jan Jensen 
Rating:
5.0

Customer did not leave a comment.

Don Acheson 
Rating:
5.0

Customer did not leave a comment.

David Kingery 
Rating:
5.0

Customer did not leave a comment.

Ian Petersen 
Rating:
5.0

Corey was very nice and efficient in taking care of our rental process.

James Sigle 
Rating:
4.0

Good customer service

KELLI ROBERTS 
Rating:
1.0

the truck had no way to adjust side mirrors, there was no way to turn off the heater which was annoying, the older man attendant who took the truck when we returned it was rude and pushy, he lack professionalism and constantly arguing with me. I will never rent or lease anything from this place. Also the old lady who took our order did not know what she was doing it took her over an hour to fill out the paperwork which made us late.

Kevin Harris 
Rating:
4.0

Customer did not leave a comment.

CANDISE LEE CARDWELL 
Rating:
5.0

Very pleasant man. Was in and out in record time. No reason to improve a great thing.

DEBORAH CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

JACKIE PAYNE 
Rating:
5.0

Customer did not leave a comment.

Adam Reyna 
Rating:
5.0

Customer did not leave a comment.

RUTH CLEMENT 
Rating:
5.0

Cory at the mini storage was great. He was fast and friendly. The truck outwardly looked fine, but the steering on the 20’ truck was really scary. Not the mini storage’s fault since they had just got the truck in the night before.

HEATHER BICKFORD 
Rating:
5.0

Everything was awesome! It was carefree and Tommy was a nice surprise. He made my day. Everything was in order at my time of booking. The fellas there at the counter could hardly be nicer and more helpful. He gave me the complete rundown right off the bat and I assure you there's no surprises or hidden fees. It's all very straight forward. Check in at the counter was fast and friendly both coming and going. They take good care of you. I'm a disabled vet and can't do what I used to. I hired Fantasy Movers. They were equally spectacular. They really did a great job and really know their stuff when it comes to moving furnature. They were also great communicators. Also straight forward pricing. No surprises with those fellas either. Polite, fast and friendly. They work very hard. Overall it was great and I am going to use them again soon on my one way move to Seattle. I feel fortunate to get treated so well. I really appreciated everyone on down the line.

BUTCH LEON GRIGGS 
Rating:
3.0

Customer did not leave a comment.

Virginia Justice 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DYER 
Rating:
4.0

Your remote check in was a joke. If it hadn't been for the maintenance guy I would still be standing there.

Ron Merchant 
Rating:
5.0

Customer did not leave a comment.

ZACHARY FUENTES 
Rating:
5.0

Customer did not leave a comment.

Wilson Harris 
Rating:
5.0

Customer did not leave a comment.

DENIECE HARTFORD 
Rating:
5.0

Larger street sign, location is too easily driven by. I have rented from this location in the past and I still drive past and have to turn around. In the other hand, the young man, Cory, was the most helpful and pleasant person I have dealt with in all the years that I have been renting trucks.

COLLEEN PENDLETON 
Rating:
4.0

Customer did not leave a comment.

Jodi Hess 
Rating:
1.0

When you are given a price that's what you expect to pay!! You charged me an extra 180 something dollars for a reason I haven't a clue about!! You where quik to pull the money off my card!! But tell me sorry I don't know what to tell you, now you have to wait 3 days for a manager to call you!! Like WTF!! .so pissed.

ANGELIA DODGENS 
Rating:
5.0

Customer did not leave a comment.

LANA JAMES 
Rating:
4.0

You left your representative in a compromising position by double booking and leaving the rep without a vehicle for the reservation. Representative really went out if his way to help us out after u haul hing him out to dry, not to mention the customer, ME, had to drive 40 minutes the wrong way to get a truck

Rodney Willsey 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROSS ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Tanya English 
Rating:
5.0

Customer did not leave a comment.

SHEILA HALL PRICE 
Rating:
4.0

Give people some free miles... they used to give like 20 free local miles.

BRITTANY LAWLER 
Rating:
5.0

Corey is just great. Very helpful!

MARK AHM 
Rating:
5.0

Customer did not leave a comment.

SEGUNDO A IBANEZ VASQUEZ 
Rating:
2.0

I was 30 minutes late returning it and was charged an extra day without being told if I had known I had been charged for an extra day I would of kept the van for that day instead being taking advantage of

TRACEY COGGER 
Rating:
4.0

This location was great - especially considering my reservation was a last minute setup due to (yet another!) screwup on the part of the reservation website.

Lisa Norris 
Rating:
5.0

Very good

ISIDRO GUTIERREZ-RAMIREZ 
Rating:
4.0

Customer did not leave a comment.

LEVI MAXWELL ROY DODGE 
Rating:
5.0

I had trouble finding the vehicle # for the automatic checkout. Instructions could say it is on the box part of the truck.

Ethan Bradford 
Rating:
5.0

attentive, efficient and clean. I was impressed with the two ladies that were there and they made this an easy experience. Great service.

WESLEY ROBERT BARKER 
Rating:
5.0

Danielle the Manager at this location went above and beyond to provide an easy check in and pick up of the Uhaul. She was amazing to deal with and made our experience with UHaul rate it as a 5-star excellent experience.

Michael griffin 
Rating:
5.0

Customer did not leave a comment.

John Hilton 
Rating:
5.0

Customer did not leave a comment.

John Timberlake 
Rating:
1.0

Vehicle was not ready. The uhaul employee did not show up to work until an hour after opening. I had to drive 45 mins from my original location only to wait for over an hour for the guy to show up.

DAVID JAMES 
Rating:
3.0

Customer did not leave a comment.

toby Richner 
Rating:
5.0

Exceptional customer service, quick turnaround time, the BEST UHaul experience I’ve ever had. A+++++++

JENNIFER L. Jacobs 
Rating:
5.0

Customer did not leave a comment.

James Maze 
Rating:
5.0

Customer did not leave a comment.

Jody Monson 
Rating:
3.0

Lower mileage rates on weekends. Have the gas tank full when truck is picked up so customers don't have to worry about getting gas as soon as they leave your lot.

Gregg Wilson 
Rating:
5.0

Very nice, clean, easy to access

Peggy Vandegriffe 
Rating:
5.0

Customer did not leave a comment.

Lacie Brunk 
Rating:
5.0

Customer did not leave a comment.

Jason Thompson 
No reviews have been submitted for this location.

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