Gen and Andrew's customer service was above and beyond. They were the perfect people to make a stressful situation un smoothly. I really appreciated their friendly nature and professionalJILLIAN MARIA W.
Customer Reviews for Millidgeville Service Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The people at this location are so amazing! They're always helpful and friendly.Katherine Marie G.
Great experience, very friendly and helpfulDALE HERBERT K.
El cliente no dejó un comentario.Adam M.
The customer service was terrible. They made my husband feel like a criminal for renting the Uhaul, acting like he was out to steal it. They had issues with the fact that my old license that was in the system was from Ontario even though they didn't ask for that information when I booked the truck and I wasn't driving. THEN they had a problem because my husband's driver's license didn't have a Sussex address (the new home we were moving to). Overall a bad experienceJessica V.
If my memory serves me correctly, a part of the agreement is that customers are to sweep out the back of the uHaul. The previous customer to me had not done so. I had to sweep out socks, elastics and a lot of dirt .DANIELLE DARLENE C.
Jen was very helpful and pleasant to deal with. moving is never fun but everything went smooth and the service was top notch.JUDY H.
El cliente no dejó un comentario.DAVID BARRATT M.
The staff were great, Gen & Mgr were very helpful. They were courteous and prompt! These guys definitely went out of their way the help!DENISE BEATRICE L.
El cliente no dejó un comentario.BRADLEY WILLIAM D.
El cliente no dejó un comentario.Cristian P.
El cliente no dejó un comentario.Jessica Mae M.
El cliente no dejó un comentario.KANDARPKUMAR KAM A.
Nothing to improve. My overall experience was great. When I picked the vehicle up, there was an issue with their system but they were able to rebook me just a couple hours later. The sales rep were great, despite having only 2 workers and plenty of customers waiting. Definitely would recommend this place or rent from this location again! And I loved getting money back as well!EDEN GRACE RUDEN L.
El cliente no dejó un comentario.MICHAEL JAMES M.
El cliente no dejó un comentario.PETER ANTHONY B.
One of the best locations in the maritimes of Canada. Friendly, always ready to help, and they're all amazing people. When one option didn't work, they all jumped in and worked with us to find a solution. 12/10. I would absolutely come back to this location for any uhaul needs.ADAM JAMES B.
The staff at this location were excellent people persons.There is no need for improvement. The physical appearance of the location could stand some improvement, in my opinion.PAUL G J.
Absolutely NOT IMPRESSED.. the math was done wrong on the mileage when returned on the Sunday and was charged a nicely rounded up 60 Miles for a rental that DIDNT EVEN GO 20KMS, Somebody please assist if possible. Just wrongANDREW JEFFREY H.
El cliente no dejó un comentario.ROBERT DARIN W.
Honestly it was the best experience the lady who checked me in and got me set up was excellent. She was friendly and so helpful I always use this location.Benjamin Stephen W.
Only issue was trying to add the second driver after the fact. Waited on hold a long time in order to get the driver addedJOHN BLAINE W.
As always, the lady at the counter is fantastic and super friendly. I would never rent a truck from anywhere else.Trinda Dawn B.
El cliente no dejó un comentario.JASON PAUL P.
Customer service was fantastic! Very friendly and helpful!Trinda B.
El cliente no dejó un comentario.Michael William T.
The employee that helped me through the booking process was absolutely amazing. We had to wait, which I was fine with, but she apologized profusely. She answered all of my questions, and it was just a fantastic experience! She deserves recognition for how Hugh of an asset she is to your company!TYLAR CHAD S.
El cliente no dejó un comentario.HARRY HAZEN S.
Very friendly, helpful and accommodating. Great experience.David K.
I never recommend to this location to anyone The lady is too much redculess.. no manner .. I never never recommend to anyone ..GURBINDER SINGH R.
Your App is terrible. Thank goodness the location was still open when I picked up the truck. The App said I was not at the right place, even when I was inside the store. We then refreshed and it told me, at 12:00pm that I couldn't get service because the location didn't open till 11:00am. Even the agent behind the counter was confused. There were also 5 other people behind me having issues. The poor woman that was working couldn't even close because more and more people were having issues. When we tried to check the truck back in, it would not accept the picture (x5 tries!). We attempted to call for support and there was a 65 minute wait. I called when I got home to make sure that everything was ok. The call que by this time said 23 minutes, it was answered at 45 minutes. Thank goodness for the customer service reps I dealt with. They were very polite and kind. I am deleting the app.PAUL JOSEPH L.
Staff was rude. I called half hour before pickup to verify my truck was there and I was told it was but when I got there it was not. Truck needs shocks or something as it was incredibly rough and I have rented one before that was in great shape. It appears the website and what I was charged are VERY different. I have not had this problem in the past and am very annoyed at the charges this time.TRACY AUDREY C.
The 26 foot truck was given to me with bald front tires. Needless to say I had rain shortly leaving Saint John and it was pretty white knuckle. I cried the whole way ro Halifax. The next I took truck to IHAUL in Bayers Lake in Halifax. The man I spoke with was Ralph in the mechanic Bay. He looked at the tires and saw they were bald and I cried that it is too big for me to drive. He immediately got me a 20 foot and made me feel so good. Ralph even helped us load the new truck with the few items that were on old truck. A big thank you to a Ralph at U Haul at Horeshoe Lake Drive. You made the remainder of my trip lass stressful! Thanks again Ralph!!!!Kendall A.
I have never used u haul before so I cannot rate the location as being anythin but an average u haul location or not . You need to change your question to clarify .. . Service was good and efficient for check in and drop offJOHNRICHARD M.
El cliente no dejó un comentario.Carol Marie A.
The Uhaul was canceled 3 times . The 4th time I drove to collect the uhaul it was not there ! So , I had taken 3 days off for nothing to move things I didn't have a uhaul for . Considering the missed work Uhaul cost me ALOT of moneySAMUEL ELIJAH L.
El cliente no dejó un comentario.STEPHEN JOSEPH G.
El cliente no dejó un comentario.JAMIE DENNIS H.
Very good customer service. Great peopleALANA W.
El cliente no dejó un comentario.michel L.
El cliente no dejó un comentario.JOEY AUSTIN W.
We booked our Uhaul online and when we went to pick it up using mobile 24/7 pick-up, the location had just rented it to someone else, so we had to go through the whole process again, which delayed our trip. I'm not sure if this is a flaw in the U-Haul system, but it needs to be fixed. The exhaust light on the truck was on the whole time.Kenneth P.
Had rented a 15' truck for move from Saint John to Westville- day before the move we were told there were not 15 foot trucks available and was offered a 26' truck. This is unacceptable given how much gas a truck that size requires/ the difficulty of piloting it! When we picked it up (Sunday aug 23rd) I started to pull the truck out of a church parking lot as a congregation of churchgoers was flooding into the parking lot - this location was very hard to navigate and I'm not sure is an appropriate pick up location for a 26' truck especially on Sunday mornings!FRANCOIS A V L.
everything is good, they had equipment available on short notice! Thank you U Haul! It was well maintained , we had the 10 ft truck, lots of room!Michael R B.
Was in and out quick both when renting and returningKatie G.
Very friendly staff and professional.FRANCINE L.
El cliente no dejó un comentario.JOHN C C.
El cliente no dejó un comentario.DANIEL J G.
El cliente no dejó un comentario.AARON ROBERT E.
N/aMarc Phillipe G.
booked an enclosed tandem trailer for pickup at another location, which was guaranteed or i would get a $50 refund, i did not get a refund i was sent to another location all the way across town to pickup at my own expense. wasnt even offered the refund from Uhaul, not good customer service from uhaulDAVID MICHAEL M.
El cliente no dejó un comentario.TODD BLAKE L.
The lady I dealt with at Millidgeville Sevice Center went way out of her way with measuring and pics to assure I get the trailer I needed. I have never received such a high level of customer service anywhere as I received at this U-Haul. My wife and I were really impressed and will tell this to everyone we know, it was that good.CLIFFORD CHARLES D.
El cliente no dejó un comentario.JOSEPH CHARLES A L.
Great folks at this location!!Alex D.
El cliente no dejó un comentario.R CHRISTOPHER G.
I have used this location a few times and I am always very impressed with the lady that works there. Always the same girl and she is very kind and knows her stuff. Definitely a 10 out of 10 for her and I will always recommend this location.Rebecca M.
El cliente no dejó un comentario.THOMAS J L M.
Smooth experience overall. Wanted to rent the appliance dolly for another couple days but it was not available. Employees were knowledgeable but rushed as to be expected for this time of the month. I was not sure how to disengage the parking break and an employee was happy to help. My one complaint is that their phone lines did not work so I had to drive there to ask a question when it would have been easier to call.JENNA MARIE A.
The owner of this place was fantastic to deal with and If it was him alone I would highly recommend this location. However, the woman who I dealt with behind the desk was a different story. I have never dealt with someone so ignorant. The way she spoke to me was embarrassing in all honesty. The cab of the truck was very dirty, in there defence I know there is a quick turnaround so I'm sure it's difficult to maintain it. But, the truck reeked of cigarettes and when I went to use the sun visor a whole pack of them tucked up there fell out. I had booked furniture pads but when I got to the location they didn't have any. The woman said she doesn't â€œf******â€ understand why people keep trying too they don't have any. Maybe because it's an option when you book the truck online? She also took a personal phone call in the middle of the transaction and when I made a comment jokingly about it she belittled me about it. I left that building literally shaking because of the shock of what happened, just a brutal person. I feel bad writing this review because of how nice the owner of the garage was, and he was fantastic to deal with in every regard. But this woman ruined it all and for that reason alone I wouldn't go near this location again.Evan Matthew R.
El cliente no dejó un comentario.OLUWATOLA A.
What an amazing drop off. People were the best people I have met in a long time and will definitely deal with them in a heartbeat. These guys deserve the best compliment ever.Kimberly P.
Great staff. Very helpful. Good locationDERRICK G J T S.
My agent advised me of contract process, and was very friendly. I would recommend U-Haul to my friends and family because of this.KEITH RICHARD M.
Although the trailer we first got a rental contract on didn't have functioning wiring, the spectacular service more than made up for it. From the first call I made to the point where I returned the rental, the woman managing the rental center made all the clients know they mattered, and it was easily apparent that she takes providing great service very seriously. I believe her first name is Gen (sound like Jenn), and although I didn't catch her last name, I think it's SuperWoman. She was able to rent us a different trailer and get me on the road in time to meet up with the movers, all while serving other clients and providing them with the same level of care and attention. Best client service example anywhere in Saint John. The world needs more people like her. I'll be renting from this location again next time, and will recommend it to my friends.Jolaine L.
Great service thanks! Everyone be as positive and engaging as the female lady customer service person. She made me comfortable with her energy and positive vibe.JASO L.
The back of the truck had a lot of shredded paper all over the floor.Robert Clinton B.
We showed up without the contract necessary, forgetting to take a picture just in case and left it in another province The team at the 384 Millidge Ave took the time to successfully locate our agreement. They were very patient and friendly with this issue, would be happy to recommendAMY ANGELINA C.
El cliente no dejó un comentario.ALARIC ROBERT M.
El cliente no dejó un comentario.Shane C.
They have always been good to me/us when we've rented from them every time.EDWARD RUSSELL H.
This location is the best location so have dealt with. The staff are so friendly and accommodating. I will recommend them to anyone in need of these servicesMALCOLM W M.
the lady working over there was extremely rude and totally panicked. I have to wait an hour to just talk to her about appointment and then again one hour to get the dolly. i have to tie the car my self on that dolly and the guy there was just giving me direction do this and that. It was not a pleasant experience.MUDDASSIR I.
El cliente no dejó un comentario.MICHAEL LORAN C.
El cliente no dejó un comentario.MICHAEL LORAN C.
El cliente no dejó un comentario.RYAN W N W.
The employee was really rude and arrogant and didn't knew how to deal with cx.SANKETKUMAR DIXI P.
I wish someone would have told me not to touch the Guage, I did it accidentally at first, them tried to get it back to where it was...Rene Alberto A.
We reserved a 15 foot truck was guaranteed it. Got a call the night before had to use a 10foot truck. Didn't get the move done because they shortened hour rental time by 1 hour. Smaller truck and less timeCecil Vernon C.
El cliente no dejó un comentario.GLENN R L.
El cliente no dejó un comentario.PRASHOB RAMACHAN N.
I don't have ride after dropping my rental van. And I running late to my work they dropped me at work. So nice and amazing experience.JAGDEEP S.
El cliente no dejó un comentario.Alexander Scott B.
El cliente no dejó un comentario.KAREN M T.
El cliente no dejó un comentario.PATRICK JOHN G.
No feedback for this section.Taryn C.
Millidgeville Service Center (and Jen, who helped us) was absolutely amazing. In person and on the phone, it wasn't just about what I as asking for, but how they could make the process as painless as possible. I had a crying baby and small toddler yelling at me while I was on the phone, and Jen helped smooth things over instead of getting impatient or frustrated. Literally some of the best, kindest service I've gotten in ages. I'll also note that I rented the truck almost 3 weeks ago and haven't had much kid-free time to type up a review. I probably would have let it slide off my to-do list, but Jen and this service centre were so wonderful that it's absolutely worth taking some precious free time to post this. 100% would recommend - even it adds a bit to your driving milage to get there.BRIAN R F.
El cliente no dejó un comentario.PAUL LAWRENCE M.
Lady at counter on return was very helpful. Would recommend 100 times over. great experience.DONALD CHARLES S.
owner argumentative trying to say they were right about their hours even when the online self service said the location was 24 hour and that keys could be picked up at 7AM specifically in the order. the bizarre thing is she was actually initially helpful and took the booking before 8 but when we returned started arguing for no reason that we were wrong and she was right as we didn't complain or even mention it and then she still continued to try and prove her point even when it didn't matter. - very strange behaviour for the owner of a business. it made everyone uncomfortable and upset for no reason at all.GLEN WILLIAM HOW H.
The experience was positive and the attention prompt. The agent dealt with was courteous and thorough overall, although when asked about after-hours drop-off requirements for the truck at the next location, she did not inform about an online notice or a $20 fee for not doing so. To be fair, other customers had arrived and she was perhaps preoccupied.Ralph U S.
El cliente no dejó un comentario.Darrell E.
Two comments: first - I would like to be able to do all the paperwork online and not have to redo paperwork at the physical location. I did the online booking the day before check-in and still had to do paperwork on arrival + answer questions I didn't expect. Second - the people at the pick-up location were frazzled. I heard all about their problems of getting trucks and Uhaul doing this and that to them. As a customer, I don't need to hear that stuff. I want them to be efficient and make me feel good about my 'purchase' and simply get me on my way.Christina B.
El cliente no dejó un comentario.RYAN M.
I ordered a 20' truck well in advance, but they changed it to a 26' truck without calling me. Only noticed it when I started the online check-in, and ended up having to take the larger truck. Also, I ordered a utility dolly with the truck, and they did not have one available when I picked up the truck. Had to scramble around town to another U-Haul location to find a dolly.WILLIAM FREDERIC G.
El cliente no dejó un comentario.YVON R.
El cliente no dejó un comentario.DANIEL BEVERLY A.
El cliente no dejó un comentario.CHRISTOPHER B U.
Absolutely nothing :) this spot was absolutely the best spot we have ever went to ,Jen and I believe it was her husband were the best and funniest people we have met ! Will definitely go back to this location over any other !!!! Jen deserves a reward she's that fantastic and such an amazing worker !!Patricia Rose Ma L.
Gen, and the establishment offer friendly, helpful, professional, and overall excellent customer care! Definitely the best location I have rented from, and I will continue going there for any future rentals.TABITHA M.