Large trailers need a jack to assist with connecting it to the hitch. These units are very heavy. I was surprised there was not jack.
Fernand P.
Customer Reviews for Millidgeville Service Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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for some reason all my insurance info and CC info needs to be re-entered when i pick up at the depot. i've noticed this before, seems pointless, and takes up the time of an already busy person to renter data i put into the web page reservation system already.
Dickson C.Very tight area to drive in and out of. No parking. Trailer floor was covered in mud and we had to hose it out before using it for our furniture. Front tires on the trailer were bald! Not safe.
Ernest R.Staff were terrific!
Catherine L.The people who ran this location are very friendly and made us feel very welcome -excellent customer service
Susan S.Great costumer service, friendly and very helpful.
kim T.Personal amable
John D.Fast friendly service at the Millidgeville location.
Mike G.It was stated in the agreement in the online booking it was suppose to be 89 cents a kilometre, and we were charged 1.43 a km instead we did not find out until after we were done moving
John L.Customer Service was excellent!!
Sherry K.We had the worst customer service experience I've ever had, the lady working at the counter when we arrived to pick up was flustered, annoyed, she was rude and spoke to us like we where a total inconvenience to her. Upon returned the truck the following day the 26 ft truck needed to be parked In parking lot that was jammed packed so we parked the best we could, she speed into the parking, pumped her brakes aggressively. Rolled down the window and shouted to us, is that where you attend to park it? With out giving us a chance to even speak she waved us and speed away and spun her tires aggressively. I understand people have bad days but this was just awful. Thankfully my partner and are don't usually let people like that affect us, but it was a big day for us moving and what not and she just wasn't a nice part of our day. I sincerely hope this women understands or learns to be more empathic and understanding to people that are already under stress of moving.
Angela B.For this location there is nothing that needs improvement. They were awesome.
brent C.The lady who checked me in was over the top awesome. She explained everything super well. Was very friendly. Made it a great experience.
Amy W.Great service! Great people! My truck was ready and waiting for me at the location when I arrived. I would highly recommend these good people to any friend who needs to rent a moving van.
Haley M.These guys rock!! They're my preferred Uhaul dealer in Saint John. Friendly, knowledgeable, great hours, definitely my go to guys!
Vicki W.This location was 10 out of 10. That would be 0 for poor and 10 being excellent I have rented a few time and this location is one of your better one! Thanks and be safe!
Leroy C.Gen offered amazing customer service and was super friendly. It was a very easy and enjoyable experience renting from the UHaul Millidgeville location.
JEREMY PAUL D.Helpful professional staff
David I.Thank you for the feature service and truck! It was clean, easy to book and service was great.
Olena T.I pick up location has been changed 3 times the truck in the second occasion was in very poor condition, I sent like 40 Minutes trying to bring the truck out of the Ice then we had to return it due to engin problem and extremely poor tires. The lady in the pick up location in was too rude with more than two hours delay to ick up, refusal to provide the truck, Too much Fuck in her language, refusal to video the Truk for documentaion of the conditions, It was a very bad experience that I had to deal with. I spent more than an hour to be able to open the door
MAHMOUD G.I was pleased with the whole process.
PETER JAMES H.Customer service was amazing, the lady who looked after us and the man who took are reservation were very friendly, kind, knowledgeable and professional. When we had to cancel our appointment and rebook for the following day due to an impending snow storm they were more than accommodating. I would recommend this location to anyone needing a rental van.
MIRANDA LOUISE C.The trailers do not have a wheel jack so you have to lift them up off the ground to connect to the trailer hitch.......not good for someone with a bad back
JASON SHAYNE D.The ice was not removed from the top of the truck and the latch was frozen shut. With a near empty gas tank.
ZACHARY SEAN CHA P.The staff were amazing, friendly and accommodating. Will recommend them to everyone
BOBBY GORDON CAR G.I found the cost expensive compared to previous times I had rented a uhaul
Rick A.I'm a VERY satisfied customer, I took business cards to share with anyone I know who is moving. Keep up the GREAT work
JAMES F M.Worst ever , argued that the gas was half full which is was not I have pictures , then 19.95$ turned into 140$ I'm never ever going back to U-Haul and I am going on social media a out this , this ruined us now we can't pay rent and will be homeless I am livid , plus had to buy my own windshield washer fluid as there was none , it was very dirty I am contacting head office cause this is awful
JONATHAN ADAM F.The truck I rented had the engine light on when I picked it up. They said they knew this and to drive it anyway. The passenger side mirror was cracked and hard to see out of. The most concerning were the bald tires on the truck, despite the winter storm weather we were in. The service was great, but the truck needs to be maintained for the safety of the customers.
MELISSA JANE R.I wanna say that the lovely lady running this location was amazing. She was so inviting and friendly and gave us directions and tips! Such a nice welcome to the province.
MICHAELD B.The van wasn't clean and the paper didn't match the actual odometer on the van
Mohamed E.Online pick and drop off is great however the website continues to be difficult to navigate through for those not super tech savvy. I had to login in by looking up my order numerous times while attempting to pick up online.
Coral R.The reception lady is very very very rude.
CHRIS V.I was told no vehicle was there for me at pickup time, despite having checked by phone several days prior. I showed reservation number, and still told nothing available at this location. After leaving to try another location, I phoned back to this location to ask where my unit was booked for, and I was told that they in fact did have my rental there. After a further delay of 40 minutes due to other customers in line, I could finally leave with rental. It should not take one hour to rent a vehicle.
DOUGLAS M P.Great to deal with. Easy pick up. Easy drop off.
JUSTIN LAVERGNE N.staff were super nice and caring.
Erin E R.The location is quite dated but the service was good. They had their own pumps as well that made it convenient filling up. The truck was brand new.
JODI ROBERT M.Used twice in last month and received great service both times. friendly and helpful!
BRIAN B.Very Good service
JAGDEEP S.The Rothesay location was closed and didn't set out any of their keys in their lock boxes which meant we spent an hour and a half in their parking lot for nothing. You shouldn't be advertising their trucks as available online if they're not actually available. Thankfully, this second location was open.
Brett L.Be a little faster checking in and checking out !
Paula C.I booked for 10:30, but I had truck 12. everything was slow.
ALI A.I would give a -10 rating if I could for this location and the lady that works here. She was straight out rude and frustrated. She tried to pass it on to me but I didn't take it. She yelled at me and said I can do my own reservation. Threatened she can deny me service. Through the keys on the counter at me. The truck was dirty with cigarette buds and ash lying around. I took a photo. It was a nightmare.
ANGEL L.Rented a 6x12 enclosed trailer because I knew I'd be moving in the rain. The trailer leaked through the roof and some of my furniture got water damage. Waste of money that cost me more money. Not impressed.
CHRISTOPHER DAVI W.Great customer service by the wonderful lady working! A swarm of Sunday movers and we were all treated graciously as quickly as possible. ¡Gracias!
CHARLES DANIEL O.Truck had a lot of issues... Steering wheel off center, blinkers stick, etc. Service was great however.
NICHOLAS JOHN P.A good location!
JAMES AUSTIN C.The Woman that filled out my contract was amazing
JARYN LESLIE B.Great service and great price. THANK YOU
SHERRY LYNN J.Very friendly Customr service.
DEREK ALEXANDER L.The woman at this location is extremely rude and irrational. She hung up on multiple times . In person was very much the same. People should reconsider renting from this location
RICARDO R.The vehicle is not well maintained, there is a lot of noise from the vehicle, I have to manage it all through.
ABIODUN OLANREWA D.