I will nNOT use UHaul again due to the requirement to of giving two references.Ihave had my personal information hacked at another company. I will take risks nessary for what i am doing but see no reason to subject others to that posibility.
SANDY L H.
Customer Reviews for Millidgeville Service Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Staff were great! They even worked after their scheduled closing time to close out my rental. Some really hard working folks. Everything was very clean and fast. Will recommend and will be back!
BRENDAN LOUIS DO M.Nothing . Super friendly staff and easy use of equpment
Jennifer K.Person I dealt with was very helpful and good to deal with. Van was old but worked very well.
ROCKLAND WILLIAM C.They rented me a truck knowing it had issues, it broke down after the first load, I had to wait for a boast to get it going , it would not stay running , returned again with a new battery , I was paying my helpers by the hour, I lost money, the employee on the phone was very rude and unprofessional, hung up on me twice, and had no concern that we were stranded with a dead truck , I HIGHLY recommend NOT to use this location when renting a truck
CATHY LYNN G.friendly and quick service during pickup and dropoff. great rates
RICHARD LAWRENCE H.The window in the 15 foot truck whistles. Should replace the seal
dixie D.Make it clear the personal insurance won't be able to be used and need it get insurance with you.
Dawson S.Staff at the counter made you feel frightened if you don't buy the insurance. While handing over the vehicle staff didn't came out to inspect the vehicle with me but when handed over the vehicle staff came out and check the vehicle. It should be done when handing over the vehicle as well.
UMAIR H.Issue #1- we had to change locations to acommodate early pick up Issue #2- the specific size truck requested was not available Issue #3- the truck broke down Early morning pick up = not having the time for a messy process.
Claude C.very friendly staff and very helpful to get a last minute trailer near closing time of business.
Francine L.Very fast pick up and return services, very professional.
Andrew John C.I would have thought that in the middle of a pandemic the truck would have been cleaned, but it had clearly not been.
Andree M.Keep Genn as your representative. She is an asset to the business.. she is friendly and helpful and even showed me how to save money using the vehicle. I have rented several uhauls and will always use this location if i can ...great service and the best experience i have had so far!!
Cheryl D.Spend more time sanitizing & ensuring vehicles are actually clean. Cab of truck had not been cleaned well - sticky spilled soft drink in cup holders and much grime on dash & inside windshield.
Charles K.Nothing. This is the second time I have used this location to move and they are always friendly, helpful and willing to accommodate any moving needs. I would recommend to anyone who wants great reliable service!
Holly H.I was served by Gen and Andrew and I couldn't be happier with the great and personable service they provided me! I will definitely recommend them to others in the future without a doubt! Thanks guys!
Travis J.Jen was great and very helpful! Overall a great experience - the truck was clean and worked well.
Cody Matthew M.I found the service to be above average and can't really think of any improvements other than providing coffee and donuts for early morning pick-ups. ðŸ˜ðŸ˜ðŸ˜. Just kidding. Really good experience.
Margaret F.Great service. Nice vehicle
gary C.This is a super busy garage
Sherry C.the service reps were not pleasant to deal with. They were rude, when the person went to pick up the van, he was told none were available although we were told pick up can be between 12:30pm-6pm. The person went after 1:30[m, was told there's no van and to return after 6pm. However, the store closes at 6pm. This meant he did not pick up the van at 6pm on the day of. It was picked up the next day, which resulted in my trip being delayed by an entire day. I was not pleased with the service at all. Gracias
Nava L.Best service yet.
Rebecca W.Put a stop to smoking. Clean up premises and make more inviting. Make clear of rental. Was a round trip yet I was to drop off at different location. Was very confusing to me as the customer when I went to drop off
Nathan H.Might want to get it into maintenance, violent vibration when driving.
Ryan S.Excellent service!!! Great equipment, friendly, knowledgable and helpful staff. Great experience.
Kerry S.We had a great experience with renting the U HAUL from the Millidgeville Service Center. The truck was there and ready to go for our big move, it was very clean and fueled up! When we picked up the U HAUL we dealt with 2 lovely ladies that helped out and knew there stuff! Very friendly! At drop off the lady jumped right in the truck and parked it for us! They were wonderful to deal with and we will be back to rent again!! Thank you for being awesome!! The laughs are always free!! :) We will be back!! Amanda G
Amanda G.Truck was clean on outside, not inside. Not a big deal for me personally.
Harris M.Very dirty inside the store. One of the mechanics was smoking inside the store part. Not following any Covid rules. Won't rent from that place again. The lady when we dropped off was very unprofessional.
Sara G.Poor truck. Smells awful from inside. I reserved an appliance dolly with a month in advance and they didn't have one when I picked up the truck, which made my move a lot more difficult. Do not recommend the place
Rodrigo F.The guys running the place are great to deal with.
Mark B.Great customer Service.
Doug D.No fault of location, but this truck has seen many miles and is in desperate need of a overall. The front passenger side has wires hanging down. The space between the cab and back leaking when it rained. The cab it self needs a good detailing, dirt and grim everywhere....which is a build up over time. The location and people are fantastic at this location.
Scott Matthew S.Great service as always. The truck was spotless and Gen made sure it was all disinfected.
tara L.There were 6 people that showed up at the same time to return trucks and pick up, i must say Gen our uhaul rep was a trooper and handled everything with a smile. Koodos to her for making our experience awesome!
Lisa H.Not much you could do, I mean the young lady who served me (don't remember her name, Emma maybe) was amazing, thank you.
Doug V.Rates seem to have increased and gas gauge is misleading when refilling so it was refilled more then necessary when it was returned.
Lindsay S.The service was excellent. Efficient, friendly, and helpful. The only issue we found was the back of the truck was very dusty and needed swept prior to us loading it.
Sherri E.Gen was so kind and organized, made my moving day much less stressful!
Scott J.We had originally opted for a different location. On the morning of our rental, I happened to double check to make sure everything was in order, as we have previously had many issues with UHaul. Low and behold, our pickup location had changed without our knowledge. Although we were not too upset about the location change, we were quite disappointed that we were not made aware of this before hand. In addition, we had rented a 17' truck and an appliance dolly. What we got was a 15' truck with no dolly available. Not our worst experience with UHaul, but definitely not ideal.
Ben T.Gen was absolutely outstanding and the whole experience went smoothly. I suppose she could have helped us with the loading and unloading but I guess that is not in her job description. Great service. Thank you. Boib
bob B.Service was excellent A+++
Greg K.Keep up the good work!
Jamie G.The girls working were amazing! Super friendly and professional. Will def rent from this location again.
Lesley W.The only thing uhaul should be doing is if people do not use all the miles alloted to them you should be refunded.
SIOBHAN E.Had to find a credit card to hold it. Was never told that I had to have one. Tried to return it and system was crashed so had to come out of our way to repay it and not only that another customer coming from Ontario was in the store. Now I've been put at risk and so have my kids never freaking again
Joanne H.The front desk lady was awesome. She went above and beyond being helpful. She also was exceptionally helpful with renting additional U-Haul vehicular for two future move. Her rating excellent!
Pamela K.Everyone was friendly and helpful.
Teena B.I thought i was renting an f250 4x4 like i had before but got a puny f150 2wd instead. Not at all happy with the performance as i hauled my 3500lb travel traiker to its summer home. Those f250s rocked and the f160s pretty much suck by comparison. I may look elsewhere next time i want a truck because a truck needs to have power.
John F.Absolutely nothing. Jenn was fabulous to deal with and the transaction was quick.
Misty-dawn A.Really friendly service.
Justin K.Gracias
Beverly C.