Customer Reviews for Mikey Mart Sunoco
(U-Haul Neighborhood Dealer)

165 reviews

4744 SR 7   Hoosick Falls, NY 12090

(518) 659-4593

Office Hours

  • Mon-Wed: 5 am–11 pm
  • Thur: Closed
  • Fri: 10 am–9 pm
  • Sat: 5 am–12 am
  • Sun: 5 pm–9 pm

Services at this Location:

Contact Us

(518) 659-4593

4744 SR 7
Hoosick Falls, NY 12090

Services at this Location:

Office Hours

  • Mon-Wed: 5 am–11 pm
  • Thur: Closed
  • Fri: 10 am–9 pm
  • Sat: 5 am–12 am
  • Sun: 5 pm–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ken Kramer 
Rating:
5.0

Only issue was billing. Accidently charged me for an additional 1000 miles (over $1000) on a 24 hour rental. Would think someone would realize that wasn’t possible… but it was rectified 4-5 days later. But if I didn’t have additional available credit in my credit card it would have been a huge error….

Chad Lubarsky 
Rating:
4.0

Customer did not leave a comment.

Dean Becker 
Rating:
3.0

Pictures of area where we're suppose to park, and picture of where key drop is. This is an unmanned location.

Erik Schmid 
Rating:
5.0

Excellent customer service.

Thomas Taylor 
Rating:
4.0

Lower fees

Dean Becker 
Rating:
1.0

Not a Sunoco at all. It’s a gulf station. There is a storage place next door with U-Haul supplies I dropped the key there instead of the gulf station. Had to park in what seemed a construction lot. Nobody could help me with the key situation. Hopefully they figure it out.

Laura Johnston 
Rating:
5.0

The girls were great. Very knowledgeable and just plain nice to work with. I would recommend anyone to use this place on rt 7 in hoosick falls Ny. Thank you

Renee Bossoni 
Rating:
1.0

U-Haul screwed me over. Their terms were unclear and their “helpers” - although not supported by U-Haul but well advertised by them (being prompted with every reservation multiple times). Their “U-Haul” liaison or whatever he’s called talked me into renting a second piece of equipment - larger & more expensive- then talked me into doubling the time with the guys he hired and sent to “help”. Not only did they wuss out because they didn’t want to drive in the rain the first scheduled day, but the next day only one of them worked while the other slouches around staring at his phone. The guy that actually did work, was losing his pants every time he took a step. They were practically around his knees when his hands were full which was often. The way the truck was “packed” was ridiculous. Stuff was just thrown into it, literally, and items were broken and-or damaged. Then they left my storage unit 1/2 full and the truck the same way- as they ran out of time and had to get to the next job. Me, alone, with no help whatsoever. I tried calling & texting the “boss” and he not only ignored my calls, not promised to call back on more than one occasion but didn’t and nothing was resolved. I sent him pictures of the damage and was ghosted. They would have started sooner if U-Hauls app didn’t keep getting me messed up and delayed the pickup & drop off of the 2 pieces of equipment (a 5x8 cargo trailer & a 15’ box truck) and was in hold forever with in impatient U-Haul employees. They were nice& seemed sincere at first but every single one of them transferred me. I have 25+ years of customer service oriented employment so I try to be extra understanding and beyond patient to the folks working in call centers. But geez, no one took ownership. Every.Single.One of the folks I spoke with sent me to someone else who also wasn’t able to help me. One person had a clue- out of about 9-10 but she dropped the ball too. The folks at the pickup/drop off location didn’t have any idea how to help anything having to do with U-Haul. Again, more time was wasted at my expense. I think they managed to credit me a $6 processing charge if I wrote a review of the job the moving helpers did - which was a lot like this one, so Yay. I wouldn’t recommend U-Haul to anyone and I am a Realtor so opportunities present themselves quite often.

Lindsay Ericson 
Rating:
1.0

Customer did not leave a comment.

JUANITA MARTINEZ 
Rating:
5.0

The woman at the pickup location was outstanding and made everything super easy!

David Stagnitti 
Rating:
1.0

I rented a hand truck which wasn't in the truck and the location couldn't resolve. I rented the truck with 1/3 of a tank of fuel...returned it 1/2 full...then was charged $97 extra dollars for fuel...the location & corporate could not resolve. Stealing almost $100 isn't cool.

Paul VanDerWielen 
Rating:
2.0

Woman was rude!! Wipers didn't work n it was raining !!!

Heidi Aiken 
Rating:
3.0

Customer did not leave a comment.

Daniel Ortoli 
Rating:
5.0

Erica was great! Wonderful service!

Dan Scarpulla 
Rating:
1.0

It wasn't the station that was bad. It was uhaul sending me 45 minutes to there when I had a reservation for a place 2 miles form my home. There was no dolly in the truck though I had paid for one. I had to drive to another site to get it.

Mary Sill 
Rating:
1.0

Terrible experience , very unprofessional..before arriving to the location I called to make sure my equipment was ready for pickup because the store was located a hour alway from me. I called the store associate didn’t know what I was talking about and said she had to call someone else to find out and that she would call me Back in five minutes asked for my phone number and name.. I end up calling uhaul to find out why the location I’m supposed to be picking up my truck and trailer don’t know what im taking about that I had the equipment on reserve to be picked up that day.. I get someone on the phone and they tell me oh im sorry to tell you the truth they don’t know how to do their job out there but your equipment should be ready for pickup.. I said ok well I’m on my way up there because it’s a hour away from me and I need to start moving my things asap. This convo was abt 12 minutes long the Hoosick location still didn’t call me back to confirm pick up .. so I had to call back and the lady said oh you didn’t get a phone call ? I said no none called me back but w.e what’s going on with the reservation? She said my supervisor said it’s here and it’s ready but I don’t see it but my supervisor said it’s there .. I get to the location getting ready to do pick up and paperwork, I notice that I’m only getting a trailer and No uhaul .. I said oh no what do you mean there’s no truck here for me this don’t make any sense I need a truck how am I suppose to take a trailer without a truck.. after being there for 40 minutes going back n forth with uhaul on the phone and in store they’re telling me the truck is in Charleston New York which was a hour and a half away ! At this point I can’t believe my life because no one told me explained to me that my equipment was in 2 different locations ! There’s too much more to write to continue.

Sheldon Henry 
Rating:
5.0

Needed to switch drop off location. Erica was extremely helpful.

Cheryl Fazio 
Rating:
5.0

Very friendly service.

Lawrence Feathers 
Rating:
5.0

Customer did not leave a comment.

John Recco 
Rating:
3.0

Let the customer know ahead of time the drop-off location for return of the vehicle.

David NENNO 
Rating:
3.0

Customer did not leave a comment.

Dianne Cantoni 
Rating:
5.0

Other than some signage, Drop off site was great.

William Hite 
Rating:
4.0

Little confusion with the contract when I arrived but UHaul helped them get it right

Donald Campbell 
Rating:
1.0

just gave me a box of keys and sent me to a dark back dirt lot of mud in the rain . no help at all short hand truck and blankets .

THOMAS ZWECK 
Rating:
1.0

Location had no clue what they were doing. Almost gave me the wrong truck and then said they didn't have the key to the other. Clerk called owner, owner said it was my problem and to take it up with uhual. Found the key in the drop box,.

Patrick Connolly 
Rating:
3.0

Not very "inviting" - it was unclear where to park.

Lindsay Ericson 
Rating:
5.0

Customer did not leave a comment.

chris mazzoni 
Rating:
2.0

The location was a bit unorganized and didn't know how to rent out the trucks

Matt Lindemann 
Rating:
3.0

Both at pick up and drop took 30 min as clerks were untrained on rental. Return took even longer as she was busy putting stock away and I waited 10 min to start return

nora flores 
Rating:
5.0

Customer did not leave a comment.

Eric Brownell 
Rating:
5.0

You've double billed me! Also that share 24/7 is quite confusing

SHAWNERNEST KERR 
Rating:
5.0

Customer did not leave a comment.

EVAN YADESKI 
Rating:
2.0

The cashier was the only one working, she had to deal with helping me ,her computer kept turning off on her etc, then she had to phone the u haul company to get info and deal with a line of store customers. I suggest having more than one person working to make things work more smoothly.

Teresa Honsinger 
Rating:
3.0

Teen at the site was clueless. I asked where the drop box for the key was and she stared blankly. I didn’t want to engage with her as she was maskless!

Ashley Conway 
Rating:
3.0

I submitted a concern for the truck as there was loose steering components underneath the truck that were not installed properly. A bracket to hold the arm in place was missing and hand been for sometime as there was wear on the steering knuckle from rubbing on the loose part. Furthermore, my trailed was not at this location and had to work to find another location with a trailed. It all worked out in the end.

Matthew Schade 
Rating:
3.0

Customer did not leave a comment.

Aron Breen 
Rating:
5.0

Customer did not leave a comment.

KYLE MAYES 
Rating:
3.0

I was asked to provide a secondary contact when renting the truck. I found this strange and didn’t understand why I had been asked to provide that information. My husband and I rent a truck at least once a year and he has never been asked to provide another persons contact information. So not sure if this is a new policy.

Stephanie Wadsworth 
Rating:
1.0

Employees at this gas station Dunkin donuts last U-Haul then you need to be given an intensive course in customer service skills they were extremely rude not helpful condescending and dismissive

MARYELLEN ROY 
Rating:
3.0

Attendant could not complete the contract to turn in the truck. She had to call the manager in . When the manager arrived, she sat in her SUV texting. I finally went out to her SUV and asked her to come in the store, because we needed her help. I do not think, by her reaction, that she was happy with bothering her. We were delayed 45 minutes picking the truck up. Give the attendant additional training! Better customer service from the manage.

David Knapp 
Rating:
2.0

The clerk was inattentive truck was buried in a snow bank covered with snow and ice had many dings they had no knowledge that I was coming for an rental, just lucky they had a truck. Being at a convenience shop gas ad all many people could hear the transaction. Not secure.

Frank Marbot 
Rating:
5.0

Customer did not leave a comment.

Matthew Moore 
Rating:
1.0

You should not send anyone to that location .. it's a gas station/convenient store for heavens sake and no U-haul signs at all. The person who checked me out told me he did not have the 2 dollies I ordered and paid for but he would not or could not refund me my money ... what the he'll? He did not explain that I did not need to use the tow/haul feature because it causes a difficult ride with slow gear changes. Trust me after driving 35 minutes from my home to this place because u-haul screwed up and didn't have the truck at the location i registered at or the second location that uhaul said would have it I was not happy and then thus crap... I want my money refunded!!!!

Michael Connell 
Rating:
3.0

truck was over an hour late and the sign-in process, even after the "express check-in" i did online, was unnecessarily time consuming. this was not the location's fault but the lame, user-UNfriendly U-haul app.

Alan Sirvint 
Rating:
5.0

I am super upset about this rental. We were not allowed to rent it for 1 day and forced to rent for 2 days. We returned the next day and then found out when returning this truck that there was a mileage limit that was not disclosed upon reservation or pick up which doesn't even cover the distance from where we needed to move to where we needed to go. There were highway detours though NY and NH AND we needed to go to Hoosic Falls to get this truck from Greenwich because the APP/Web showed it was the only 10' truck available (none avail in Greenwhich). The APP said $199 to rent, the website said $144 (which we booked through) and then when we went to pick it up they couldn't figure out the rental and tried to charge us $288. After 35 min of waiting and phone calls to Uhaul it was settled at the $144 which is STILL wrong because we didn't want or need it for 2 days only 1 day. We go to drop it off at the address on the agreement and they told us they were not taking it, and we were at the wrong location, another 20 min and they took it and charged us for mileage. THis is the WORST experience ever and I will never rent from U-haul again. WE were duped, and over charged and forced to rent for a longer period without knowing there would be additional mileage charged. The 125 miles would cover ONLY U-haul to U-haul and no where in between. This would mean we need our moving needs to be at each uhaul location which is absolutely ridiculous. I want a refund!!!!! Shannon & Lyne Verfaillie 603.315.6764

Lyne Verfaillie 
Rating:
1.0

I went to 2 different Uhaul locations that had trucks in the lot but the store associates weren't able to rent them to me because they didn't know how to check them back in. I needed to wait 2 extra days before I could rent my truck and when I went to pick it up the store associate didn't know how to check it out so we spent 45 minutes on the phone with your customer service. After 2 days and 45 minutes of going back and forth with Uhaul I finally got my truck that had no gas in it and smelled like cigarettes. Uhaul needs to do a better job of making sure their store associates (i.e. at gas stations, storage companies, etc.) are educated on how to use your system and service your customers. I will likely never use Uhaul again unfortunately.

Markie Harrington 
Rating:
5.0

Customer did not leave a comment.

Shane Vucelichs 
Rating:
1.0

Customer did not leave a comment.

Jess Gulley 
Rating:
3.0

This location was fine. The UHaul system was extremely problematic. The server was not functioning and the poor employee trying to dispatch my truck from the location had to call into the UHaul number, where a UHaul employee made the process extremely difficult, refused to dispatch the truck, and insisted that we had to wait until 9am to pick up the truck reserved for a 7am pickup. They refused to complete the checkin process over the phone. It took nearly the full two hours to finally complete the process, when I called into the UHaul number myself, was put on hold for an extended period of time, and finally reached someone who was able to change my reservation to a 24/7 pickup (this was not suggested by the former UHaul employee) which allowed me to finally get my truck. Mikey Mart was VERY patient and persistent, but I am NOT pleased with UHaul's system.

Kathryn O'Neil 
Rating:
4.0

Great customer service. Fast and courteous

Joseph Springer 
Rating:
4.0

Customer did not leave a comment.

JIM MINTER 
Rating:
2.0

Have someone at the counter familiar with Uhaul. We scheduled a 9:30 pick up on Saturday morning and it was the man at the counters first day. He contacted his supervisor and she said she be down in 15 minutes and it took 2x as long. I would think that since we scheduled a pick up someone should have been there to meet us.

Joseph Vullo 
Rating:
5.0

WE will use this and recommend to all of our clients. I am a Realtor and always asked for moving information. If you would like send me information and I will put in my office. K WARD REALTY 6 W. MAIN ST. CAMBRIDGE NY, 12816 KATHLEEN WARD BROKER. The lady that helped me was great. Thank you

Kathleen Ward 
Rating:
5.0

Robin was very nice, efficient and knowledgeable.

Elizabeth Ellard 
Rating:
4.0

It all worked out but it should have been easier to do paperwork. I had to wait 20 min to go and 15 min to drop off Time is money and I paid for slow computer service

Gretchen Wilmot 
Rating:
2.0

The drivers cabin was covered in mud and reeled of cat urine. Imagine driving for 4 hours holding your breath and cracking the window open on a cold night just so that you don't vomit.

kimon skarlatos 
Rating:
3.0

Customer did not leave a comment.

Brian Rousseau 
Rating:
5.0

Customer did not leave a comment.

jerry vanatta 
Rating:
4.0

Have larger trucks available. More selections.

WESLEY BAGGETT 
Rating:
2.0

Customer did not leave a comment.

Oleh Krup 
Rating:
5.0

Both attendants were superb !

Timothy Maloney 
Rating:
2.0

The mileage on paper work did not match truck. Had I not noticed, I would of been charged for 80 extra miles.

Stacia Skorupski 
Rating:
1.0

There were 2 drop off locations in town that I had to choose from and I was forced to drop off 10+ miles away. Again, more added expenses for both me and my pickup car. I was informed of this change when I picked it up at a non-preferred location...too late to make alternate arrangements. Potential customers should be aware of this switching policy that UHaul does to maximize profits..

Mike McDonough 
Rating:
3.0

The person who helps you is the cashier at the gas station. I was not told about additional fees when I rented or returned the truck. The cab of the truck was not clean...bags of nuts&bolts and garbage

Meredith Vancorbach 
Rating:
4.0

Customer did not leave a comment.

Brian McMorland 
Rating:
3.0

Customer did not leave a comment.

Amanda Pughakoff 
Rating:
5.0

Th service here was outstanding! The drop off and all paperwork was completed within just a few minutes of arriving.

Jeremy Wyble 
Rating:
1.0

After first calling the location to make a reservation, we were told we had to do so online. We made the reservation and drove to the location 15 mins later to pick up the truck. The cashier told us she was not trained in the Uhaul system. When our reservation did not appear in the store’s computer, she was unwilling to do anything to help (despite the fact that I had already received a confirmation email). The cashier’s attitude overall was rude and unhelpful. We waited for 10 mins until she finally refreshed the computer and the reservation appeared. She did not know how to accept payment and had to call another employee on the phone to help. We left the location with the truck 25 mins after our reservation began. All register employees at this location need to be trained on the UHaul system and should be willing to help paying customers use this service.

Henry Obwald 
Rating:
5.0

Customer did not leave a comment.

Trevor Hall 
Rating:
3.0

Unit cargo bay was not Clean and the wipers were not working.

Angel Kohls 
Rating:
5.0

very helpful staff

david leach 
Rating:
5.0

Customer did not leave a comment.

Thea Hambright 
Rating:
3.0

The u haul computer system crashed the day that I rented. Only due to the human interaction was this rental even possible. I had a reservation at 10 am in Brunswick New York. They had a truck but not the auto transporter/trailer. They said to try Cohoes New York. They couldn't help me because the computer system was down. I called the 1/800 number & was on hold for 30 minutes. Frustrated I drove back to the where I had bought the car to explain that UHaul had dropped the ball. I'd have to pick up the car at a later time. Frustrated I went to get some food & as I drove by the Brunswick location to express my displeasure at the days events. The lady said that her brother ran the Mikey Mart location in Hoosick New York and they had both the truck & transporter! After another 20 minute drive in the other direction I had some success. Till the computer crashed again. My credit card was charged for the transporter but not the truck. The young man behind the counter moved mountains to help me that day. He called the owner & we agreed that since I was in the system & had all of the information they needed except complete payment. They accepted every penny I had in my pocket that day as a cash transaction. $197.50. I will complain about the whole experience but 2 people helped me that day. The lady at Brunswick & the young man at Hoosick.

MICHAEL KEIB 
Rating:
4.0

Customer did not leave a comment.

David Schmidt 
Rating:
5.0

Customer did not leave a comment.

Stacy Parker 
Rating:
3.0

Customer did not leave a comment.

Thomas Revane 
Rating:
3.0

This location could be confusing to anyone not familiar with the service station. It is not obvious where to park vehicles or who to talk to to get the equipment handled.

luke olson 
Rating:
3.0

This is not your typical U-Haul as it's at a gas station and convenience store. The kid behind the counter was fine with the paperwork but really had no clue about any of the equipment. The ball clasp on the trailer is actually stuck and I was able to find a trucker who came in for diesel that had a can of WD-40. No one ever came out to look at the equipment I was just sent out to go hook it up myself.

sharon Kavet 
Rating:
3.0

Customer did not leave a comment.

Wesley Greene 
Rating:
5.0

hand truck not included when i picked uo the truck did not know that...that was my only issue. Didnt know i had to rent

Laurie Thompson 
Rating:
2.0

drop off was convenient but it is a busy gas station. The one cashier also had to check in our vehicle. The location is also a busy Duncan donuts. Alternately we would have had to drive an hour for a drop off, so depends.

MAryann zwicklebauer 
Rating:
5.0

Customer did not leave a comment.

Don Burcher 
Rating:
2.0

Dirty gas station with long line of customers. The area where I picked up the truck was dirty with large potholes.

alyssa cooper 
Rating:
4.0

Very nice people.

shraen marceau 
Rating:
3.0

Customer did not leave a comment.

Todd Burdick 
Rating:
5.0

Customer did not leave a comment.

mike pasun 
Rating:
1.0

when yo order a truck a month before for an important event and the day of the service are told by 3 different employees from u haul 3 different stories is ot the way you do business. I was told i had a truck fro the 5 day period then it went to 1 day then i was told i had to bring it back in 4-5 hours then i was told i did not have a truck then the price doubled and then was told to bring truck back in 1 day. very upsetting and confusing experience. i do not recommend dealing with your business unless you communicate with each other. No one helped us and did not seem to care. The only person who was a supervisor who helped and understood our circumstance and worked with us was Sherry. I did not get her last name.

deborah GANDRON 
Rating:
4.0

Customer did not leave a comment.

james carr 
Rating:
5.0

Customer did not leave a comment.

DENNIS MASTERSON 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Jahne 
Rating:
3.0

Customer did not leave a comment.

David Schimdt 
Rating:
3.0

Customer did not leave a comment.

James Filkins 
Rating:
5.0

The lady at Mikey's was wonderful. The rest of my experience with UHaul was horrible. They had me running around (on the phone) telling me the pick up place had changed to somewhere 2 hours away, then they doubled the order with a second place and threatened to bill me a cancellation charge for the second place that I had NOT asked for. Come to find out the original place did have two trailers and I didn't need to travel the extra distance but I only found that out after playing tag on the phone all evening and the following morning. I would not recommend UHaul in Cohoes, NY. They messed everything up making my experience a nightmare.

larry miller 
Rating:
5.0

Thank you Robin/Manager at Mikey Mart for all of your help

kate french 
Rating:
1.0

They did not have the blankets I requested. I had to run to another place to get them the morning of the move. The staff was unhelpful as well.

Hannah Becker 
Rating:
4.0

Customer did not leave a comment.

Robert Morgan 
Rating:
3.0

The truck was very good people were polite and quick however the trouble came checking out on return mileage out was 50161 return was 50213 which totals 53 miles all plainly printed on the ticket but we were charged for 101 miles also plainly printed and neither Mickey Mart or uhaul is willing to correct this over charge . just check your Bill carefully before leaving this place. I didn't

DALE FORD 
Rating:
5.0

Customer did not leave a comment.

Debbie Drake 
Rating:
3.0

The only problem I had was when picking up vehicle, the attendant had to stop helping me and wait on the other customers at the store, only complaint.

PAMELA COTTRELL 
No reviews have been submitted for this location.

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