Comentarios del cliente para Mikey Mart Sunoco

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mikey Mart Sunoco

Grado total:

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Markie H. en

Grado:

I went to 2 different Uhaul locations that had trucks in the lot but the store associates weren't able to rent them to me because they didn't know how to check them back in. I needed to wait 2 extra days before I could rent my truck and when I went to pick it up the store associate didn't know how to check it out so we spent 45 minutes on the phone with your customer service. After 2 days and 45 minutes of going back and forth with Uhaul I finally got my truck that had no gas in it and smelled like cigarettes. Uhaul needs to do a better job of making sure their store associates (i.e. at gas stations, storage companies, etc.) are educated on how to use your system and service your customers. I will likely never use Uhaul again unfortunately.

Shane V. en

Grado:

El cliente no dejó un comentario.

Jess G. en

Grado:

El cliente no dejó un comentario.

Kathryn O. en

Grado:

This location was fine. The UHaul system was extremely problematic. The server was not functioning and the poor employee trying to dispatch my truck from the location had to call into the UHaul number, where a UHaul employee made the process extremely difficult, refused to dispatch the truck, and insisted that we had to wait until 9am to pick up the truck reserved for a 7am pickup. They refused to complete the checkin process over the phone. It took nearly the full two hours to finally complete the process, when I called into the UHaul number myself, was put on hold for an extended period of time, and finally reached someone who was able to change my reservation to a 24/7 pickup (this was not suggested by the former UHaul employee) which allowed me to finally get my truck. Mikey Mart was VERY patient and persistent, but I am NOT pleased with UHaul's system.

Joseph S. en

Grado:

Great customer service. Fast and courteous

JIM M. en

Grado:

El cliente no dejó un comentario.

Joseph V. en

Grado:

Have someone at the counter familiar with Uhaul. We scheduled a 9:30 pick up on Saturday morning and it was the man at the counters first day. He contacted his supervisor and she said she be down in 15 minutes and it took 2x as long. I would think that since we scheduled a pick up someone should have been there to meet us.

Kathleen W. en

Grado:

WE will use this and recommend to all of our clients. I am a Realtor and always asked for moving information. If you would like send me information and I will put in my office. K WARD REALTY 6 W. MAIN ST. CAMBRIDGE NY, 12816 KATHLEEN WARD BROKER. The lady that helped me was great. Thank you

Elizabeth E. en

Grado:

Robin was very nice, efficient and knowledgeable.

Gretchen W. en

Grado:

It all worked out but it should have been easier to do paperwork. I had to wait 20 min to go and 15 min to drop off Time is money and I paid for slow computer service

kimon s. en

Grado:

The drivers cabin was covered in mud and reeled of cat urine. Imagine driving for 4 hours holding your breath and cracking the window open on a cold night just so that you don't vomit.

Brian R. en

Grado:

El cliente no dejó un comentario.

jerry v. en

Grado:

El cliente no dejó un comentario.

WESLEY B. en

Grado:

Have larger trucks available. More selections.

Oleh K. en

Grado:

El cliente no dejó un comentario.

Timothy M. en

Grado:

Both attendants were superb !

Stacia S. en

Grado:

The mileage on paper work did not match truck. Had I not noticed, I would of been charged for 80 extra miles.

Mike M. en

Grado:

There were 2 drop off locations in town that I had to choose from and I was forced to drop off 10+ miles away. Again, more added expenses for both me and my pickup car. I was informed of this change when I picked it up at a non-preferred location...too late to make alternate arrangements. Potential customers should be aware of this switching policy that UHaul does to maximize profits..

Meredith V. en

Grado:

The person who helps you is the cashier at the gas station. I was not told about additional fees when I rented or returned the truck. The cab of the truck was not clean...bags of nuts&bolts and garbage

Brian M. en

Grado:

El cliente no dejó un comentario.

Amanda P. en

Grado:

El cliente no dejó un comentario.

Jeremy W. en

Grado:

Th service here was outstanding! The drop off and all paperwork was completed within just a few minutes of arriving.

Henry O. en

Grado:

After first calling the location to make a reservation, we were told we had to do so online. We made the reservation and drove to the location 15 mins later to pick up the truck. The cashier told us she was not trained in the Uhaul system. When our reservation did not appear in the store’s computer, she was unwilling to do anything to help (despite the fact that I had already received a confirmation email). The cashier’s attitude overall was rude and unhelpful. We waited for 10 mins until she finally refreshed the computer and the reservation appeared. She did not know how to accept payment and had to call another employee on the phone to help. We left the location with the truck 25 mins after our reservation began. All register employees at this location need to be trained on the UHaul system and should be willing to help paying customers use this service.

Trevor H. en

Grado:

El cliente no dejó un comentario.

Angel K. en

Grado:

Unit cargo bay was not Clean and the wipers were not working.

david l. en

Grado:

very helpful staff

Thea H. en

Grado:

El cliente no dejó un comentario.

MICHAEL K. en

Grado:

The u haul computer system crashed the day that I rented. Only due to the human interaction was this rental even possible. I had a reservation at 10 am in Brunswick New York. They had a truck but not the auto transporter/trailer. They said to try Cohoes New York. They couldn't help me because the computer system was down. I called the 1/800 number & was on hold for 30 minutes. Frustrated I drove back to the where I had bought the car to explain that UHaul had dropped the ball. I'd have to pick up the car at a later time. Frustrated I went to get some food & as I drove by the Brunswick location to express my displeasure at the days events. The lady said that her brother ran the Mikey Mart location in Hoosick New York and they had both the truck & transporter! After another 20 minute drive in the other direction I had some success. Till the computer crashed again. My credit card was charged for the transporter but not the truck. The young man behind the counter moved mountains to help me that day. He called the owner & we agreed that since I was in the system & had all of the information they needed except complete payment. They accepted every penny I had in my pocket that day as a cash transaction. $197.50. I will complain about the whole experience but 2 people helped me that day. The lady at Brunswick & the young man at Hoosick.

David S. en

Grado:

El cliente no dejó un comentario.

Stacy P. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

El cliente no dejó un comentario.