Matt is GREAT !! The entire process was excellent , he kept me informed and saved me a months rent on an empty space after I unloaded at the end of me needing the unit . Will recommend and will use Midway storage again .
rigo n | Overall Experience
Customer Reviews for Midway Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only issue was upper left corner was leaking.
sharisse g | Overall ExperienceBack of truck was dirty with broken glass and with some kind of spilled liquid. Was not steeped out at all. Employee was very kind and helpful.
Adelina MVery nice staff and faculty
David SMatt and the staff were amazing. I fell on hard times and they worked with me!!! THANK YOU MATT! The place is clean and safe. Even with the huge rain storms, no water got in my unit at all! No signs of bugs or rodents either! If I ever need another storage spot, this is the only place I’ll use. Thanks again to all the staff at Midway!
Jonathan L | Overall ExperienceGreat service and staff!
Manuel RThe truck I reserved had a major muffler issue and in need of immediate repair. The vehicle in question should have never been available for service in its current condition.
Jim DThe only thing im going to miss about this storsge is Matt hes the nices and friendlys persin i love how he makes me feel special and my storage was grest perfect size for all my meedv
Irma Z | Overall ExperienceThe man at the front desk is always a good help and very professional
Tony TA Dolly in every truck would be Nice !!😎👍🙏🤞
Dino CRenting was made easy. Pleasant staff. Price could be better but, well, it is what it is
Marie CThey go above and beyond helping.
SCOTT R | Overall ExperienceCustomer service agent was amazing
Sandymarie MMy experience with the storage served its purpose. Thank you
Karen C | Overall ExperienceIn the almost 7 years I had the storage room with Midway Storage. I did not have any problems except one spam call. I called Midway right away and Midway Storage responded back with a call. I appreciate it that and for taking the time in resolving the issue, Thank you very much.
ELIZABETH S | Overall ExperienceGreat customer service in renting and when returning truck
Edith BThe snow could have been cleared off the truck was the only thing that I will have to complain about
Maribel QTold me to make sure the tank is filled a little over 3 quarters of tank or I’ll be charged for gas. I filled it to passing 3 quarters and they still added a 19.48 charge for gas just to run my bill up. I don’t recommend this place plus they say they’re only local and don’t allow you to drop the uhaul anywhere uhauls are because it’s their uhaul and must be returned to them but when I asked about the extra charge they didn’t want to refund me they wanted to refer me to uhaul customer service. Instead of being reasonable and working with me they chose to give me a hard time.
eduardo rMade my move so much easier. Thanks.
Yanett PMatt at the counter was very helpful & courteous
Felix PEverything was great, Matt was a fine representative, polite and helpful
Stanley SI don't have any complaints.
Ronald BN/A
Christopher WGreat friendly customer service..
Felix PI left my keys in the truck
DIONNE LMatt was awesome! Easy to pickup the truck rental and return.
Barbara CHave had to rent multiple times this week, always great service!
GARFIELD RExcellent customer service, easy to use!
GARFIELD RMatt was extremely rude and disrespectful. He also charged me an additional $50.00 “cleaning fee” when the truck was brought back clean. When I called the location to get an explanation, he (Matt) became angry and began to yell at me over the phone then hung up on me. I tried calling back multiple times but he refused to pick up my phone call. I WOULD NEVER RECOMMEND THIS LOCATION OR EVER UTILIZE THIS LOCATION EVER AGAIN!! Extremely rude and unprofessional.
Asalem HThis is a storage place/rental from the first step into the lobby the guy had a attitude of where I parked mind you their gate was open to park in the back he made me take my truck park it on the street even though I had to move stuff from my pickup truck into the U-Haul Sonoma in a situation where I have to park both trucks back-to-back for faster unloading and loading he never steps outside to show me problems damages anything with the truck to check the mileage he never tells me of the scuffs on the truck never gets up from the chair but tells me I cannot do anything on his property I have to go on the street and do all the stuff I have to do
Joel CGreat staff memeber very helpful and made it easy to rent here. Thank You
ESTEBAN CShould not advertise $19.95 since your charge extra $14 for insurance.
martha vThe staff at Midway Storage we're awesome. I highly recommend Midway Storage to anyone. This is the second time that I've used their services. I garuntee that I'll use them again.
Michael L | Overall ExperienceGreat customer service from Matt
ALLYCE HThe truck was in good condition. One thing I would of liked was a tilting steering wheel. I am short and had a little difficulty in seeing over the steering wheel.
CARMELLA DVery pleasant and professional experience
DENNIS OYou were very great the front desk staff was amazing! We would love to rent again! Sorry I been taking care of my sick husband and between moving and packing etc I wasn't able to stop in. Thank you so much for everything. Your front desk guy is awesome and he makes the place truly 5/5 stars!
Angel M | Overall ExperienceThe UHaul representative at this location was excellent. Professional, courteous, knowledgeable.
DAVID EGreat and secure location. Friendly staff.
frank g | Overall ExperienceMatt is great!! Super cool dude! Hey, Matt if you are reading this never forget Frank 😉😉
TINA CNo Issues with my storage needs while I was there. Thank You
ed m | Overall ExperienceNice place .
KEVIN C | Overall ExperienceLoved this storage facility. I have rented here for over 10 years and always found it safe and clean and convenient. Matt was especially kind and accommodating per any requests over the years. Although I’m glad to not have to pay rent anymore, I will miss visiting this location often for my home staging business.
MELISA F | Overall ExperienceNo employee was there when I arrived at my reservation time. I waited 45 minutes for an employee. Customer service on the phone could not explain to me why nobody was there nor could they reach an employee at the site. When the employee did show up finally, he was rude, ignorant and unprofessional. On top of all of that I was forced to rent a large truck when all I needed was a moving van or very small truck due to lack of availability. Overall, I'll rent from Penske next time.
BRIAN Ralways friendly service, will always recommend to friends and family
elizabeth rnice job good friendly personnel
ELIZABETH RSafe and clean, friendly
mary bEasy rental, very clean, friendly
mary bEasy and friendly
mary bEASY IN EASY OUT! RECOMMEND DOING YOUR CHECK IN ON LINE
DAVID REverything good
Omar Balways a great experience
ELIZABETH Rawsomeservice
Elizabeth RRude person at the desk
Brian Pgreat job keep up the good work
elizabeth RBetter customer service from location
Ramses FStaff could be more knowledgeable and more friendly. Simple questions were tough or had no answers. Definitely felt like a dont care about you just rent it and we bill you kind of place.
MARK Mthe customer service, of course the person who attended me that day, very kind and friendly, the only bad thing was m, many would wait for the system that this company has, almost 20 minutes of waiting, just because of an error in the system,
edgar lThe associated at rhis location was rude
Emilio SA bit pricy
Nicolas GYour employee was very good at his job and nice
scott zI had a reservation scheduled for 1:30pm. When I got there to pick up the keys, there was no one at the desk and the building was locked. I had to call customer service, who then called the manager of the store. Then, the customer service wasn't very friendly.
Alexandria Sall good great service good job
jesus gA very good expereance
ROBERT BI would definitely recommend this storage facility to others!
KATHERINE T | First ImpressionsMatt helped me out with my storage needs he is AWESOME
Privacy R | First ImpressionsFACILITY DID NOT KNOW I RESERVED A UNIT. OVERALL EXPERIENCE WAS GOOD
Privacy R | First ImpressionsHad a great experience - no problem setting up.
MARIA N | First ImpressionsI never moved into the unit bc I found a cheaper unit my home. Also I don`t appreciate having my deposit held hostage to complete this survey.
Privacy R | First ImpressionsMatt at Midway Storage was pleasant, professional, and efficient. The process was quick and easy
Privacy R | First ImpressionsMatthew was very helpful and friendly.
Privacy R | First Impressions