Lady there was very professional and friendly
jennifer c
Customer Reviews for Midgard Self Storage Statesboro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Leslie DThis was my first experience renting a truck. The vehicle was clean and easy to drive. I was a little nervous with the drop off because my phone couldn't find my location but the app told me to drop it off anyway. Later I saw emails I missed about pictures but I was frantic because it was dark and raining. A friend told me to video and take pictures which I did in case of issues but there were no additional charges to my receipt so I guess they were happy. I did sweep the cab. We only picked up one piece of furniture so we didn't make a mess of the back. Good experience and I will rent again because it is cheaper than owning my own truck.
Rachel SAttendant was OUTSTANDING. She was super nice and helpful. This was a great experience. Would recommend.
Jason VPut jacks on the trailer. No way to disconnect the trailer from the hitch for the box trailer. I wanted to disconnect and fill it up then reconnect and pull it. Impossible but you have them on the Open trailers?
Hayden WVery friendly and professional
Jasmine Nthe location was good because of the one employee there. But uhaul you have screwed me over. I had a reservation. Truck isn’t available. So I go to Midgard. While on my way there you tell me there isn’t anything available I have to go to metter BUT TOU CHARGE BY THE MILE so it doesn’t make sense. I was so mad but needed the uhaul. The girl at Midgard made it work for me despite it seeming like there was no answer. So I don’t recommend uhaul. But I recommend this lady and her great customer service
kensley bGate was open. No one around. Uhaul app would not open at this site. Dropped tow dolly off without being able to confirm that I had done so.
Randy SThe customer service at this location is the best I have experienced while renting moving equipment. The lady helping me was knowledgeable, kind and friendly. I just wish I could remember her name, she deserves a raise.
Clementina HThe only thing is the inside of the truck did snake like cigarettes
Travis BMy experience was not satisfactory because I was misled to believe the trailer would fit my 60” zero turn. It was picked up at 2:45 pm Saturday and made it to my location at 4:30 for loading. Upon arrival the mower did not fit and it was too late to return because the u-haul would be closed by 5. Anyhow I had to keep until today because they were closed on Sunday as well. I will not use U-Haul in the future because the gentleman did not consider my situation and I will not rent again. Thanks.
LONNIE STruck in poor condition, driver door was very difficult to close, driver mirror wasn’t able to be adjusted, lots of body damage on the truck. I think it’s time for this truck to be taken off the road and replaced.
Alexander COverall experience was great.
Kimberly RThe truck I rented had graffiti painted all over it. The brakes worked but barely. The appliance dolly I rented was in horrible shape. It had bent nails holding the wheels on and the rubber protectors on the rails were loose (causes scratches to furniture). The employee (Eric) was unhelpful in multiple ways. I asked for a better Appliance dolly and he refused. I walked with hin as he inspected the truck initially and he was rude while I was watching. And twhen I asked for clarification of he rental agreement link he sent to me via text, he said "It is the conditions of the rental agreement" with no further explanation other than if I did not do anything it would be an indication of acceptance. I drove a total of 4 miles and while I was at the site, I moved from one house to the house next door (about 500 feet). I needed the truck so my moving crew could move the heavy furniture more easily between houses. When I returned to the rental office I put a gallon of gas in the truck thinking that this would cover the 4 miles I drove. Eric said that I would be charged $18.52 to fill up the tank an additional 1/8th of a tank. He said that since I agreed to the terms of the agreement I would be billed. Since I drove 4 total miles AND I added gas to the truck, how could I possibly. be charged for this? Eric seems unhappy in this job, and he damn sure made me unhappy. My hope is that he reads this review and does something about it, like find a different line of work. Perhaps one that does not involve customer interaction.
charles mHave better customer service it just set me back financially, and mentally.
Patrena BEverything went well except I was shocked at the final invoice.
JAMES LBoth the truck and the car hauler were in poor condition. I blew a tire on the highway and had to wait for roadside assistance. I was told i could get food while we waited for the mechanic and would be reimbursed for it but never got a call back from the customer service who was supposed to give instructions for that. The mechanic told me all the other tires on the car hauler were just as terrible so if I didn’t stop every two hours to let the tires cool down I would have another blown tire. The truck was also leaking transmission fluid. The transmission sounded absolutely terrible and had trouble down shifting the entire drive. What should have been a 10.5 hour drive took me 18 hours. It was an absolute nightmare.
Anthony HThank you
TOM FUHAUL website showed no 26' trucks available at this location. Was told at the location that 26' "one way" trucks are available and used as "in town trucks" because the in town truck is down for maintenance. Was shown a photo of the dimensions of the 20' truck. It was incorrect. This required several extra hours of loading and unloading, and an additional trip in a separate vehicle. We rent several trucks per year. Tried UHAUL as an alternative source, and regret it.
Matthew BVery very happy ..thank you..
Kelly VUpdate the system to reflect when a customer dispute the fuel and a picture was uploaded and an additional fee of 48 was charged for the gas .
Kevin LGreat first experience! I will definitely use them in the future!
Jennifer WExplain to the young working there, tht some of us customers would like to hook a trailer up due to the fact it falls on us as operators of the vehicle if not hooked up right. I asked her 4 times to let me handle it since I drive tractor trailers for a living. She finally moved and allowed me to handle after barking that she does it all day everyday. She would have had my wife moving my truck forward and backward still to this day had I not stepped in. She has bad customer service skills.
Scott GThe gentleman who I dealt with picking up and dropping off provided excellent customer service and was very friendly this is my 2nd time using this location and have recommended it to a few people keep up the exceptional work team thank you
Anthony HGreat service and kind individuals that helped me.
ernest jI had a perfect experience.
Jacek LHave vehicle pulled I Up front for customer. Customer had to walk to the back of storage lot to pick up.
Shontina FThe man gave me the wrong car puller hatch and I'm want to know if I'm get money back and no one wants to answer me. The first packers people tried to miss use me all day waiting and still never came that was Monday. But Tuesday those guys was the boom the were excellent. I feel like I should get a refund 🤔
Cynthia SBetter customer service the person that worked was very rude n tried to charge me for something that I already paid for
Angel MJust for them to check tire and tire pressure.
Dalia II think the gentleman do too much I have a online account with all my info (driver license & credit card) already entered to save time when I get there and I still have to do everything all over again like I have no online account…just frustrating
Dalia IFriendly staff. Clean facility good trucks thank you
Anthony HI got a text alert the truck was ready a day in advance. Thinking it was due to Holiday weekend. Then I get there and that wasn't the case. Well why would I get the text alert a day early 🤷♂️
STEVEN DThe roadway is good but there is a very deep drop off to get to equipment and can cause damage to equipment or vehicle. Got stuck in yard as there is a 15 inch drop off to return equipment. Some parking spaces are very difficult to access due to drop off of roadway.
richard rI returned the rental during business hours. The open sign was on but the door was locked and the building appeared empty. I called the number on the building with no answer. I parked the rental beside another one on the property and left. I didn’t want to park at the gate but there was no other location to park.
Juquetta RExcelente trato y muy eficiente
claudia mOn line information was correct and made getting vehicle very quickly.
richard rMegan provided great customer service
Tonya FWas not informed about filling gas. Tank was not full and wound up paying for 17 extra miles. We estimate d me using 30 miles.When all said and done a $20.00 a day truck cost me almost $100.00. I will not be renting from uhaul again.
Linda BPlease read my comment above for the bad directions UHaul gives to their customers!!!🤬🤬🤬
Robert MI ordered equipment that they told me upon arrival they didn’t have and never had. It really messed up my moving plans
Cydney GOvercharged for blankets and not resolved. On hold for two hours plus trying to resolve double billing and overcharge. One of the worse customer experiences I have ever had.
Darren BClean and professional...don't change a thing!
Donald M9am pickup appt. Turned into a 1 hour wait for a locksmith. Regional manager Christian took the only set of keys home with him the night before. I guess he wasn’t able to bring them back by 9am to open the store. The assistant that was there waiting as well was nice. The truck we eventually got was in awful shape. Duct tape around the steering column, glass broken on radio, and cabin hadn’t been cleaned in sometime between grime all over, scummy seats and smell. I rented plenty before and don’t have huge expectations but some cleaning should be standard practice. Online checkout process has flaws. Gas gauge was not on full but thought it was not accurate…until I filled it up for the next user. The assistant mgr was pleasant and I don’t fault him.regional guy should’ve brought the keys. He had several customers plus the locksmith. I didn’t want to press about the truck.
Marybeth WTh ready at the front desk was very helpful and friendly.
Monica BI was extremely disappointed I was supposed to have a dolly did not have a dolly had to purchase a dolly for 70 bucks the truck was so dirty and disgusting on the inside and the back and I had to buy a tarp before I could even put down my furniture because it was so disgusting we had to take Clorox wipes and try to clean down as much as we could to make the drive as comfortable as possible the truck was very unacceptable but we had to have the truck. Very disappointed that we had to come out of pocket for other things after paying what we have to do or even rent the truck it was very unacceptable
LORI RVery personable and great customer service.
kent lThe service was excellent to me there’s not a thing I will change at that location
SIGNORA CMake sure all location have dollies.
STEPHANIE TThey canceled my reservation after I had already completed my trip no one helped me hook my trailer up I had to repair the light wiring harness myself to get the lights to work I had to call and remake the same reservation before I could return the unit then the recieving uhal dealer couldn't even check the unit in because the rental time start was after the return would have been
DOLEN R