Please have the district manager call me 706-218-7999. Yvonne Adams. I had to call U-haul 2 times yesterday about my truck rental. Still not resolved.
Yvonne A
Customer Reviews for Midgard Self Storage Kissimmee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was only one person working between the storage unit and Uhaul desk and he was busy upstairs when I was trying to check in. Because of this, the front door was locked and my calls went unanswered.
Kathryn OGot to first drop off location Halal Market. Uhaul area in this store was closed. Owner had gone on vacation and we were not notified or assigned another location. After a phone call to uhaul and 45 minutes later we were sent to midguard. Personnel had door locked and did not answer phone number posted on door. After 20 minutes we started filling out online drop off. Personnel finally came to door. Nice guy but after 1 and half hour run around I was furious. Will not use uhaul again.
Matt MExcellent customer service
Yvonne AThe employees are always friendly and helpful. And I’m in and out with what a need in a hurry
Kelly QFriendly and helpful!
VICKIE BIn and out…it was great.
Mark SDarrell and his team excellent in customer service and asking the wright questions to help with the experience of my move. Definitely recommend to any needing a truck to rent. Need back up cam in the bigger trucks. Really like it in your smaller models for safety and parking the u-haul in a safe location. Thank you all
Micheal PTo put a sign in the door when they are going to do the walk in the building, example : Be back in 15 min. . I thought the office was close, other customers left when I was waiting, they lost a sell $
Mirmaliz JDonna was great thank you so much
gabriel rCustomer service at this location was excellent.
Adam BHave someone check if the requested equipment is in the vehicle would be great. We didn't have ours.
NICHOLE AAnthony at the counter was great getting me set up and on my way. He was also great upon my return of the U-Haul which made moving that much less stressful at the end of the day! Thanks
Richard Lwe were not told that we would be getting the key from an outside box. the location was open but locked and the manager took almost half an hour to open the door after we called. we were stuck outside in the florida heat with no updates as to when he would arrive. extremely poor service, but the uhaul functioned well and it’s in a decent location.
ANALYSSA TLuis it’s good customer care and resolve everything for my rental . Five star customer care Luis excellent
Luis MThe young lady whom took care of me was so helpful and pleasant we should have more pl
Denise ZTruck was very rough driving. Had to hold steering wheel left to get truck to drive straight. Very noisy engine. I prayed i would not break down somewhere the whole time i had truck.
Donita KIsaiah was kind and did a good job.
Jorce LFirst trailer had a burned out blinker light so I could not rent it. luckily there was a second trailer, this also had a problem, luckily the guy tried a new set of wires and it worked
James KIn side was dirty..
Roberto vThis provider was very helpful and courteous. I can’t think of anything else except to say that they were wonderful and extremely helpful for first time renters like us.
Judy TNothing this office staff was awesome
Douglas BDid not have furniture dolly available and utility dolly was not in truck.
Van HOnce again nice people friendly and Anthony rocks
Douglas BVery good
Roberto MThis is the second time my pick up location did NOT have the truck I reserved. Day of I had to drive to a second location without warning. At least this time I knew to schedule the movers hours later from my previous experience. They had the truck but not the equipment I requested. The truck was a mess with blanket everywhere. So I left it the same way and I was charged. Plus when I had to pay the price for pick up it was about the same as with all the equipment I requested but without the equipment. The employees at the location were great and as helpful as they could be but Uhaul was not. This again is the SECOND time I’ve moved and had issues with Uhaul. I would leave zero stars if there was an option.
Melissa ROriginal drop-off location was 3791 Oxford drive in Kissimmee. No one there and no way to self checkout. No key drop and the shop at this location is a hukkah pipe store. This is either an outdated location or the owners don't take their Job as a UHaul representative seriously. We will never use this drop off site again. Person at Poinciana location was excellent and is the only reason I would use UHaul in Orlando again.
Michael HThe only thing that I didn’t like was the trailer. It jerked the car every time I hit a bump.
Jw RJennifer was very pleasantll
Amelia JThe customer service agent behind the desk made me wait 25 minutes after I arrived / checked in / paid and was extremely rude and raised his voice at me for asking him to stop taking care of other customers prior to getting my equipment ready for me since I was first. Then had someone half his size proceed to assist me with manually attaching the trailer to my truck without a lift kit. Extremely poor service!
Adam BGet people trained better
michael lNot be so cheap and charge me an extra $0.86 for going 2 miles over the stingy mile limit I was given. I understand going over by like 10 miles or more but come on, it's under one dollar. Implement a mile buffer range instead of pinching pennies out of customers.
Jose PI was told and confirmed that I could drop trailer off and everything was going to be taken care of. Then I got billed for an extra day, even when I returned trailer early!
Cyle VThey never came out to help with anything. The only thing the guy did was take a picture.
Trena CIt was very great experience, I was given the best service, thank you uhaul
Tariq JMore efficient people at counter
Orlando RHave renters sweep out trailer.
Jamey WPut a emergency number to calll in van , if van or truck should break down or get a flat. My van was excellent.
Ricardo DThe app doesn't work properly. I couldn't self turn in the van when I returned it. Wouldn't let me submit the pictures it asked for.
ismael vThings went well. No suggested changes.
LYNNE T