I think you have done a Great job!!!!!!
Bob L
Customer Reviews for Mid City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very friendly staff!
kathy cExcellent service and very kind employee helping us!
Amy KTORI IS THE HOMIE! VERY PATIENT, A QUICK THINKER AND A GREAT COMMUNICATOR. IDC IT SHES OVERPAID BY P&L STANDARDS, GIVE THAT HARDWORKER A RAISE DAMNIT :)
Micah SThank you for the painless experience! Our sales representative was nice. Instructions were clear. Equipment wasn't new but worked well. Things went according to plan!
Joseph LUhaul representative at pick up location in Omaha was great. Had everything ready and completed all paperwork and hiokk up very quickly. She was very friendly and very professional.
Augustus CSeamless rental process . Very helpful employees!
Kim PNothing ever thing was great 👍👍👍👍👍👍👍
Johnnie JThe woman working (I didn’t catch her name) was extremely friendly and helpful! Strongly recommend this location. She was great!
Shannon Sna
Beverly BFriendly, helpful staff!
Benjamin GThe associate was very helpful and the truck I rented was clean and in good working order.
Sheldon BWhen we arrived to pick up the truck, I was afraid I might not be able to get it out due to snow. Due to frigid temperatures and snow, I was not able to do an adequate assessment of the vehicle prior to nor upon return of the truck. I called both customer service and spoke directly with the owner both were very helpful and understanding.
Tracy RI did not have any issues with Mid-City Storage. The only suggestion that I would make is having more convenient hours on work days for those who work during the majority of the current posted hours.
Amber G | Overall ExperienceThe lady that helped me was terrific! She went out of her way when we had a corroded light receiver to get it cleaned up for the lights to work and it was raining. She was fast and friendly!
James GStaff was Excellent!
SEAN CNot clear where to actually drop the trailer.
Regis AShe was helpful and it was really easy to drop the trailer off.
Kylie TThank You!
tavita sHello, this is excellent service from the lady who assisted me!! I congratulate her for her and Clay's excellent service and I recommend this location!! thank you very much for your services!! 👍🏼
VICENTE pThe woman who helped me was fantastic
Sean DThe female sales rep was friendly at first. Brought back uhaul as agreed. The next day was accused of STEALING the uhaul. She became very accusative of me Refused to call police. Tried to charge more. Said 17 cameras were not able to see the return of truck. I think this was an inside job. I am 71 yrs old. What would I do with a 10’ truck?? Beware of this particular facility.
Sharon SThis location was awesome! I rented two uhauls this week, one from this location and another from 90th and Maple. This small but mighty office showed a vast difference in the two rental experiences. The manager at this location was kind, detailed, and thorough. She made the experience breezy, utilizing the information I provided on the online reservation request, printing out the agreement, highlighting important notes, and communicating what was expected of me. Thank you for making moving less stressful!
Sarah BAppreciated that they did the on-line ‘return truck’ for me- so grateful as I totally forgot about it til 4 hours later. The system wouldn’t let me complete it because I wasn’t at the uhaul place- stated address unknown or not found.
Theresa MYour employee at this location-Tory (sorry if I caught your name wrong) is so passionate, friendly, detailed, and extremely helpful. She helped us starting our move with a wonderful and cheerful spirit. Give her a raise or promotion. Thanks!
Zijian QThe gal who helped us when we dropped off the truck was fantastic! Thank you!
Heather AMaybe walk out with customer and show them the controls to the uhaul truck (gear shift and parking brake). They can probably figure it out but explanation would make it easier.
JARON HWhen we pulled in, someone raced out to us to tell us to park the 20ft Uhaul in a tight corner between the building and another Uhaul. She wasn’t rude about it; however, the issue is telling someone who has used the truck TWICE in their 60 years of life versus someone who works with the trucks regularly to wedge it into a tight space. Had the truck been damaged, that would have fallen on us despite being told to park it.
Aliceya Tthe employee helping me check-in/out was great - very pleasant/helpful
Kiely MGreat staff knowledgeable
Shelly SI delivered the truck back by 4pm on Saturday and a charge $20 after hour fee was charged to my credit card. I was not informed at the time of picking this drop off that a $20 fee would be applied. Disappointed of lack of communication and being charged.
Brian BReceived conflicting information at this location by phone vs actual contract when picked up. Was told gas was $5 a gallon if returned unfilled, but contract stated a $30 FEE plus $4 a gallon - huge difference. Was told if dropped off by 9pm and key dropped in box no 2nd day charge. Attempted to do online checking back at 7:55pm but system glitched - finished checking in and dropped off key in box. Next day received statement with 2nd day charged. Called and staff stated they had to checkin so they charged - no record of checkin.. Stated they would have to review security tape "in a couple of hours" and suggested if not happy call Corp and given number. Called corp customer service and they issued credit for 2nd day as they could see checkin started.. Truck also had burns in roof and smelled of smoke doused with Axe cologne. Probably would not lease from this location in future. Would chose a dedicated Uhaul location.
Rebecca EI dropped off the truck after cleaning it and putting in more fuel than was required and still charged $85. When I should only have a $30 extra day fee.
Donald DGreat front desk worker
Barry CEverything went smoothly
Rosemary RThe employee who helped me was incredibly friendly, helpful, and just a delight to talk to. Best uhaul experience I've had. Definitely recommend this place.
Grant NBrean was always helpful and in good cheer!!
Vern S | Overall ExperienceI don't think having the tank left on "0 miles left to E" should be something I should have to worry about when I rent a UHaul. At least put it at 1/4 tank for your customers to be able to plan appropriately. Also, that truck sounds like it needs some work. It really struggled when it was in tow mode.
Kimberly RThe lady open was really late.the u haul truck need to be cleaned and was not properly fueled.the lady blamed the condition of the truck on the previous customer. not to mention that if I wanted to check myself and she said that I needed to go online and do that I don’t understand why you go to facilities only to have to do things yourself I thought that’s why employees were there I shouldn’t of had to use my mobile data in order to get checked in and get a vehicle. It was completely inappropriate after my experience with her I am not very likely to return the U-Haul again or at least this location
Angel EAbsolutely amazing service. Before I could even park someone was out to greet me , offered to park the truck and took care of the whole check in process! Will definitely be using this location again. Absolutely fantastic experience
Peter SHire more people. I don't wanna hear about how y'all gotta do all this extra work because, frankly I don't care. Hire more folks to even the workload.
Connell VThe woman who helped me check out in the store was amazing!! Super friendly. Explained everything I needed. Would definitely go back to this location in the future.
Jennifer KNot accuse customer of stealing and then overcharge them due to your own employees oversights.
Chris KI have rented a u-haul twice from here within the last two weeks. The first time, two weeks ago, I made a reservation on the phone with a gentleman who told me that I could pay cash at this location. Secondly, I asked the gentleman for furniture pads, due to the fact I was moving several mirrors. I arrived to the location to check in at the office. The girl at the front informed me that I couldn’t pay cash, lucky I had my card.. She went over paperwork and gave me the keys. I didn’t think to double check the truck for the furniture pads. The furniture pads were not in there. No big deal! Accidents happen so I just let it go. I now made a reservation two days ago for today. I made the reservation online so I was sure to press the thing I needed; a dolly. I go through the online process, I mark down that I only need a dolly and it says I have a reservation made, great! It then prompts me to pay & suddenly there are two extra items on the receipt. I cannot figure out how to remove those two extra items, so I just leave them. I figured I may be able to use them. The office there closes at 1 pm today, I was aware of that as I was prepared to do the online check-in. I get there, retrieving the key is easy, taking the pictures, open the back and.. there is no dolly. There is no two extra items either. There is nothing. The office was closed so I was unable to ask. I am utterly disappointed in the lack of responsibility at this location. People, like myself, search out these services because we don’t have a truck and a dolly but we NEED a truck and a dolly. It is not a customer’s responsibility to ensure the employee is doing their job.
Alexis CI had a fantastic experience.
jason vThe location is amazing. Friendly staff, that were super helpful. They did a great job covering for all of the mistakes and errors that happen on U-Haul's website, especially with the return. Fix your site U-haul.
Donald ZThis is the best u haul location in the world
AMMAR ANothing Excellent service
Steven JGreat Service and the process was very easy. Thank you!
JOHN CThe attendant was courteous and professional. She took good care of us and we appreciate that.
Jimmy ANothing
Greg SI did not catch the staff members name that helped me out today but she was AMAZING! Today was a very stressful day for me and she made it better! 10/10 would recommend this location
Sophie GTruck worked great. Service was exceptional! Would recommend to everybody!
John TNew customer service in the council bluffs Iowa location. Didn't want to help or intentionally to what I was saying. Just wanted to send me a video. Customer service terrible truck average for old uhaul
Ryan RGreat service
Frank Dthat lady i talked to today after i finished moving was telling me that i have to put in 16 gallons of fuel knowing that i drove at least 12 or 13 miles so i put in 60.00 of fuel and that got to full and she said that if i don't put in fuel i will be charged 5.00 a gallon. that way passed 1/8 of fuel! she did credit me 16.00 but that is not enough! i should be getting my 60.00 back. hope this help. i'm not too happy about this.
Keith WI returned a clean truck. Yet I got charged a 25$ cleaning fee. With no explanation. I've emailed uhaul to ask them why . Got no response . It's automatic charged to my credit card. There's no way to dispute this charge. Since the Clerk at U-Haul tells me to contact uhaul and I get no response. When I tell my friends about my experience Iam gonna to tell them to wait in the lot for the clerk to expect the truck. Don't leave assuming your good cause u will get a 25 charge for no reason like I did.
melissa mExcellent service by attendant. Good truck. Good price
Karen BReceived excellent customer service at this location.
Charles MCheck out online isn’t efficient. Gives you error messages.
Stephanie CTop off trucks with gas. Have customer return truck with full fuel tank
Brian WWeekend access hours were not the most convenient. Extending Saturday hours would have helped me many occasions.
brenden f | Overall ExperienceGreat storage facility! The staff is friendly and helpful.
Emily R | Overall ExperienceHave used them off and on 4 years. Always friendly and helpful!
John W | Overall ExperienceThe storage unit worked perfectly for my moving needs. Facility was clean and safe. Payments were easy. I would recommend storage facility.
Dale A | Overall Experience24 hour access would be ideal - otherwise, great rental experience
Gregory V | Overall ExperienceThe staff were always friendly and helpful! This was a great spot for us and easy to access! Thank you!
Carol R | Overall ExperienceBre is fantastic! Give her a raise!
Austin B | Overall ExperienceThis facility worked perfectly for me. The staff was always helpful and able to answer any questions that I had.Great location. Thanks!
charles m | Overall ExperienceThis was a great storage unit. There's always somebody there when the place is open. That is always a bonus. The people are always nice friendly and I like that the place is clean. I felt my stuff was safe I also felt that it was going to be kept clean. The only downside to this place is I think that they should have longer hours for a graveyard shift. I live in Texas and unfortunately coming back to Nebraska to try to grab my stuff with a little tough. But other than that the place is great if I ever needed another place in Nebraska I would definitely use this place again.
Roy W | Overall ExperienceThank you for the excellent customer service. Very friendly staff.
Carla M | Overall ExperienceAlways professional.
Ali k | Overall ExperienceOverall good but wish your Sunday hours had been extended for Chreighton move-in.
Bruce S | Overall ExperienceWorried about trying to rent a unit for my college aged son when I didn't live in Omaha. It was very smooth process - prompt, courteous, communication! Unit was clean, well lit and secure!
Cyndie W | Overall ExperienceA little further then expected. Nice staff.
Privacy R | First ImpressionsManager was courteous in calling and finding out specifics of what I was looking for.
Privacy R | First ImpressionsNice staff. Good unit where you can pull your car straight up to it. Climate controlled which is nice.
Privacy R | First ImpressionsService good. Access average. Layout adequate, not ideal.
Privacy R | First ImpressionsVery friendly staff. Can bring car directly into the loading area. My only warning is that the 5x4x3 units are located high up. There is a ladder, but still hard with very heavy items.
Privacy R | First ImpressionsThe staff was very helpful, and the storage spaces were clean and as described.
Privacy R | First ImpressionsOn Site staff is friendly, Price is below market rate for conditioned space. downside, limited access hours, and you need to be let in by staff. no gate code. Good location.
Privacy R | First Impressions