Customer Reviews for Michigan Road Self Storage
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2,821 comentarios

9834 N Michigan Rd   Carmel, IN 46032
(N Of 96th St)

Horario de oficina

Siempre abiertos en tu smartphone

Servicios en esta ubicación:

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9834 N Michigan Rd
Carmel, IN 46032
(N Of 96th St)

Servicios en esta ubicación:

Horario de oficina

Siempre abiertos en tu smartphone

¿Qué es 24/7?

Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. Siempre estamos abiertos en tu smartphone con Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Your self-renting process and app is a terrible one.

Joseph K 
Clasificación:
5.0

El cliente no dejó un comentario.

Devora R 
Clasificación:
3.0

I was very pleased the gentleman working the desk/counter at this location - he was 100% willing to help with me. He was very helpful and took the time to do his best to "override" the 24/7 UHAUL technology/feature. As noted, I was using the 24/7 UHAUL rental feature/system and it isn't 100% functional, yet. It isn't "user friendly." I called UHAUL's "technology help desk" in order to modify my phone's settings - so my phone could upload images of the rental van. Leslie (UHAUL phone help rep) wasn't very helpful - and actually became frustrated with me when I asked clarification questions about her instructions that she was providing me during the call. In short, Leslie appeared to be "going through the motions" of her job - and she wanted to "move on" from my call with her. She left my call with her and she, regrettably, never returned to our call and left me "holding on the phone" without providing any help with my technology problem. Leslie needs more UHAUL customer service training and coaching on how to interface with customers/clients who need help with UHAUL's non-friendly technology (i.e., 24/7 feature). Again, the gentleman at the counter was a pro and he "saved the day" by overriding the 24/7 system thereby allowing me to secure my rental van (after 50 minutes on the tech phone call). Thanks... CDC

Dennis C 
Clasificación:
5.0

None. Was great start to finsih.

Monte W 
Clasificación:
3.0

The rental smelled really bad. Lady at counter was not very nice.

Frank R 
Clasificación:
5.0

We had an awesome experience at Michigan Rd Self-Storage. The staff was friendly, helpful and professional. The facility was extreme clean. We would highly recommend.

Jane B  |  Overall Experience 
Clasificación:
4.0

I had an outside parking space for a Travel Trailer. I have only 2 concerns is I found several at different times nails and broken drill bits in my parking space that I had to pick up. The lot needs to be blown off more often. Also, I thought the monthly rental was a little high for outside storage but ended up paying it as they were close to my house. The staff was always friendly and willing to help. Will most likely use them again in the future.

David P  |  Overall Experience 
Clasificación:
5.0

Most helpful, customer oriented, provided exactly what I needed

David L 
Clasificación:
2.0

Air pressure in the tires was low and I was missing the furniture mover I requested on a Sunday pickup and they were closed. My move was very difficult because of this.

Darrin S 
Clasificación:
5.0

Have more options for sizes of trucks.

Julia M 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V 
Clasificación:
5.0

The manager was having difficulty getting the U-Haul software to work on her computer, but, she was able finally to get it to work. Good service!

JOHN A 
Clasificación:
5.0

N/C

Tonja G 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip H  |  Overall Experience 
Clasificación:
4.0

truck was clean, but definitely in need of an engine tuneup and steering.

CHARLES W 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha a  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia K 
Clasificación:
5.0

Was a very successful move. The truck and equipment were excellent. The service was good. Very smooth. Transaction very helpful. I would go again for future moves. Thank you very much Ross.

ROSS M 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelyn J 
Clasificación:
4.0

very friendly staff and easy to rent; physical location is tough to drive through and get to due to tight parking lots and close buildings

ALLISON R 
Clasificación:
3.0

Dropped off at night

SHALINDA H 
Clasificación:
4.0

Great service. Only thing is the location has limited parking for your own vehicle and is a bit difficult to find even when you Google map it

STEVEN K 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T 
Clasificación:
3.0

Checkout on mobile app was the worst experience I've had with such a transaction. I'd almost not use U-Haul again because of it. Clean up the app.

CHRISTIAN Z 
Clasificación:
5.0

Love Sandy and Reed!!! They always take great care of my business needs…speedy check out so I can get on with my day!

Susie M 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian O 
Clasificación:
5.0

El cliente no dejó un comentario.

James B 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R 
Clasificación:
5.0

Equipment was maintained....but could have been swept out. Not a big deal and I was able to do that without any issues.

BRIAN G 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B  |  Overall Experience 
Clasificación:
5.0

Customer service was great. The guy is very helpful.And Explained everything great.

Adisa Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon G 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison M 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia A 
Clasificación:
2.0

I tried to return my van at 7.00 and the app was not working. I tried for 45 minutes. And even tried to change my password. VERY FRUSTRATING. please make sure you do not charge me the extra $20 return fee.

Mark M 
Clasificación:
5.0

Front desk person who was there on morning of the 5th and 6th was very helpful and went the extra step to get our rental to us.

RYAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa E 
Clasificación:
5.0

El cliente no dejó un comentario.

Mackenzie M 
Clasificación:
5.0

Wonderful customer service with such an easy process - highly recommend this location

Ashley L 
Clasificación:
5.0

El cliente no dejó un comentario.

Helene H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T 
Clasificación:
5.0

Just a great experience. The manager accommodated a changing schedule, and the equipment was in great condition and perfect for the amount of items we needed to move. I would highly recommend this location.

Pete E 
Clasificación:
5.0

This place was great for my business. We where able to park our truck with confidence that nothing would happen. Plus the stuff was always helpful and accommodate.

Andres C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C 
Clasificación:
3.0

Truck quality is poor versus other rentals. Home Depot trucks for example are much more modern inside and drive better. Steering very loose in the truck.

Jon G 
Clasificación:
5.0

Easy pickup. Friendly staff. Had everything I needed. Drop off was easy as well.

Brian O 
Clasificación:
5.0

The woman who helped me was very helpful and kind. Great customer service , clean truck and helpful. Gracias

CASSANDRA T 
Clasificación:
5.0

The best place to rent trucks and vans.....

Susie M 
Clasificación:
5.0

Customer service to rent and return was great. No improvement necessary.

David H 
Clasificación:
5.0

Used after hours phone supported dropoff process. Surprisingly painless and efficient.

Jim K 
Clasificación:
3.0

The online checkin is cumbersome to say the least. The office was closed on a Saturday which was scheduled to be open.

MARK D 
Clasificación:
5.0

It was my first time and the experience was very pleasant. Especially, the gentleman that was taking care of the trucks outside was absolutely great. He was patient, helped, and showed me how to operate the vehicle since it was my first time and I was nervous. To answer your question on how to improve, I think is best that when the truck is returned during office hours, office personnel should check the vehicle, mileage and gas with the customer at the time of return. Why let customer leave and check later? Why not verify then so there is no confusion and both parties agree… anyway, I didn't have any issues with my invoice when I received it and I would use the service again if I need to. ¡Gracias!

Arta X 
Clasificación:
5.0

El cliente no dejó un comentario.

Camden C 
Clasificación:
3.0

El cliente no dejó un comentario.

David N 
Clasificación:
5.0

I always appreciate Sandy and Reed helping me out in any last-minute or long-term rental. It's my favorite location and best service….a big part of supporting my bizz….

Susie M 
Clasificación:
5.0

Moving can be a bit stressful, but renting a truck from U-Haul was completely completely hasslefree. Absolutely no complaints

Kerry D 
Clasificación:
5.0

Very clean location and professional staff. Will definitely use them again in the future!

Ryan H 
Clasificación:
5.0

I did not take the unit. I wanted the month free with a U-Haul rental and was informed it was not a U-Haul facility. Even though even this web site is bordered by the U-Haul logo.

Donna R  |  Reservation 
Clasificación:
5.0

Love this location!!!!!

Susie M 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G 
Clasificación:
5.0

We had a great experience!

Donald A 
Clasificación:
5.0

Vehicle was clean, staff was helpful and affable.

Youyan Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman S 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony A 
Clasificación:
3.0

Experience was okay. The U-Haul application was not great. It took over 20 minutes to just get it to work when picking up. My drop off location was also changed without me knowing. I have a confirmation email that has a different drop off location than the one it was changed to on the day of the rental. I had to drop off at the original pickup location, which was thankfully still within 20 minutes of driving distance.

Alexis C 
Clasificación:
5.0

El cliente no dejó un comentario.

Domanique S 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek P 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric L 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie M 
Clasificación:
5.0

Nothing. This location is perfect.

Suzanne T 
Clasificación:
5.0

Everything went smoothly, as planned. Thank you!

Corina M 
Clasificación:
2.0

The people at this location were fine. The app to return the vehicle did not work. It froze up multiple times and would not allow me to enter information to return. I had to call the 24 hour service 4 times to get it returned. I won't use again because of this issue. (Also, my step son said he had the exact same problem with this app).

Jeffrey M 
Clasificación:
5.0

Excellent service

Nabil T 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna N 
Clasificación:
5.0

It’s all good

Purushotan C 
Clasificación:
5.0

Both employees I encountered were friendly, professional and provided outstanding customer service. I will definitely use this location again!

Amy B 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby W 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R 
Clasificación:
5.0

El cliente no dejó un comentario.

David P 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie M 
Clasificación:
5.0

El cliente no dejó un comentario.

Rotimi R 
Clasificación:
4.0

The check in process is too extensive.

Julie C 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND P 
Clasificación:
5.0

Haven't needed a U-Haul in a while. The speed, ease of use, and convenience of the online check-in really made for a great experience.

Ronald W 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard N 
Clasificación:
5.0

I picked up the truck and the gas tank was HALF full and I was told to refill it only 1/2 full when I returned the truck. However, I was running out of time and could not fill the tank back up so I allowed you guys to refill it and I was charged for a FULL tank of gas,, despite not using even close to that.

Stephanie F 
Clasificación:
5.0

Excellent experience!

Michael R  |  Overall Experience 
Clasificación:
5.0

Everything was fine. Reed was very helpful when I needed to rent a van to move a few things.

Richard R 
Clasificación:
5.0

This facility is awesome. Staff is friendly and they take really good care of the property.

Christopher C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Turquoist D 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLINE M 
Clasificación:
5.0

Always an easy experience. Never had a problem.

Michael B 
Clasificación:
4.0

Clean the cars.

Karina V 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO F 
Clasificación:
3.0

The Van rented was very dirty outside - bird poop everywhere and the windshield was full of bug kill - had to clean it when home so could see properly. The tire pressure warning light was on at time of inspecting before taking - talked to the lady and she said it had been inspected on Monday, 8/28 and was cleared as okay. The indicator stated 59 psi passenger side, rear tire. It was lit the entire time and by that evening stated 58 psi; the following morning 57 psi.... I have rented at this location before. I have not run into these issues before. They should really make sure that their equipment is "ready" before a customer arrives. Customer should not have to inflate tires and clean windows so they can safely drive a vehicle they are paying to rent.

Colleen F 
Clasificación:
5.0

Nothing at all the experience was awesome

ABDUL H 
Clasificación:
1.0

El cliente no dejó un comentario.

KairnaJa W 
Clasificación:
5.0

Easy drop off

Richard M 
Clasificación:
5.0

The van was dirty and upon retiring the low tire pressure light came on

Lloyd G 
Clasificación:
5.0

I see no improvements necessary to provide excellent customer service

Michael W 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany J 
Clasificación:
5.0

I have rented here at least two times before. This location is very well run. My complements and appreciation go to the people there. See you next time.

SCOTT H 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O 
Clasificación:
4.0

We have rented a UHaul from here before and the same size (15'). The first one was a pick up and drop off different location and this one was pick up and drop off same location. However the one we just booked had a dolly and bag of blankets zip tied to the truck, taking up valuable space that we couldn't use. If we snipped the ties to get the items out for space, we would be charged. Was this because this truck was for a local move (hence why the items were in the truck)? We chose not to get the dolly or bags, but they were in the truck anyway taking up space we needed to move. I wish they weren't there at all.

Brandion B 
Clasificación:
4.0

Customers are tired after moving. Requiring them to submit pictures upon return is a bad policy. It's just transferring the work the location should be doing to the customer. It's enough to make a customer not want to rent from U-Haul.

Christopher M 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY C  |  Overall Experience 
Clasificación:
3.0

I get I damage from mice, There is a lots there. You should treat!!

bassel m  |  Overall Experience 
Clasificación:
5.0

This is a great storage facility and highly recommend! We would definitely rent from them again!

Scott B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L  |  Overall Experience 
Clasificación:
5.0

Great staff and very polite.would recommend to anyone.very friendly atmosphere.

Samuel T  |  Overall Experience 
Clasificación:
5.0

Overall, an excellent experience! Staff was knowledgeable and helpful, facility was clean and dry.

Stephen K  |  Overall Experience 
Clasificación:
5.0

Highly recommend

Jason C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE C  |  Overall Experience 
Clasificación:
5.0

The staff is exceptional.

Regina A  |  Overall Experience 
Clasificación:
5.0

Move in was simple, friendly and patiently allowed us to try out a few spots that might work for our needs. Move out was on time, great communication. Best place we've rented from hands down.

Shauna A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence Z  |  Overall Experience 
Clasificación:
5.0

We are repeat customers! The staff is always incredibly helpful; and the facility itself is safe, secure, convenient and well maintained.

Mindy M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S  |  Overall Experience 
Clasificación:
5.0

Great storage facility! Staff was great, facility was always clean, and the location was very convenient. Thank you for providing me a safe place to store things while I figured out my next move!

Allison R  |  Overall Experience 
Clasificación:
5.0

A most outstanding facility and storage service that was perfect in every way for our storage needs (with the requirement for all hours access). We have recommended this to others many times since starting our us and appreciate how easy both the electronic interface and working with the staff has been. We appreciate it so much!

Monte W  |  Overall Experience 
Clasificación:
5.0

Top notch people and operation

Holland V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arielle G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabiana G  |  Overall Experience 
Clasificación:
5.0

The first unit we looked at had a puddle of water on the floor so the associate immediately found another unit for me that was completely dry.

Jeff B  |  Reservation 
Clasificación:
5.0

Advise that furniture be covered with a drop cloth, and that mice may gain access to boxes and nest in contents. We did have evidence that mice had been on the furniture, but not inside of it also.

ANDREW C  |  Overall Experience 
Clasificación:
5.0

Everything was great. Thanks.

Craig B  |  Overall Experience 
Clasificación:
4.0

-

ANDREW G  |  Overall Experience 
Clasificación:
5.0

Staff helped my wife load an object to heavy for her to handle herself.

Ryan B  |  Overall Experience 
Clasificación:
5.0

We never used the unit

Josh W  |  Reservation 
Clasificación:
5.0

Good place

JOHN S  |  Overall Experience 
Clasificación:
4.0

The unit was clean and we were able to move in without any problems. My only concern is how slow the gate closes. It's easy for someone to piggyback in and out.

Angela W  |  Reservation 
Clasificación:
5.0

Very clean and great location. Friendly and helpful staff.

ANNE-MARIE B  |  First Impressions 
Clasificación:
3.0

I found a bigger storage place closer to where I am moving and cheaper.Thank you!

Privacy R  |  First Impressions 
Clasificación:
5.0

Outstanding services

Privacy R  |  First Impressions 
Clasificación:
5.0

Smooth process. Friendly and knowledgable staff.

Privacy R  |  First Impressions 
Clasificación:
3.0

I only had the storage from 8/19 - 8/28.

Privacy R  |  First Impressions 
Clasificación:
1.0

We were turned down due to the restrictions of the available space. I`m not happy that my credit card was charged for a denial of service. Please refund immediately.

Privacy R  |  First Impressions 
Clasificación:
4.0

When my reserved storage unit was too small, they helped me to find the right size.

Privacy R  |  First Impressions 
Clasificación:
4.0

I am very happy with my unit and the service. However, I wish this location was open on Sunday. I didn`t really feel safe being the only one on the property when I came on Sunday.

Privacy R  |  First Impressions 
Clasificación:
4.0

Had to wait quite a while to be helped, but unit was clean and easy to get to.

Privacy R  |  First Impressions 
Clasificación:
3.0

Good. Professional

Privacy R  |  First Impressions 
Clasificación:
4.0

Staff were friendly and helpful.

Privacy R  |  First Impressions 
Clasificación:
5.0

The customer Service was excellent. I found the facility to be in exceptional condition and cleanliness. The process to set up rental was very expedient.

Privacy R  |  First Impressions 
Clasificación:
5.0

Manager was veryhelpful. After a 15 hour road trip and Murphy`s Law showing its head it was very refreshing to have someone care about the customer. Great job.

Privacy R  |  First Impressions 
Clasificación:
4.0

The customer service was very good. I don`t have any complaints. The storage area was sweeped out and was suitable for my things.

Privacy R  |  First Impressions 
Clasificación:
5.0

Unit was perfect!

Privacy R  |  First Impressions 
Clasificación:
5.0

Great service.

Privacy R  |  First Impressions 
Clasificación:
4.0

Very clean, really great staff, quick and efficiant. I am very happy with my choice. Gracias

Privacy R  |  First Impressions 
Clasificación:
5.0

Everyone at Michigan Road Self Storage were extremely helpful. They did not mind showing me personally my facility. EXCELLENT SERVICE!!!

Privacy R  |  First Impressions 
Clasificación:
5.0

Nice facility - easy check in.

Privacy R  |  First Impressions 
Clasificación:
5.0

The front office staff was extremely helpful and friendly!!

Privacy R  |  First Impressions 
Clasificación:
5.0

Outstanding facility and service.

Privacy R  |  First Impressions 
Clasificación:
5.0

Great facility! Clean, very secure! Awesome customer service!! Very thorough, attentive and sensitive to one`s time. Had registration paperwork ready to review sign and move in.

Privacy R  |  First Impressions 
Clasificación:
5.0

Very helpful and accomodating to my needs.

Privacy R  |  First Impressions 
Clasificación:
5.0

Very clean. Good customer service

Privacy R  |  First Impressions 
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