Comentarios del cliente para Metro Food Equipment

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Metro Food Equipment

Grado total:

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james D. en

Grado:

El cliente no dejó un comentario.

yang Y. en

Grado:

El cliente no dejó un comentario.

DWAYNE G. en

Grado:

Quick,easy, friendly service.

patrick S. en

Grado:

keep up the good work

shiyu X. en

Grado:

As the website said, I have already finished the check in process, and I can skip the line to get the key. But at first, they donot have the key when I arrived. Next, when I saw a man put the key on the desk, I said I can have this key, I have finished check in. But she just ignore me and let me go to the end of the lane. They said they need do the process for me, so I have to wait at the end of the line. At the end, they didnot do any process for me, just give me the key on the desk. It waste me about 30 minutes. And any other customer think me a bad guy not follow the rule, not follow the line. I won't choose this location, and also advise my friend be away with this location. Good luck for that lady.

theresa K. en

Grado:

I appreciate the location of this Uhaul venue, HOWEVER, I had booked a 9 foot van at this location because it was within walking distance as I am here without a vehicle. During the check-in process the day before, I discovered I was supposed to pick up said van at a location in Dartmouth, not doable and not convenient and incredibly frustrating. I went to the Green Street location to inquire as to what was going on and was told that they had no control over this since someone had booked a 9 foot van prior to my Saturday pickup. Fortunately, the gal who works there week days was able to secure me a 10ft truck for my move on Saturday the 28th, however when I attended to pick up the vehicle, there was a half hour wait due to the technical difficulties the Uhaul employee was having with the system in trying to check vehicles in and sign vehicles out for people. The gal who works during the week came into help with the backlog, I believe, and thank goodness she did as she was a huge help in helping things move along more smoothly and helping in sorting things out with using her phone and/or someone's iPad. The booking system has got to improve. It is part of why I have been reluctant to use uhaul in the past, and why I will probably look at other options in the future.

Jennifer W. en

Grado:

Figure out a way on a way way trip to use padding or at least warn people that you are not able to rent blankets on a one way trip.We had no complaints or issues and found the people involved pleasant and helpful. We understood why we couldn't get padding and luckily we managed but it certainly would have been better to have known ahead.

Birju B. en

Grado:

El cliente no dejó un comentario.

Panjie Z. en

Grado:

El cliente no dejó un comentario.

anju G. en

Grado:

El cliente no dejó un comentario.

Leo P. en

Grado:

Very convenient place and good derviceb

Megan M. en

Grado:

I was unable to use the uhaul as I had expected due to flooding in my apartment. The call centre and local management were very helpful and refunded me my money without any issues.

Ken B. en

Grado:

very helpful / accommodating at a busy time

Magda R. en

Grado:

My trip ended in Amherst NS, I was supposed to drop off the truck in Amherst, for I don't know what reason, the drip off location was changed to Sackville NB. What a hassle!

Heather D. en

Grado:

Would not answer their phone when I was trying to confirm that it would be open on the holiday Sunday. Does not show up as a possible drop off on the system used at pick-up office. Very convenient location, though. Saved me a lot of time and wandering around unfamiliar city streets.

Joseph C. en

Grado:

you fucked up my order so many times I thought I was at a McDonalds Drive through. The worst service, and did even have the right destination, some location on the other side of the province from where I was headed, and now you want to charge me extra for that. IT's bull shit, the whole situation was especially since I booked over a month in advance.

Cory T. en

Grado:

The location was okay where I picked up the vehicle but the process of renting a U-Haul was absolutely disappointing... a representative from Windmill Road Dartmouth call me at 10 a.m. the day before my reservation to tell me that I could not have the vehicle that I reserved 3 weeks prior and I could not have the time slot that I also reserved three weeks prior... The reason I reserve a 15 foot truck is because I have a very steep driveway that I could not get a bigger truck up they offered me a 26-foot truck which would be no use to me.... it took me taking off 3 hours of work and driving from three different U-Haul locations to finally get a hold of a manager and ended up getting a 20-foot truck for 10 a.m. instead of 7:30 as I requested... and also had to Lug a lot of stuff down to the truck because of this steep driveway grade..... when I try to talk to your representatives over the phone at the Windmill location all they could tell me is that policy and they can't do anything about it... One of the worst experiences I've ever had with a big company I would not recommend U-Haul to anyone else nor will I be in any hurry to use your service again if something is not resolved when I hear back from a manager in 3 business days I did file a complaint the policy of calling somebody in less than 24 hours before they pick up their piece of equipment that they've already put a down payment on and reserved is absolute foolishness and probably one of the worst policies... I have ever heard the Green Street what location was average the experience was absolutely terrible

Raymond J. en

Grado:

El cliente no dejó un comentario.

Bryan F. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

jay A. en

Grado:

Great service

William F. en

Grado:

Agent was on the phone outside the facility on the phone with personal call for over 20 minuites before she decided to acknowledge my presence. Unacceptable.

maizi J. en

Grado:

El cliente no dejó un comentario.

Doug B. en

Grado:

There was water running out of the store on the floor. Damage to the roof from a fire and it was raining when we arrived. The poor woman working was walking around in a flooded room. She was nice and pleasant given the circumstance.

Stefanie A. en

Grado:

I tried using my smart phone to check out my vehicle while I was in the parking lot. I don't rmember being notified before starting the on-line process that I needed futher proff of who I am like my passort or a rental agreement. Entering my employer didn't work and I don't carry my passport or rental agreement around with me so I had to stop into the store and wait in line for assistance. I had originally planned to pick the vehicle up after hours. If I had have waited, I would have been stranded because I couln'dt complete the on-line registration without the additional identification. It should be made very clear to people when they make the initial reservation that additional varificaiton is needed for on-line pick ups. When I returned the vehicle it was after hours and the key didn't fit in the key drop-off box. Luckily again, the owner was there outsided of ours so I handed him the key. Had he not been there, I would have had to risk leaving the key outside of the box or in the vehicle and ultimately I would have been leagally responsible if it was lost or stolen. Please fix the drop off so the key faubs fit through the slot.

Nathan H. en

Grado:

El cliente no dejó un comentario.

Norma C. en

Grado:

Customer service staff was polite and friendly

BLAIR P. en

Grado:

El cliente no dejó un comentario.

greg G. en

Grado:

Very friendly and helpful staff.

Roger D. en

Grado:

Booked online, checked in online. On inspection the tires were worn with chunks of rubber out of them. I picked another. At pick up my son was told insurance fee was due, if I wanted it I would have added it to my cart when ordering. My vehicle insurance covers what I'm towed. Difficult process getting refund. We turned in a day early expecting refund but that didn't happen. We booked three days in case we needed it and would never bring back late. We expected refund when returning early. The English link for this survey doesn't work, in Canada I expect French English options but filled the Spanish one out as no other option. This has been a negative experience and if another company is available next move I'll try them.

gordy S. en

Grado:

Amanda was very helpful and an asset to U Haul as an employee. A great representative.

William Brent B. en

Grado:

Advise renters that large U-Haul vehicles cannot go across the MacDonald Bridge to Dartmouth. Cost me $200+ in fines...

Greg S. en

Grado:

Store was closed , literally chains on the door . The folks at pick up confirmed this drop off locale and an online check just prior to my arrival confirmed that the store was open. not so.. I called the main number and the individual I spoke with was quite helpful and allowed to me to drop the trailer there, thus allowing me to resume my other commitments.