Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)

1,125 reviews

1515 Merivale Rd   Ottawa, ON K2G3J3

(613) 317-1871

Office Hours

  • Mon: 8 am–3 pm
  • Tue-Thur: 8 am–4 pm
  • Fri-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(613) 317-1871

1515 Merivale Rd
Ottawa, ON K2G3J3

Services at this Location:

Office Hours

  • Mon: 8 am–3 pm
  • Tue-Thur: 8 am–4 pm
  • Fri-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

josh rawlings 
Rating:
5.0

Customer did not leave a comment.

Colby Bolton 
Rating:
5.0

Customer did not leave a comment.

sausil patel 
Rating:
5.0

Customer did not leave a comment.

SCOTT BROOKS 
Rating:
5.0

Nothing!

Anthony Bakhuis 
Rating:
5.0

Customer did not leave a comment.

Michael Shapiro 
Rating:
5.0

Customer did not leave a comment.

jones jelot 
Rating:
2.0

Trailer was dirty, broken safety chain on the back. I’m upset that there was no location closer to me that had what I needed.

Neil Cory 
Rating:
5.0

Customer did not leave a comment.

Marc Doucet 
Rating:
4.0

Customer did not leave a comment.

brad fleming 
Rating:
5.0

Customer did not leave a comment.

YVAN CAZABON 
Rating:
4.0

There was just a but of confusion re drop off location. But service was quick and friendly.

Neil Chambers 
Rating:
4.0

Some trailers auto needs to be check straps and rachet

Michael St-Louis 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD SHIHAN 
Rating:
5.0

Customer did not leave a comment.

Michael Sobcov 
Rating:
4.0

Customer did not leave a comment.

Kate Higgins 
Rating:
5.0

Billing system is so confused and when it is 19.95/hr why I was charged 78 CAD ?

Hemant Joshi 
Rating:
4.0

Customer did not leave a comment.

Glenn Whitman 
Rating:
5.0

Customer did not leave a comment.

yousef hasan 
Rating:
5.0

Customer did not leave a comment.

Thomas Vitez 
Rating:
5.0

Very helpfull people,

Murat serhat Kececi 
Rating:
5.0

Customer did not leave a comment.

Stephanie Baril 
Rating:
5.0

Top notch service. FAST and friendly. Will definitely recommend!

Martin Callsen 
Rating:
5.0

Staff was very friendly and organized!

Carolyn Guy 
Rating:
4.0

N/A

Joseph Kaly 
Rating:
5.0

Nothing it was all good

francis shecapio 
Rating:
4.0

Friendly staff, vehicle was clean and worked well, After hours drop off was convenient and hassle free. The speedometer was in MPH not KPH which took getting used to.

Robert Linscott 
Rating:
5.0

Customer did not leave a comment.

linda jeannotte 
Rating:
1.0

I called ahead to confirm, and the rep at this location told me my reservation was not mobile 24/7 and I needed to change it to get the key left out for me. My reso WAS already mobile. I called home office and they confirmed the same, and called the gentleman while I was on hold. The rep Manuela then came back and told me that he planned to iust stay until 9:15 pm so no need for a lockbox. When I arrived to pick up the truck no one was there. Doors locked. No info about lockbox or codes. Night time and cold outside. Had to call home office again and went through hoops before I finally spoke to someone who fixed the reso in the system and gave me the lockbox number and code to access the vehicle. Overall terrible customer experience that nearly had me stranded and unable to move my belongings. Additionally once I turned the heat on in the truck there was a faint cigarette smell which was unpleasant.

Jordana Ross 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Bernard 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Bernard 
Rating:
3.0

Customer did not leave a comment.

Michael Goudreau 
Rating:
5.0

Excellent location to rent from. Great selection of trucks, central location, helpful and accommodating staff. Will definitely return here for my next truck rental.

Pierre Bouffard 
Rating:
4.0

The gentle men was very helpful and I would use it again. Thank you

Yvonne Seguin 
Rating:
4.0

The owner was very friendly and helpful.

Caleb Grant 
Rating:
5.0

Customer did not leave a comment.

Dale Robertson 
Rating:
5.0

Customer did not leave a comment.

Vishal Parmar 
Rating:
5.0

Customer did not leave a comment.

Marwan El-khoury 
Rating:
5.0

All good

Mario BLANDON perez 
Rating:
5.0

Customer did not leave a comment.

Florent Labourie 
Rating:
4.0

Customer did not leave a comment.

Jeffrey MacDonald 
Rating:
5.0

The 2 gentlemen working at this location were focused on customer service. I highly recommend this location as a go to location.

Brock Marshall 
Rating:
5.0

Staff were very helpful and kind and helped me fix a mistake with no complaint.

Dean Saroop 
Rating:
5.0

Easy check in and pickup, the truck was there and ready to go, the attendant came out to wipe the little bit of snow was on the truck from the night

Sean McCabe 
Rating:
5.0

Customer did not leave a comment.

Mario Blandon Perez 
Rating:
5.0

Customer did not leave a comment.

pim emile van kuler 
Rating:
5.0

Customer did not leave a comment.

Abdullah Ghader 
Rating:
4.0

Customer did not leave a comment.

J Mark Smith 
Rating:
5.0

My grandson and I picked up the truck around 8am. The service was excellent and the truck was clean and ready to put my furniture in without getting all dirty as it was super clean inside. Yes, I would recommend to my family and friends if they need to move. Thank you very much for an excellent service.

Lisette Wallingford 
Rating:
3.0

Just not as close to my home as others but couldn’t guarantee what I needed

Joe Micucci 
Rating:
4.0

The gentleman working was very helpful.

Cathy Underwood 
Rating:
5.0

Customer did not leave a comment.

Mario BLANDON perez 
Rating:
5.0

Little, if any, improvement is possible. The gentleman who processed my reservation was extremely friendly, polite and professional. He was very accommodating when I requested to delay my pickup time by a couple of hours due to the heavy snowfall and provided me with the newest of his vehicles so that I had the best opportunity to successfully deal with the difficult conditions. His assistant was also very helpful and friendly. All in all a very pleasant experience.

Brian Tychie 
Rating:
5.0

Customer did not leave a comment.

Robert Reeve 
Rating:
2.0

Agent was friendly but abrupt and could not explain that the process for photographing my license does not hold the image on file, in memory or in the cloud. There should be some clear explanation of this procedure. On return he asked me to drop the keys and leave. I told him I wanted a receipt but he was reluctant to do so. After I insisted he experienced an error on the app and suggested I call customer service because he did not know what to do. I said I shouldn’t have so hr called. Turns out he was inputting some details wrong but finally sorted it out. This u-haul outlet is very unkempt and not appealing. It is not a good representation of the u-haul brand. Makes it look, at best, second rate.

Tim Carroll 
Rating:
5.0

Customer did not leave a comment.

Michael Sobcov 
Rating:
5.0

The man behind the counter was so lovely and excellent to work with. Saw/heard him on the phone with a difficult customer while we waiting in line and he was so kind and polite to them too. Highly recommend this place customer service is A+.

Cassidy McCarthy 
Rating:
3.0

End U-Hauls deceptive pricing techniques! Unclear from the outset about how much mileage would cost, when many offers include 100kms.

David Henry 
Rating:
5.0

The gentleman in the office was very nice. He helped me with hooking the trailer up. Pretty sure it is required as part of his job, however, he does it in a very pleasant way.

Brock Marshall 
Rating:
5.0

Customer did not leave a comment.

Orrin-Porter Morrison 
Rating:
5.0

Customer did not leave a comment.

Stephen Palmer 
Rating:
5.0

Customer did not leave a comment.

Greg Toll 
Rating:
5.0

Customer did not leave a comment.

ELVIRA BIGIRIMANA 
Rating:
5.0

Customer did not leave a comment.

fabrice ngabo 
Rating:
5.0

Customer did not leave a comment.

Steve Walsh 
Rating:
5.0

The fellow at the desk was so kind and so accommodating to us. Highly recommend

Satwinder Kaminski 
Rating:
5.0

Customer did not leave a comment.

Caro Overdulve 
Rating:
3.0

Conveniently located and truck was available. Front desk staff was helpful. I wish the trucks came with a full tank of gas so it would be easier to know how much to fill the tank when returning the truck. Truck was not equipped with a snow brush and the windshield was completely frosted over so I had to spend my time ensuring the truck was ready to drive, would have been nice if it was fully ready to go when i got there. the strap to pull down the back door of the truck to shut it was frozen at a strange angle so it go stuck between the roof and the door which made it difficult to close the door.

Miriam Rose 
Rating:
5.0

Customer did not leave a comment.

DOMINIC KELLY 
Rating:
5.0

Great service. Professional, friendly and fast.

Nick Ayre 
Rating:
5.0

Very happy with the service and help I received at this business. I will rent from this location in the future. Thanks, Ron

Ron Smith 
Rating:
5.0

Customer did not leave a comment.

othman hosni 
Rating:
1.0

Cheaky with the gas

Cyril Ijeh 
Rating:
4.0

Customer did not leave a comment.

Kenneth Marshall 
Rating:
5.0

Great service - just keep it up.

COZZY COVERINGS 
Rating:
5.0

No need. Continue doing what and how you handle customer - perfectly

TED BARKUN 
Rating:
3.0

Excellent value for money and convenient location for pick up and drop off. Rental blankets weren’t super clean, but served our purpose. A bit of a hiccup with the equipment, but it was quickly fixed. I would rent here again.

Jodie Francis 
Rating:
4.0

Customer did not leave a comment.

Emmalayne Weir 
Rating:
5.0

Customer did not leave a comment.

Grygorii Simeiko 
Rating:
5.0

Thank you. It was easy to rent from your place.

Louise Larose 
Rating:
5.0

Customer did not leave a comment.

Larisa Averkieva 
Rating:
5.0

All is good!!

Robert Rochon 
Rating:
4.0

I had to put wiper washer fluid in as it was empty and it’s quite necessary this time of year.

Paul Hooper 
Rating:
3.0

Customer did not leave a comment.

John Elliot 
Rating:
5.0

Customer did not leave a comment.

Michael Sobcov 
Rating:
5.0

The staff member was the best. Meeting him made my day. Very helpful, knowledgeable and a kind person. So glad I met him.

Martha Robinson 
Rating:
3.0

I was to pick-up my truck at the Carp rd location. They did not have the truck but there was one at the Merivale location. I even received my confirmation for Carp rd. Wasted my time and money having to drive to the Merivale location. Merivale guy very nice.

greg curran 
Rating:
5.0

Best uhaul service

ABDELKEBIR BOUHAKKOU 
Rating:
5.0

2 days prior, I had my reservation relocated across the city because my normal location didn't have it. Although the short notice of the change was a little inconvient, the person who helped me, called me at 7:30 AM in the morning to inform me of the change. Would have prefered a later call. Other then that, the alternate location was great.

Alexander St-Louis 
Rating:
5.0

Make sure there is a full tank of gas

Kevin Gerbasi 
Rating:
5.0

Customer did not leave a comment.

Lancelot Thompson 
Rating:
5.0

Customer did not leave a comment.

Blair Paterson 
Rating:
5.0

It was perfect, no surprises, great customer service!

Isabelle Brideau 
Rating:
5.0

Awesome customer service!! I don't want to move again but when I do I'll be renting a Uhaul again from this location (1515 Merivale Road).Thank you.

denise redhead 
Rating:
5.0

The service was excellent. Everything I needed for my move was made available to me. Any questions I had were quickly answered. The service representative did everything with a smile. This location gets a 5 out of 5 stars. Well done.

Cye Maxwell 
Rating:
5.0

Customer did not leave a comment.

Shoukat Naz 
Rating:
5.0

Truck just needed. An exterior wash inside was clean. The outside was dirty and it was hard to see through the mirror side mirrors.

Ahmed Monzer Abou Shaaban 
Rating:
3.0

Location was hard to access the first time, telling customers to turn at the light before the location and come in the back way would have saved time. Not everyone lives on their iphone and telling customers that they must use their phone to conclude the rental would have helped. I checked my phone once I got home and found out that I had to check-in once on site. Overall, good experience with U-Haul and would recommend it to friends.

KEN MARSHALL 
Rating:
3.0

Customer did not leave a comment.

Robert Gabel 
Rating:
5.0

Excellent service thanks youssef and his employed

Serkan Senel 
No reviews have been submitted for this location.

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