Customer Reviews for Merivale Convenience Moving Suppliers
(Distribuidor de U-Haul del vecindario)

299 comentarios

1515 Merivale Rd   Ottawa, ON K2G3J3

(613) 317-1871

Horarios de la ubicación

  • Lun.: 8 a. m. - 3 p. m.
  • Mar. - jue.: 8 a. m. - 4 p. m.
  • Vie. - dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 317-1871

1515 Merivale Rd
Ottawa, ON K2G3J3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 8 a. m. - 3 p. m.
  • Mar. - jue.: 8 a. m. - 4 p. m.
  • Vie. - dom.: 8 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great service and nice team

atef A. 
Clasificación:
5.0

This was such a huge help to my moving process and very convenient from online booking to check-in. Thank you to the great staff at uHaul.

Rovin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrey A. 
Clasificación:
5.0

Excellent service at this location. Employees are polite, very helpful and professional. Also great pricing!!!! Congrats U-Haul Luc

Luc P. 
Clasificación:
4.0

Stop calculating in miles and gallons. Very deceiving

Mark K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALID S. 
Clasificación:
5.0

there used to be a Uhaul location in Aylmer Quebec, please bring it back!

Yannick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALID S. 
Clasificación:
5.0

Great place. Amazing, helpful, respectful people to deal with. They are the best in the city for all moving equipments. I recommend them strongly.

HANI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saidou K. 
Clasificación:
4.0

I did not go into this location as we returned the truck outside of business hours. The u-haul app didn't work very well and rejected my pictures the first 4-5 times, which was very frustrating.

Octavie B. 
Clasificación:
5.0

They are friendly, and great service

atef A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALID S. 
Clasificación:
5.0

I used to have really bad experience with U hall when I rented and other location was my first time. and the lady was so rude. this location so far I rented 2 times I have no issues with them and I really liked them and i will continue my business with them.

AJMAL W. 
Clasificación:
5.0

Keep with the people-first approach. When some confusion arose, it was wonderful to have a dealer who worked so hard to clarify things and to make it all work out for me as a customer. A long one-way move is stressful and having it all conclude positively really matters and this dealer was great!

Allan C. 
Clasificación:
1.0

The person at this location has charged me double. We spoke about it on-site, and he mentioned some sort of computer issue. Told me, I will be charged for one day only (I had the equipment for under 24h). Ended up charging me double/not responding to my requests.

BORYS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lexie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henrietta V. 
Clasificación:
5.0

.

RINKESHKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDELKEBIR B. 
Clasificación:
5.0

Very good service

ABDELKEBIR B. 
Clasificación:
5.0

Best customer service 🙂

MOHAMAD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bless A. 
Clasificación:
1.0

Took me over 10 minutes to get the key from the lockbox. The lock being used was terrible. Truck was damaged on the outside, brakes were terrible and pulsated during driving

Aarash R. 
Clasificación:
1.0

The infomation on the website is not correct - pick up was at the wrong time - they could not process payment on the card used for the reservation..... we will look elsewhere moving forward.

Douglas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
3.0

I was there for about 50 minutes because the server was down. Not a huge issue and out of your control I know but i had to repeat my info like 12 times. i also wanted to pick up at a different location but the pick up spot was switched on me without me knowing. This location was much farther than the one I wanted.

Abigail O. 
Clasificación:
3.0

I was charged online and in person for the van so I spent 50$ for no reason and they didn't understand that

Shawn M. 
Clasificación:
3.0

We went to the pick up location on our contract, only to find that it had been moved to this location. U-haul did not contact us to tell us of the change, even though the confirmation email stated that they would call the night before to confirm location. Very disappointed with U-haul for neglecting to communicate such an important piece of information. .

Wayne R. 
Clasificación:
5.0

Customer service was great. The truck ran well. The right passenger side mirror was loose and moved around while I was driving. I didn't notice this until I pulled out of the lot. I called the manager and got permission to use tape to secure the mirror. I tried that and it didn't work. I probably should have returned the truck but I needed it to move. I was unable to use the mirror, making it a little challenging to drive safely by myself (my first time driving a big truck). When there was a passenger with me, he held the mirror in place so that I could use it.

Laura H. 
Clasificación:
3.0

Gas tank was 1/8 full. Gas tank does not have a sign for fuel type.

talip I. 
Clasificación:
3.0

Location was difficult to find and no one was there. Ended up taking pictures to prove it had been dropped off.

Austin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEL G. 
Clasificación:
5.0

Clean truck, and accessible parking lots for larger vehicles.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

They are friendly & great service

atef A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Janelle L. 
Clasificación:
3.0

El cliente no dejó un comentario.

FAROOQ A. 
Clasificación:
3.0

there was confusion upon arrival regarding the pick up. Agent said our trailer was in another location for pick up and that we should have gotten an email regarding this but we did not. But the most disappointing factor was I was charged double what was quoted!! My daughter booked the trailer (in person) and was quoted $206 and when it came time to pay, it was $506 ($60 insurance). My daughter is a student and had a tight budget moving back to Nova Scotia, needless to say, this additional cost was very upsetting for her.

KENNETH C P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre A. 
Clasificación:
4.0

I tried to use the UHaul 24-7, but the website was not able to get my location, regardless of what settings I changed. And there seemed to be no way to then use the service. Fortunately the location was open, and the staff were able to sort out my rental for me regardless.

Gareth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
4.0

no muss no fuss experience - appreciated

Ralph W. 
Clasificación:
5.0

Everything was perfect

ChineloAngela O. 
Clasificación:
1.0

Terrible vehicle. Should not be in the road. Overcharged for gas.

scoot G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quoc Phuong N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK P. 
Clasificación:
5.0

Clean vehicle and good service

Omar I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawit T. 
Clasificación:
4.0

The manager was excellent. Really took care of our needs.. passed all relevant info in a clear and concise manner. The moving vehicle and rented support equipment were clean and in good working state. Merci.

STEPHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clemente P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

Keep things the way they are. The people who work there are efficient, pleasant, professional and helpful.

Hans B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hsiang-Lin H. 
Clasificación:
5.0

Nice service and good staff

MOHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiaofang Y. 
Clasificación:
5.0

Excellent experience all the way around.

Nancy C. 
Clasificación:
5.0

Equipment was attached to the vehicle by the staff which was an unexpected level of service. Friendly and calm staff, welcoming attitude.

George R. 
Clasificación:
5.0

When we picked up the truck the storage compartment had not been swept out and had a lot of wood chips and bark. Otherwise the service was very excellent.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrae P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Naomie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc G. 
Clasificación:
4.0

Booking online was difficult to find the trailer I needed. Kept changing the location when I went to book online.

Scott W. 
Clasificación:
5.0

Super easy online reservation. No unexpected fees. Fast and efficient pick up and drop off Fair prices.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA G. 
Clasificación:
5.0

Everything was perfect. Very quick check in, got keys, filled out online questionnaire. Dropped the truck to the same spot. Returned the key. Pretty standard. Definitely will recommend this location to my friends.

Dmitry K. 
Clasificación:
5.0

Excellent service and friendly

MARWAN A. 
Clasificación:
1.0

The problem was with the trailer. It had two different wheels, and poorly mantained. Service was good, bad matainance.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULINEN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
4.0

The actual cost is always at least three times the quote, which is very common in the moving/rental industry. It's a convenient location, and I'd use the service again if needed.

Wayne B. 
Clasificación:
3.0

- U-Haul trucks and equipment are never clean (not just this location). - The actual mileage of truck was 119284 at the time of pickup, but in my final receipt they wrote 119267 so I was overcharged for about $24. The staff at the location said they cannot change that and I have to call customer service.

Behrouz H. 
Clasificación:
5.0

Got switched location 3 x prior to picking up 1515 location very easy and good experience

Steve W. 
Clasificación:
1.0

I will never tell anyone to rent from this location Your staff are thieves I got the ihaul at a dash over quarter tank drove 13.6 m put $25 of gas in then got a charge for $45 the thief at your store lied and lied and lied. I called head office and they were helping but I was upset and to aggressive at the fact this location stole $45 from me I'll be all over Facebook + yelp + google with my anger + receipt of Gas

Michael P. 
Clasificación:
2.0

I had originally booked a truck at the Cyrville location 2 weeks ahead of my move in date. When I went to pick up the truck, there was no truck available despite having reserved it 2 weeks in advance. I was then sent to the Coventry location where they also did not have any trucks for me. Luckily they were able to at least help and call to see if any other locations had a truck available. I was finally able to get a truck at the Merivale location (1.5 hours after my scheduled pick up time - Merivale location was also much further for me, adding extra kilometers I had to pay for and having to pay extra gas for the uhaul AND personal vehicle). I had to completly rearrange my moving day (which is already stressful enough without all these problems uhaul caused me). I tried calling customer service to file a complaint about all this, only to hear that the reps of my region (Ottawa) would not be available to get back to me until Monday or Tuesday as they were unavailable on weekends... Extremely disapointed with this company. Will not be using their services again.

Camille G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AllanL D. 
Clasificación:
3.0

Location wasn't ideal for me as there were much closer uhaul plac

Gordon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHNAELGEBEYEHU B. 
Clasificación:
5.0

Very good service

ABDELKEBIR B. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAYMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saidou K. 
Clasificación:
5.0

Great Customer Service at this location. I woyls use them again and recommend to friends

Mauro C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam T. 
Clasificación:
5.0

The Employes very helpful

Serkan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney A. 
No se han enviado comentarios para esta ubicación.

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