Customer Reviews for Men From Mars
(U-Haul Neighborhood Dealer)

185 reviews

1647 Menominee Dr   Rhinelander, WI 54501

(715) 453-3118

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(715) 453-3118

1647 Menominee Dr
Rhinelander, WI 54501

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Chad Wandler 
Rating:
4.0

You changed pick-up location without providing notice. That started off my day that ended in a mess, thanks to U-Haul

John Armentrout 
Rating:
5.0

Customer did not leave a comment.

Brian Willoughby 
Rating:
3.0

Customer did not leave a comment.

Jay Nickerson 
Rating:
5.0

Customer did not leave a comment.

Thomas Gohre 
Rating:
4.0

Customer did not leave a comment.

Matthew Bushman 
Rating:
4.0

Customer did not leave a comment.

bob rawlins 
Rating:
2.0

It was very difficult to find a place to park the truck and still not sure it was parked in the appropriate location. No signage at all to indicate where to park.

Jeanette L Hawkinson 
Rating:
5.0

Super helpful

Greg Grelecki 
Rating:
5.0

Customer did not leave a comment.

Richard Tubutis 
Rating:
3.0

Tried to call before dropping off and the phone mailbox was full. Unable to confirm someone would be there.

Lisa King 
Rating:
3.0

The last two times we have rented they weren't there at our appointment time. We had to call a number and then wait 20 minutes for them to show up.

Jeremy Vander Galien 
Rating:
5.0

Customer did not leave a comment.

Bill Klaver 
Rating:
5.0

everything went as planned. thanks,

Gary Buntrock 
Rating:
4.0

Customer did not leave a comment.

joe peek jr 
Rating:
5.0

Check out was quick and he was helpful.

Michael Evelo 
Rating:
5.0

Customer did not leave a comment.

Nicholas Schiefelbein 
Rating:
5.0

So, when the clerk took me out for the unit it was not in the yard, so she indicated she would change the reservation to a different unit, Not a problem for us, however when she came back, I asked her if I would get a new condition test prompt like I did for the first unit and she said, "No". She said, "She switched the unit, and I was all set to go". We did not have a problem, but if we have to inspect the first unit, which was missing, and do a text reply, then why not the replacement unit? My thought is we were driving a unit with a different plate number, but were to do a damage check on a unit that was not there. Just seemed like a gap in the procedure. Also we had to wait about 20 minutes because of the slow computer.

Gary Allen 
Rating:
4.0

Everything went very smoothly and the equipment was in very good shape. The attendant was extremely helpful and efficient

Robert Thomas 
Rating:
5.0

I had no problems with my rental. The trailer I reserved was ready to go, and both the check in and return were handled quickly.

Kevin Magee 
Rating:
3.0

Customer did not leave a comment.

Nancy Kremsreiter 
Rating:
2.0

Our pick up process was the most complicated U-haul pick up I've experienced. The original trailer assigned to us was broken and did not have working lights. It was also located way in the back of the property and was not easily accessible. After the complicated process of hooking it up, it was found that the trailer lights weren't working. Luckily, there was a newer trailer available and we were switched to that model. We had to return back to the far end of the property to then hook that trailer up. This whole process took close to an hour for pick up. If we had been on more a time crunch for our U-haul usage, this would have set us back greatly on our timeline. In the future, it would be nice if this U-haul dealer would have tested the trailer prior to our arrival and have it ready in a more accessible location. The customer service was friendly and the attendants were apologetic for our experience, but it was the lack of prior planning and preparation that created our negative experience.

Meghan Retallick 
Rating:
5.0

Nothing it’s great

chuck lightfield 
Rating:
3.0

PICKED UP LATE DUE TO MANAGER OPENING LATE AND WAS HOPING TO PULL A DOLLY BUT WAS OUT OF STOCK. AFTER RENTING THE CAR HAULER AND PULLING I WAS GLAD FOR THE CHANGE AS IT PULLED VERY EASY AND WAS VERY EASY TO USE. I WOULD RECOMMEND IT OVER A DOLLY.

Ronald Roe 
Rating:
5.0

Wonderful family and equipment was in perfect condition

nicholas grass 
Rating:
5.0

More inventory, particularly, pickup trucks.

Lawrence Cwik 
Rating:
5.0

More specific instructions on where to park upon rental return after hours

Terrence Asplunde 
Rating:
5.0

Very nice lady!

MELISSA GRODRIAN 
Rating:
5.0

Customer did not leave a comment.

ROHM BLOEDORN 
Rating:
5.0

Customer did not leave a comment.

james obrien 
Rating:
5.0

Customer did not leave a comment.

Jamie Eyre 
Rating:
3.0

No one was present when I dropped off the trailer.

Jack Sorensen 
Rating:
3.0

Customer did not leave a comment.

jeremy erickson 
Rating:
5.0

Customer did not leave a comment.

Taylor Wolfe 
Rating:
5.0

Very easy to rent and be on my way. Super-helpful and friendly staff. I've rented twice and will rent there again if needed.

Scott Burditt 
Rating:
4.0

Customer did not leave a comment.

bryan cleveland 
Rating:
5.0

Customer did not leave a comment.

Thomas Helms 
Rating:
4.0

Customer did not leave a comment.

James PETERSON 
Rating:
5.0

Customer did not leave a comment.

THOMAS ROGERS 
Rating:
5.0

Customer did not leave a comment.

Matt Cogger 
Rating:
4.0

Customer did not leave a comment.

Joe Matter 
Rating:
5.0

Customer did not leave a comment.

Lee Lindberg 
Rating:
5.0

Very friendly people at this location.

Michael Eichman 
Rating:
5.0

Customer did not leave a comment.

Michael Walters 
Rating:
5.0

I had great service

John Sheets 
Rating:
4.0

Customer did not leave a comment.

Terrence Galles 
Rating:
4.0

Customer did not leave a comment.

Joel Quaden 
Rating:
5.0

We received exceptional service. Pick-up and drop off were totally smooth. I’d absolutely recommend Men From Mars and when we need to rent again we will be back.

Frederic Hawley 
Rating:
5.0

Customer did not leave a comment.

Troy Sankey 
Rating:
5.0

Customer did not leave a comment.

John Kandell 
Rating:
5.0

Customer did not leave a comment.

William Weston 
Rating:
5.0

Customer did not leave a comment.

CLINT ROBERTS 
Rating:
5.0

The owner, a lady was so cordial and accommodating. The facility is very accessible and they have access to anything you need.

Jim Walker 
Rating:
5.0

Customer did not leave a comment.

Bruce Bowers 
Rating:
4.0

Check equipment before rental.

laura greenway 
Rating:
5.0

I don't know her name, but she couldn't have been more friendly or accommodating. Other U-Haul locations are closer, but I might prefer to use this location for future rentals because of the customer service provided.

Frank Lindberg 
Rating:
5.0

Customer did not leave a comment.

Laura Dreibus 
Rating:
5.0

Weren’t overly concerned out the cab being so bouncy. Did remind me that I was driving a big vehicle. I have driven them before but was concern by how hard it shook.

Amy Pinkos 
Rating:
5.0

Customer did not leave a comment.

Marilyn Borger 
Rating:
5.0

Customer did not leave a comment.

Joseph Ciontea 
Rating:
5.0

Customer did not leave a comment.

Berine Thompson 
Rating:
5.0

The staff was extremely helpful, knowledgeable and friendly. We couldn’t have received better care. They ensured we had the safest trip possible. Men from Mars are simply the best.

Larry Tagli 
Rating:
5.0

Customer did not leave a comment.

Gregory Wilson 
Rating:
2.0

We had a hard time getting the truck because we were sent to 2 locations. First was closed. Final location in Harsha "Mem from Mars" was excellent.

Candy Sorensen 
Rating:
5.0

Customer did not leave a comment.

SCOTT EKELBERRY 
Rating:
5.0

Thank goodness the end result was a good one

Frank Tortorella 
Rating:
5.0

Very helpful and friendly, I recommend them for your moving needs.

craig balistrire 
Rating:
5.0

waiting for me friendly and helpful

Andrew Millett 
Rating:
5.0

Customer did not leave a comment.

Leslie Stevens 
Rating:
5.0

Customer did not leave a comment.

Kurt Hoppe 
Rating:
4.0

This survey does not allow me to share my dissatisfaction with the trailer. The interior dimensions of the 12'x 6' trailer are NOT listed accurately. This made a huge difference to us since we measured and plotted out what would fit where and one or two inches made a huge difference. The problem is that the side bumpers and the ceiling reinforcements are not taken into consideration. If we had known the true inside dimensions, we would not have rented the trailer -- we probably would have rented a larger truck. Now we are forced to make a second trip. Not happy.

Christa Myers 
Rating:
5.0

Mike at Men from Mars in Harshaw was great. Very friendly and personable. I am glad that we had a chance to meet. The drop off was very smoorh.

John Ippen 
Rating:
5.0

Customer did not leave a comment.

Clint Morrill 
Rating:
5.0

Customer did not leave a comment.

Keith HILGERS 
Rating:
5.0

Customer did not leave a comment.

KEvin Bradley 
Rating:
5.0

Customer did not leave a comment.

Gregory Myers 
Rating:
5.0

Customer did not leave a comment.

John Schlabach 
Rating:
4.0

The online drop off was very convenient for me

Chad Pichler 
Rating:
5.0

Exceptional help. I’ll use them again for sure

Donald Kretlow 
Rating:
4.0

Customer did not leave a comment.

Jim Thomas 
Rating:
3.0

Customer did not leave a comment.

James TULLBERG 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Bacci 
Rating:
5.0

Customer did not leave a comment.

Robert Griffin 
Rating:
5.0

Nothing. All good.

Kent Long 
Rating:
5.0

The owner went out of his way to see that I had. 15ft. truck for our moving, as to the 10ft truck which all he had left in smaller trucks. It is service like that, which I greatly appreciate. Thanks again!

Denis Zielinski 
Rating:
1.0

Most uncomfortable vehicle I have ever driven in

Rich Janco 
Rating:
5.0

Customer did not leave a comment.

Donald KRETLOW 
Rating:
5.0

Thank you

Mary Jo Wolf 
Rating:
5.0

Nothing. I was very pleased with the customer service and overall experience with local office.

Denis Zielinski 
Rating:
5.0

I was very upset to see that I had to drive 15 miles out of my way to drop off the unit. I was 1 mile from my local dealer.

Scott Pockat 
Rating:
5.0

Customer did not leave a comment.

Daniel Rickel 
Rating:
5.0

Customer did not leave a comment.

John KATZ 
Rating:
4.0

Customer did not leave a comment.

Chad Cox 
Rating:
2.0

Customer did not leave a comment.

Yvonne Peterson 
Rating:
5.0

Customer did not leave a comment.

Richard Retzlaff 
Rating:
2.0

Children not allowed to take paper out of the printer while I'm trying to get a paper receipt. I had to wait while their child took paper out to draw on. Very rude people

Edward Paczkowski 
Rating:
4.0

Customer did not leave a comment.

MARK PECHACEK 
Rating:
5.0

Customer did not leave a comment.

KENNETH LUECK 
Rating:
4.0

Rented a enclosed trailer from this location after renting another one from pukall lumber and hardware which had a locked up wheel which was smoking down the road one block from the store. Thank heaven Men from Mars location keeps their equipment maintained.

David Warmuth 
Rating:
5.0

Nothing, I found the team to be very helpful and personable

Donald Conner 
No reviews have been submitted for this location.

Additional Services at this Location

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