At no fault of the dealer, this pickup was a disaster and extremely stressful. I reserved a trailer a couple of days ahead of time, and when we came to pick it up, they didn't have it on site. I called the other dealer in town, they didn't have the right one, either. We had already driven 20 minutes out of our way because online said this was the closest location to have what we needed. I ended up having to downgrade my rental, which was a pretty large inconvenience for us. The whole ordeal put us way behind schedule and kind of ruined my plans for the day. This is not the first time I've had this happen, and because of this situation being more than a one time fluke, I will no longer be using uhaul for my trailer/moving truck needs. The gentlemen at melody muffler was the only saving grace through the experience. He helped us with the new order, and assisted loading. 10/10 recommend that dude in particular, but I'm fed up with uhaul. If I knew how to get a refund, I'd be doing it, because the experience was incredibly stressful and inconvenient, the opposite of what ya'll are suppose to be.KENNA MICHELLE R.
Customer Reviews for Melody Muffler
(Distribuidor de U-Haul del vecindario)
Hermiston, OR 97838
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Douglas S.
Actually let them rent the truck that they reserved and had a confirmation email from. The truck was in the lot, and I was refused the truck. He did offer to rent me a bigger truck for more money, while keeping the money from the 1st truck. This was a horrible experience and everyone I know will hear about the lack of customer service and actual stupidity involved with this transaction.Steve R.
El cliente no dejó un comentario.Lonnie C.
El cliente no dejó un comentario.MICHELE A.
Easy to work with.GEORGE E.
The gentleman working with me was personable, and efficient!David F.
The people at the location were helpful and friendly. I don't hold them responsible for the truck problems. It had issues wandering at highway speeds and it wasn't loaded anywhere near capacity and it didn't matter if it was full or almost empty. The front tires had wear patterns suggesting alignment, tire, or some kind of suspension problems. One of the rear outside duals had the same wear, so it must have been a front tire and was moved to the rear. It should be taken out of service until the problem is repaired. The rest of the truck was fine, It ran very well, loaded or unloaded, brakes were fine, A/C worked, radio worked. The only negative was the front end. Probably no one caught it before because they aren't used to driving trucks and assumed it was normal.The tire wear says otherwise.ROBERT FRANCIS T.
El cliente no dejó un comentario.WALTER A.
Very professional and friendly. The equipment was safe and well maintained, and the owner was very happy to help. We will recommend this place as well as use them again.CHERYL G.
El cliente no dejó un comentario.STEVEN H.
El cliente no dejó un comentario.RYAN H.
We had problems with the reservation... he put the reservation down for the wrong day.. so we were almost not able to get the trailer to rent..JOYCE E.
You didn't ask the right questions- I "reserved" a truck from a location in Richland WA at 7am for pick-up, only to find the day before that I could NOT get the truck until 3:30pm. I reserved it for 7am because I knew packing would take ALL DAY. I asked about the "reservation" only to find thats not really what it is and the only available truck of my size wasn't available until 3:30pm. So just what good does it do a CUSTOMER, to "RESERVE" a truck, if you are not going to have one available? I ended up having to drive to Hermiston the day before, to get the needed size of truck. Inconvenient as I was on a timeline with a cross country move, not to mention the extra gas to drive it back to where I needed to pack. Your prices have gone thru the roof too! $2600 for a one way move?? But what choice do people have? You know this, that's why you jack up the prices- those of us that need it, have to pay. You did the same thing to me at my destination with storage units, was going to store at the return facility, "reserved" two units, only to find the same thing, its not really a reservation. So I again had to scramble to find storage at my destination. That doesn't work well for people who are moving cross-country! I can't just hit the road with an entire household and just hope to find storage when I get there. How then would a person, a few weeks out from a move, ever rent your storage? You didn't give me the option to pay as soon as I "reserved" the units, so my assumption was my "reservation" would hold the units until I got there. You definitely DO NOT work well for those moving long distances. Next time I will not even consider U-Haul for my needs. Also will convey to friends and family how your services really work (or more accurately) don't work. I know you don't care- you probably don't read the comments, you already have your money and people still need your service. The location I picked up the truck at- the man was quite friendly and I was out of there in under 30 minutes, thank god he knew what he was doing.CHERYL N.
El cliente no dejó un comentario.LARRY D.
El cliente no dejó un comentario.LOUIS S.
Nothing to improve! Excellent service, would do business again. Wonderful owner with nice a sense of humor, which is appreciated during these hard times we are facing.BENJAMIN S.
El cliente no dejó un comentario.SANDI MICHELLE C.
I originally ordered my uhaul to pick up in Pendleton. The day before my scheduled pickup I received a call telling me to pick the truck up in Hermiston, 30 miles away from Pendleton. Got charged for those extra 30 miles too. I had to arrange for a ride, spend extra money for gas and pay for the extra 30 miles. Really bad service.Kelly O.
Very easy to deal with.ROBERT K.
The drop off service man was very nice. Stayed late to check us in. Thank You.PASTOR RAFAEL G.
Only drop off location available. Still annoying with no personnel available but returning a truck is much easier than getting one.Cynthia T.
El cliente no dejó un comentario.LOYAL B.
The inside of the trailer was dirty/not spot out. I rented on line and someone else had to pick it up but you didn't charge the card I used online to reserve it. You made the person who picked it up pay. What was the point of putting in credit card to reserve if you charged it nothing either before or when it was picked up?CRAIG D.
The truck we wanted was not there we had to downsize causing us an inconvenience.Jerry M.
El cliente no dejó un comentario.JAMES HENRY B.
This location was not close to me. I had to drive 76 miles round trip to find a utility trailer because web site didn't show any near me although I live in town much larger than where I got the trailer and with multiple Uhaul locations.Steven P.
El cliente no dejó un comentario.Marilyn C.
El cliente no dejó un comentario.Dan T.
El cliente no dejó un comentario.Kathy O.
El cliente no dejó un comentario.Daniel P.
Personnel was rude and made the rental process difficult.Michelle E.
The people were nice and friendly. BUT my truck was not there when I went to get it. I was supposed to have a truck in Pendleton OR, they had no truck for me and I was instructed to drive to Hermiston OR for it and they did not have a truck either. I was on hold 45 minutes with customer service. POOR experience.DEBORAH R.
Pick up and drop off were very fast! Very friendly people, easy process. Will rent from uhaul at melody's muffler again!KAYLA JANE M.
The trailer was supposed to be ready to picked up at 9:00 am. I arrived at that time and was told the trailer wasn't there and I should get a cup of coffee somewhere and come back later. I told the person that I had reserved a 4 x 8 trailer and he was totally unaware of it. I came back at 10:00 and still no trailer. A little later, another customer returned a 4 x 8 trailer and that was the only 8 foot trailer on the lot. I went through the rental process and he was in a big hurry to get me out of there. He forgot to give me the 10 moving blankets that I had rented and i had to make another trip back to pick those up. It was definitely not a pleasant experience. The equipment was fine, but the process left much to be desired.FLOYD S.
El cliente no dejó un comentario.ADRIAN O.
I have rented befor from this establishment and always very helpful and patient.TERESA RAY W.
El cliente no dejó un comentario.Loyal B.
El cliente no dejó un comentario.Tim K.
El cliente no dejó un comentario.KEVIN ANDREA B.
El cliente no dejó un comentario.ANDREW DALE M.
I hate your electronic return system. I needed to enable location services on my device. I hate doing that. I hate your threat to charge $20 to not use the electronic service. If there is another convenient rental service , I will use them preferentially every time because of your web return service.WILLIAM P.
El cliente no dejó un comentario.EDWARD S.
This guy just works out of his very messy garage but he's nice and gets you in and out quickNILA G J.
El cliente no dejó un comentario.KURT J.
Tried to reserve on line. Received a call the day before, was told Hermiston did not have any available and that the next closest was in Pasco. Told lady to cancel reservation. Went to Hermiston location the following morning and rented what I needed.JOSEPH W P.
El cliente no dejó un comentario.ROBERT WILLIAM E.
Give the proper maintanance to the trucks,the one that I got had no ac or heat.LUIS ENRIQUE G.
El cliente no dejó un comentario.Angie H.
El cliente no dejó un comentario.Gordon D.
El cliente no dejó un comentario.Ray N.
El cliente no dejó un comentario.CLARENCE WADE A.
Sorry unkempt garageJEFFERY J.
Get a pick up/drop off location closer to the freeway, one that is a lot cleaner with an office that's not so dark and dirtyRICHARD C.
Make sure the correct mileage is entered in the contract.Kelly P.
I wish there was a way to stock U-Haul supplies such as boxes, etc. at this location.ELIZABETH ANNE S.
El cliente no dejó un comentario.KATRINA O.
The kid who filled out the contract at melody muffler made a type o mistake and said.i wanted the truck to go from imbler to Elgin 6 miles and charged me 400 dollars for 1/2 a day in my on-line application says I needed the truck to go from imbler to enterprise for 1/2 day I turned in the truck on time and ful of fuel and even after I straightened this out between melody muffler and DJ auto today DJ auto tried to bill me for 84 dollars more and it states clearly in my on-line contact I wanted the truck for 1/2 a day from imbler to enterprise please straighten this outEdward M.
El cliente no dejó un comentario.Jason V.
Exceptional customer service! I wish everyone was this nice and helpful!KATHLEEN L.
El cliente no dejó un comentario.David S.
3rd time returning customer. Always a pleasant, efficient, hassle-free experience. Guys are knowledgable, helpful, and easy to work with when picking up or returning trailers.SEAN MICHAEL M.
El cliente no dejó un comentario.RENEE C.
Not charging $28 a day for insurance that's for sure maybe give a weekend package deal if you're renting for 4 days or what not and check the gas gauge when you're not sitting on a goddamn inclineJAYSON LYNN E.
Rig was not full of fuel when I picked it up.Bob H.
El cliente no dejó un comentario.MARLENE RAYE T.
El cliente no dejó un comentario.TODD J.
Over priced but what's not these days lol. what else can you say but supply and demand when u need it they have it. A car Dolly should not cost as much as it cost to rent a car milage or not.reece W.
El cliente no dejó un comentario.Kandace S.
El cliente no dejó un comentario.Carl T.
I do have a major issue with reserving equipment at a specific location (five minutes from my home) and then getting informed a few days before my pickup that the closest location to get the equipment is over an hour away. After explaining that wouldn't work to a rep he then found a location 35 minutes away. You need to specify more clearly on your web site that desired pickup locations or anything even close is NOT guaranteed. BIG BOLD LETTERS ON YOUR WEBSITE WOULD BE BEST!James H.
El cliente no dejó un comentario.Shannon L.
El cliente no dejó un comentario.joe S.
The place is a dump, but the employee/owner seemed knowledgeable.Shari B.
good jobjames B.
El cliente no dejó un comentario.ELMER H.
In this rental, the agent, Melody Mufflers, was courteous, got me setup with the rental quickly and I was on my way. Drop off at the same location was quick and easy. JohnJohn R.
Update all retailers computer systems so others don't go through what I went throughdavid D.
Rented for 1 day, got charged for 2 days. They won't fix the overcharge. Go someplace else.charles S.
El cliente no dejó un comentario.BRANDON D.
Customer service that isn't rude, this location was great. But the customers service rep I spoke to on the phone was I considerate and rude. Uhaul has no right to change location of pick up 40 miles away. And just expect customers to deal with it. You should of never accepted my reservation if you could not fulfill it. Embarrassing and certainly not keeping your promise.Mike C.
El cliente no dejó un comentario.dean M.
El cliente no dejó un comentario.Doug G.
El cliente no dejó un comentario.alberto M.
The truck had dog food pieces as well as pine needles, and small branch pieces in the back. There was a light on indicating the tire pressure was low. I was told buy one of the attendants that they had to replace a tire recently. I have had the same experience with my trucj, so I ran with it.Bryan C.
The gentleman was approachable and down to earth very common sense and service oriented. Will continue to do business here.Miguel O.
El cliente no dejó un comentario.Maria D.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Rebecca P.
Drop off location when closed. No dolly inside.Linda W.
I rented a 6 x 12 utility trailer and the attendant incorrectly hooked it up to my truck. Blinkers were reversed. Upon returning the trailer 24 hours later, there was nobody at the location. The doors were closed and locked, open sign was turned off. I waited for almost an hour for someone to come and receive my rental. Eventually the owner arrived and I asked him why they were closed. He said they were on a lunch break. Who closes down for an hour lunch break after being open only an hour and 15 minutes? They are supposed to be open from 9 o'clock till 5 PM, I arrived back there with my trailer at 10:30 AM. I did not believe that they were on a lunch break, I believe that he was late to getting to work. To make matters worse, I was double charged for my rental. While I was waiting, two people came and went wanting to rent a U-Haul. If he was open, he would've had sales. I would NOT recommend this location under any circumstances. Never lie to a customer. Extremely poor customer service.PAUL H.
It's dark, dirty, dingy. Really it's the only location in Hermiston.Mark D.
Super fineJeff D.
Had a bit of a problem picking up the truck, the gentleman behind the counter was saying that my reservation wasn't showing up. After him making a few phone calls it was cleared up. Also FYI, if you are doing a pickup in person (not mobile) the building is very dark and sketchy when you first enter and his desk is at the very back. But once inside the gentleman at the counter was friendly.Andrew H.
Truck was not clean inside. My son had to sweep the crumbs out of the cab and wipe it down inside. Bad practice due to Covid-19.alana C.
El cliente no dejó un comentario.Michelle Q.
El cliente no dejó un comentario.jessica T.
Friendly staff.Maggie H.
El cliente no dejó un comentario.Ken G.