I used a drop hitch on my truck to tow the trailer I rented from Uhaul. I told the technician I have a 6 inch lift so I attached the 5.5â€ drop hitch. Your technician took one look and said it was fine. Later that afternoon I bottomed out going over a cattle guard and almost crashed and died when my trailer became detached while driving.JACKSON PHILLIP C.
Customer Reviews for Medford Autocare
(Distribuidor de U-Haul del vecindario)
Medford, OR 97504
(1/2 mile North of Wal-Mart on Hwy 62)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great experience, thank you !!!Vicki B.
El cliente no dejó un comentario.Melissa M.
very helpfull people at this location. they are the bestDOUGLAS D.
El cliente no dejó un comentario.Christine A.
El cliente no dejó un comentario.Reuben W.
REALLY OLD TRAILER!!! VERY NOISY AND BUMPY RIDING BEFORE LOADING.Joan P.
El cliente no dejó un comentario.Louring B.
El cliente no dejó un comentario.Kassidy S.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Randall C.
Great experience - thanks!Julian C.
Nice place, owner was helpful...Mark F.
A/C didn't work. Low tire pressure indicator light was on. And you guys still have not responded to my email regarding an invalid erroneous $14 charge on my receipt.Brandon Y.
El cliente no dejó un comentario.Teresa L.
El cliente no dejó un comentario.diana M.
Nothing. It was a great experience and I will rent from here again for sure! GraciasJulian C.
A night and day difference between the pickup and dropoff locations, the friendliness, helpfulness, and overall customer service was spot on. I would highly recommend this location to anyone.Richard B.
El cliente no dejó un comentario.Juan H.
El cliente no dejó un comentario.Justin M.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Kerrill S.
Always a great experience. A great place to do businessMike S.
El cliente no dejó un comentario.Gary M.
I've used Medford Auto Care several times and they are always professional and very helpful.Mike S.
Lower ratesDon W.
Excellent customer service! Very happy.Johanna W.
Very professional service at this location. GraciasMICHAEL P H.
This was fortunately the best part of the whole experience considering all the other issues not related to drop off. At least it ended very well.Glenn T.
I was at the rental place on time (1pm) and had to wait in line for 30 minutes, which I did not mind. However, my rental start time should have started when I was actually given the keys and signed the paperwork. Especially since I was 30 minutes late dropping off, you would think there would be a grace period and not be charged a full day.Linda B.
El cliente no dejó un comentario.Charles F.
Very friendly and helpful. Quick drop off process. Would definitely recommend to others.JILL B.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.Derby M.
Only had room for trailers (unless there was more space out back or to side I missed)josh T.
El cliente no dejó un comentario.Harmon L.
They had no record of me dropping the trailer off at that location! Even though I had indicated that to be the drop off location from the very beginning! Had they not accepted the trailer, it would have made things extremely difficult for me. I blame UHaul.LENNON G.
Couldn't have found a better place to pickup. Owner was fantastic! Highly recommend!GORDON SAMUEL P.
Jody was great! When we dropped of the gentleman that took the keys from us was also very nice. The only bummer was the smell. The person before us moved marijuana and cleaned it pretty well, but the nice smell wore off after a bit and some of our stuff was left smelling like pot. No fault of the uhaul folks as they had made them re-clean prior to us using it, just a bummer.Amanda L.
El cliente no dejó un comentario.Harlan W.
El cliente no dejó un comentario.Tanner A.
Next time I won't do the online check-in since I ended up having to give a lot of the information again at the pick up location. I also had to convince the proprietor that I had already paid for the rental during the online check-in process. I had to log into my Discover account to show him that the charge was already pending on my card.Gary F.
I think everything went well and the service person was informative and professional.KEITH M S.
El cliente no dejó un comentario.DANNY JOE F.
The gentleman was very helpful and friendlycarol O.
The owner appeared to be a Q-anon believer...DAVID S.
El cliente no dejó un comentario.Michelle M.
Remove the Trump-Pense poster from the showroom window. I'm extremely anti-Trump and it's offensive to me to have a business I frequent push their political views with their customers. I expect a U-Haul location to be politically neutralGeoff W.
Explained I was renting for a few hours and would return the same day. Store closed over two hour early and did not contact me with updated drop off instructions. I left the truck but had nowhere to leave the keys and could not reach anyone by phone. I was forced to make a second trip the following day to drop off the keys. Instead of an apology I was yelled and cursed at for suggesting they should have contacted me due to the early closure. Worst customer service I've ever experienced. I actually think the man might be mentally unstable. Very scary.Joshua B.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.rick D.
El cliente no dejó un comentario.robert C.
Very friendly. Answered every question I had.Donald T.
The truck pulled to the right, suspect it needs a alignment, which gets tiring during a long drive. Other than that the truck ran fineROBIN L.
El cliente no dejó un comentario.BERT S.
Every thing was great.BERT S.
El cliente no dejó un comentario.CHARLES D.
El cliente no dejó un comentario.Brett B.
El cliente no dejó un comentario.Cindy W.
Friendly individual and a no-hassle experience.Calvin W.
El cliente no dejó un comentario.Jonathan E.
Very helpful.Deborah A.
Great experience. Staff was very friendly and welcomingCharles Leroy Jr F.
El cliente no dejó un comentario.Carolyn T.
El cliente no dejó un comentario.Nick H.
El cliente no dejó un comentario.Luke H.
Great company and owner! Thank you for your help!William H.
Quick, easy serviceDaniel S.
Everything well as expected. I was welcomed with a warm friendly greeting. Made prior reservations, paperwork was swift and accurate. Thank you U-Haul.Ed B.
Medford Uhaul was amazing and Jody went above and beyond to helpJody S.
El cliente no dejó un comentario.Troy G.
El cliente no dejó un comentario.David G.
Not great customer serviceGregg K.
Nothing, Mark and Jodie were amazing in their customer service.Charles F.
Maintain your service keep your serviceJohn W.
El cliente no dejó un comentario.Roger D.
El cliente no dejó un comentario.Anthony K.
IDKKeith D H.
No improvements needed. Friendly, knowledgeable, helpful, skillful. Excellent experience. Will use again when I need to rent a trailer.Yonti K.
Transaction and experience was perfect, great team!Cary Z.
The truck completely smelled like hemp in the storage area and in the cab. We were also charged for more miles and we actually drove but because it was only about 10 miles it wasn't worth my effort to try to get a reimbursement.Ryan M.
El cliente no dejó un comentario.Martha D.
Courteous and helpfulDonald B.
El cliente no dejó un comentario.Carol J.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.DENNIS D.
El cliente no dejó un comentario.Charles S.
The staff set me up and were very helpful..definitely recommenddaniel B.
El cliente no dejó un comentario.David B.
The representative was both professional, friendly and knowledgeable. Job well done.Richard S.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.JESSE G.
Rented an auto carrier. When the agent attached it to our 26' Uhaul truck he did not tighten the ball and when we drove the car onto the carrier it came off the hitch. He also failed to attach the rest tie down chain and the car shifted after driving over rough highway.Jay M.
El cliente no dejó un comentario.Joseph M.
Other locations in the Medford/Eagle Point area are better suited to provide the customer service and equipment that regular U-haul customers are used to. I was sent to this location at the last minute.Michael J.
Nice person, very helpful and kindMarlon C.
I reserved my truck at the location I store my things at because I was renting a truck so I could downsize within the same location. I wanted to load it, make one short trip about a 1/4 city block and then turn in the truck right there. When I arrived I was told that UHaul had changed my pick up and drop off to another location 4 miles away! I had no choice I had hired a helper! I had to drive across town, pay the help for the extra time, get a truck that was dirty and drive back, do the move then fill with gas and pay extra. I ended up spending about $80 over what was planned just because they changed my pick up and drop off at the last minute! I will never use uhaul again and will suggest to anyone I know to use any other company.Carol G.
I can't think of anything. I was in and out quickly, price was way more than fair, customer service was great, and I was able to drop it off even though they were closed. It doesn't get any easier.William N.
People at the pick up location are very professional.and friendly.Timothy S.
I originally requested to pickup the moving truck at the main Uhaul facility in town but the corporate office called me and asked me if I would be willing to agree to modifications and the drop off location was changed from my destination to having me return the truck back to the main facility in town which was 50 miles from where I wanted to drop off the truck and for doing so I was granted a lower price, an additional day and ample miles to do that, When I arrived at the main facility for pick up I waited in line about 15 minutes and then they looked up my reservation with my name and then told me that the Pick up location was shifted to another UHaul location in town. I was a bit upset because the last time I had looked at the reservation the pickup location was still showing as the place I was at and I had two men with me who I was paying by the hour for their labor. But I figured that change must have been part of the deal I agreed to in the modification. So I was given directions to the alternative place and told the name of the business next door to the Uhaul place because it does not have a sign, but I would know I was there because there would be a few Uhaul rental vehicles out front. That clerk was right, no signage and so I drove past the location and had to backtrack to get into it. However, when I finally arrived at the alternative pickup location the male clerk was made me feel intimidated and a bit scared. It began by my having to wait in the office for around 10 minutes while he dealt with another customer, and during that entire time he did not acknowledge that he saw me there, as he could have easily done by just saying something like "I will be with you shortly." He did not even make eye contact with me. He left the desk, when into the back and returned and continued speaking with that other man who left without renting anything. Then when it was my turn to speak with him I told I had a reservation and told him my name and he went to the computer, had some sort of problem with it and then said he could not find me in the system and he told me rudely that I must be mistaken and did not have a reservation and that I didn't have a truck reserved with him. So then I told him that the main facility had sent me there based on what they read in the computer, and asked him to look again. I gave him my telephone number and he asked me where I was going to go with the truck and I told him the destination and he told me again that I did not have a reservation, but that he could rent me the truck for the day for $103 PLUS over one dollar per mile, which I think that I remember he was saying would be $1.30 a mile, and that the $103 base did not include the extra insurance, and that I would have to return the truck to his location by the end of that day. I told him that my reservation did not contain per mile charges nor stipulation to return it that day. So then I asked him to try my reservation number and I gave him my reservatiSouthard P.