After using U-Haul for my move from Monroe to Jonesville, I swore I would never use U-Haul again; however, Hanover is just a few miles from us and we needed a trailer to pick up a lawn tractor in Jackson (Michigan). McClain Hardware was extremely friendly and helpful. We purchased a small trailer hitch and picked up a trailer from their well stocked choices of trailers and got the tractor home with no problems. Return was simple and the people again helpful. We will utilize U-Haul again if we can use McClain Hardware; otherwise probably not.
CHERYL S.
Customer Reviews for McClain Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never saw anything with pricing on my rental as I confirmed the agreement.
Jonathon C.Cab of the truck had a hint of cigarette smoke smell. But, what can you do.
David D.Don't change a thing excellent all around.
GEORGE E.It is grey tea
Nicholas C.Very slow service. Improve the checking process and hookup
Scott S.I ordered a dolly and when I got to my location, it wasn't in the truck. I asked at the hardware store if it was there and she said yes. I called the store after my move on Saturday to report it and the brother said he would let them know.
Marguerite B.I would like to be contacted in regards to charges that were made to my account that were not supposed to be there. We had the poorest customer service experience, we were mislead and told incorrect information which lead to more charges. I will never use this company again or recommend it. I am highly upset and dissatisfied and I would like to be reimbursed!!!
ALYSSA RENEE T.Awesome service as always great bunch of people that run that place 😁
GEORGE EDWARD M.