Customer Reviews for McCaleb Road Storage II
(U-Haul Neighborhood Dealer)

200 comentarios

1150 McCaleb Rd   Montgomery, TX 77316

(936) 276-6009

Horario

  • Monday–Friday
    8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m. / 1 p. m. - 2 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/3/2022: 8:00 a. m. - 12:45 p. m.
  • 12/24/2022: 8:00 a. m. - 10:30 a. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022: 8:00 a. m. - 11:00 a. m.

Servicios en esta ubicación:

Contáctanos

(936) 276-6009

1150 McCaleb Rd
Montgomery, TX 77316

Servicios en esta ubicación:

Horario

  • Monday–Friday
    8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m. / 1 p. m. - 2 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/3/2022: 8:00 a. m. - 12:45 p. m.
  • 12/24/2022: 8:00 a. m. - 10:30 a. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022: 8:00 a. m. - 11:00 a. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

We had gone to another UHaul site on Hwy 105, Montgomery, but their network system was down. We then called another UHaul site, located within the City of Montgomery but were instructed to wait for a phone call back in order to place a reservation because there was no office there we could go to. (Just the trucks there with pickup and drop boxes for the keys.) I then called the UHaul located at McCaleb Road Storage and explained my situation to them. We had made no reservations and had just planned to walk in and rent a truck for the day within the city. A truck was placed with my name on it and we headed their way. Got there, to a really nice facility I might add, and were able to get the truck rented with no issues. Very nice and accommodating staff. I would highly recommend this location if quality service is your standard.

Michael S. 
Clasificación:
5.0

Gentlemen that helped was very nice. Only issue was mileage was way off and was out of gas

Chase K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

We had to rent a truck on short notice. This site was nearby and fortunately still open. The staff was friendly, patient, and accommodating. I felt safe like I could bring my family with me at this particular facility. I also learned a few helpful tips from the gentleman who helped us with our rental. Overall, a positive experience for us.

Ronnie A. 
Clasificación:
5.0

The best customer service ever! The staff's fast, helpful, and friendly service relieved a lot of the stress we were experiencing! We will definitely be repeat customers!

Wanda D. 
Clasificación:
5.0

Customer service was very good.

scott J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

Great customer service! Very friendly staff ...

walter C. 
Clasificación:
5.0

Dave was very helpful, knowledgeable and fast!!

Steve R. 
Clasificación:
5.0

Moving can be stressful; however, Dave made my entire experience easy and stress free. The process was relatively simple (other than having to create an account online that would NOT let me log back in!) But thanks to Dave, everything went well, and he saved the day, hence, the move! Many thanks!

Sussan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendee G. 
Clasificación:
5.0

Make sure that the pickup location that's scheduled is actually open and or make sure that the pickup method is setup correctly when the location is closed.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy V. 
Clasificación:
5.0

Great, full service location. Will use them again.

Branden B. 
Clasificación:
5.0

Mr. DAVID IS SO POLITE AND VERY KNOWLEDGEABLE OF HIS POSITION AND HAS EXCELLENT CUSTOMER SERVICE SKILLS .HE IS POLITE AND WELCOMES TO EVERYONE WITH HIS FRIENDLINESS AND EAGERNESS TO SATISFY YOUR NEEDS IMMEDIATELY. I WOULD RECOMMEND THIS LOCATION TO ANYONE.

Patricia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsey B. 
Clasificación:
5.0

Customer Service was great.

adele B. 
Clasificación:
4.0

Have credit card system operating correctly. The internet return system didn't work either. Neither issue was due to the facility.

david C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria M. 
Clasificación:
5.0

Cleanest and friendliest location I've ever visited.

Tony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kandace M. 
Clasificación:
5.0

Awesome people and customer service.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hashem A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT I. 
Clasificación:
4.0

Communication from corporate is not good. Changed pick up, drop off and size of truck, without acknowledging a change was being made. Do not recommend using the uhaul web site to reserve, contact the local dealer directly

DOUGLAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRADO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manny R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
5.0

Fantastic staff and facility. The best I've ever experienced. Highly recommended.

Ronnie M. 
Clasificación:
4.0

Very helpful when the original drop off was not at the address, called customer service and was quickly switched to this one. It was a quick fix on uhaul's end. Thanks again.

Matt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie M. 
Clasificación:
5.0

A great experience. The person that helped me was friendly, courteous and pleasant. t was also a quick and easy process. If I have aneed for Uhaul services again I will go back to this place.

Robin I. 
Clasificación:
5.0

Great facility and customer service was awesome

Todd M. 
Clasificación:
5.0

Super easy check-in and checkout, Professional call to verify pickup time and order confirmation.

Richard L. 
Clasificación:
5.0

Acceptance of cash would be helpful for those that can't use debit cards (for whatever reason) overall good experience though!

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
4.0

The reason for the above average rating versus excellent was there was an issue when we needed to change the reservation from an in person pick up to a remote self check out. The app would not allow us to make a change. The managers at the U-Haul were exceptionally professional and helpful even after they had closed for the day. I would highly the recommend the McCaleb team who walked us through getting our truck after hours. The U Haul app however needs to be able to be updated in a situation where someone needs to use self checkout after the initial reservation has been made.

Carlene W. 
Clasificación:
5.0

Dave was extremely helpful to us in preparation for our move. When the 15' truck we had reserved needed maintenance, U-haul/McCaleb upgraded us to a 20' truck at no extra charge. ¡Gracias!

Fred H. 
Clasificación:
5.0

Friendly efficient service

JOHN W. 
Clasificación:
5.0

Speed the paperwork process up

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice P. 
Clasificación:
4.0

El cliente no dejó un comentario.

matt ` W. 
Clasificación:
5.0

Was helpful when mobile app didn't work.

ANNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

The first truck I picked up I noticed the engine light was on shortly after leaving the location. Returned almost immediately. They switched the truck to another without issue. Very professional and fast service. I would highly recommend these folks.

Dennis O. 
Clasificación:
4.0

The truck leaked and damaged some of my things.

KRISTINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Easily returned truck

Kenneth W. 
Clasificación:
5.0

more equipment for sale

Donald S. 
Clasificación:
5.0

Employees were very professional.

Catherine C. 
Clasificación:
3.0

Don't charge 16 miles extra when all the customer does is drive from their home to their new home. I was not given the right amount of milage.

AMY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

I got the red carpet treatment. And loved your service

GILBERTO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY K. 
Clasificación:
5.0

The people that I dealt with were friendly, helpful, and a joy to do business with!! I will use again and recommend!!! A wonderful experience!!! Thank you!!! Lonna Bayless

LONNA B. 
Clasificación:
5.0

Great customer service, very clean vehicle, nice facility.

CURTIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCIAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
5.0

Look into diesel trucks! For God's sake, smaller diesels exist! They're cleaner, more reliable, and burn less fuel! Not to mention more torque and better mileage... Just a thought. Cheers and thanks for all the convenience!

ZACHARY F. 
Clasificación:
5.0

Pleasant and courteous.

RENEE O. 
Clasificación:
5.0

Thank you for being a part of our Give Thanks good drive! These two trucks delivered over 11tons of food to our neighbors in need!!

TONI B. 
Clasificación:
5.0

Contact person was very personable and helpful. The vehicle was clean inside and out. No problems whatsoever with the rental.

CURTIS P. 
Clasificación:
5.0

Nothing, Cathy was great! Very helpful and extremely professional. Best uhaul experience by far

Zachary R. 
Clasificación:
5.0

Great person behind the counter made it a great experience.

DAVID L. 
Clasificación:
5.0

Super clean, Super friendly, and efficient. ¡Excelente ubicación!

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F R. 
Clasificación:
5.0

The Uhaul online system is absolutely terrible. The folks at McCaleb went the extra mile to stay after hours and help us meet our deadline.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia C. 
Clasificación:
5.0

More trucks available

Petrus W. 
Clasificación:
5.0

WONDERFUL employee (owner?), clean office, good vehicles.

LAWRENCE S. 
Clasificación:
5.0

love the check in process

Randy D. 
Clasificación:
5.0

Nothing worth noting. Keep up good work

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
1.0

We tried to use the pick-up option with no one there in the Office until 9 and movers coming at 8am. It was a mess. The App kept saying I was not at the location. I called the help line and she finally was able to get us into the truck but, it was almost an hour of back and forth and trying this and that. It finally worked but, we were very stressed and angry that morning. The place you have trucks should open earlier and the app and pick-up functions don't work in the real world. Very dissatisfied.

Tedd S. 
Clasificación:
5.0

Provide tools to adjust the side mirrors on the truck. I had to find an allen wrench to adjust the side mirrors because I could not see the cars on my right side if I'm trying to merge on a lane.Other than that the personnel were very friendly and thorough in explaining as well as answering my questions.

Jandr C. 
Clasificación:
5.0

Owners were very friendly and helpful.

BRANDON L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STACY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Kerri R. 
Clasificación:
5.0

Kathy was very helpful and professional. Very nice lady!

ALEXANDER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA Q. 
No se han enviado comentarios para esta ubicación.

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