Customer Reviews for McEver Storage LLC
(U-Haul Neighborhood Dealer)

200 reviews

5140 McEver Rd   Oakwood, GA 30566

(770) 534-1472

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 534-1472

5140 McEver Rd
Oakwood, GA 30566

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brittaney Newbill 
Rating:
5.0

Customer did not leave a comment.

Racheal Chareunsouk 
Rating:
5.0

Link to upload licensed opened in Chrome. Smart phone settings did not allow Chrome to access Camera. Make the an upload link available in the U-Haul App.

Jarel Ferguson 
Rating:
4.0

Customer did not leave a comment.

Maria Santiago 
Rating:
4.0

Need better lighting at rear of U-Haul vehicle parking area. Difficult to see and multiple tripping hazards.

Byron Kemp 
Rating:
5.0

Customer did not leave a comment.

Don Schnell 
Rating:
3.0

Customer did not leave a comment.

robert hollis 
Rating:
5.0

Customer did not leave a comment.

Patrice Wilson 
Rating:
5.0

Customer did not leave a comment.

Spencer Whitten 
Rating:
2.0

Employee didn’t know how to check in truck for completion of rental.

Roland Shaw 
Rating:
2.0

Employee knowledge of check in process was unacceptable.

Roland Shaw 
Rating:
4.0

Truck was well maintained. Where I got the truck from the gentleman explained everything very thoroughly and very accommodating.

Jennifer Harlan 
Rating:
5.0

Customer did not leave a comment.

Daniel bosso 
Rating:
1.0

I was double charged for another day the 29.95 rental fee which I was told I wouldn’t be charged again by the owner the truck was dirty, in dire need of repairs such as an alignment new tires broken door, broken lights. As my first time renting a from uhaul. I was sadly disappointed

A'prill Spencer 
Rating:
3.0

Customer did not leave a comment.

zack mabry 
Rating:
5.0

Customer did not leave a comment.

LUIS DIAZ 
Rating:
4.0

Customer did not leave a comment.

Richard Ramos 
Rating:
4.0

Truck was not vacuum or swept prior to pick up. Truck smelled of cigarette smoke

James Morrow 
Rating:
5.0

Customer did not leave a comment.

Joshua Collins 
Rating:
4.0

Truck performed adequately for the task, but windshield wipers needed replacement; sounded and smelled like there it had an exhaust leak. Also initial gas reading was 7/16 of tank and my checkout document showed 9/16 of a tank. I brought it back 1/2+ of tank and got charged $10.25 for gas.

Donald Hutcheson 
Rating:
2.0

The guy at the location was grumpy and rude. the truck was old and ragged. It did run and served its purpose and my experience with the online rental/return were seamless. I also had to call the customer service number for an early return and the rep was very helpful. But I will NEVER go back to that location again.

Stephen Odum 
Rating:
3.0

Truck was clean and functioned properly. The blankets & ordered were not in truck and we did early self check in, so no one there to ask. Called after they were open to be told "sorry we don't have supplies at this location"... but I ordered blankets and I paid for blankets... "sorry we don't have supplies at this location". So I called customer service and the lady helped my by refunding me for blankets, and creating a new order for blankets at a nearby store that did carry supplies. I was running around getting blankets while our movers had already arrived to start.

David Stream 
Rating:
4.0

Customer did not leave a comment.

Gelonda Howell 
Rating:
5.0

Customer did not leave a comment.

Leslie Moore 
Rating:
4.0

Customer did not leave a comment.

Hal Stinespring 
Rating:
5.0

Great folks to work with- always great service!

Meryl Kovac 
Rating:
5.0

Customer did not leave a comment.

Kenneth HarrisJr 
Rating:
5.0

Just a friendly smile and good welcome

Estella Cedillos 
Rating:
5.0

I was renting a uhaul and storage unit the same day. It stressed me a little. John was very patient, through and very helpful. Put me totally at ease.

Mary Jo Crocker 
Rating:
1.0

Customer did not leave a comment.

Lewis Carroll 
Rating:
2.0

There was no place available to park the truck. No personnel were on hand to answer questions. I had to fit the truck into a very tight space. I was concerned that parking inside the storage facility gate would cause someone to be unable to lease the truck if the gate was locked. The website would not allow me to go back as far as I could see to view guidelines for where truck should be parked in the event of no spaces.

GAYLON WILLIAMS 
Rating:
1.0

The truck was returned on Monday as per contract (three hours BEFORE 4 pm deadline). On Tuesday 6/21/22 they charged my credit card unauthorized and fraudulent $ 58 for an extra days rental!!!! Somebody neglected to do their job.

Paul Luthi 
Rating:
3.0

The process to self-check in was very glitchy (the app) and not smooth at all. In the app, I would click start the check in process and every time it would take me to a blank screen. Trying to login online via my mobile decice I was booted several times. Not a smooth process at all. My U-Haul was very dangerous to drive. About half way into my trip it was apparent that the transmission wasn’t functioning properly. Just taking my foot off the gas would cause the truck to jerk and/or go into what felt like the vehicle braking on its own. When I made it to my destination the truck begin to smoke, however the hot and cold gauge didn’t fluctuate. Attached is a video of the truck visibly smoking and leaking. This truck is no longer fit for rental and requires immediate maintenance. I am thankful I was able to make it to my destination and back, but I was incredibly scared of breaking down and my night turning into a maintenance nightmare.

Takeya Washington 
Rating:
1.0

Told me one price and charged me 5x the amount

Megan BLACKETT 
Rating:
5.0

Customer did not leave a comment.

Jose Bencosme 
Rating:
5.0

Customer did not leave a comment.

Matthew Levine 
Rating:
4.0

Customer did not leave a comment.

David Lowe 
Rating:
5.0

Customer did not leave a comment.

Jimmy Jenkins 
Rating:
4.0

Got into a uhaul truck that turned out to be 3 quarts low on oil. It was still covered in salt from being up north and the engine seemed to be on its last leg. Not a good driving experience.

JAMES BROCK 
Rating:
5.0

Customer did not leave a comment.

pamela lamberth 
Rating:
5.0

Done a lot of uhaul....this was the best uhaul experience ever!!!

Christopher STOECKER 
Rating:
4.0

Good experience

Gloria Brooks 
Rating:
5.0

Customer did not leave a comment.

Scott Wright 
Rating:
5.0

Customer did not leave a comment.

MIKE MICHEL 
Rating:
1.0

The people running this is horrible very sour on the phone and in person. The guy and his wife acts like they hate everyone. I was late returning my truck and had permission from traffic control to return it late and he treated me like SHIT. I’ll give you haul probably $4000 a month and he was all butt hurt that he didn’t make money off of one way. I get rerouted all the time and have to pick up at different locations. It’s part of the U-Haul process he needs to understand that if not he doesn’t need to rent UHaul’s.

Brandon Robinson 
Rating:
4.0

Customer did not leave a comment.

ALLEN HESSELGRAVE 
Rating:
5.0

Customer did not leave a comment.

JOYCE JONES 
Rating:
5.0

Get newer trucks. Get more trucks

Dexter Short 
Rating:
5.0

Very easy process! Convenient location

LEILA TYNER 
Rating:
5.0

Customer did not leave a comment.

BARRY DAVIS 
Rating:
4.0

Customer did not leave a comment.

JERMAINE PAYNE 
Rating:
5.0

Customer did not leave a comment.

MIRKA VALENCIA 
Rating:
3.0

Customer did not leave a comment.

KRYSTINA KELLEY 
Rating:
4.0

Customer did not leave a comment.

John Eddins 
Rating:
5.0

Everything was great

JAMES GARMON 
Rating:
5.0

Customer did not leave a comment.

SANDRA LAPLANTE 
Rating:
5.0

Customer did not leave a comment.

KATHOLEEN SPEIGEL 
Rating:
5.0

Customer did not leave a comment.

Danny Wright 
Rating:
5.0

Customer did not leave a comment.

MANUEL TORIBIO RAMIREZ 
Rating:
3.0

Customer did not leave a comment.

TODD PEARRE 
Rating:
5.0

Customer did not leave a comment.

Jason Tarleton 
Rating:
5.0

Office staff very helpful, friendly and courteous.

Ronald Murphy 
Rating:
5.0

Warm environment. Excellent customer service

Nelson Romero 
Rating:
5.0

The truck needed to be cleaned. I rented a truck in Sept for same move. (Needed 2 trucks to move byt I can only drive 1 at a time.lol) as before the truck wasnt very clean.

Virginia Parker 
Rating:
5.0

Customer did not leave a comment.

Thomas Sullivan 
Rating:
5.0

Great service.

jose bonilla 
Rating:
5.0

Customer did not leave a comment.

kathy rowe 
Rating:
5.0

Greatest uhaul experience ever!!!!

JOHN STOECKER 
Rating:
5.0

This location was super helpful!!! Thank you John and Theresa for being awesome, nice and accommodating

Ellis Bradley 
Rating:
4.0

Customer did not leave a comment.

MARTIN HERNANDEZ RETANA 
Rating:
5.0

Customer did not leave a comment.

Nelson Romero 
Rating:
5.0

Customer did not leave a comment.

MISTIE DAVIS 
Rating:
4.0

Customer did not leave a comment.

Harry Rosenberg 
Rating:
5.0

Customer did not leave a comment.

LORI ALLARD 
Rating:
5.0

Customer did not leave a comment.

BRANDON BURCH 
Rating:
5.0

Customer did not leave a comment.

Kurt Heckert 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gottlieb 
Rating:
3.0

Customer did not leave a comment.

Elijah Woody 
Rating:
5.0

Customer did not leave a comment.

Denis Clavette 
Rating:
5.0

You have been most accomendating in the stress of moving! I really can’t think of a thing you could have done differently. We are very pleased with your service! We will use again and recommend to family and friends!

jerry stewart 
Rating:
5.0

Very nice person and very helpful!

Buffy Smith 
Rating:
5.0

Customer did not leave a comment.

william ciunowicz 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CHAMBERS 
Rating:
3.0

The truck looked like it had not been cleaned in quite awhile, especially in the cab. I also felt rushed through the transaction portion of the rental. Not a big selection of vehicles available either.

Laura Webb 
Rating:
3.0

Customer did not leave a comment.

bradley norris 
Rating:
5.0

Customer did not leave a comment.

Lisa Young 
Rating:
5.0

N/A

Lauriston Smith 
Rating:
5.0

Customer did not leave a comment.

Derek Bush 
Rating:
5.0

Uhaul is great!

Justin Key 
Rating:
5.0

Customer did not leave a comment.

Jeffray Jeef 
Rating:
5.0

Customer did not leave a comment.

sean philyhaw 
Rating:
5.0

Customer did not leave a comment.

Robert Nooney 
Rating:
5.0

Customer did not leave a comment.

Anne Lusk 
Rating:
5.0

Customer did not leave a comment.

Stephanie Edwards 
Rating:
5.0

Customer did not leave a comment.

kent Iversen 
Rating:
4.0

The pick up was great no problems there. The price is outrageous for a truck and 99 cents a mile. It’s just not a good price at all

Jacob Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Kohler 
Rating:
5.0

Excellent service

MARIO MONTERO 
Rating:
5.0

Customer did not leave a comment.

Eronia Etiene 
Rating:
5.0

Customer did not leave a comment.

JOHN CHERRY 
No reviews have been submitted for this location.

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