Great team you have there!Kevin M.
Customer Reviews for Maxx Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.James K.
I can't think of a single thing to recommend. My experience with Joe andU Haul was flawless. It made my move that much more enjoyable, thank you.Scott L.
El cliente no dejó un comentario.BRENDA T.
Excellent serviceDavid P.
El cliente no dejó un comentario.Kelly W.
Best experience picking up and dropping off I have ever had and I have done this many times.scott B.
I was charged one mile extra; I took a picture of the odometer reading upon drop-off. Also, the truck stalled in the middle of the move, requiring a boost. So, while the pick-up location was clean and the rep was helpful, I'm not likely to recommend this location going forward.Helenann W.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.DEBRA JEAN S.
Overall, the uhaul app and equipment is very good. This is the second time though, that I have ordered a half dozen furniture pads and not received them. This first time was with another location. Both times I was refunded the charge but I would rather have had the pads! Again, uhaul has done a great job at a fair price, but something must be lacking in the notification system to ensure i receive the pads. GraciasKevin D.
El cliente no dejó un comentario.Brian G.
Have a local person whom can answer the phone.John C.
El cliente no dejó un comentario.KELLY JAMES B.
It would be nice to maybe send a little video on pulling a trailer before picking it up. Otherwise this location was super fantastic and I can't give them high enough scores.Leslie C.
I was charged a cleaning fee for $25.00 why? This is ridiculous, I only had it for 3 hours.....did not eat in it...it was spotless when I returned it!! Honestly, I believe this was wrong!! Please feel free to call me 248-303-3613.Michael L.
My only disappointment was that I was told the vehicle was full Upon pick-up (gas tank) however it was nearly 1/8 less than full. I was told the vehicle had to be returned full which I did upon return. I mentioned it when I checked in the vehicle (I have picture proof of the gas gage). When I brought it to the attention of the employee when I returned the vehicle and they said nothing they can do call u-haul direct. Wrong way to handle this matter - he should have validated my co cern and resolved it in the spot with a credit! I feel I should be compensated for the lack of gas in this vehicle.LESLIE ANN F.
El cliente no dejó un comentario.Kris D.
Not a thing...John provided me excellent serviceDONALD FRANCIS J.
Excellent service!Joseph T.
I had payed for a dolly but it wasn't in the truck and was still charged for it, I tried to send a message through the uhaul website but I received an error, not the locations fault just frustrating.Joshua T.
Everything went so well and so smooth I am hard pressed to come up with any improvement suggestions.Robert B.
El cliente no dejó un comentario.Theresa C.
El cliente no dejó un comentario.Susan C.
El cliente no dejó un comentario.Donald J.
Would have preferred the option of a 10 foot truck. Only a 15 foot truck was available from this location. The truck was fine, but very fuel thirsty (10 mpg) for the amount of furniture we had to carry. Otherwise a great experience. Gracias.GOY U.
El cliente no dejó un comentario.Ronda H.
Joe was courteous, professional and wonderful to deal with. I recommend this facility to anyone in the area.James A.
El cliente no dejó un comentario.Ann T.
El cliente no dejó un comentario.Grace C.
Everything was great, except for the uhaul app. It wouldn't allow me to upload any photos of the scratched surfaces of the truck prior to me using the truck. Otherwise it was a perfect experience! ¡Gracias!Ed A.
Nothing I can think of. Holly was fantastic!!Paulvincent S.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Craig M.
Truck interior could have been cleaner, roof to back leaked in rainstorm. Out of washer solvent and driver's mirror could not be adjusted. I do love this location , the people here are awesome. I will return.Matthew M.
The assistant helped set set the trailer up and give the standard procedures for using that trailer which was very helpful! I will be using this location more in the future because of the staff!Philip M.
Absolutely nothing. Super friendly people and awesome service.David B.
The process of using a smart phone after hours was terrible. On line account did not show a reservation!! I made the reservation in person ahead of time. I had a reservation number as well. Then, Your system said they couldn't pin point my location, yet GPS and locations were enabled and on. Then the system stalled and gave error message. Had to call. Wait wait wait. Ladies very helpful and nice. They confirmed my reservation yet and said perhaps my name was not linked to the reservation number.Michael S.
Everything about the pick-up and drop off process at Maxx Storage was excellent. My only complaint is that the 5x8 trailer, while OK for our purposes, was pretty "tired" and the tires on the trailer did not look to be in great condition. I would much rather have had a nicer trailer that had been better maintained.William J.
El cliente no dejó un comentario.Jay G.
When I came in to rent a vehicle the girl at the counter didnt really seem familiar with the process. Also after I dropped it off two days later I got a fraud alert for someone trying to charge my card for almost $2000 from this location. I no longer feel comfortable going to uhaul again.Angelina H.
Joe is always knowledgeable, kind and helpful when making rental arrangements.Diane B.
Notta vert goodDaniel M.
Every thing was greatSteven T.
El cliente no dejó un comentario.Matt D.
El cliente no dejó un comentario.Glenn V.
El cliente no dejó un comentario.Steven A.
Personnel was very helpful.Ronnie L.
El cliente no dejó un comentario.MCDAVID S.
El cliente no dejó un comentario.Jakob W.
El cliente no dejó un comentario.Louis C.
Nothing to improve. Everything was great, went smoothly, and was done in a timely manner.William G.
Have a trailer available for rent all the time. Holly my salesperson made renting and returning super easy. Thanks, DavidDavid H.
El cliente no dejó un comentario.conrad G.
Have credit available for the customer (to apply to a rental another time) if the vehicle was not used due to a change in the client's schedule. This way, it won't seem we paid for nothing.Diane B.
Except for the situation described above.Michaelgerard D.
the trailer was very old. one tire was bald and other was replaced some years ago. the bolts were rusted. The unit needs to be refurbished or retired . the facility should have asked replacement and not keep renting it.mehmet A.
El cliente no dejó un comentario.Arronjoseph M.
El cliente no dejó un comentario.Gregory R.
I really do not know why Uhaul conducts these surveys, as NO one ever follows up. I have had 2 poor experiences at 2 different locations , reported them and nothing is ever resolved. I have resolved to use a competitor.Gregg H.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.Jim D.
I moved here last year I'm in white lake they are close to me and staff is awesome thanks uhaul I will see you in a couple of weeks again!MARCIN S.
Manager Joe was great. He was extremely helpful and gave me good tips to help me tow the trailer I rented. Holly also helped me with date changes and was very kind and professional. I will definitely come back here in the future and recommend this location to others! Very happy with the service and equipment. Gracias.Federica G.
I met with reps here prior to reserving the truck. They were closed for the Labor Day holiday when the truck was returned. Good friendly staff, ample parking, clean facility.matt M.
The representative at this location was excellent and especially helpful, would highly recommend to anyone to use this location!George K.
Great serviceTodd S.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Johm M.
El cliente no dejó un comentario.Heather T.
Just want to say that the young lady that rented me the trailer was very friendly professional and helpfulGregory R.
El cliente no dejó un comentario.KYLE B.
Excellent support from Joe, as alwaysDave S.
Misleading information regarding least expense selection. I was given a cargo trailer with no brake lights.Christina B.
El cliente no dejó un comentario.ronald G.
El cliente no dejó un comentario.Tim T.
The representative at the location was simply outstanding. Great people skills, courteous, friendly and upon return really wanted to be certain that I had a positive experience.Randy M.
El cliente no dejó un comentario.Jenny G.
El cliente no dejó un comentario.Edward P.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.MIKE T.
Friendly staff and excellent service.Joshua D.
It would be nice to have some Sunday hours or earlier open time to allow me not to miss work returning the trailer.Jay M.
It was very difficult removing trailer from vehicles. We returned it after hours. Had to find rock to keep it from rolling away. Would be nice if there were Jack's and wheel chucks availableRussell C.
El cliente no dejó un comentario.William E.
Man the manager Joe Morley really took great care of us and was very professional. No problems and the price was very reasonable. Thanks Joe I'll be back.Loren K.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.Kimberly G.
I completed the full rental on line, but there was a lot of computer time with reparative questions.Neil M.
El cliente no dejó un comentario.Laura B.
El cliente no dejó un comentario.Tim B.
Joe and Holly were amazing with helping us understand what we really needed as opposed to what we thought. They helped us see the big picture. Great experienceChristian B.
El cliente no dejó un comentario.Kurt F.
Everything was great, but the truck share mobile app was a nightmare!cindi F.
El cliente no dejó un comentario.SUZANNE S.
Very helpful and accommodatingPatrick V.
El cliente no dejó un comentario.Glen A.
El cliente no dejó un comentario.cindy B.