Customer Reviews for Maxwell Mini Storage
(U-Haul Neighborhood Dealer)

104 reviews

312 Air Base Blvd   Montgomery, AL 36108
(Near Maxwell Air Force Base AFB)

(334) 281-6587

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 281-6587

312 Air Base Blvd
Montgomery, AL 36108
(Near Maxwell Air Force Base AFB)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Kim Taylor 
Rating:
5.0

Customer did not leave a comment.

Danielle Moore 
Rating:
5.0

Customer did not leave a comment.

Lee Hicks 
Rating:
5.0

Customer did not leave a comment.

Jenerio Heard 
Rating:
5.0

Very friendly and not judgmental

Anthony wilson 
Rating:
4.0

Customer did not leave a comment.

John Wingard 
Rating:
4.0

Customer did not leave a comment.

Ken HInes 
Rating:
5.0

Amy was very kind and it was easy to access. I would recommend and will definitely use this location again!

Jennifer Sherrill 
Rating:
5.0

Customer did not leave a comment.

Gregory Faulkner 
Rating:
5.0

Outstanding service, and young lady that's works in the office, provided excellent customer service. She answered all my questions on the phone and in person. Thank you for excellent customer service given to me.

Ronald Lawhorn  |  Overall Experience 
Rating:
5.0

I had reserved a auto trailer at the Mt Meigs Road location. However, when I got there, there was no one there at all to help me. I then had to go to 2 other locations , and found one at the air base boulevard location. I received very good service there. Finally!!

Janet Mayes 
Rating:
5.0

Customer did not leave a comment.

Michelle Edwards 
Rating:
5.0

Everything was smooth except for getting contacted afterward by some social media manager for ad material.

Jacob Johnson 
Rating:
5.0

Customer did not leave a comment.

Jeannine Mosely 
Rating:
3.0

Customer did not leave a comment.

Destiny Collins 
Rating:
4.0

It was fine

Anita Rabidou 
Rating:
4.0

Customer did not leave a comment.

RODNEY BRUCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clinton Freeman 
Rating:
5.0

The lights didn’t work and the staff couldn’t fix it. I took it to another uhaul in town that made it right but it cost me two hours on the road and I got in to my destination at 1230 am

Kenneth Roberts 
Rating:
5.0

Customer did not leave a comment.

Curtis Gray 
Rating:
5.0

Customer did not leave a comment.

George Adams 
Rating:
5.0

Customer did not leave a comment.

Diane Foster 
Rating:
5.0

Customer did not leave a comment.

Jake Garland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiki Muhammad  |  Overall Experience 
Rating:
3.0

Ensure the trucks are clean and smoke free.

Briana Butler 
Rating:
5.0

My family and I truly appreciated Dennis and Team for all their work, support, and efforts. They were available and very courteous to receive our 4 rental items from U-haul after a long 5-day road trip from Colorado to Alabama. The Team even waited after hours for us to return our trucks. We had 1-26ft truck with auto transport trailer and 1-20ft truck with auto transport trailer. In addition, their site had an available climate controlled storage unit they met our immediate need. They were a one-stop shop for us relative to rental drop off, vacant climate controlled unit, and most importantly AWESOME, DYNAMIC, & PROFESSIONAL 5-star CUSTOMER SERVICE. We thank you so much!!! Miles Family

EARNEST MILES  |  Overall Experience 
Rating:
3.0

The clerk was inexperienced on the first call and regarding the gas level on return. We have been renting a van or truck monthly since May 2020. It is very frustrating to arrive in person to one center where they are friendly and take all of my DL info and upload the picture ID with the credit card. In less than 45 mins we call and arrive at Maxwell Mini Storage and must repeat the same process. How can we cut this repeativeness our of this monthly rental?

VALTORIA JACKSON 
Rating:
5.0

I felt very confident in using Maxwell Mini Storage. The service was great and the staff was always understanding. Although I no longer need the storage unit, however, if I need a storage unit again I will use them. Thanks, T. Woods

Teresa Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Jones 
Rating:
5.0

Customer did not leave a comment.

Scott Deaton 
Rating:
5.0

Customer did not leave a comment.

Arnaz Purter 
Rating:
5.0

Angie and all of the staff were always polite and great to deal with. Wouldn't hesitate to use this facility in the future if needed. Thank you

RICHARD A MEDLEY  |  Overall Experience 
Rating:
5.0

Recommend lighting in each storage unit.

William Kost  |  Overall Experience 
Rating:
5.0

I had an excellent experience from January, 2013 to December, 2021. I was living in Las Vegas. However, when you had a change of management, I received notification that my lock was missing but that you had secured my unit. I was told by management that several other units were also missing locks. Nothing appeared to be missing. Thank you.

CARMEN BUTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLETTA COOK 
Rating:
5.0

Customer did not leave a comment.

Tavarius Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Swann 
Rating:
5.0

Customer did not leave a comment.

Bryan Martin 
Rating:
5.0

Keep doing what y’all are doing.

Darrion Sistrunk 
Rating:
5.0

Customer did not leave a comment.

Ricky Davison 
Rating:
4.0

The main problem I had is that I didn't make my original reservation at this location or at this time 0900. I was planning to pick up from a different location at 0700. This created a issue on my end but I got through it. I don't think this was this locations fault.

Timothy Meyer 
Rating:
5.0

Customer did not leave a comment.

Rose Shannon 
Rating:
5.0

Customer did not leave a comment.

Cornelious Owens 
Rating:
5.0

Customer did not leave a comment.

Charlene Wood 
Rating:
3.0

Uhaul has me pick up here and they did not have the equipment I requested to rent. This location was the furthest from the location I requested. I passed many other locations. This was extremely inconvenient.

Wendy Daehn 
Rating:
5.0

Customer did not leave a comment.

Kathryn Fletcher 
Rating:
5.0

I was contacted by Catherine of Maxwell Mini Storage due to hour changes and she gave decent heads up so I get there on time. I was provided a clean and brand new 10 ft truck. Catherine was friendly and provided prompt & safe service.

Adnan Chowdhury 
Rating:
5.0

Customer did not leave a comment.

denise coleman 
Rating:
5.0

Customer did not leave a comment.

Rose McCall 
Rating:
5.0

I could not have asked for better service. Miss Catherine was a pleasure to meet, and the most professional employee of U-Haul I have been fortunate enough to work with when renting a vehicle. I will certainly go back to her when I need another rental. Thanks,

FRED RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Sara Brill 
Rating:
5.0

Customer did not leave a comment.

Sherif Aziz 
Rating:
5.0

Great experience. Thanks.

liz campbell 
Rating:
5.0

Customer did not leave a comment.

Mark Thomas 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS SMITH 
Rating:
5.0

Customer did not leave a comment.

stephanie gray 
Rating:
5.0

Customer did not leave a comment.

Kelly Timmons 
Rating:
5.0

Thanks for providing me with a friendly professional storage experience. Sincerely Reggie Williams

REGINALD WILLIAMS  |  Overall Experience 
Rating:
5.0

This facility was the best priced , most convenient , and best accessible storage facility in the MAXWELL AFB vicinity. Anyone affiliated with Maxwell that needs storage should go nowhere else .

Douglas Altvater  |  Overall Experience 
Rating:
5.0

Nothing the service is fast and courteous and very kind

Dewayne Jones 
Rating:
5.0

Customer did not leave a comment.

Tomeka D Gipson 
Rating:
5.0

My experience was wonderful, I have recommended this facility to all my family.

FRACIS BOYKIN  |  Overall Experience 
Rating:
4.0

Extremely cost effective! Definitely recommend, if you need to save a few bucks. Note that it is not a 24-7 facility, and that traditional disc locks do not fit in the latch for some of the units.

Matthew Hale  |  Overall Experience 
Rating:
5.0

Very nice. The staff is great. I would recommend this facility. I was a customer for years.

CLYDE EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rob watts 
Rating:
5.0

Customer did not leave a comment.

Rakeya Givens 
Rating:
5.0

Customer did not leave a comment.

Jeff Bakhtiari 
Rating:
3.0

Try help the customers one mileage charges

ron knight 
Rating:
3.0

Th trunk was not on my desired location, I did not got the truck I wanted so I don't understand why I was asked to go to the other end of the city to pick up a certain vehicle.

ABHINAV YADAV 
Rating:
5.0

Customer did not leave a comment.

Anthony Durant 
Rating:
5.0

I had a very good experience, I have not rented a truck, and yes I will let people know to rent from that store

Debra Ellzey 
Rating:
5.0

The lady that checked me in was quick, efficient and knew her job. I am very pleased once again with UHaul and the staff I worked with.

Anthony Durant 
Rating:
5.0

Customer did not leave a comment.

WINDY SMITH 
Rating:
5.0

Friendly and helpful.

Jason Harris 
Rating:
3.0

The check engine light was on when I signed for the truck. The rental agent tried very hard to get another truck from another local U-Haul store. None where available. The rental agent called U-Haul customer service, but they couldn't solve the problem and suggested we call U-Haul roadside service. U-Haul roadside service said it was probably nothing and to go ahead and drive it! So, I took the truck to a nearby U-Haul store that had a diagnostic tool and found that the error code was for an emissions problem. I made my one way trip without any problems, but I was constantly expecting the check engine light to result in a break down. Other than the rental agent who tried to help me, I don't think U-Haul cared about the problem.

Steve Bowling 
Rating:
5.0

Customer did not leave a comment.

Gerald Daniel 
Rating:
5.0

Customer did not leave a comment.

Kim Mccall 
Rating:
5.0

Customer did not leave a comment.

FAMILY SUNSHINE CENTER 
Rating:
2.0

Helping the customer with hooking up to the rental equipment!!! That means going outside and assisting the customer and not leaving the site.

Christopher Reynolds 
Rating:
5.0

Super friendly.

beau carroll 
Rating:
5.0

Customer did not leave a comment.

MARTHA FLETCHER 
Rating:
3.0

Lights were not working on the trailer. Had to use it without lights.

Maria Noonan 
Rating:
5.0

Everything was excellent!!

MARTHA FLETCHER 
Rating:
4.0

Customer did not leave a comment.

Christopher Lawrence 
Rating:
4.0

Customer did not leave a comment.

Christopher Lawrence 
Rating:
3.0

Customer did not leave a comment.

Michael Rutherford 
Rating:
4.0

Customer did not leave a comment.

Jennifer Coleman 
Rating:
2.0

There was no one at the site and the business looked closed, no where to drop off the paperwork and not a good neighborhood. I took pictures to make sure you got your U-Haul back and prove I dropped it off. The address on the paperwork said 315 Air Base Blvd and not 312 Air base Blvd, the business looked closed down.

MITCH MCKINNEY 
Rating:
5.0

Customer did not leave a comment.

Barbara Edwards 
Rating:
4.0

Customer did not leave a comment.

Robert Ellington 
Rating:
5.0

Customer did not leave a comment.

KENDRA BANKS 
Rating:
4.0

The amazing part of renting a truck is all the "additional" expense over and beyond the $19.99 price tag you reel people in with. I mistakenly took the insurance only to find out that it would not be refunded back to me after the rental was completed and returned. No the experience was not a good one. I did not feel I was well-served in the rental.

Rose McCall 
Rating:
3.0

If the business is closed on Sunday why am I having to pay for extra day when they were closed? The trailer was due Saturday, we were there Saturday but they closed at one.

WILLIAM ROUNTREE 
Rating:
3.0

Uhaul trailer was old and in pretty bad shape

Tor Langehaug 
Rating:
3.0

Customer did not leave a comment.

DAVID DOUDNA 
Rating:
5.0

Customer did not leave a comment.

Tyrone Mclemore 
Rating:
5.0

Customer did not leave a comment.

SHARAI WATKINS 
Rating:
5.0

Very nice experience,The lady at the Maxwell Miny Storage location was very helpful and friendly and a pleasure to do business with.

JEREMY HENDERSON 
Rating:
5.0

Service was great!!!

henry jackson 
Rating:
1.0

Customer did not leave a comment.

PERRY GRICE 
Rating:
5.0

Nothing really. Everything was great!

William Meeks 
No reviews have been submitted for this location.

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