I had a very disappointing experience with Matt's Automotive regarding my U-Haul rental. I returned the truck an hour past the scheduled time, fully expecting to pay for the extra 60 minutes. However, instead of a reasonable charge, I was billed for an entire additional 24-hour rental day. The service I received was far from kind, and when I questioned Matt, he was dismissive and rude. I've rented U-Hauls before, and this level of overcharging and lack of customer care is unacceptable.
Patti R
Customer Reviews for Matts Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Did not like that I was sent to the wrong location after a 20min wait. When at the correct location, the dude was slow as molasses! Unfriendly as ever to be in a customer service position. Did not like that I was asked ALL the SAME questions over again that I took the time to answer online. This slowed the process down even more. The best thing about this was I was able to mobile checkout & not have to talk to slow a$$ anymore. I will NEVER rent from here again!
Delnita LThey were not friendly or easy to work with. They did not tell me there would be a $20 fee for after hours dropped off.
SUSAN TAwesome!
Sylvia WFriendly service !
Brittany NFast,friendly and easy.
RAYMOND DTruck was dirty in back had a cigarette in it. Had to lay sheets on the ground before putting anything in because I did not want anything to touch the ground. Also did not have any furniture pads that I paid for which I never got money back for. 1/10
Chase DEverything was Great, and continue to support the independent owner such as Matt Automotive Center, All went well, Thank You Again Renwick Adderley
Renwick AMatt’s automotive was easy to find and I think I found my new car mechanic as well.
Mark LAll was great. No problems and everyone super nice!
Karial LShady part of the town with no clear designated parking.
Aasim II had rented a dolly which was not in the back of the truck. This caused me great inconvenience as I had my garage to load into the U-Haul.
John SI only used the truck for four (4) HRS and returned it the same day and I get charged for two (2) days.
FRITZ Snothing to say about drop off
Kevin BThey need to do a walk through before and after renting a uhaul. I had no paperwork about my rental..mileage, gas amount and I didnt have the correct tag you said I should have verified before driving.
Lynette LI requested a dolly but got a appliance dolly instead and that made things more difficult
Marlon RI have rented a truck with you several times, but this time it was terrible, I had to go to this location but the owner told me that I couldn't rent it one way, because I would pay 300 or 400 dollars more, then I went to return it the day I It corresponded to me, and it was closed, I went to an agency, which was open and they told me to return it and that I had to leave it and use the steps in the app, with all this I had to pay for an additional day because the time had expired.
Luis GWas not given a rental receipt
RALPH RActually let the customer know when you don't have any trucks available so that they're not wasting their time and don't send them to multiple locations without knowing if they have the truck first or the equipment.
jasmyn rNothing everything good
Vinicio AProprietor could be a little bit more welcoming.
Wayne JPick up location was very helpful. Online drop off so easy as was reservation. Reasonable price!
Suzannah SI wasn't told to be expecting a text for early return check in . I was told the seller had a Dr appointment and wouldn't be there when I returned in a couple hours and to just put the key in the drop box. Communication is everything I also asked for a dolly and did not get it to use. So that's my experience. Now Im out of $20 for not responding to a text for a truck I had 2 hour and 20 min.
Anthony HServicio de recogida y entrega que tengan alguien que hable español Cuando se requiere
Yohener VThe gentleman that helped was very nice and even cracked a smile after being so serious .. Good job overall
Ivelisse AKind of in a shady area.. wish I could’ve found one in a safer location.
JONATHAN BExtraordinario servicio al cliente
Irving EThe business owner is the best I drive an extra 15 minutes to his location just because of his service. The little things mean a lot
milton lThe truck needed maintenance and when I turned it in an hour early.
Stephanie GCheck engine light was on I was charged incorrectly twice return wasn’t the easiest due to poor signal in area and app malfunction I wouldn’t use this location unless it was a emergency
Shakyra TVery disappointed I got charged for blankets and never received them. At my on line check in I stated they were NOT in the truck and yet I am being charged for them.
Jennifer LFantastic service, very nice owner and Truck fuel was FULL, so not the BS I got from another location to fill it up tp some impossible to hit value
Hans-Joachim RI need the 20.00 you Charged me back on my card I returned the truck early and was charged.
Michael RThe ultimate location was fine; however, I originally booked at a more convenient location. The night before I got a call moving the reservation to a less convenient location. When I arrived at the prescribed time, no one was there. I had to be re-routed to a 3rd even less convenient location. I paid for extras that were not provided at the alternative location, and my mileage charge was higher because of the location charges. I'll just use Home Depot next time.
Joyce RHave not received my deposit back yet
Conchita WGreat customer services
IRVING ETerrible service and attention, I don't recommend this place at all
David RGreat service and availability.
SHAUNTERIA DHomeless guy sleeping under the truck. UHual was pushed into trees away from the property in a bad crime neighborhood.
christopher bTerrible service and even worse location
Terrance WThe trucks should be cleaned up on the inside and outside and maybe have a separate area for the rental area instead of being inside a garage.
Nikeva AIt cost so much
Arnais TOwner of the business was courteous, knowledgeable of the processes and guided me through the steps.
milton lEverything was well I appreciate there help
FERNANDO ODoes through job well done thanks
Christine KOver charged for return didn’t get mileage refund returned at normal business hours charged 20 dollar return fee
Mike BGood deal professional
Giles NVery pleasant and helpful with any discretion.
Rodney TProvide the correct truck that was reserved in advance. Do not take 2 hours to get truck ready. Have the gas on half of tank not near E when giving to the next customer.
Leanna VCommunication needs improvement
NIKITA DHe charged me for gas $16.50 for 3 gallons? How is that even possible? If gas were $5 a gallon it would be $15, but its not. And also I did add gas, I only drove it for about 10 miles. I knew when I dropped it off that he would try to do something sneaky, because he didn't want to check the truck immediately, he said he would do it tomorrow dont worry, I asked for the receipt, he said its ok dont worry email tomorrow, he tried to sneak in some extra money. I'm not recommending this place
Randy CI know this is no one's fault at the pickup location but the truck I picked up was completely blocked in by two other trucks and a car. I had to use a guide to get out and it took 20 mins just to get out of the parking lot. Fortunately there was barely enough room to squeeze out behind all the vehicles, jumping a curb to get onto the road. There should be a warning for people to ensure they're not blocking in other vehicles.
Clayton G