Customer Reviews for Matts Automotive Center
(Distribuidor de U-Haul del vecindario)

229 comentarios

13124 N Nebraska Ave   Tampa, FL 33612

(813) 977-7382

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 11:30 a. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(813) 977-7382

13124 N Nebraska Ave
Tampa, FL 33612

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 11:30 a. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Dropped off after hours, but trucks are parked on dirt, in corner under trees, and wouldn't necessarily want to pick up at this location. Don't know how good or clean the other trucks looked

Jeffrey B. 
Clasificación:
1.0

I was charge for a dolly that was not in the truck and I didn't know this until I was at the store trying to pick up a dryer I returned the truck at 6:42 but was charge for extended charges the mobile check in didn't work for some reason. I was charge for gas when I returned the vehicle back on 1/2 tank. This will be my last time using Uhaul service

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELTICEER W. 
Clasificación:
5.0

Great service!

Ly D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy A. 
Clasificación:
1.0

I could not find a way to extend the reservation online.

William H. 
Clasificación:
4.0

The location was closed but there was a drop box for keyes.

Aaron B. 
Clasificación:
5.0

Thanks for helping

lauren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
4.0

I dropped off the truck before noon, but the location was closed. I called before they closed and the manager advised me to put the key in the lock box. I let him know that I had pads, a 4 wheeler and 2 wheeler and he said just to leave them on the truck. I watched the video on how to return the truck and everything went very smoothly. I have been renting U-Haul trucks for several years and driving this 20' truck was very comfortable to drive over 900 miles from Cincinnati to Tampa. Thank you, James Hager

James H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAULIS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
2.0

The man was very rude and nasty to me . I wouldn't recommend this location to my worst enemy !!

MaKeelah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ileana M. 
Clasificación:
5.0

The owners were polite and friendly. They made the return effortless.

Peter M. 
Clasificación:
3.0

No much curtesy and was my first time rental no instruction at all about we're I was suppose to left the key.

MILTON R F. 
Clasificación:
3.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice G. 
Clasificación:
3.0

I told him did not have time to put the quarter tank back in because of rushing to make by 5 pm. He said no worry, then saw today he charged me 100 bucks for full tank. Not happy. Gas station accords road I offered to put a little gas to a quarter, he was quiet and just don't worry. Why not, he mad 100 bucks. Have your people clean windows and get front windows replaced. Dangerous.

George S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jean D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovonni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEN M. 
Clasificación:
5.0

Will come back here again and again!

KARIAL L. 
Clasificación:
5.0

Matt was great help and explained everything!!!

KAREN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda J. 
Clasificación:
2.0

In a very shady part of Tampa, poor driveway and not very attractive. Definitely only a side business for the owner of the auto repair company.

MARILYN F. 
Clasificación:
5.0

Great customer service!!

KARIAL L. 
Clasificación:
5.0

Great service

KARIAL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA RENGO G. 
Clasificación:
5.0

Great service. Friendly and will come back again!!

Karial L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET G. 
Clasificación:
1.0

The gentleman who did my contract at this location had an accent that was so thick that someone like myself who has lived & worked all over Europe and the US had a hard time understanding what all the charges were and when i asked him to repeat himself, it seemed like a burden to him. He seemed rude and upset that i was renting, but it could have been the accent that made it seem that way.

James J. 
Clasificación:
4.0

Matt was extremely pleasant and helpful. Thanks Matt!

DORIS S. 
Clasificación:
2.0

Actually have a dolly when someone requests it. Need to be refunded now and had to find other means of obtaining dolly.

Zach S. 
Clasificación:
1.0

El cliente no dejó un comentario.

EDGAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hung N. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCO M. 
Clasificación:
2.0

He was not friendly

BRITTNY D. 
Clasificación:
3.0

Place was dirty and the owner was odd

KEVIN O. 
Clasificación:
5.0

The process and service was quick and simple!

BETSY L. 
Clasificación:
1.0

El cliente no dejó un comentario.

PHILIP R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan L. 
Clasificación:
5.0

Great service and a great experience. Proffessional and courteous.

KARIAL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aida S. 
Clasificación:
1.0

They didn't give me enough miles for my trip. I stated that before I left with the truck  sad customer 

Carolyn W. 
Clasificación:
3.0

First of all, I had already checked in and the owner I presume had me check in all over again. Secondly, the truck was crap. It was absolutely pathetic to drive, use and move my stuff around. Cigarette stink, dirty interiors and pathetic cabin. I hope I never have to use u haul again ever.

Kaushik K. 
Clasificación:
5.0

i did not like the online check in

WILSON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
3.0

horrible service and uhaul was filthy. Ripped me off.

TALA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leonard C. 
Clasificación:
1.0

Place was great, staff friendly. Worst running truck I have ever rented from uhaul. Just below 40 and 60 it pulsated so much it literally made me sick to my stomach. It was as if it was misfiring or something. Tried with tow on and off same result. Didn't even use it to finish move. Got stuff back to where I could drop it off and took truck back.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel P. 
Clasificación:
2.0

Poor customer service at this location as well as poor customer service from U-Haul representatives as well. They made our move difficult and did not even attempt to help us - we wanted a different drop off location and we knew this before signing the contract and picking up and the person who did our intake knew as well but continued to have us sign. If canceling the order was free, I would have done this before picking up and signing the U-Haul and started a new order since this location had plenty of trucks not in use. Additionally, drop off with mobile was very inefficient. The app was not working and the instructions were not clear on the website on how to let U-Haul track our location. I also tried calling customer service at this time and was on hold for 15mins and then I just hung up. I have been using this company for years and I will never use them again.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMARA W. 
Clasificación:
2.0

Our truck has a lock with a 4 letter code on it that we did not pay for. Because of this we lost out on a whole day of loading the truck because we had to wait and get the lock sawed off.

Kiersten M. 
Clasificación:
5.0

The shop owner is very nice and professional.

TRANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N. 
Clasificación:
3.0

I just wish before hand I knew the truck didn't have a ramp

Matthew F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emanuel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelson R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas V. 
Clasificación:
5.0

Servicio al cliente de excelencia. Fast checkout and check in. Easy out and easy in location.

Roger A. 
Clasificación:
5.0

Great service!

PAUL S. 
Clasificación:
4.0

Be on time so that customer doesn't have to wait. Otherwise great.

JAMES P. 
Clasificación:
1.0

El cliente no dejó un comentario.

SEAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR E. 
Clasificación:
5.0

Great service!! Will use again!!

KARIAL L. 
Clasificación:
1.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
1.0

The site because the site was down and I could not put in records of me returning the truck.I gave key back to shop own 1:12pm only and hour use.

Debrianna P. 
Clasificación:
5.0

It would have been nice to get some money back since we turned it in a lot earlier than planned. It's kind of a double standard that we would get charged more if we use it over our rental time, but not get some money back if we return it early. Just a thought. Overall, easy and great experience!!!

LUIS L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
1.0

I opted out for save move coverage and I still got charged for it

Carlos R. 
Clasificación:
1.0

Clean and sanitize the truck between each use. This truck had ashes all over the dashboard and trash in the door slots. The truck and seat belts stunk like armpits. You could tell it had not been cleaned for a long time. I will never rent from this location again.

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar moises E. 
Clasificación:
1.0

Price extremely high, drop off instructions not clear and got charged an extra $20 for not taking pictures of the inside of the truck. Awful experience. $105 for 2 hours of in city moving!

Ryan H. 
Clasificación:
3.0

Had to go. Had to go two miles further to get the vehicle I didn't have any gas in it and I was given a credit but it was very complicated rather just go to a regular U-Haul dealership

Susan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nawaraj B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
2.0

The passenger side windshield wiper on truck that I was provided did not work and I had to drive in the rain while using the rental. Additionally I was not supplied with the furniture blankets I requested.

Dwagne H. 
Clasificación:
3.0

Back of the truck was infested with roaches, had to waste time buying bug spray and killing roaches and probably some of them ended up getting inside my family's stuff because no matter how many we killed more kept coming out when you close the door for a while. I called costumer service to complain and was told to bring the truck to the location so he can "Take a look at it" but my husband was already at the store buying bug spray and we had no more time to waste. Truck had check engine turned on, the person at the counter couldn't care less for it. That doesn't bother me because it did not leave us stranded but the infestation of roaches on the back was not awful to deal with.

Thaina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rixio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lidor B. 
Clasificación:
1.0

I would never recommend this Uhaul. Very unhappy with service and pricing. Petty thieves.

Ashton M. 
Clasificación:
4.0

The app wasn't working too well but the Lady (that worked with us over the phone was amazing. She was exceptional in her Customer Service skills.

Lisa C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adelis B. 
Clasificación:
5.0

everything was great and received professional service, will always use u-haul service from Matts Automotive Center 13124 N Nebraska Ave Tampa, FL 33612

kim T. 
Clasificación:
5.0

Great

Johinell M. 
No se han enviado comentarios para esta ubicación.

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