Place was not open when I got there. Owner showed up late. Truck I reserved was not there when I arrived. Showed up after I got there. With no time to go over truck. Couldn't get out of there fast enough. Neighborhood was sketchy .STEVEN P.
Customer Reviews for Master Phone
(Distribuidor de U-Haul del vecindario)
Louisville, KY 40203
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 6 p. m.
- Vie.: 10 a. m. - 6:30 p. m.
- Sáb.: 10 a. m. - 6 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LYDIA S.
El cliente no dejó un comentario.RITO O.
The representative showed up late, the vehicle was dirty and smelled really foul. The entire time I had it I had to drive with the window down so that I could breath. I had a half tank of gas and when I returned the vehicle I had 3/4 tank and he refused to debit me for it. If i had returned the vehicle with less than half tank I would have been charged a ridiculous price for gas. His answer was that he don't make the rules and it wasn't his problem. Really terrible service. I would like to be refunded for my gas.JANICE C.
Truck was dirty in cab. A lot of trash and crumbsChristopher M.
El cliente no dejó un comentario.WILLIAM B.
El cliente no dejó un comentario.Maegen J.
El cliente no dejó un comentario.CAMERON R.
Instead of sending Emails stating their pick up location has changed call the customer and see if maybe their needs have changed and discuss what location has what they need. I had gone without a truck for four and a half hours. With that, I had to pay more money out for my helpers, I didn't get all of my stuff moved with the truck and it made everything a HUGE MESS!!!Nicole R.
El cliente no dejó un comentario.STUART L.
The drop off location was 23 miles from where I had requested to drop off. It was in a terrible part of town and it was after hours. I'm an older lady and had another older lady with me. It cost an extra $10 in gas and I was charged extra for mileage for having to go out of my way. Very unhappy. Will never use uhaul again.DENISE S.
El cliente no dejó un comentario.TERENCE T.
El cliente no dejó un comentario.Shelley K.
El cliente no dejó un comentario.DALIGIN S.
One of the worst customer experiences I've had in a while.STEPHEN S.
No comentsWILFREDO G.
I reserved a 7am pickup that was switched to 10 am (opening time). When I came back at 10 the gentleman working couldn't find my reservation, when he found it, he claimed he didn't have a truck and it took me a full hour to get a truck and leave the property at 11 am. At this point I was 4 hours behind schedule and far less than pleased.Paul M.
I would be good if the attendant would be more up front in explaining the policy's and would make the adjustments when the truck is returned. I had to ask about the refund due me because I used less mileage than estimated when I rented the truck.VERNESSA A.
El cliente no dejó un comentario.Josie H.
Great customer service.DONNA B.
Great jobAnthony J.
The reason I'm giving the location an above average recommendation is because of the women who waited on me. She was very efficient and extremely helpful. I had preordered two dozen blankets and she had none. I was sent to another location and they had none. I finally drove to another part of town to get them. The truck and overall experience including the cost were exceptional. I would highly recommend uhaul and use them again. One others thing, the low deck design and twelve foot clearance make it extremely easy to gas up most anywhere.Donald B.
El cliente no dejó un comentario.JONATHAN S.
El cliente no dejó un comentario.Dirk D.
El cliente no dejó un comentario.steven R.
The owner was very nice and he was patient with the new employee he was training. It is nice to see a business owner with such values.Joseph T.
Owner over charged me for the truck. Charged me $80 for a 6ft truck that was suppose to be under $40 and on top of that was an hour late opening the shop. my pick up time was at 10:30 am, shop didn't even open until after 11am was suppose to open at 10am.ALVIA T.
El cliente no dejó un comentario.STEPHEN R.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.JESUS R.
El cliente no dejó un comentario.Anil V.
Terrible on the phone customer service. Terrible experience. Off putting to be honest.Oyinkansola A.
El cliente no dejó un comentario.Mike C.
An excellent all around experience.james T.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.MICHAELE L.
Dirty and rude no mask coughing and rubbing nose trailer turned out to leak Water on everything insidechristopher M.
El cliente no dejó un comentario.Joseph P.
Drop off site employee was so nice. He was helpful and I would definitely recommend this location.Valerie B.
El cliente no dejó un comentario.THERESA D.
Great customer service He was closed and he opened the store back up to help me get checked out. That way I wasn't in the rain very much appreciatedCHRISTOPHER M.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.johnson B.
El cliente no dejó un comentario.CHRISHAWNDA Z.
The man was very nicebarbara M.