Customer Reviews for Master Muffler
(Distribuidor de U-Haul del vecindario)

903 comentarios

3422 Lebanon Pike   Hermitage, TN 37076

(615) 874-9838

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(615) 874-9838

3422 Lebanon Pike
Hermitage, TN 37076

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Paola A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rukiya B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Very nice people working

Dennis J. 
Clasificación:
1.0

Charged me to clean the trailer, although I swept it out myself.

JOHN P. 
Clasificación:
5.0

Staff was very helpful and efficient.

Cole C. 
Clasificación:
5.0

She was very helpful and nice.

Laura L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Smooth and easy. Very nice folks to deal with. Great vehicle, and a pleasure all the way.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaza N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA B. 
Clasificación:
5.0

Moving is never fun but Ms Brittany made renting the Uhaul for our move a pleasurable experience. I even mentioned that my phone was about to die because I was clueless as to where I packed my charger, SHE HANDED ME A CHARGER. Her customer service skills should be the model for other Uhaul sites. We have used several over the past few years but none compare to the customer service we receive at Master Muffler Uhaul in Hermitage. Thank you Brittany.

BRENDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina W. 
Clasificación:
5.0

Brittany was amazing from beginning to end. Her kindness made my day. This was by far the most pleasant Uhaul experience ever. Brittany is a 5 star employee!

Dennis W. 
Clasificación:
5.0

The location was clean and the staff were super friendly and helpful.

Keegan M. 
Clasificación:
3.0

Our truck was filthy and with COVID going on it hadn't been cleaned. I took a video of the truck before cleaning it w Lysol wipes

Lewis S. 
Clasificación:
5.0

The people at this location were very friendly and helpful.

Gunnar K. 
Clasificación:
5.0

The woman who was working that day did a great job. Her customer service was outstanding. I was in and out with the truck in no time. She explained everything in detail for me.

Ed K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
2.0

Got back with the truck at 10:30 pm and my vehicle was almost completely blocked in a parking spot by another Uhaul truck.. Another few inches and I wouldn't have got out..

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana G. 
Clasificación:
1.0

There was no personnel and the parking lot was tiny.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald G. 
Clasificación:
2.0

Even though if we filled up the gas to the amount that was left, we were still charged and we were also charged after office hour.

LIAN S. 
Clasificación:
1.0

Never again use this service

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rigo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAREN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS L. 
Clasificación:
4.0

I said I would be done with truck late afternoon. Was told I could take truck to drop off location after hours and leave key in orange box. Got to drop off location (storage unit facility) and they had just closed, gate closed. Employee just happened to still be there and let me in and checked truck in.

ELIZABETH W. 
Clasificación:
4.0

Good people who care that you have a great experience

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

Show the fuel correctly, It was listed as 7/8 full and the drop off place demanded that amount. It was half way between 7/8 & 3/4.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHIE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY M. 
Clasificación:
1.0

The pickup being non contact because they were closed was VERY inconvenient. The call center when I called to help was backed up over 41 minutes which was not convenient in the slightest. Thankfully the online chat was helpful.

Ken B. 
Clasificación:
2.0

No appliance dolly like I ordered. When I showed up to pick up my AT, the lady working said they didn't have one. I went in the back with her, spotted one, and I was on my way (45 minutes late). I was forced to go well over the 55mph speed limit with my AT in order to make it to my next UHaul spot to drop the AT off before they closed so I could unload my trailer.

SEAN H. 
Clasificación:
3.0

After being on the phone for 2 hours and kept getting hung up on and transferred from person to person, I finally got to a store in Colorado, and zoie was extremely helpful in getting me setup with a truck at Master Muffler. I called them to let them know I'm on my way since they were suppose close in 30 minutes. The lady at Master Muffler didn't want to wait 5 extra minutes considering all the issues I had already had. Thankfully I made it with a couple minutes to spare. This whole experience has been horrendous.

Matthew F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
4.0

Pickup was great, very personable people.

SIMON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Nothing. Service was great.

tino B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARICE J. 
Clasificación:
5.0

The old hickory location was very rude and didn't have the equipment and said they were going to have to cancel and give us a 50 dollar credit and called the current location while we were on the line and said yeah you can have these customers so rude and unprofessional

AMEER S. 
Clasificación:
5.0

We didn't get our equipment we paid for

Wesley W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS G. 
Clasificación:
5.0

That lady was super understanding and helpful. Wish her all the best in life

PATRIK B. 
Clasificación:
2.0

I was supposed to have a reservation for a 29.99 truck Millage charge $.79 cents per mile I selected no for additional insurance in the online app They would not rent any truck without the extra insurance. I have no receipt. No inspection at return. I have no Idea of what they actually charged my card. What kind of a business do you run? Have a district Manager contact me - Dennis Hackett 928-239-1195

DENNIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Keep doing what you do

LLOYDELLU B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

nothing

MICHAEL D. 
Clasificación:
5.0

I really appreciate everything. When I arrived the lady at the front desk was so helpful and patient. When I need to rent again I'll be back to this location. Even when I dropped the truck off, man greeting was also polite. PERFECT. THANKS!

BETTY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
2.0

be honest with what they said they would do! when I picked up the truck it was below the empty mark on the gas gauge. They wanted me to fill it up till it reached a quarter of a tank and if I did they would credit me $40. I drove the van to a gas station and didn't know if I was going to make it before running out of gas. Lucky, I did make it to the gas station. As I was filling the truck up with gas and planning to make it to the quarter mark, I put $21 dollars of gas in the truck and it just barely got past the empty mark. Now keep in mind that my total mileage for the truck was 20 miles for the total trip. More than likely this would have cost be less than 5 dollars to replace the gas that I would have used for that day. With that being said I didn't put any more gas in the van. $21 dollars was enough. When I brought the truck back with plenty more gas than what was orginally in it, and explained my side, the manager said they would give me a $40 credit anyway since it was an inconvience. After receiving my bill via email, the $40 credit was never applied. Very dissapointed with the service and the lack of honesty with Uha

ANDREW S. 
Clasificación:
4.0

The app needs some work but other than that we were in and out.

Aaron D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Faye M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEMETRIUS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TALOR R. 
Clasificación:
2.0

The location is not well marked, and very cramped. It was difficult to find space to park my vehicle upon arrival, and for the U-Haul vehicle when I dropped it off. However, personnel were friendly, vehicle was ready and in good repair, and price was reasonable.

Liesa J J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
4.0

Nothing really.

REBECCA S. 
Clasificación:
2.0

I did not like the fact that our equipment wasnt on the truck as ordered, and there was no one at the facility to explain to me and i was charged for it. so I had to call around and get the equipment I needed at another facility....I should have been able to get everyt6at one place. Big inconvenience, too much running around using miles.

Melissa R. 
Clasificación:
3.0

Customer service was great.

deborah N. 
Clasificación:
5.0

The guy working the front counter was so great! Nice job! Thank you!

Tiffany W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOZIM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

Just to check out returned truck while we are there for peace of mind.

ANDREW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabrielle W. 
Clasificación:
5.0

Fast easy convenient

JEFFREY B. 
Clasificación:
3.0

The mileage on this truck was incorrect. Wrote a note about it and still got charged an additional $150. There was nowhere to park the truck upon return so I had to leave it in the parking lot of a liquor store. Very dissatisfied and will never return to this location again.

Tonell H. 
Clasificación:
2.0

Upon returning the vehicle the location was closed. I return the vehicle within my 48 hour rental agreement but since no one was there to greet me they charged me a $20 after-hours fee there was a man sitting on the inside but would not open the door. They also charge me extra mileage I took a photo of the mileage that was on the vehicle prior to me driving off and after I returned it they added three extra miles on there I only live a half a mile down the street and they charged me 3 miles

Jacquline S. 
Clasificación:
5.0

Sam and his crew are the Best..

RUSSEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
4.0

I was charged $20 for furniture pads that were not provided for my move. I had to go purchase these from another source. I have made this aware to UHaul at least twice but was still billed for those on my credit card. Other than that, the rental experience was hassle-free.

Mike T. 
Clasificación:
2.0

I brought the truck back at the fuel level I was given it on. But for some reason I got charged $20 for a fuel charge. I contacted customer service multiple times for a refund but I haven't heard back. I called the location itself and stated my issues. The guy said they didn't take a picture of the fuel level when I brought it back even though they should have since they claim it wasn't brought back at the same fuel level. So now it's just he say/ she say they have no proof on what fuel level I brought it back on. This location sucks!

Corey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwina T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUG M. 
Clasificación:
2.0

I was charged a refuling fee and it shouldn't have been included in my total. Will not be renting from here again

Victoria M. 
Clasificación:
3.0

The parking is horrible.

ELIZABETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISABELAGUILON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH YVONNE I. 
Clasificación:
5.0

Truck in good running condition. No issues

BARBARA C. 
No se han enviado comentarios para esta ubicación.

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