Customer Reviews for Master Muffler
(Distribuidor de U-Haul del vecindario)

824 comentarios

3422 Lebanon Pike   Hermitage, TN 37076

(615) 874-9838

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(615) 874-9838

3422 Lebanon Pike
Hermitage, TN 37076

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The guy working the front counter was so great! Nice job! Thank you!

Tiffany W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOZIM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

Just to check out returned truck while we are there for peace of mind.

ANDREW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabrielle W. 
Clasificación:
5.0

Fast easy convenient

JEFFREY B. 
Clasificación:
3.0

The mileage on this truck was incorrect. Wrote a note about it and still got charged an additional $150. There was nowhere to park the truck upon return so I had to leave it in the parking lot of a liquor store. Very dissatisfied and will never return to this location again.

Tonell H. 
Clasificación:
2.0

Upon returning the vehicle the location was closed. I return the vehicle within my 48 hour rental agreement but since no one was there to greet me they charged me a $20 after-hours fee there was a man sitting on the inside but would not open the door. They also charge me extra mileage I took a photo of the mileage that was on the vehicle prior to me driving off and after I returned it they added three extra miles on there I only live a half a mile down the street and they charged me 3 miles

Jacquline S. 
Clasificación:
5.0

Sam and his crew are the Best..

RUSSEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
4.0

I was charged $20 for furniture pads that were not provided for my move. I had to go purchase these from another source. I have made this aware to UHaul at least twice but was still billed for those on my credit card. Other than that, the rental experience was hassle-free.

Mike T. 
Clasificación:
2.0

I brought the truck back at the fuel level I was given it on. But for some reason I got charged $20 for a fuel charge. I contacted customer service multiple times for a refund but I haven't heard back. I called the location itself and stated my issues. The guy said they didn't take a picture of the fuel level when I brought it back even though they should have since they claim it wasn't brought back at the same fuel level. So now it's just he say/ she say they have no proof on what fuel level I brought it back on. This location sucks!

Corey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwina T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUG M. 
Clasificación:
2.0

I was charged a refuling fee and it shouldn't have been included in my total. Will not be renting from here again

Victoria M. 
Clasificación:
3.0

The parking is horrible.

ELIZABETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISABELAGUILON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH YVONNE I. 
Clasificación:
5.0

Truck in good running condition. No issues

BARBARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeita S. 
Clasificación:
3.0

People were friendly and helpful. Truck was old with high miles, dirty inside the cab and had a hard time starting… but did the job. Pickup and drop off was quick and simple. Parking was tight.

Jeremy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H. 
Clasificación:
1.0

El cliente no dejó un comentario.

HELEN H. 
Clasificación:
3.0

Truck was dirty. Mud was all in the interior. I was told that a 10% military discount would be applied when I arrived. When I arrived, I was told there was no way they could apply the discount. If Uhaul truly offers this, I deserve to have it.

LAVELLE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRY Z. 
Clasificación:
5.0

The site would not accept my location. After trying for 25 minutes I called Uhaul and stayed and hold for 28 minutes. I used chat which took longer than the estimated time for them to respond. I left the location after waiting past the 3 minutes it said someone would respond. I do NOT think I should be charged the extra money. This is the 3rd time this has happened at this location.

DIANA S. 
Clasificación:
3.0

I was not happy with the charges I was charged over 200.00 dollars and then another almost 60.00 for what I don't know cause I filled it back up before I returned it so in all it cost me over 300.00 for 1 day never had this issue before

ALICIA M. 
Clasificación:
4.0

Have employee available when returning truck.

DONALD W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cameron G. 
Clasificación:
4.0

Maybe offer first 50 miles free or something. Mileage fee was more than my rental and I only had the truck 4 hours.

KEVIN H. 
Clasificación:
2.0

Checking out on the U-Haul website was a disaster. I spent 20 plus minutes on hold with no answer with customer service because the location was unable to find me even though I had gone through the steps to ensure every setting was correct. Fortunately, my son's phone was able to get us located and checked out. This process didn't even work on my wife's phone and is a major flaw.

ERIK L. 
Clasificación:
5.0

best family owned business and uhaul service in town. Extremely helpful customer service and speedy services. Support your locals!

HANG THUY B. 
Clasificación:
3.0

Make sure the customer understands to check out on the lot upon return of the U-Haul and not stick somebody with a $20 fee. Plus I filled the vehicle back up to where the gas was and you charged me for two more gallons. That's also BS. You should fill the trucks up and there's never a question about it. Just a way of scamming people out of extra money. You should check my history and see how many Uhaul's I've rented in my lifetime. It'll all be in your system. You should be ashamed of yourselves. Btw, the front-end needs a “toe” alignment. Both tires are wearing on the outside.

Tim W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANASTASIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

They go out of their way to help and I really appreciate that.

JENNIFER R. 
Clasificación:
5.0

Love this location they made sure my truck was available when I needed it and super friendly and professional. Highly recommend and will use again!

VALERIE M. 
Clasificación:
5.0

n/a

DUSTIN D. 
Clasificación:
5.0

Always hood customer service

Victor B. 
Clasificación:
5.0

The staff is nice and the trucks I've rented from them were clean and almost brand new.

NICOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIEN G. 
Clasificación:
3.0

I rented a vehicle viva the internet. I declined all additional insurance coverage. I rented the truck for a 24 hour period picked up a 8;30 on 6/15 and returned same a 7;30 on 6/16 using the after hours drop off service that was offered. When i received my email receipt I had been charged for 2 day rental, an insurance charge and a $20.00 fee . I called the local rental office and was told the manager was on vacation and couldn't issue a refund for these charges so I needed to call U-Haul. When I reached customer care my wait time was 57mins. I would like one day, insurance charge and the $20.00 charges credited back to my CC. Gracias

roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
5.0

The folks at Master Muffler were super helpful with my Uhaul reservation. They answered my questions and had my trailer ready and hitched up in no time.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
3.0

Truck was broken, delayed our move with movers for almost an hour. We had to keep the truck longer and pay over our budget.

TYMALYN D. 
Clasificación:
4.0

It is good but they should change the locks and when I was at the location I was waiting two hours to check in

Yasmany H. 
Clasificación:
3.0

Have working ac in your truck.

James W. 
Clasificación:
3.0

I did the drop without assistance

SEAN F. 
Clasificación:
3.0

Did not include blankets which had been paid for

Jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

I originally placed the order to pick up at a location closer to my house but they called me with 2 days notice to let me know they didn't have the truck I needed and would be moving my pick up to Master Muffler. I was so pleased to have been given notice of this and when I called Master Muffler to confirm, they were very friendly and helpful. Computer system was delayed at pickup and out of their control, but overall the service was excellent.

KACEY K. 
Clasificación:
2.0

truck was not clean. windshield dirty. the girl at the desk was a bitch and got her daddy cuz I complained about have to do everything online. I am a sr citizen and not tech savvy and I hate these lazy people who are impatient with us. I prefer the location at the bigger u-haul up lebanon rd. their customer service is outstanding. we only had 11 pads in my dozen order bundle. I didn't even want to go back and complain to miss grumpy ass!

JACQUELINE P. 
Clasificación:
1.0

They would not perform an inspection of the truck despite us asking for one. The woman working the office appeared to be on drugs and was very frazzled. We noticed issues with the truck but could not get through to Uhaul to report them. It made our already stressful situation even more stressful.

DAVID M. 
Clasificación:
5.0

Sam and his crew always take care of me .Only place I go to rent Vans and Trucks..A+++ service

RUSSELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aidan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

TARITA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELANIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
2.0

The trailer was damaged, making it difficult to use. The truck's rear door did not have a lock. One of the trailer's ramps did not lock in the out position. We scheduled a car trailer, then a few days later I was informed I would have to go to a different pickup location to get the equipment I requested. On pickup day, the location said the reservation was for a dolly, and not the trailer. This is not what we requested. I will not be using U-Haul again. Shitty equipment. The people at both locations were friendly and helpful, the only positive parts of the experience.

Reid M. 
Clasificación:
4.0

Dirty moving blankets in the box and food waste/packaging in the cab. Would be nice if the Uhaul had gotten a once over before use. Staff and location were great!

Samuel M. 
Clasificación:
3.0

No where to park, no one offered any help

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
1.0

I made the pick up area at 5331 Mt View Rd, Antioch, TN 37013 Wich was 15 min from my house, I don't know why it changed to the other address 1:30 min away from my house, the truck was not braking properly, if I can receive a call to explain myself better I would appreciate it. Gracias

Yaroslava G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi S. 
Clasificación:
3.0

Had issues with the tow everything else was fine

ERIC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

laconda D. 
Clasificación:
2.0

I arrived at my schedule pick up time only to be told the van wasn't back yet. I finally received it several hours late which threw off the entire day's plan of people helping me move. I ended up moving my 3rd floor apartment by myself. i understand this was out of their control; however, I was not notified of this until I showed up, then the customer was called and they said they needed a few more hours. I was offered a larger truck but I am not comfortable driving that in an apartment complex with no where to park it

Sheri S. 
Clasificación:
4.0

We had to pick the truck up before they opened. We ordered a dolly and is was not in the truck. I called the day before to make sure there would be a dolly and I was promised it would be in the back of the truck. I called your 800 number and was on hold for over 30 minutes and finally hung up. I called the rental place when they opened and was promised a refund.

Michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

PRISCILLA J. 
Clasificación:
3.0

Family run muffler shop. They were nice but area you walk in was full of inventory and not much room. They read our contract wrong and told us we had to call uhaul to work it out.. We were on hold 20 min for rep and they said Master Muffler was reading contract incorrectly. It took 45 min to pick up Uhaul truck which is longer than normal.

Raymond J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
5.0

Good customer service

KEISHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
5.0

Fast, Friendly, Efficient.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
4.0

They did not have the furniture dolly that I paid for so there was that but other then that it was a pleasant experience

Danette M. 
Clasificación:
3.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

YADIRA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
3.0

There were no turn-in instructions available on the login page since I returned the vehicle the same day as I picked it up (returned two days early after the business was closed). The only instructions available were for pickup. I don't know where I should have gone or what I should have done since only pickup instructions were visible, but I was slapped with a $20 after hours fee for not finalizing turn-in online. No after hours personnel were contacted and no additional work was created for them. They got more revenue from me in extra gasoline I provided since guessing how much to pump would equal 1/2 tank is near impossible, and then they charged me $20 for turning in 2 days early. Extortion on behalf of a greedy corporation.

Nancy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNITH C. 
Clasificación:
3.0

There was some confusion about the reservation and I think I ended up overpaying. The girl was very nice but was having trouble with the system software. In the end everything was fine and the price was fair. The 26' truck was perfect for our one way interstate moving needs.

Timothy B. 
No se han enviado comentarios para esta ubicación.

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