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Melissa A
Customer Reviews for Mart 231
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My family only drove your equipment for maybe 5-10miles and was charged $180 worth of gas. We called for an explanation, but no one offered to help.
Sterling LEasiest part of the entire moving process was returning the truck at this location. There is a gas station on site to fill up so you don't have to drive extra miles to fill up before you return the truck. very convenient to just turn in the keys and walk away. Customer service was amazing & the attendant was very helpful.
Samantha HThe help at that store was not good and the explanation to fill the truck up with fuel after didn't happen as well as taking 45 mins to rent. The signal for internet there is not good and I think U-Haul does a bad job equipping their third party vendors with info and ease for the customer
Jesse KVery friendly
ROGER ENo change is necessary; everything is good.
Henry RThe location was about 20 miles from my destination causing the mileage to be 18 miles over. There are u haul dealers within less than 5 miles from home. So I was charged an extra 18 dollars for going over the estmated one way mileage
Roberta HEasy access area. Well kept.
Brenda RThe gentleman at counter was very helpful. And so was the young lady when I returned it.
Margaret DGive a phone number that works to contact the store you rented from.also I got charged for 3days and only used the trailer for 6hrs and no one has yet to get in touch with me I have sent emails and tried to call and all the phone number I have doesn't work or none answers
Anthony PTurned in trailers In on Sunday and after 5 phone calls 4 to UHAUlL and 1 to the store it finally got
THOMAS MExcellent Service
MATTHEW MIt wasn't anything wrong with the locations, but I would not recommend U Haul to anyone. I asked for a truck at another location, got there and no one I talked to on the phone could give me a code to get the key to the truck. After staying on the phone for almost 2 hours, they send me to another location for a truck, get there, no truck. Ended up getting a trailer that wasn't big enough. Worst organizing I have ever seen
Vicky SThe man running the store could have cared less I was there. Didn't bother to help me with hooking up the trailer. I'll be sure to never go there again. Thanks for nothing to busy to help man.
Jesse KThis location is "remote", but the equipment storage area allowed easy access for hitching/unhitching/backing equipment into parking area. This location did not lend any assistance in connecting/inspecting the car hauler. It wasn't as much of an issue for me but if someone "less experienced" rented from this location it could be an issue.
Joel LNot an actual Uhaul return center.
CHELLSIE EThe initial reservation was changed on line around November 26th. I received a call the afternoon before to tell me that the truck and location I reserved on line and received comfirmation for was not available. I understand not putting anyone out to give me the vehicle I requested. I was offered a smaller truck and a different location, which worked with the time the volunteers were willing to help me. The day of pickup the person working at the new location that was given was not helpful, so we had to call the U-Haul customer service, excellent customer service received from the 2nd person we spoke with, number and it ended up that the person at the pickup location needed to contact the manager to find out how to get the key. I understand that this was not an actual U-Haul store but this was an authorized agent and not informed at all about our arrival. Will I use U-Haul again? I hope that I don't need to but with the options, I will have no choice. The next time I will do everything on the phone instead of on line.
Marcus LEnjoyed the truck, it was easy to drive. The commutation between the phone and your offices was a turn-off. Need to improve!!!!
Dianna FClerks knew nothing about the process.
Taran MEvery larger location I have ever picked up from has been more than helpful with hookup and instructions. At this location, the COMPLETE OPPOSITE. I had to LIFT and hookup by myself, as a female, with help from my 80 year old mother while my 6 month child was in the car alone. I'm all for a little independence but REALLY?, no help what so ever. If that's the case, locations as such should only be allowed to rent out trucks not trailers of any sort requiring hookup.
Erika BIf you are going to have a completely mobile check in, make sure it's not at a place that has poor cell service. Truck interior was also not clean. Mud was all over the floor on the vehicle.
Joseph HPerson in store said on line drop off. I will never drop off at an online only drop off. I wasted 30 minutes trying use the on line drop off and tech support. Place wasn't even near the town of Middlesex.
Robert WI requested a hand truck but there weren't any at the location. The check engine light was on made me nervous was told it was ok.
Angela SThe trailer was dirty and no one did the initial pick up paper. I had to call and call and call to get everything straightened out and then I was overcharged.
Jonathan EI am a first time uhaul renter. Easy online booking and pickup at this location gas station. Had what I needed nearby to me. Great friendly people and location. Recommendation: the online checkout process requires a picture to be taken of the trailer. Please make it where a file can be uploaded. I had taken multiple pics before I left and attempted to do the checkout soon after. I had to go back and get a live pic since I couldn't upload any of the ones I had taken. I know for next time, but would've been easier to upload and not go back. However, I understand you likely have it this way so nobody can upload stock photos. Thanks again for an easy rental.
Kenneth CGreat place to deal with. Trailer was clean and perfect size for the moving we had to do. Pulls good and roomy.
Alton SI ordered the truck for 19.99. Only 40 dollar truck were available it cost me more gas more money to move a living room suit. 129.00 and to refill the large truck additional 22.00 . Disappointed when returning truck
Gregory PAttendant did not offer to unhitch trailer.
janet pEmployee was very courteous and polite.
gregory bNo receipt given. No checkin process. We were told to leave the keys in the truck and that's it. We would get an email closing out the rental. We never got an email. Very concerned about the process, we called the pick up location to make sure they knew it was returned and in good shape.
MELODY KClerk didn't seem to know what he was doing. Kept helping other customers in between trying to help me. No assistance with vehicle or trailer just handed me the key and it's over there.
Patrick VEquipment was not available as confirmed. Given a dolly instead with broken straps. Very unsafe for hauling.
Joshua LI got charged for a 17 ft truck, and received a 14 ft truck.
Diana HReserve vehicle at time of reservation. Have available reservations. Not at this location but on Geer st where originally reserved Had to go 45 min out the way due to them not reserving the truck I asked for 2weeks prior.
Nitara FThe lady there was excellent however she did not know how to hook the trailer to my car and neither did I. I had to ask a complete stranger to help me which means as in my contract my car was never inspected!
sarah gThe experience with the 231 mart location in middlesex NC was awesome. I would recommend and rent again from this location. Great service! Thank you.
Krista KProvider was friendly and helpful. Will definitely use this service again
Harry SThe person that was checking the vehicle out had very little knowledge of the process so I had to wait until someone came that new how to check out the truck for me
Alfreda Forder was not coming up at location and took a very long time to get rental and was charged more then online quote.
Robert PThere was dark grease on the inside floor of the enclosed trailer. I had to clean using degreaser before I could load my belongings. Also the web site kept kicking out the employee during the paperwork. It took 30 min to rent the trailer. The employee appeared to know what he was doing, therefore attention to the site should solve the issue.
Ron Rprice was outrageous i brought the truck back early with more than the asked half tank and i paid 140 just to us it the whole thing was 200+
james oYou're pos system was not functioning and took almost an hour to get my truck.
DANIEL W