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Kenneth W
Customer Reviews for Marshs Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work.
JAREDD GGreat customer service!! Will definitely be a returning customer.
Natasha FService was great
JANET SPicking up the truck could not have been easier. Called and received very good service to check in, inspect truck, and drive away. The pads I requested was neatly inside the cab. Excellent experience with Marsh’s Rentals.
STEPHEN CFix your app. On android it fails to start the camera to take the required pictures.
David SService was outstanding....very helpful in understanding the best rate to get. Everything went smooth.
John MI was having trouble with the online verification, the location was still closed even though the hours are posted online. Once I called customer service they took care of everything.
Shera CExcellent and prompt customer service.
Nancy CI am not sure if this is the responsibility of the location or u-haul as a company, but the exhaust system on our truck was completely gone. It was filling the cab of the truck with exhaust fumes. We were fortunate that we were only using it for a short move and I could drive with the window down. I would have assumed the prior renter left a comment about it needing repaired but not sure. Bottom line is that the truck was loud and hazardous fumes were coming into the cab.
Jay FVERY nice family-owned business. Fairly priced and had what I needed! Highly recommended site!
Kevin FVery good
Rina JWe have rented 2 times from this location and highly recommend them.
Mary MExperience was nice polite professional with good Customer service I would Definitely recommend this Location to a Friend in Need.
REGINALD MNothing at this time
Allan GI don't understand how you can run this type of business with work hours of 10:00 AM to 1:30 PM everyday. I was not able to go over any of the details at the drop-off location because I arrived at 2:00 PM. This looks like the owner does not want to interact with any of his customers.
Dan PThe truck had dirt all over the floor and AC didn’t work
Vandita BEven after the reservation, office was closed.. We called on the phone mentioned in the reservation but no luck. After 10 mins, some guys called and he was so rude and asked me to follow tons of steps over the phone which was very frustrating.
Shiv KThe 24/7 pick up process was neither fast nor convenient. It took me an hour and I had to call customer service because the system would not load.
Daniel OThe young lady was knowledgeable and very helpful.
Aykia HNothing to improve on excellent experience and knowledgeable owner.
Kevin JSuper helpful and kind.
Leila TVery helpful and friendly service. Good selection. Would def use again.
Francis JHad a hard time checking in. Did not reveive code for key right away.
ANNTONIA HVery customer service oriented & helpful.
Sherry HCustomer service was great. She explained everything clearly.
Don WMade it easy!!
Henry PThe truck itself and the area was nice, but the online self check in process was a nightmare. I was never given an access code to get the keys, I had to call for assistance, the app wasn't working, and it ended up taking about an hour to finally get the keys to the truck. If a friend was considering renting a uhaul, I while I would recommend this location, I would NOT recommend using the self check-in/pickup process.
Charlotte ROwner was very helpful and made this experience very easy!
Jennifer STerrible hours.
erik rNothing. They are always outstanding!
WILLLIAM KService and customer support was top level. Thanks!
Derek PUhaul rep stated if returned early we might get prorated refund. We did return within 9 hours (it was a 2-day rental) and when I called uhaul customer service to inquire I was told there is NEVER an early return refund of any kind ever on a one way rental. We traveled in-state 187 miles. We went out of our way to return truck early.
Michael dWe had a reservation for 8am, but they don’t open till 10am. Took us over an hour to download the app which did not work. Then waited 15 minutes for customer support to get us the password for the lock box which took numerous tries to get open.
James VThanksgiving
Dennis MProvide an assortment of tow ball sizes. Also don’t tell customer that if they return it before the 24 hour period they would get some of their money back!
Darnell STruck was filthy on thr inside and damaged driver side door made it a challenge to close the door all the way. Wiper blades were barely there. Needed roadside assistance before we even put one item in the truck. The truck leaked water in the Moms attic area. I rented a truck and auto transporter for an 830 mile trip and would have expected a more thorough inspection of the truck before I picked it up. Roadside assistance guy was great. This also caused delays in my move. Very disappointed considering how much money I spent.
David GNeed better locks. Took forever to open because letters kept sliding around. Mobile check in took 40 minutes.
Teyonna DThe uhaul I had needs brakes bad I had to drive through town which caused me to use more mileage then I wanted because it didn't feel safe on the highway and it also needs an alignment badly as well I understand people don't take the time to tell you guys these things but that is a huge safe issue for me and I icouldnt get everything some due to lack of safety.
Jordai PThe trailer was clean, but the door latch and the coupler were worn out and fussy. The staff at Marsh's was friendly, helpful and lovely.
Brian AGreat customer service and friendly staff
Jermaine MThe lady at the reception was awesome! Courteous and polite.
philip kReally helpful staff!
WILLLIAM KNothing, the service is great!
WILLLIAM KJust make sure everything is in order . If someone is needing a U-Haul it’s obviously for something important…be more empathetic.
Michael HNothing that I could ee.
Mark CI will always tell my friends to use Marsh’s Rental for all their moving needs. I was treated well.
Michael TI wouldn’t to drop off a vehicle at night. It’s dark & remote, somewhat of a dicey appearance & dark. The motion lights only came on when you walk on the dock & quickly turned back off after motion wasn’t sensed. Also, there is poor cell phone coverage in this area.
Taheisha CFriendly and efficient the lady who took care of us at the front office.
Karina RMuy amable las personas todo el servicio fue bueno
Anderson AGreat uhaul location
Jermaine M