Customer Reviews for Marshs Rentals
(Distribuidor de U-Haul del vecindario)

86 comentarios

4213 S Alston Ave   Durham, NC 27713

(919) 794-6150

Horarios de la ubicación

  • Lun. - mié.: 10 a. m. - 1:30 p. m.
  • Jue. - vie.: 10:30 a. m. - 1:30 p. m.
  • Sáb.: 11 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(919) 794-6150

4213 S Alston Ave
Durham, NC 27713

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 10 a. m. - 1:30 p. m.
  • Jue. - vie.: 10:30 a. m. - 1:30 p. m.
  • Sáb.: 11 a. m. - 4:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
2.0

I did not choose this location and my reservation was changed to this one. My pickup time was 2 hours later than I originally picked and when I got there, there wasn't even any working. I did not choose mobile check in either. The building itself was ugly and didn't look legit.

Isabella M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rashieda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dewaine C. 
Clasificación:
4.0

Make the mobile pick up process easier to follow - the part where we needed to enter a pin it code to access the key box on the website was not clear and we struggled to find out how to get to the code.

ALFRED M. 
Clasificación:
3.0

The digital only experience is not pleasant. I will rent from locations that have an agent present in the future.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR,ARTURO F. 
Clasificación:
3.0

Didn't realize the location was permanently closed. There was no one available to assist or ask questions when I was stuck or confused.

Raniesa G. 
Clasificación:
1.0

No one was there to help. The process was confusing, even having prepared and watched the videos supplied by U-Haul. Showed up 20 minutes early and couldn't get access even though the truck was available.

Darryl S. 
Clasificación:
5.0

Superb customer service! They went out of their way to ensure I was well taken care of.

Patty H. 
Clasificación:
5.0

Great customer service! smiley face

Gordon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laylon W. 
Clasificación:
1.0

Your online pickup system looks like it has been designed to be as user unfriendly as possible. Completely ridiculous. And the email I received to tell me what I needed to bring with me did not say anything about requiring a passport or the name and phone number of another person to verify my rental. I have no intention of ever renting from UHAUL again. I would rather pay a higher rental price than to have to try to use your web interface again. I have rented vehicles from Penske, Hertz, Avis, and others - some with only online interaction and all were simple to use.

Lawrence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin K. 
Clasificación:
1.0

I had broke down and was calling the place I got it from and the ignorant son of a bitch gone answer with an attitude asking who I was and why I kept calling him after hours cause he was closed! I had broke down in his uhaul and was trying to return it and could've left his shit at the fucking gas station when it decided it didn't want to start.

Jamirah S. 
Clasificación:
5.0

Excellent customer service

Larry P. 
Clasificación:
3.0

The location was actually farther than what I was looking for. However, I do appreciate their service.

Milagros G. 
Clasificación:
2.0

Verification process seems much more complicated than in the past, took forever to get verified to get the code for the keys. Then the website would not work at all at drop off and I waited on hold for 45 minutes to complete the drop off of the truck. There was nothing and no one at the location to assist. The people on the chat kept telling us to ask the location for help but there was no one there.

Justin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy N. 
Clasificación:
2.0

There was no one there and I was having difficulty with the app. It took me an extra 30 minutes to finally get the van.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
2.0

Online check in is horrible. Times out frequently. In fact I typed out a whole eligent review of the system that by the time I tried to post the review 5 minutes later, it timed out and I lost all of my review. Rip.

Kyle W. 
Clasificación:
3.0

The truck was fine but the automated check-in/out process needs some improvement. The app wouldn't let me submit pictures so I had to call U-Haul for help. Ended up using the website to return it. The whole process took much longer than if I returned it to a manned location.

Samuel D. 
Clasificación:
3.0

Better hours

Eduardo F. 
Clasificación:
5.0

Not charge so much for the dolly. Paid $50 for 1 hour of use. Tail light was gone so it was not maintained at all.

RICHARD C. 
Clasificación:
1.0

No personnel on site at 3PM in the afternoon.

Valerie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale F. 
Clasificación:
5.0

More customer service help for faster service every u haul I have been to seem short staffed for check out.

TONYA J. 
Clasificación:
1.0

I booked this location because it had a guaranteed truck rental. I took an Uber to the location and arrived at 10:00am. As I walked up to the door, U-Haul called me to tell me there was no truck available. They said I could go 1.5 miles down the road to another location to get the truck. After they hung up I called that location and they said they did not have a truck, and were not sure why someone would tell me to go to that location. I ended up getting a smaller truck that was available, being unable to move all of my items, and needing to rent another truck at a later date to complete the move.

TODD Q. 
Clasificación:
5.0

The people at Marsh's are AWESOME!!

DAVID S. 
Clasificación:
5.0

Dropped off after hours. Personnel were still on site and helped with the return.

John B. 
Clasificación:
1.0

I went to drop off the truck during their open hours but there was no one there at that time nor the next day. The building is boarded up with plywood and has a porta-potty off to the side. It does not really look like a place of business. I left the truck to go create an account (that I don't want) so I could turn it in through the online system and when I returned someone had stolen the blankets from the back of the truck. Not a good experience!

Rebecca E. 
Clasificación:
5.0

The equipment was dropped off after hours so there was no interaction to comment on.

Mo R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janelle O. 
Clasificación:
2.0

El cliente no dejó un comentario.

FRANKLIN K. 
Clasificación:
1.0

I rented a handtruck to come along with the uhaul and it they never sent it. I also had the worse time actually acquiring the keys through the app because the app was messed up (this was one of those no-contact spots where they drop the uhaul off and drop the keys in a locked box; you unlock the box with the instructions through the app which was messing up horribly) Also, the gas meter was NOT at the point where it should've been, it was lower but i was in a rush at that point and didnt care to complain about that. Fix the app, have the correct amount of gas in it, and give the customer a handtruck when they rent it!

Brandon E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
4.0

The uhaul app did not allow me to reset my password so I could not use it at the drop off.

JERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmely D. 
Clasificación:
3.0

The U-Haul app is terrible. It took 45 minutes to check in with the app (with several glitches, including the app spontaneously quitting and losing our check-in progress multiple times). It then took over an hour for my husband to return the truck using the app. This is a huge time chunk on a moving day, and makes moving day much more stressful. The app/mobile check-in, which was advertised as a quicker, more seamless check-in, is exactly the opposite. This was almost enough to keep us from using U-Haul again.

Matthew H. 
Clasificación:
5.0

Your app was broken I couldn't add pictures to check in my vehicle myself and I had to wait on hold for over an hour and it was awful I really had other things to do and it was super hot outside really bad fix your thing. Mr Marsh has a nice lot though, very nice man very professional.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles I. 
Clasificación:
5.0

Website gave me a few problems

Sharon B. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMBER M. 
Clasificación:
1.0

The experience was unpleasant from start to finish. There was no equipment available though I reserved it, & no one could account for it except by saying that they have shortages. As a result, a one day move is turning into a 3 day move. Still I have no furniture dolly to lift very heavy pieces of furniture.

Okera A. 
Clasificación:
5.0

One of the best Uhaul experiences I ever had. I was welcomed by Jermaine Marshall who was kind, friendly and very easy to work with. He is what makes this place a “stand out”.

sherry G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Everything was great. They where closed and still plowed me to rent. That was awesome and I really appreciate their service.

RENEQUA M. 
Clasificación:
1.0

My car was not hooked up to the car dolly correctly and it damaged my car. I have filed a claim.

Siobhan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

Very kind and personable people.

SUMER K. 
Clasificación:
3.0

The online check-in process was pretty bad. I had to provide the same set of information about my driver's license and credit card online when I made the reservation, again in the parking lot on my phone when trying to pick up the truck, and again in the office with the representative when the online system failed.

Matthew J. 
Clasificación:
5.0

Convenient location easy access

Cynthia A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ciara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasheem R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Durga Harish P. 
Clasificación:
5.0

Customer service was outstanding.

Clarence B. 
Clasificación:
3.0

Did not have one of the dollies we ordered, contacted us in advance and removed the fee. then, at pickup, did not have the other dolly and no one was there to contact/assist.

Brian L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reena A. 
Clasificación:
1.0

Nobody there to handle drop off

Michael W. 
Clasificación:
2.0

ND

DONNELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruby T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ajeesh C. 
Clasificación:
4.0

Everything was well done!

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN C. 
Clasificación:
5.0

Just keep doing what you're doing, friendly atmosphere.

CURTIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shareef S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jonathan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Retella J. 
Clasificación:
1.0

Dropping off the truck was easy, it took almost an hour to go through the verification process to pick up the truck

Dyani M. 
Clasificación:
4.0

El cliente no dejó un comentario.

gabriel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel J. 
Clasificación:
2.0

No one in office ever. I wanted to swap to a bigger truck. They didn't had one but also were not willing to work out and arrange with another location

Aman H. 
Clasificación:
5.0

The owner was great. He was there and helped me through the process. Very pleased. Truck was in perfect condition.

Gregory B. 
Clasificación:
4.0

El cliente no dejó un comentario.

brent E. 
Clasificación:
4.0

I originally had an issue with the lock box. It would've been convenient to have someone onsite as it was 10 am. When I called U-Haul, they were going to send me to a different location, however due to when I booked this location, there was not the same vehicle at any other location that was convenient.

Philip L. 
Clasificación:
4.0

I could not use the online app to turn on my truck die to the app not finding my location. Frustrating. I had to drop the keys and hope that I had done everything properly for the turn in.

david M. 
No se han enviado comentarios para esta ubicación.

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