Customer Reviews for Maroon Hill Convenience
(U-Haul Neighborhood Dealer)

Rating:

5.0

Your system was down. The person behind the counter was fantastic god bless her soul. She spent an hour on the phone with tech assistance. The tech assistant had issues with the website. I was an hour past my pick up time. Had it not been for the person behind the counter I would have walked. Still not sure I will recommend U-Haul.

Rating:

4.0

I put more gas in than I used and still got charged extra for gas

Rating:

2.0

How about don't add extra charges that weren't part of the agreement. Also, the Uhaul still had the previous renter's trash in it.

Rating:

4.0

Tires needed air. App used for returning vehicle continued to crash. This was the most current version of the app. Every time we tried to take photos it would kick us out. Otherwise staff in site in convenience store was lovely, self process through the app to start was great. It was just the finish.

Rating:

4.0

Have gas tank full (not “about 5/8”) at rental start so customer doesn’t have to guess at an amount to bring fuel level back to beginning amount. 3 pm is not the handiest closing time.

Rating:

4.0

Maybe let them know when booking a reservation that you have to pay by credit card. Some people don’t own credit cards, causing an extreme amount of confusion and frustration when picking up the U-Haul. Not pleased

Rating:

5.0

Truck was not cleaned before given to me. Requested for dolly which was missing. I had to call and get the dolly charges refunded. But it was not updated in the contract that dolly was not given to me. And it was showing due when dropping off

Rating:

5.0

Great service, great location Truck needs new wipers and roof up door serviced

Rating:

1.0

The service representative Nicole was rude, charged me an extra fuel charge that was later refunded due to photographs taken by myself after I had to call customer service. The customer service representative Amber was amazing and restored my faith in Uhaul because after my experience with the representative at Maroon Hill I seriously considered never dealing with Uhaul again.

Rating:

3.0

1. I checked in on-line, the website did not accept the picture of the back of my license, the guy there didn't know how to correct, took at least 30 minutes to get it sorted out. 2. I want the dolly for 1 day (actually 2.5 hours) and YOUR website wanted to charge me for 2 days. 3. The lights on the trailer were not working correctly.

Rating:

5.0

Very helpful staff, made sure that the trailer was hooked up properly.

Rating:

3.0

Seemed like the customer service person who was at the counter was not interested in renting the equipment. I asked for renting any equipment and the lady said there is nothing available and then I went to the UHAUL app and found a truck available to reserve and then I did the reservation through the app. Then I went to the lady and told that I got a truck reserved and then she checked her ipad and gave me the key. It seems like she don't what to rent her UHAUL. Not sure whether she had a bad day that day. ;) Just my experience.

Rating:

5.0

Extremely expensive for a one hour rental. UHaul could re-rent for an additional full price rental. Should not have to pay full fare if only a small portion of the allotted time

Rating:

5.0

The staff were very friendly and helpful. Quick pick up and drop off experience. The cable on the roller door was broken prior to my pick up but the staff pointed it out

Rating:

1.0

We waited more than an hour for the paperwork to be completed. There seemed to be problems with the system accepting the information that was inputted. The staff were friendly and very apologetic for the delay. The charge for mileage was significantly different from what was posted on the website.

Rating:

5.0

Nothing

Rating:

5.0

Sheldon was excellent:) great job!

Rating:

4.0

The straps of tow dolly was frozen and had a hard time getting it out