Customer Reviews for Maplewood Self Storage
(U-Haul Neighborhood Dealer)

224 reviews

929 N Main St Ext   Wallingford, CT 06492

(203) 774-4459

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(203) 774-4459

929 N Main St Ext
Wallingford, CT 06492

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It is a great service for a great price! The staff was very friendly and knowledgeable! I would totally use this service again! Thank you!

Pamela Cremo 
Rating:
3.0

Customer did not leave a comment.

Gregory Sczurek 
Rating:
4.0

Customer did not leave a comment.

Ralph McKusick 
Rating:
1.0

Went to the location to drop off vehicle 15 mins prior to closing. It said it closed at 5 pm, but nobody was around. The app wasn’t recognizing the order number so I couldn’t do a self checkout. I had to go back the next day to check out the truck, wasting two hours and gas.

Elvis Bici 
Rating:
5.0

Customer did not leave a comment.

Robert Baer 
Rating:
5.0

Customer did not leave a comment.

EDWARD SILVA 
Rating:
1.0

Awful experience with UHaul. I cannot see myself ever using it again. I drove all the way out to the location only to be told I need three people to call UHaul and verify my existence. Are you fucking kidding me?! You made me wait in the freezing cold spam calling friends and family in the middle of the day to get them to call you. Never again. Terrible support and the truck didn't even have the dolly I ordered.

Samuel Worrell 
Rating:
5.0

Great experience. Ban was terrific. Easy to rent and easy to drop off.

Michael Barile 
Rating:
5.0

Quick easy drop off.

Joshua Broderick 
Rating:
5.0

Customer did not leave a comment.

Rebecca Pawlwoski 
Rating:
4.0

It was very quick and very easy to rent and return I really like this place a lot. The price wasn’t too bad either.

Sheri Petrillo 
Rating:
4.0

There was no way to put straps across the front of furniture or stacked boxes. Bungie cords would not fit behind the wood beams that go the length of both sides of the inside of the truck. Strap downs could not fit behind them either. Therefore i could only stack boxes 2 high and was unable to utilize the hight of the inside of the truck. I now have to make another trip.

GREGORY BORBAS 
Rating:
5.0

Customer did not leave a comment.

Beck Bankowski 
Rating:
1.0

Customer did not leave a comment.

Michael Boules 
Rating:
5.0

Very friendly & helpful customer service, highly recommend and would definitely use again

Norma Jean Reily 
Rating:
5.0

Customer did not leave a comment.

Randy Philbrick 
Rating:
5.0

Customer did not leave a comment.

Jean-Pierre Kosciuk 
Rating:
5.0

When gas is over what is required there should Be a discount from Mileage used because in essence we are given next Patron more gas than what we used

IRENE SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

Andrew Dagostino 
Rating:
5.0

Only complaint would be seal on driver side door was loud in the cab because of the wind blowing through the window.

James Reichelt 
Rating:
2.0

The initial rental was great, the truck was great - it was the return that left me extremely frustrated. The lockbox had a lock on it which opened easily, but would not lock again. I was at the facility for 40 minutes, trying to use the app (unsuccessfully) calling Service, and trying to fix the broken lock so that I could securely leave my key (unsuccessfully). The service attendant, Alicia, tried her best to help me, but had no information that was useful. She contacted the store operator and eventually, I’ve decided the that I would have to return the key the next morning, (which I could not do because I am at work by 8:30). I continued to try and get the lock to close and eventually I got it to latch by tapping it on the ground (but not on the box) then I couldn’t re-open it. The key would not turn. Lots of frustration for such a simple thing. I had to ask my elderly mother, who uses a walker to go and return the key for me. I was very cranky by the time I left.

Michele Urban 
Rating:
5.0

Customer did not leave a comment.

Art Calcagni 
Rating:
5.0

Customer did not leave a comment.

Donald Riles 
Rating:
4.0

I was unable to return the van thru the link sent

Michael Kane 
Rating:
5.0

Customer did not leave a comment.

RICHARD SINKIEWICZ 
Rating:
5.0

Lori is phenomenal she assisted us through the process and she was excellent! Will definitely rent a van/truck from there in the future if needed.

Susan Ingraham 
Rating:
5.0

Customer did not leave a comment.

Alyssa Sharpe 
Rating:
5.0

Customer did not leave a comment.

Vic Soboleski 
Rating:
5.0

Everything was super easy! Pick up, drop off… got a great rate from district manager Lou, what more could a girl leaving a domestic violence situation ask for… easiest part of my week! Thank you ❤️🙏🏼💐 TF

Toni Flowers 
Rating:
3.0

Customer did not leave a comment.

Christy Carrano 
Rating:
4.0

N/C keep up with a good job thank you

Hassan Lehnoud 
Rating:
5.0

billing computer was down had to wait for email final bill

Charles Hood 
Rating:
5.0

Customer did not leave a comment.

Richard Sinkiewicz 
Rating:
1.0

The pickup and drop off procedure was dreadful. Using the all and having to take a bunch of photos was unpleasant. I feel like I am doing the job of the person who was supposed to check in and check out the truck. The truck was dirty, I had to sweep it before putting my things inside. There was gobs of something on the windshield that didn’t wash off.

Russell Larson 
Rating:
5.0

Customer did not leave a comment.

EDWIN STACK 
Rating:
5.0

Customer did not leave a comment.

Stacey Oliveto 
Rating:
1.0

Horrible experience. I spoke with a woman who said I have “24/7” access to the truck. I am ON THE PROPERTY and receive an email that my reservation is cancelled because I didn’t show up. Absolutely pathetic. I call customer service and they say no trucks available but then I used the app and got another truck… absolute shit show of a company

Matt Coutcher 
Rating:
3.0

Customer did not leave a comment.

Francis Giantonio 
Rating:
5.0

Excellent customer Service! Friendly and knowledgeable!

THOMAS SENATORE 
Rating:
5.0

Customer did not leave a comment.

Jill Ercolani 
Rating:
4.0

Customer did not leave a comment.

Robert Corazzini 
Rating:
5.0

Customer did not leave a comment.

Danielle Jackson-Elliott 
Rating:
1.0

Reserved 2 dollies and received a confirmation from a U-Haul representative confirming truck rental and dollies. She even confirmed that the dollies would be in the back of truck on pickup day. When I went to the facility to pick up truck I was told that the location doesn’t carry the equipment. Why was I able to reserve the dollies online if the location did not carry the equipment? I had to go purchase 2 Dollie’s that cost me over $100. The truck was filthy inside the cargo area, the interior windows were dirty , the air conditioning fan does not work so no air conditioning on the hottest day of the year., A drink cup was left inside cab from the previous renter and interior was dirty, Needless to say I am a very dissatisfied customer.

Glenn Stowik 
Rating:
5.0

Customer did not leave a comment.

Howard Yocum 
Rating:
4.0

Need signage as where to park cars while renting a vehicle. It’s a bit confusing and left to the renter to decide.

robert Callery 
Rating:
5.0

High marks for local pickup and drop off. The app and website were almost impossible to use. Fortunately the rep was inside to help.

Steve Moses 
Rating:
4.0

Do the pre registration…UHAULS’s computer system sub opar

Marvin Ide 
Rating:
5.0

Customer did not leave a comment.

ANANIAS GLORIA 
Rating:
5.0

Customer did not leave a comment.

RICHARD SINKIEWICZ 
Rating:
1.0

Customer did not leave a comment.

Emily Moran 
Rating:
5.0

Great! The staff was great, very attentive, friendly, courteous and professional.

GIL PEREZ 
Rating:
5.0

These guys are great. No waiting.

Lyman Hall HS Music Parents Assoc 
Rating:
5.0

Customer did not leave a comment.

Rose Pensivy 
Rating:
4.0

Customer did not leave a comment.

Erin Stalnecker 
Rating:
4.0

I checked in online and asked for furniture wraps for my move. The location says they havent had any in weeks and has been asking for them and still hasnt gotten them. So i was charged for something i never got

Perry McFadden 
Rating:
4.0

Customer did not leave a comment.

Garrett Watson 
Rating:
5.0

Customer did not leave a comment.

Leilani Kalama 
Rating:
5.0

Customer did not leave a comment.

Kevin Dean 
Rating:
5.0

Staff was excellent. Van was in pristine condition and ready when I needed it.

joseph marconis 
Rating:
4.0

The self checkout and return features were smooth and easy to follow and use. The only small criticism would be some guidance on where to park a personal vehicle at this location while using the truck.

Sean King 
Rating:
4.0

Change engine oil light was on, cab of van was dirty with pet hair on seats, food crumbs in cup holders, floor dirty with debris. Cargo area had debris on floor including sheet rock dust and particles.

GLENN STOWIK 
Rating:
5.0

Great clean place. People are friendly and efficient

Vincent Abate 
Rating:
5.0

Customer did not leave a comment.

Victor Soboleski 
Rating:
5.0

Customer did not leave a comment.

Nakia hughes 
Rating:
5.0

Customer did not leave a comment.

Carmen Mascolo 
Rating:
4.0

If a customer comes back with more fuel in the tank then he left with it should be some kind of a compensation.

RALPH SAMMARCO 
Rating:
5.0

This location checked all the boxes of how a service company should operate . Professional from first hello to final goodbye.

Vincent Abate 
Rating:
5.0

Back of van was full of pine needles and one beer bottle. Should be swept out

Steven ODonnell 
Rating:
5.0

Customer did not leave a comment.

Rochelle Reynolds 
Rating:
5.0

The only problem I had was the confirmation email I received gave me the wrong pick up address. Luckily the correct location called me to find out where I was because I was a few minutes late with my pick up. Other than that, I had a great experience and will be renting again in the near future

Jacquelyn TirolettoTiroletto 
Rating:
1.0

U-Haul did not adequately prepare me for pickup day using my mobile. The additional verification steps and/or documents should’ve been brought to my attention sooner. The van was dirty with popsicle sticks and lots of visible debri. Back of van was damaged, even though photo checkout of the van showed no damage, which worries me there might be a chance I’d have to dispute damage that was not caused by me from the get go. Overall poor experience- when I called to extend my drop off time another 12 hours, I was told it would be an additional $57 just to extend. Not please with the customer treatment and experience here.

Nicholas Lypka 
Rating:
5.0

Customer did not leave a comment.

PatriciaToppin Toppin 
Rating:
5.0

Low tire gage constantly on. Vehicle transmission played catch up to the engine starting out. Rental process was quite easy. Office women very pleasant. When we returned the vehicle another gentleman was also very nice.

Richard Henriques 
Rating:
3.0

Customer did not leave a comment.

Thomas Cowell 
Rating:
5.0

Customer did not leave a comment.

Alicia Polhamus 
Rating:
5.0

The blankets I paid for were not in the truck.

Nicholas Sherwood 
Rating:
4.0

Customer did not leave a comment.

Alan Blume 
Rating:
2.0

When I first signed up for my reservation I did not take safe move or any other type of coverage and had also asked for an appliance dolly. During check in I was advised no dolly available, no problem. He was having some issues removing the dolly from the order. But then When i went to check out my bill included safe move. I do not want to be charged for that since my original reservation did not include the safe move. and now when I tried to email the link 22072_GM@uhaul.com it comes back as undeliverable James Esposito 203-272-6707

James Esposito 
Rating:
5.0

Customer did not leave a comment.

John Messier 
Rating:
5.0

This was the best experience I ever had with the staff at this location,I will rent uhaul trucks from this location again..

Francis Riccitelli 
Rating:
5.0

Customer did not leave a comment.

Alicia Decina 
Rating:
5.0

the air pressure on the tires were low and there was no windshield cleaner otherwise the truck was in good condition

janice Borowy 
Rating:
5.0

Customer did not leave a comment.

Kurt Mather 
Rating:
5.0

Customer did not leave a comment.

Franck Segui 
Rating:
5.0

Customer did not leave a comment.

Shaifur Rahman 
Rating:
4.0

Customer did not leave a comment.

SHERRI SCALA-SANDERS 
Rating:
5.0

I guess it really applies to the Uhaul company, but thank you so much for switching our contract (from a couple days with mileage fees to a week with a free 750 miles) such that we got the best rate.

allen bale 
Rating:
5.0

Customer did not leave a comment.

LINDA GETTINGS 
Rating:
5.0

Customer did not leave a comment.

Raymond Szparkowski 
Rating:
3.0

I was promised a pick up in Hartford turnpike location but had to go to another location. Nit happy

Donald Distasio 
Rating:
5.0

Customer did not leave a comment.

Rocco Albano 
Rating:
5.0

The location was great, as it was the same storage place that I was moving my things to, which was very convenient, and the staff there were really kind. My issue was the online check-in process, which kept telling me that there was no reservation, and when I called customer service, I was hung up on after waiting on hold for 25 minutes, so the whole process was INSANELY FRUSTRATING. I'm actually not even sure how I figured everything out in order to rent the van; I think that I just trying different links and emails. Given that I work with IT everyday, this difficulty stunned me, and I almost gave up. The truck was great, the people were great, but the online process made me long for the day when you could just engage with an actual person when taking out the van. Ugh.

Jennifer Wood 
Rating:
4.0

Website was down Customer service on the phone was very courteous and helpful

SUBRAMANI SEETHARAMA 
Rating:
3.0

However. No hand trucks or blankets or dollys available.

Manuel Desilva 
Rating:
5.0

Great customer service!!!

Anita Marcati 
Rating:
5.0

The woman at the front desk was very nice and helpful for a fast check-in and check-out. Easy to find place and large parking lot for easy truck turn around.

Jean Mellor 
Rating:
5.0

Laura was very professional and accommodating. Represents the company very well!

Gary Lane 
Rating:
5.0

Customer did not leave a comment.

James Bondi 
Rating:
5.0

The girl was super professional. Very nice and totally supportive. Thank you for everything.

Chris Schumacher 
Rating:
5.0

A billing issue created by U-Haul, not the location, was corrected promptly.

Roy Harvey 
No reviews have been submitted for this location.

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