We had a horrible experience with our original booking that has left a very poor impression of U-Haul and it's booking process. We booked to pick up at King's Inn, Elk City, OK. We stopped by on Friday morning to confirm everything was setup, only to be told there was no truck available for our Saturday morning rental. We were informed there might not be a truck available until possibly Sunday morning. After several calls and repeated transfers, we finally reached an individual (Kelly) who was most helpful in solving our problem. We ended up traveling 40 miles to pickup a truck that was available in Weatherford, OK. I chose the King's Inn because your website show guaranteed availability. It was not the agent's fault that the promised equipment was not available. The first two people we dealt with on the phone seemed unconcerned that our arrangements had fallen thru. My opinion of U-Haul is not a good one at this point. We had arrangements for help to load the truck and unload at our destination, all of which were in limbo for several hours on Friday, and caused much stress due to the uncertainty of equipment availability. To top it all off, the truck was extremely rough riding and the front right fender was so loose the headlight actually shook as I was driving. This not my first U-Haul rental but it fell far short of my previous experiences, disappointment is a major understatement with regards to the whole experience.JAMES V.
Customer Reviews for M&D Enterprises and Lawnmower Shop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.DREW M.
El cliente no dejó un comentario.Angela H.
super quick, easy, and friendly process!JOEL G.
El cliente no dejó un comentario.RITA T.
El cliente no dejó un comentario.TAMMETHA B.
El cliente no dejó un comentario.ROBIN H.
Super friendly staffREX M.
Super friendly staff made the check in process easy.Rex M.
El cliente no dejó un comentario.Sheila A.
Facility is closed on Saturday and Sunday even though the website says open on Saturday.Rex M.
El cliente no dejó un comentario.Krystal S.
Very friendly and nice to work withvincent H.
El cliente no dejó un comentario.Wayde C.
Everything was ready to receive.DAVID G.
El cliente no dejó un comentario.Hiep N.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Alexis A.
El cliente no dejó un comentario.MARK A.
The young lady who helped me is a rock star. Friendly and efficient.KENNETH D.
El cliente no dejó un comentario.JAMES N.
El cliente no dejó un comentario.MATTHEW W.
Very prompt and courteous service. Lot is set up with adequate room to safely enter large vehicles.DAN G.
El cliente no dejó un comentario.Justus L.
El cliente no dejó un comentario.ALAN M.
Great service with a friendly smileMICHAEL Y.
El cliente no dejó un comentario.ALAN B.
El cliente no dejó un comentario.TERRY G.
El cliente no dejó un comentario.Kelly M.
El cliente no dejó un comentario.PAUL W.
El cliente no dejó un comentario.Shelley M.
El cliente no dejó un comentario.Vernon N.
El cliente no dejó un comentario.GRAHAM R.
El cliente no dejó un comentario.Troy S.
Customer service was good. But the rates are entirely higher than expected not a single advertising piece show how expensive the mileage is. Will be looking elsewhere for my moving needs.Dusty H.
The truck had some mud on it, but it was raining when I picked it up, and I reported it as such, with pics. When turning it back in, there was some of the same mud still on it. I was asked if it was clean enough for the next family. I responded No. It did need to be washed, but it wasn't something I had done. Because I answered No I was going to be charged $25.Shawn W.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Sheila F.
El cliente no dejó un comentario.Skyler R.
El cliente no dejó un comentario.William M.
This is the same review I left on Yelp. Copy/pasted below. M&D was great. Used Apple Maps to locate address. It automatically includes the Yelp star review with GPS directions. They had single review with one star. I had a good experience. They get 5 stars. If only one person leaves a low review then that becomes the published average through Yelp. Not fair to business. Do not judge a business by a single review. Obviously, I thought M&D provided quality service. It clearly pissed me off that one single star Yelp review was shown while using GPS. They are not a one star operation! I'm from New Jersey with zero connection to this business. First time using them. They took care of me. (Had a pleasant experience renting a 15ft box truck for 2 days. The staff was friendly and helpful. A password style padlock was on the tailgate. (U-Haul related) It took 2 minutes via phone to get the combo. M&D was attentive and helpful. Will use their service again, no complaints. Thanks to everyone at M&D.)Joseph N.
Excellent serviceBarry H.
Nice friendly peopleElaine M.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Cale T.
El cliente no dejó un comentario.Tonya B.
They came in after hours on New Year's eve to help me rent a trailer at the last moment due to moving my daughter and her girls to Lawton. Very helpful and courteous. Thank you to Daniel and Bryan.Danny T.
Truck ramp did not work. However they got me another truck but it delayed my start time by 45 minutes.Dennis T.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Billy John J.
El cliente no dejó un comentario.bobby K.
El cliente no dejó un comentario.DENNIS C.
Great service, equipment was in great shapeGy B.
Agent was friendly and very helpful.WAYNE V.
El cliente no dejó un comentario.LINDA C.
El cliente no dejó un comentario.Bill R.
I think the owner was gone and his replacement help wasn't knowledgeable and messed up my Reservations.Garrett C.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.Todd R.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.JIM B.
Very friendly customer service. Great to work with!!Jeffrey C.
El cliente no dejó un comentario.David A.
Great place to rent from. The staff was very friendly and helpful. I recommend this location for u-haul rentals.Nick H.
Great service, very clean equipmentGy B.
El cliente no dejó un comentario.Damon D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.JEAN PAUL E.
El cliente no dejó un comentario.Christy S.
Everything was great, very fast and friendly serviceGy B.
El cliente no dejó un comentario.Nicholas K.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Jeffrey J.
Excellent services!Flavour N.
Craig was awesome before and at pick up time. Very helpful! Highly recommend.Frederick Joseph R.
Was told I would be refunded for unused mileage when I told him it wasnt as far as listed on paperwork. Also took an hour and twenty minutes to get out of there because there was only one person working and he was new.ROBERT C.
El cliente no dejó un comentario.Shaun M.
Total screw up of contract has wrong truck wrong Drop off location wrong name rented. Big problems with return. Total incompetence trying to straighten out. I put a dispute on the whole deal with credit card. I insured the wrong truck paid extra tank of gas at california prices due to WRONG truck.sam S.
El cliente no dejó un comentario.David B.
Staff very helpful and friendly.MELISSA G.
All was goodRaymond A.
Very friendly and helpful would recommendKimberly B.
I agreed to the $8,00 insurance but was charged $16.00. The attendent was very nice but must have entered the wrong sales agreementingemar W.
El cliente no dejó un comentario.Anthony W.
Helped me drop off a dollyMichael B.
Daniel checked in both the auto transport and truck and was very helpful. He was extremely professional and efficient. This location has been a UHaul agency for only 3 months and they do a super job of representing the company. Daniel's customer service was exceptional and a great credit to UH.Susan R.
Excellent service , very customer friendly , demonstrated genuine care and concern for needs and questions .debbie K.
Nothing! I will never use U Haul again. The truck leaked and damaged everything on the left side of our 26ft truck. Everything we own was in this truck. So very confused as to how a moving company can rent a truck that leaks.Michelle D.
Steph was incompetent and unhelpful. even after I had picked up the trailer I received a call to find out when I was coming to pick up the trailer,,,??Vernon H.
El cliente no dejó un comentario.Dakoda R.