Customer Reviews for Malones Garage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Stop the corporate guy in Arizona from texting customers at a BAD time. I got a text about an hour after I picked up the truck telling me people at my destination needed it and asking what time I would be there to turn it in 150 miles away. That was NOT COOL. they had 3 trucks JUST like mine sitting there when I got there. I felt like they did not trust me because the person sending that text lied to me.

Rating:

5.0

Fix your online and app functions! I tried to use both when returning the trailer and could not finish with either.

Rating:

3.0

The truck we rented was filthy, stunk so bad i got a headache and my sinuses were a mess! It was the absolute worst vehicle we ever rented, it had 9000 miles on it but was like a junk vehicle, burn hole in the seat and it also had 3 air fresheners that didnt even have a scent so I assumed it had been there a while. Will never remt from them again

Rating:

5.0

Fast friendly service.

Rating:

4.0

We realize is was a new area but the mud made it pretty difficult moving in and out. Otherwise it would have been 5 star.

Rating:

3.0

This was not the pick-up location we made a reservation at. We had to drive over 40 minutes out of our way after already having a 4.5 hour drive from out of state. U-Haul makes no attempt to honor reservations as booked. This was our experience last time we booked U-Haul as well. If car rental companies can ensure the equipment is in the right location, U-Haul can figure it out but the customer service has been horrible every time we call to seek resolution or assistance.

Rating:

5.0

The gentleman who helped was fantastic. Explained everything and was a big help. I am very happy with my rental.

Rating:

3.0

No one to be found. Returned my rental less than 24 hours later, arrived at drop location, some woman who was walking in said oh let me get someone, yelled in the garage and out came a gentleman who did not check in the trailer, told me oh just leave it there and they will take care of it and I will get an email receipt. We'll 2 weeks later I get my receipt, funny how no process was followed, no procedure, all cause he was to busy to run and play with his girlfriend in the back of the shop, this is so unacceptable and unprofessional. If something were to have happened to the rental because he didn't check it I would have been responsible not him, this redneck nonsense needs to stop.

Rating:

4.0

Preferably having equipment closer than an hour and a half drive to pick up. Or being able to provide more help getting the equipment. But that does not reflect the business we picked up from.

Rating:

5.0

Excellent customer service. Truck was as advertised. Easy to pick up and drop off.

Rating:

2.0

Along with other issues my main complaint is I filled the truck's gas tank to full after 36 miles of use. The bill came to $97.00. I know I signed an agreement to fill the tank to the level I started with. extenuating circumstances made me make this mistake. U-haul still benefits some $50 from my mistake. I just feel a good business practice would be to help the customer even though the error was my fault. Be good and rectify the problem.

Rating:

5.0

Nothing, our experience was exceptional

Rating:

2.0

Not willing to help,,, said they didn’t rent the trailer to me so call u-haul,,, will never go there again!!! As they told me I lack knowledge

Rating:

1.0

Keep appointments

Rating:

3.0

It was ok experience I’ve rented from this location before without an issue… the uhaul truck I got was a little dirty on the inside and I also have to wait till 8:45am for the uhaul cause the employee had to check in the uhauls from the weekend which is understandable however my reservation stated 8:00 AM you would think the location would close them out earlier or should not allow to set up a pick up time for earlier then 8:30 am

Rating:

5.0

The price per mile is outrageous

Rating:

5.0

Great service, flexible and easy to work with. The unit was clean,secure and easy to access.

Rating:

5.0

The computer system was not able to complete the reservation that I had entered 2 days before. So my reservation had to be entered as a walk-in. Because it was re-entered, I lost the $50 discount that was granted to return the rental to a nearby location. My impression is that this was not the fault of the rental location, but a problem corporate u-haul software. Both of my recent rentals had computer issues. Apparently these problems are frequent because the support person new the name of the person at the rental location based on the phone number.

Rating:

5.0

friendly and helpful personnel

Rating:

5.0

Thank you for everything and I hope in future we can meet again, thank you 🙏

Rating:

5.0

Easy to get in an out

Rating:

5.0

Amazingly helpful and courteous!

Rating:

5.0

Good people to work with

Rating:

5.0

No comment at this time.

Rating:

1.0

Customer service was beyond terrible. I have never had such problems with Uhaul and have used this company many times at several different locations. I would absolutely NOT recommend this location.

Rating:

5.0

Thank you for the consistently good service.

Rating:

3.0

Dropped off the rental after hours and did not interact with any representatives. The lot was plowed and easy to navigate.

Rating:

5.0

Great experience would highly recommend

Rating:

4.0

Called to request an extension on my time for a few hours and wasn’t aware that I would be charged an extra full day out of it. Also wasn’t told up front how much you charge to fill the gas tank otherwise I would’ve stopped earlier in my day to fill. Due to COVID gas stations near me were closed by the time I was ready to return the truck.

Rating:

3.0

There were issues with the on-line order system at pickup. I ordered online, through my U-haul account, and completed the early check-in / registration, so as to save time. The dealer couldn't pull up my order, and had to start a new order all over. This has happened at multiple U-hail location I have used.

Rating:

5.0

All staff was courteous and helpful

Rating:

5.0

Friendly people, good customer service, well maintained facility, would recomend to anyone who ask.

Rating:

5.0

The guy there was really friendly they let me switch trailers last second and they hooked it up for me

Rating:

5.0

You can make sure all uhual locations have their current hours on your site. I had a terrible incident all kicked of by a locations hours not being correct on the uhaul website. It was corrected at malones but not without incident. The entire thing could have been a non issue if that dealers hours were correct. The dealer in question was fulton NY Coolwaters Pool And Spa.

Rating:

5.0

I had a great experience. NOT a thing to complain about. WAS shown where my storage shed was and truck I would be getting. Thank You. Robin Wise

Rating:

5.0

No improvement needed. They are a pleasure to work with.

Rating:

5.0

Larry always goes above and beyond to take care of our company rentals 5 stars A+++

Rating:

5.0

Keep up the good work

Rating:

5.0

Everything was great and nice people

Rating:

1.0

Malones Garage doesn’t understand what a contract is. More importantly they fail to understand that when they rent a vehicle (a contract) they can’t, upon a whim, demand it back to rent it to someone else....and then get ugly about it Monday May 13, 2019 I rented a pickup truck from Malones Garage, 7730 SR 104, Oswego, NY 13126. Originally I thought I’d need it for just a few days, but as soon as I realized I needed it for a longer time, I called to extend the contract to a full week (7 days), which they did and charged my credit card for the remaining days. I asked if he would send me a confirming email to which he said (not an exact quote but almost): “No we don’t do that, but I ran it through your card. It’s due back Monday at 11:00am.” I thanked him and we hung up. Monday May 20, 2019 8:13am Larry from Malones left a message that they need the truck back as soon as possible because they have other people with reservations for it. The way he was speaking felt like I’d kept the truck without permission. Monday May 20, 2019 8:43am I return the truck and am not happy about the phone message. I forget the exact order of the conversation, but these are the things Larry said to me and our brief interaction: I walk up to Larry, he recognizes me, and I explain to him that it wasn’t due back until 11:00 am. He becomes hostile and informs me that he tried to call me over the weekend but only left the one message. That other people were calling wanting to rent the truck. I told him that his scheduling problems weren’t my problems. He gets angrier and informed me that he “did me a favor renting it to me”. (!) I told him if renting it wasn’t possible then he should have said something and I would of made other arrangements. He said that it was his graduation weekend. Aah.... I said this is a business. He agreed. He said some other things including (in a pouting voice) that I can just take it and not return it until 11:00. Again I told him to just finish it up, and finally he stopped his arguing, making up excuses and did. As I left there was an older man sitting at a desk on the other side of the room. I nodded to him. He glared at me.

Rating:

4.0

Larry was accommodating and friendly.

Rating:

5.0

Staff at Malone very helpful and courteous.

Rating:

4.0

Had to jump the truck once I reach home. Need to make sure battery is charged.

Rating:

4.0

Helpful staff and very flexible with dates to meet my needs.

Rating:

5.0

They are GREAT people to do business with! They were very helpful!

Rating:

5.0

Excellent service

Rating:

1.0

After coming back to take my things out of storage my chair was ruined because it seems as though a mouse had gotten in to tge storage My chair now has holes spiders cobwebs and mouse poop over it

Rating:

5.0

Quick and easy service.

Rating:

5.0

Very convenient, especially for college students, it's reliable, didn't have any problems and the best thing is their awesome and affordable prices.

Rating:

5.0

I be been using storage from Malones for 4 yrs...since my daughter attended SUNY Oswego. Always friendly and helpful.

Rating:

4.0

We have nothing bad to say about our storage unit and this company.

Rating:

5.0

Malone’s is great. We rented a U-haul and a storage unit from them. They were very accommodating and friendly