Customer Reviews for Malav Enterprise
(U-Haul Neighborhood Dealer)

2,318 comentarios

10921 York Rd   Cockeysville, MD 21030
(N Of Warren Rd)

(410) 785-3166

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 785-3166

10921 York Rd
Cockeysville, MD 21030
(N Of Warren Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

My only complaint is the same as always. NEVER able to pick up a U-Haul product from where I want it. It always changes, which is very frustrating. You MUST have an inventory of what is where. I got my location changed, called U-Haul and had it changed back to my original location. I don't understand this if you know your inventory. They had 2 5'X8' trailers on location

Alastair P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Josh K. 
Clasificación:
5.0

Good customer service, always clean trucks at this location.

Columbus E. 
Clasificación:
4.0

Store associate very accommodating. Thank you

Christopher J. 
Clasificación:
5.0

The check out procedure is a little lengthy compared to Enterprise.

Anita P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison T. 
Clasificación:
5.0

Very easy process

Erin C. 
Clasificación:
5.0

Not much , drop off was a little strange with no one there , the gentleman had told me ahead of time what to do when i returned so its not like i was in the dark . The U haul dealer by me ( Pulaski hwy ) is much larger and folks are always there . Great service ! Thank you !

Thomas B. 
Clasificación:
3.0

Truck had check engine light on and had trouble starting. I was charged for fuel even though I brought truck back with same fuel level. Getting someone to explain why has been difficult

James G. 
Clasificación:
1.0

Was charged a fuel fee even though I returned it with the same amount of fuel I got it. And was not given what I was told at the rate I was told.

Elijah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F. 
Clasificación:
5.0

Good customer service, will use again.

Columbus E. 
Clasificación:
5.0

Great location and great service

Ralph K. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross S. 
Clasificación:
2.0

I reserved the truck and when I went to pick the truck up the gentleman stated I had a outstanding balance or issue that I had to call you all I told him I was going to go do that and when I called you all and resolved the matter I called him back and he had canceled my reservation additionally several people that were walking in asked what time they close and he said when he has no customers he leaves I think it's kind of an unprofessional place in cockeysville

tim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY B. 
Clasificación:
5.0

Not specific to this location, just in general. I rented my truck in-person. When I went to return, at 3:00 in the afternoon, the store was closed. I had to check in the truck myself. What if I had come back, expecting to return inside and did not bring my phone? I would not have been able to return the truck. I think if I am doing the work of the store owner, I should get a discount. Also, why arent the stores mandated to be open/there during normal business hours? If you are switching to online only, better offer a discount.

Jerry W. 
Clasificación:
2.0

They are charging me a gas fee of 33.00 which is not accurate. I put the amount of gas in it that was in it when i took it. Please verify with the photos i sent!!!!

LARRY B. 
Clasificación:
5.0

The same gentleman helped me again was pleasant and very helpful. Very professional. Awesome service. Will continue to use.

Corey A. 
Clasificación:
5.0

Great experience and service!

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA B. 
Clasificación:
5.0

The customer service was outstanding. We really appreciated the assistance we received from Richard.

Katharine L. 
Clasificación:
5.0

Tell customers where to look for the truck number. We had a hard time figuring out which truck was ours.

Brenda C. 
Clasificación:
5.0

I will definitely recommend this location. Great customer service!

Columbus E. 
Clasificación:
5.0

“R” at the York Rd location provided outstanding customer service. He spent time helping me getting to the right person who adjusted the amount my credit card had been charged for, so I didn't have to pay for 96 blankets instead of just 14. Also he told us that we should request his location to be the drop off location to avoid unexpected destination fees. It was at this location where it turned out that it wasn't at all up to us where we dropped off the truck. We did not know this because we had been told that any location nearby will be fine. So THANK YOU “R” for going above and beyond and providing excellent customer service, you really looked out for us. I wish everyone at UHAUL did their job as conscientiously as you do.

Maria B. 
Clasificación:
5.0

Everything was great. The rental guy was super nice and attentive. We had to change our times and he was totally flexible. ¡Gracias!

hugh H. 
Clasificación:
1.0

Over charges

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April P. 
Clasificación:
4.0

The app made it a lot easier

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY B. 
Clasificación:
3.0

The truck was completely filthy from cup holders having a lot of spillage and sticky substance inside of it. The steering wheel was so filthy I had to use Disinfectant wipes to wipe down every single thing a driver would be touching or a passenger would be touching. Even the door handles inside, the seats were so filthy it looked like chocolate milk on the Clorox wipe.

MARTHA F. 
Clasificación:
2.0

Stop over charging people, you send a bill with the actual mileage and charges then 2 days later recharge my card at a different amount.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VISHNUBHAI D. 
Clasificación:
5.0

We usually rent trucks from other locations that have little inventory if any or very limited choice. This place has a great selection, with clean trucks. Getting the truck was easy & after hours return also easy but very efficient with photos taken, etc.

lisa F. 
Clasificación:
3.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

The gentleman at the counter was extremely friendly, proficient and professional. He did a wonderful job of explaining everything and if I asked any questions he answered them and explained everything.

Katherine P. 
Clasificación:
5.0

Even though I had an accident the gentleman still con't me with my rental needs.

Averille B. 
Clasificación:
1.0

The personnel was very rude and disrespectful. He hung up on me when I tried to explain the situation. When a truck breaks down there is a communication error between roadside assistance and the uhaul locations. The frustration should not be taken out on the customers.

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdulmalik L. 
Clasificación:
1.0

The roof had been patched and rain leaked at the patch all over my stuff.

marsha O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ian D. 
Clasificación:
5.0

All went well

Derek D. 
Clasificación:
5.0

Fast easy and friendly service.

Josh S. 
Clasificación:
5.0

Everything was great Rick

NANCY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH C. 
Clasificación:
5.0

Excellent service. Good people to work with.

Deepak A. 
Clasificación:
5.0

Rick was super helpful

Ray R. 
Clasificación:
2.0

The gas was on E and I was told that the person before me left it that way and I would have to go straight to a gas station. I was told that if I bring it back with a quarter tank I would be reimbursed and I wasn't.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aly N. 
Clasificación:
5.0

my overall satisfaction is A+

MACEO N. 
Clasificación:
5.0

ALWAYS GREAT CUSTOMER SERVICE

Temi W. 
Clasificación:
4.0

Excellent experience overall. No pads available when we came in.

Earl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

Rick was my contact who set up my rental, and helped me decide on which truck to rent. I felt confident with him and In felt like he did a great job.

WILLIAM H. 
Clasificación:
4.0

The process for renting the UHaul truck was pretty smooth. I just think that the phone situation is a bit odd. There were two phone numbers (I believe they were cell phone numbers) for this particular location which was a bit confusing. Other than that, everything went smoothly

marcia M. 
Clasificación:
3.0

Overall the experience was acceptable. I feel the product is overpriced in the mileage. it is more than double the federal mileage rate of 0.585 per mile at 1.29 per mile.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY B. 
Clasificación:
5.0

Great service like alaways!

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
5.0

Excellent friendly service. Wished we didn't have to re-enter all the info we had already spent time doing online, but was still a pleasant experience. Very "family-owned business" feel to the interaction which I liked!

Michael G. 
Clasificación:
1.0

They are cheaters. I reserved the truck for 22 hours and when I got there they changed my reservation, and did not give me the receipt. The converted my reservation to 4 hours reservation. I was charged double for everything. I will file a law suit against you and your agent. I have the proofs of everything. I will see you guys in the court.

Shahzad M. 
Clasificación:
5.0

Excellent costumer service!

Benjamin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANKIT A. 
Clasificación:
5.0

Rick was great, all around positive experience. WIll use Uhaul again for sure

Scott D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek C. 
Clasificación:
4.0

Most of the Trucks have maintenance Issue. Every time I rent a truck, they have mechanical problems. Brake issue, Alignment issue……

MAKAN M. 
Clasificación:
5.0

Better phone answering service. Better availability of trailers.

ARTHUR S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachariah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C. 
Clasificación:
1.0

The scheduling of the truck, customer service and all the trouble we experienced was a nightmare. It cost us a lot of money after they moved our reservation to this location and changed our truck size, moving help was beyond a nightmare. Really would NEVER use Uhual again or any business it's affiliated with like moving help…NEVER. We were completely screwed on our moving day.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheneika G. 
Clasificación:
4.0

The location didn't have preordered furniture dolly. So I tool an appliance dolly instead, but is was not too comfortable. Overall, the location met ll my expectations, the truck was clean and in great conditon, the process was smooth and pleasant.

Evgeny L. 
Clasificación:
5.0

Inside cabin was very unclean.

Daniel B. 
Clasificación:
1.0

I will never use you all services again and I will definitely not be recommending them to anyone I know. Not only was my reservation changed multiple times on the day of my move but they also overcharged me by $189 which took a month for me to get my refund of me constantly bothering the district manager every day on his personal phone number. I am very unhappy with my service and treatment.

Jacqueline C. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOGAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhde F. 
Clasificación:
4.0

El cliente no dejó un comentario.

desiree V. 
Clasificación:
5.0

Quick and easy rental. Top notch.

Kent S. 
Clasificación:
4.0

Could improve by having an clean and accessible bathroom for customers to use.

Tiffany G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gennady K. 
Clasificación:
4.0

All good and accommodated our situation well. Cheers, Steve

Steve T. 
Clasificación:
5.0

Keep up the nice work!

Jason K. 
Clasificación:
5.0

However, I was transferred to the location listed above, after I had reserved the truck a week before, and the morning of I directly message the W. Northern Pkway location to ensure the vehicle was available. In addition, I did the online check in to ensure everything would run smoothly. Unfortunately, this didn't happened. I waited patiently in line for about 30 min, to be told the truck wasn't available. The manager was very professional and courteous, however I was very disappointed no one called the day before to verify my reservation (as I was told) and then being redirected to go to a further location. Just a complete waste of my time and energy. I will definitely not be visiting the W Northern Pkwy location again.

Shantee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

naitang Y. 
Clasificación:
2.0

Was charged 4x the quoted rat!

Edward W. 
No se han enviado comentarios para esta ubicación.

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