The whole pickup ordeal was a JOKE! I reserved a trailer 3 weeks prior to my need, we got to the so called u-haul in Auburn, Ca, there they had No record of my reservation, u-haul called me and I have a confirmed pickup in Lincoln, Ca. Which is 40 miles back down Hwy. 80, As I was driving there they called me trailer will be day late, so on to Fair Oaks ,Ca got my trailer there! This cost me an extra 120 miles and time!!! Make sure rentals are where they are supposed to be!KENNETH K.
Customer Reviews for MAKS Smog
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GARRETT G.
El cliente no dejó un comentario.BRUCE T.
Nothing much you can do. This location is just a small Smog shop that rents U-Hauls on the side.Anthony B.
El cliente no dejó un comentario.ERIC M.
El cliente no dejó un comentario.BURKE A.
El cliente no dejó un comentario.dave Y.
El cliente no dejó un comentario.JACQUELINE G.
I still haven't gotten my refund. $100 was taken when I got the truck and I should've been refunded $44 but haven't beenMOLLIMYKENNA W.
Agent was very personable. He phoned several times to check on the truck. I had reported that the Check Engine light had come on.GEORGE A.
A busy place as it is also a Smog Check location. But, Max is very professional about his customers and his business. Perhaps add another employee ? Glad doing business with him. Very pleasant. Thank youEDWARDFRANKIE D.
El cliente no dejó un comentario.ANAHI V.
El cliente no dejó un comentario.Angelea G.
Max did great job to check me in.. great guy!Margaret C.
El cliente no dejó un comentario.THOMAS L.
El cliente no dejó un comentario.Cassie A.
I took a band that was just returned but I do not believe it was sanitized and wiped down before I took the key and drove off with it it would be a plus knowing this was done after each check inLORETTA H.
Friendly, easy & helpful representation for Uhaul by Alex! I'd use this location again. Big stores are great , and so are the little ones. GraciasVIVIENNE D.
El cliente no dejó un comentario.ANDREW M.
El cliente no dejó un comentario.John Michael P.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.ANTHONY P.
Yuri was great.TOMMY P.
El cliente no dejó un comentario.Michael N.
Have rented here 3/4 times this year. The rental place is near by, so that is our first choice when looking for a rental. The gentleman doing the renting is pleasant and knowledgeable.. Have had no problems with any of the trucks. Returned them as we found them.GARY R.
Owner is very nice and easy to work with. I will be using his services in the future. GraciasNATHAN J.
El cliente no dejó un comentario.Ronald G.
The key was jammed in the lockbox, spent nearly 20 minutes trying to pry it out until we somehow finally managed. Got in the uhaul and it instantly smelt like cigarettes. Drove it a bit and heard something sliding around in the back and pulled over and saw the floor dolly was not properly secured. Terrible experience.Matthew C.
El cliente no dejó un comentario.Hugh N.
El cliente no dejó un comentario.KAYLA R.
very friendly quick service nice Guy .AGUSTIN E.
El cliente no dejó un comentario.COREY K.
Return of Equipmentd: Did NOT get a receipt at all! Couldn't check in after hours as I had to do it ONLY from my phone!. I don't know specifically what I was charged! This is a very POOR way to run things if you're doing them online!DOUGLAS S.
I've already sent a detailed review to a uhaul customer service rep but this place was an unorganized disaster.Jodie M.
Stop reserving truck that you don't have available for people trying to move out of state. I made reservations back in Nov. 2020 for a truck a month ahead of scheduled date to leave and when I went to pick it up, it was nowhere to be found and you didn't even record my reservation into your planner to have it. You gave my truck away to somebody else who reserved it and then was over 2 hours late to get it. I went with Penske because they will actually guarantee you a truck and was able to get one same day to load and leave. The heightened cost to me was worth not having the hassle of dealing with your company, as it's the most extreme form of incompetence I've ever witnessed and probably will ever witness in the remainder of my years on this planet. If you don't have a truck, don't book reservations. It's not like you'll get the customers money anyways if you can't provide your service to them in the first place, so what's the point? Do better or close your doors.Isaac V.
Make sure online reservations and in store are the same and line up with one another; that's my second time where online had something wrong and thankfully Mak called. Great people running this place!MATTHEW M.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.DWIGHT M.
El cliente no dejó un comentario.WALTER Z.
Just awful all the way around. Money poorly spentDeric W.
El cliente no dejó un comentario.BJORN P.
I have not used Maks before. However, I would use again! Location was convenient and pick up/drop off was super easy. No lines as with some of the other u-haul locations.OLIVER M.
They were wonderful and the whole drop off went smoothly.Mark K.
After declining CDW coverage I was charged $420 for it anyway. After discovering this on the emailed receipt I went back in and was told it was removed. Upon return of the vehicle I was still charged the $420 and the owner said he can't help me. I have disputed the charge with the credit card company.KEVIN D.
El cliente no dejó un comentario.DAVID S.
Your online check-in needs an alternate option when the location is not recognized.DAWN R.
It was a good experience, easy, quick and I was out of there in about 20 minutes.JANICE M.
The trailer Auto Transport i rented was clean and maintained, drove behind me like it wasn't there. Great customer service and would recommend to everybody! They even call before pickup to let you know things are ready and after you bring back to see how everything went Thank you very much...James H.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Terry Funke F.
I again asked for a receipt at this place, and received a receipt with $0.00 as the charge. UHaul really needs to hire some IT help that knows what they're doing. Also, I had to unhook the trailer completely by myself. No big deal, but that's not how a first-class rental business should be run. Plus, this survey stinks. "Yes," "no," and "not applicable" are the only options. What about "somewhat," or "partially"? Service is always a range, not "yes" or "no."Kenneth W.
Check engine light was on during rentalchristopher B.
El cliente no dejó un comentario.Peyman P.
The gentlemen who helped finish the rental process on our truck barely understood how to complete the process. I had a utility dolly on my rental and did not recieve it with the truck. I was still charged the 7 dollars for the rental of the dollyRayan L.
El cliente no dejó un comentario.LINDA V.
To register/reserve the vehicle online due to COVID-19 Maks made the rental process the fastest I've ever had renting with Uhaul. Everything was really good. Only needed it for 3 hours hours. Hate I had to pay for mileage as it took the $19 to $74 not including filling it up. But other than that excellent service by Maks. I highly recommend them.Alison D.
$/mile was brutal. But all in all, I appreciated the convenience. In and out.Dean F.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Christian J.
Excellent service. Super easy rentalFred T.
No drop box and no one answers phone on uhaulDavid B.
El cliente no dejó un comentario.charles S.
Get more help.Sondra B.
Check the Tire Pressers. One Tire was low. And the truck AC was working in park. But If you went up a hill the AC and fresh Air would shut off. I did report these concerns to MAKS Smog and U-Haul. They just did not know of the trouble.DAVID E.
El cliente no dejó un comentario.RUSSELL C.
El cliente no dejó un comentario.Shala B.
Trailer was to be picked up from another location which did not do a thorough check on the equipment.Don C.
El cliente no dejó un comentario.GALEN M.
El cliente no dejó un comentario.Roy B.
El cliente no dejó un comentario.FREDERICK O.
This location was out of the way. I picked a different location and U-Haul changed my location. This caused me to go over the mileage. And they also changed my time from 10am to 3pm. The truck did not show up until 2:45. So they didn't clean the truck.ROBERT P.
El cliente no dejó un comentario.Mark N.
El cliente no dejó un comentario.HEATHER G.
1. We needed to keep the truck for one additional day beyond what we originally contracted. Mak's was very flexible and accommodating! 2. This is a general recommendation for ALL U-Haul dealers. Always inform customers immediately about U-Haul's on-line self-check-in app procedure--which could be quite challenging for some--if they return the truck after business hours or on a non-business day. (Mak's DID inform us about it.)FREDERICK O.
Truck could use a wash and is missing a visor on drivers side. Other than that a pleasant experience. ¡Gracias!John H.
The staff member that helped us seemed like he was checked out and wasn't very tentative. Small location and didn't have the truck I originally wanted.Candace C.
El cliente no dejó un comentario.WILLIAM K.
Yuri was your employee at Mark's Smog. He was very friendly and helpful. This made the whole process much easierDAVID N.
El cliente no dejó un comentario.MATTHEW P.
El cliente no dejó un comentario.Misty M.
I had to sweep out dirt and leaves from the trailer. The previous renter nor the U-Haul facility cleaned it out. I filled two dust pans with dirt and leaves. The mechanic loaned me the broom and dustpan.THOMAS C.
Received Fast friendly knowledgeable serviceCLYDE M.
All U-Haul locations I rent are hard working & assisting customer at their Best Very professional the customer service By phone are very fast & good job ?? 5 ?? ?? ?? ?? ?? ??EDDIE N.
El cliente no dejó un comentario.GARY WAYNE A.
El cliente no dejó un comentario.BENJAMIN M.
El cliente no dejó un comentario.BRUCE J.
El cliente no dejó un comentario.Andrew M.
Van was outside clean and great working condition but inside was little dirty from previous renter. Great service and communication while van was delayed for few hours by previous renter.Kamlesh V.
El cliente no dejó un comentario.Martin M.
El cliente no dejó un comentario.thomas E.
The gentleman in the front desk went out of his way and helped me by moving the uhaul next to me, so I can have more space to back out of the parking lot. It was my first experience renting a uhaul and it was great!JENNIFER C.
Overall experience was a breeze with our reservation, and pre-check in made picking up the vehicle a snap.MILAN P.
I had to call the supervisor to get the truck on the day that I supposed to get it thanks to the supervisory up a me to get the truck on a computer that was most appreciated because of wouldn't put a supervisor helping me I would never I had got the truck so I forget the supervisor nay but a weary was a really appreciate itWALTER A.
No improvement needed!KENNETH G.
El cliente no dejó un comentario.tom S.
Everything as described. Check in ant out great!gary P.
This location was the only reason for any good reviews. I made a reservation online for a location literally across the street from me. A day later I get notification that it got moved to wills road location. Today, the day of pickup I receive a email it got moved again, only this time to a location way out of my way. This made me late for my appointment with my car. Then I was told I must take it back to this location and not one convenient for me after all of my inconvenience. It's just sad to know that I couldn't get at least one break through all of the rescheduling etc. I'm very disappointed to say the least.John R.
Don't reinvent the wheel. Service was great! Process in and out was smooth. This location was actually a referral.CORY H.