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Carl S
Customer Reviews for Makefield Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A tire pressure warning light appeared during the drive.
MICHAEL SExcellent, friendly service
Scott SLocation was not open when I dropped it off.
David JI dropped the van off with my trailer and so far no issues. It would have been nice to receive some paperwork or something confirming I dropped the van and equipment off for confirmation on both parties end
Michal LWe were given the wrong dolly. We did not want the upright one but we’re given only the upright one and charged for both. We were charged a cleaning fee? I’m pretty sure no one cleans them after each use. Equipment worked and it got us from one place to another.
Mark MI am very disappointed that I had to travel to 2 different locations after confirming pick up location 2x I am very disappointed that the uhaul app doesn't work How ever I do appreciate that the associates at the 2 locations were very professional and nice But the entire ordeal was a huge inconvenience time wise and financially
Noreen PN/a
Gregg RSuper quick check-in and great staff! Would definitely recommend!
Andrea FService was excellent. Person at station was friendly, helpful, and had excellent customer service.
Joseph ROwner is excellent to work with. Vehicle was clean and ready. Will do all my rentals at this location.
fred mThe truck and location were fine. However, I ordered a dolly and furniture blankets which were not in the truck as indicated.
Joseph DRon at Makefield Automotive is awesome to deal with. Twice in 2 weeks i rented truck from him and it was a seamless no hassle experience!!
john dWhen I picked up truck in Virginia the tank was just under a 1/4 of a tank, when I returned it it had just above an 1/8 of a tank. I was surprised to get a bill for $60 inclusive of 6 gallons of gas and a $30 refill fee. When I returned the vehicle the location did not have time to look at the truck so I guess they determined this fee after I left the location. The tank is 40 gallons - based on how I got the truck and left it I dk t believe I should have been charged for 6 gallons.
scott gnothing
john dAll the steps on the phone to get the code. I had already entered everything when it asked me to enter it agin. Also the wait time to get approved was too long.
Jestin EOperator was informative, personable and knowledgeable. He helped me with reservations and additional mileage.
LOUIS MThe location was great and easy to work with. I was supposed to check in and get the keys by using the UHaul app since my pick up time was after hours. The mobile experience was horrible and it was not letting me log into my account. Thankfully the location owner was able to get me my key in person so that I could rent the truck at the time I needed it. Please update your mobile app experience.
Bryan BThis was my first renting a motorcycle trailer. The owner and mechanic were very nice and helped me hook it and helped me with my wiring.
Steve FI will return
Matthew DThe online reservation actually charged me extra for coverage I did not want. I thought I had chosen no coverage but it automatically puts coverage on and you have to choose to opt out. It should be the other way around.
Vickie MThe truck broke down when I stopped to get gas I lost several hours with this problem when I called u haul road service and requested a battery they text me back and said yes the service man will bring one. a hour or so later he arrived and NO battery so now I have to wait for him to go get one!!! I’m recommending all my friends and family never use u-haul !!!!!!
John GThe business I dropped off at was closed. Another U-Haul dealer around the corner was very happy to help me through the after hours system on your website.. this was a very good rental experience at every turn.
Wayne MNo one was there at 9AM, which is when my appointment was set up for. Once the guy arrived, everything went quickly though. Overall a decent experience.
Cliff SRon is a Bait and Switch operator. Charged far more than we agreed to.I’ll never use that facility again and I’d like a refund because this experience was absolutely horrible. Will definitely NOT recommend.
Christian NDrop-off was convenient for me, which is why I chose, it is a repair place that I think doubles as a U-haul drop-off site. I dropped off before staff was in to review the truck, so not able to weigh in on the staff. Still a good spot for lower and central Bucks County Pa.
Brian MWe arrived before business was open. Utilized the online check in and drop box for keys and contract.
Jeffrey CThis has nothing to do with the pick up location. Issue was no one ever called us In the time frame advised. 6 pm night before pick up. We called at 6:30/7 git a complete runaround and never had it resolved until my husband called 7 am the next day as advised.
Michael RConveniently located near Route 1 in Pennsylavania. Owner was very helpful with check-in procedure as U-Haul's system was not letting me use my cell. Wheels were out of alignment on truck (I had to drive over 700 miles with my wheel aimed at 1:00). U-Haul should have something in place to check these sorts of issues especially for long-haul trips.
Margaret RNothing needed for improvement. Ron the owner was very friendly and helpful. He went over every safety tips and securing the trailer.
Joel PRon was great. He took care of the return of the truck expeditiously.
Peter MImprove reliability of RideShare system. Have Customer service available so there is not a 40 minute wait when something goes wrong.
Ted GEverything was good. Convenient.
Robert PWorst Uhaul experience ever, everything from reservation to drop off was a mess!
FRED GA+ overall
Gersi MEasy, no-haggle drop off. Good guys.
Kyle AFriendly and helpful answers all questions I had. Thank you
William ASería importante q uno de su agentes administrativos me llamara en español
GABRIEL REasy drop off and friendly service
Lindsay BThe quoted price I had on my reservation is not what showed up on the system when I went to get the truck. I had to call customer service to get it cleared up and it still was wrong at check out. 45 minutes of wasted time and the price was still wrong. The pick up location couldn't do anything to help me as the system doesn;t allow them to.
Arthur PThe trailer came off before i went one block i will be filing a complaint first thing monday morning.
MONIQUE SThey gave me a trailer dirty with blood. Literally. I complained, sent pictures immediately. Nothing was done. STAY AWAY. I reqested a refund, filed multiple reports, NOTHING. NO REPLY
William SToms River office was horrible the girl from corporate office was a nasty person and I will never deal with U-Haul again she made me drive over an hour to pick up vehicle
peter cEasy as can be
Eric HThe app was horrible!
Danielle PI made my reservation without the $14 safe move fee and they added it. I wonder if his bait and switch goes on at all U-Haul‘s or just this particular one. That’s stealing
ANdy RThe cost, for less than four houirs, was much more than the advertised $19.95, even including something for mileage. The deal was not bad, but it would be better to let customers know in advance what the true cost is likely to be.
Daniel SFurniture pads were reserved, but not provided. I called the uhaul number that morning and reported it. I then had to go and find furniture pads which added time and miles to my rental. I am now being contacted by uhaul and threatened with collections for a balance due which I was never made aware of until today. In that balance is a 2nd day charge. I got the truck at 8 AM and returned it at 2:30 pm the same day - 6-1/2 hours and being charged for two days. The extra half hour beyond my reserved return time was to go get moving pads which weren't there when they were supposed to be, and there was no one at the business to ask that morning. Also, I was still charged for the pads that I never got and were to be credited based on the call I made to Uhaul the morning of March 6th. Further I never agreed to the coverage and was charged $20 for that as well. I will not be using uhaul again, nor will I be paying the additional charges. In fact, doing the math Uhaul owes me money. Not to mention my extra time that day for their screw up.
William HI never used the tow dolly I couldn't find how to cancel
Jose GThe owner Ron could not have been more friendly and helpful. He runs a an excellent service station and his guys there are great!! I wish all U-Haul franchises were like this one!! If you call the 1800 #, the U-haul regional CSRs are in general, nasty. I did have one nice experience on the phone, but the other four would have been terminated on the spot if they worked in my business.
Michael CThe staff is very friendly and accommodating! Excellent service overall.
Osen OGreat cargo van. Clean handled beautifully.
GLORIA SClear out a specific spot for U-Haul truck/van to be parked.
Ilana MFast and easy!
mark lthe scheduling was a mess. I had to change pickup locations go out of my way this after being told less then 24hrs that there was no truck this is my 3 rd rental in less then a year and may be my last
Gordon D