Customer Reviews for MACS Hardware
(U-Haul Neighborhood Dealer)

268 reviews

241 26th St W   Dickinson, ND 58601

(701) 495-5272

Office Hours

  • Mon-Fri: 7 am–8 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(701) 495-5272

241 26th St W
Dickinson, ND 58601

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–8 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sarah Sewell 
Rating:
3.0

The agent Dorothy was very rude the day we registered and was very rude the day we picked it up. I think she needs to be taken off of the Uhaul customer service. She was trying to have us pick up us a truck under the wrong customer name not my name.

Janet Richau 
Rating:
5.0

Customer did not leave a comment.

THOMAS SOLBERG 
Rating:
2.0

The gal whose name is Dorothy was very rude. If you asked her a question she would snap at you and/or give you attitude. Her customer service and/or bedside manner I’d rate a 1

Courtney Smith 
Rating:
5.0

Customer did not leave a comment.

Guiomar Rojas 
Rating:
5.0

Nice

Ibrahim Mohammed 
Rating:
5.0

Thank you. Very helpful service people.

David Michaelson 
Rating:
5.0

Customer did not leave a comment.

Dewayne Franks 
Rating:
3.0

Customer did not leave a comment.

Bob Besecker 
Rating:
3.0

The truck had dead pine needles in the back all over and paper. The front was dirty. The heat didn’t work at all and it was a 300 mile drive in 17 degree weather. I was not pleased at all.

Christina Draper 
Rating:
5.0

Sue was so helpful and got us out of a last minute bind. U Haul is lucky to have her. Thanks Sue!!

larry redding 
Rating:
5.0

Everything was great I appreciate the guys that helped us

MARK KINSEY 
Rating:
5.0

Were supposed to drop off at another location that was closed. They let us drop off here. Everyone was very nice and helpful.

JOSEPH CHAPINSKI 
Rating:
5.0

Customer did not leave a comment.

Blake Bieber 
Rating:
5.0

Customer did not leave a comment.

ROBERT HANLEY 
Rating:
5.0

Everything was fine

MARJORIE PIERRE 
Rating:
3.0

Customer did not leave a comment.

William Bleyenberg 
Rating:
1.0

Box truck had problems engine light was turning on call customer service and they were rude to me about it.

SARA DUNSETH 
Rating:
5.0

Don't change anything

Ysidra Black 
Rating:
5.0

Customer did not leave a comment.

Michael Crawford 
Rating:
5.0

Customer did not leave a comment.

Joakim Walstam 
Rating:
5.0

Customer did not leave a comment.

Marlan Deaton 
Rating:
5.0

Customer did not leave a comment.

Paula D'Amico 
Rating:
5.0

Customer did not leave a comment.

Curt Van Hoorn 
Rating:
4.0

Check the braking on the unit and fix some items on the trailer fenders etc

phil wallace 
Rating:
5.0

Customer did not leave a comment.

frank Leingang 
Rating:
4.0

Customer did not leave a comment.

Amylee Blanks 
Rating:
4.0

Make sure all employees understand the billing process. When I returned item, the employee thought I needed to pay at that time

MATT ZANDER 
Rating:
5.0

Customer did not leave a comment.

Jim Dingeldey 
Rating:
5.0

Customer did not leave a comment.

Sharon Scheeler 
Rating:
5.0

Customer did not leave a comment.

Roberta Strait 
Rating:
5.0

Customer did not leave a comment.

peter berger 
Rating:
5.0

Customer did not leave a comment.

James Clinton 
Rating:
5.0

Great drop-off experience!!

Joseph Johnston 
Rating:
5.0

Customer did not leave a comment.

Jamie Svihovec 
Rating:
5.0

Customer did not leave a comment.

Robin Price 
Rating:
3.0

Did not walk around the trailer to do inspection didn’t even come outside to peek at it.

Joe Pattee 
Rating:
5.0

Customer did not leave a comment.

Tracy Martin 
Rating:
4.0

Everything was done very well. Don’t know what more they could have done. Service was excellent!

Terry Hager 
Rating:
5.0

Customer did not leave a comment.

DAVE LOCKERT 
Rating:
5.0

Customer did not leave a comment.

Jerry Uran 
Rating:
5.0

Customer did not leave a comment.

Mony Fischer 
Rating:
3.0

Customer did not leave a comment.

Brendan Wolff 
Rating:
4.0

Customer did not leave a comment.

Christina Weeks 
Rating:
4.0

Customer did not leave a comment.

Cyndal Davidson 
Rating:
5.0

Customer did not leave a comment.

Alvin Kuntz 
Rating:
3.0

The air conditioner needs fixed. We had no AC in the summer, not good.

Tamara Hill 
Rating:
5.0

Customer did not leave a comment.

bernice wolbaum 
Rating:
4.0

No complaints about the return. I used the after hours return process. The older Uhaul vehicles do not have USB ports to charge cell phones. This is important on a multi day trip.

John Hughes 
Rating:
4.0

I had made a U-Haul reservation and at the last minute was told that I would have to drive 41 miles out of my way to get the trailer, 82 miles round trip!!! I canceled and RE-reserved at MAC’s and that worked out. MAC’s was great, U-Haul (not so much). U-haul could use better management practices for scheduling.

Ruth Ehrmantaraut 
Rating:
3.0

Check to make sure everything is clean and prepared for the customer before they get there if they are doing mobile pickup.

Breanna Day 
Rating:
5.0

Was able to drop off trailer early when we arrived a thunderstorm was going through the city and the power was out all over so the guy was very nice and said we will handle when we can get power, all went through perfectly. Thank You All!!

Daryl Stoltz 
Rating:
5.0

Customer did not leave a comment.

Jaden Orourke 
Rating:
5.0

Getting rental arrangements made were lengthy and difficult. Needs to go smoother..

DOUGLAS LANDBLOM 
Rating:
5.0

Can’t think of anything to improve at the moment.

todd strom 
Rating:
4.0

Customer did not leave a comment.

JON OPSTEDAHL 
Rating:
5.0

Customer did not leave a comment.

Bryan Lance 
Rating:
2.0

Employees could have been more help. There system was not working correctly. Just seemed like they didn't want to be there.

Aaron Stern 
Rating:
4.0

Customer did not leave a comment.

james smith 
Rating:
5.0

Customer did not leave a comment.

ALLAN HALTER 
Rating:
5.0

Customer did not leave a comment.

Sheryl Gabriel 
Rating:
5.0

Service was prompt and helped us unhitch and drop the trailer with no hassle. This store did everything right. Good job U-Haul!!

kerry schorsch 
Rating:
3.0

Customer did not leave a comment.

nicalas hitchcock 
Rating:
4.0

Customer did not leave a comment.

Debbie Arends 
Rating:
5.0

Everything was great

Daniel Bedwell 
Rating:
5.0

Customer did not leave a comment.

David Michaelson 
Rating:
3.0

Customer did not leave a comment.

Eric Kincaid 
Rating:
5.0

Customer did not leave a comment.

jason kostelecky 
Rating:
4.0

Customer did not leave a comment.

JASON VAILEA 
Rating:
5.0

Customer did not leave a comment.

Skye Dauer 
Rating:
4.0

Customer did not leave a comment.

tom smith 
Rating:
4.0

It should be specified that a 6’ wide trailer DOES NOT have a 6’ wide ramp opening to get into the trailer. That cost me more money and time.

Jeffery Beckman 
Rating:
5.0

Customer did not leave a comment.

RYAN STUBBS 
Rating:
3.0

The trailer was full of mud and dirt.

Russell Weber 
Rating:
5.0

Customer did not leave a comment.

Taylor Knight 
Rating:
4.0

Customer did not leave a comment.

Christopher Rapps 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WOOD 
Rating:
3.0

I had two rentals last week and they were having issues continually with the UHaul computer not responding and working timely.

reNee barndt 
Rating:
5.0

The ramp nd door were frozen shut. Lots of ice on truck

Linda Presler 
Rating:
4.0

Customer did not leave a comment.

Dan McCort 
Rating:
5.0

Customer did not leave a comment.

Robert Navarro 
Rating:
5.0

Customer did not leave a comment.

Charles Wynn 
Rating:
5.0

Customer did not leave a comment.

KELLY HARMON 
Rating:
5.0

Customer did not leave a comment.

Kayla Balsman 
Rating:
5.0

A+

James Cannata 
Rating:
4.0

Truck was dirty smoked in check engine light on And heater didn’t work

BEAU SNEED 
Rating:
5.0

Customer did not leave a comment.

Darwin LINDSEY 
Rating:
4.0

Customer did not leave a comment.

Daniel Bodine 
Rating:
5.0

Customer did not leave a comment.

Sharon Scheeler 
Rating:
4.0

Equipment was not clean but that wasn’t a problem for me. Rented a trailer and it worked great for my purposes.

BRET MORTON 
Rating:
5.0

Customer did not leave a comment.

Michael Berg 
Rating:
5.0

Customer did not leave a comment.

Dustin Leonard 
Rating:
5.0

Customer did not leave a comment.

Abigail Portsmouth 
Rating:
5.0

Customer did not leave a comment.

GREG HOFFER 
Rating:
4.0

Customer did not leave a comment.

Daniel Wells 
Rating:
5.0

Very customer oriented

Ray Taylor 
Rating:
4.0

Customer did not leave a comment.

lyle or susan freeman 
Rating:
5.0

The manager there was just awesome. I have forgotten what his name is. It was about -10 outside but this guy was all over trying to help me hook up my trailer. To me that’s excellent. His work ethics abs customer service and just beyond expectations and that’s phenomenal. Thank you!

jacob arthur 
Rating:
5.0

Customer did not leave a comment.

Nethmi Hewage 
Rating:
3.0

Customer did not leave a comment.

Brenda Meyer 
No reviews have been submitted for this location.

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